Call centers are not exempt from innovation. New and smart technology is filling the void left by aging and traditional call center technology. Our compilation of 6 call center trends will awaken the true potential of your contact center and streamline your day-to-day operations as well as take the client-agent relationship to unexplored heights.
A healthier customer experience (CX) can assist you to endorse your products and enter the global marketplace. However, you must prioritize the cultural aspects of your business, train your employees, leverage digital channels, and identify areas for improvement. Read the article to find out how cultural difference impact customer experience.
We understand that there are several call center outsourcing service providers in the market and the decision to zero-down on one can be a daunting task. Read this article from Flatworld Solutions where we have listed down the top points to consider while choosing a call center outsourcing vendor.
As per the recent stats, Philippines employs 1.7 million people with different skill sets and captures 15% of the global outsourcing market! Is it safe to say that Philippines has become the call center capital of the world?
Customer service has become one of the most important aspects of any business today. Live video chat is one of the upcoming forms of providing superior customer service to your clients. Read the article to know the top reasons on why you should leverage live video chat for your business.
The common jargon used by call center executives and managers can get a bit difficult to understand for newcomers. To make things easy we have listed all the popular call center terminologies, acronyms, and abbreviations.
Multi-channel contact centers have been gaining popularity in the past few years and this trend will continue in the same fashion in the coming years too. Read the article to know the top 8 benefits of multi-channel contact centers.
WebRTC is the future for contact center software, and will drive better customer-client interactions while helping you save costs and provide better service. Read this article to know more about the way this open source software will change the call center industry.
CCTV surveillance is extremely important in order to ensure complete protection of your business premises, while also keeping the safety of your employees and customers on top. We tell you the top 10 reasons why your business needs CCTV surveillance and its benefits.
With BPaaS gaining tremendous popularity among businesses worldwide, it is increasingly being leveraged by companies for their contact center delivery. Read on to find out whether BPaaS can be the next wave of contact center delivery.
Cloud technology service providers such as Amazon Web Services (AWS) are fast becoming standard when it comes to implementing the latest technology for call centers. Flatworld Solutions' article explains why.
As technology changes the way customers interact with companies, virtual call centers are fast emerging as cost-effective solutions to manage high call volumes and address declining customer satisfaction levels.
Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our