Multi-channel contact centers have been gaining popularity in the past few years and this trend will continue in the same fashion in the coming years too. Read the article to know the top 8 benefits of multi-channel contact centers.
WebRTC is the future for contact center software, and will drive better customer-client interactions while helping you save costs and provide better service. Read this article to know more about the way this open source software will change the call center industry.
CCTV surveillance is extremely important in order to ensure complete protection of your business premises, while also keeping the safety of your employees and customers on top. We tell you the top 10 reasons why your business needs CCTV surveillance and its benefits.
With BPaaS gaining tremendous popularity among businesses worldwide, it is increasingly being leveraged by companies for their contact center delivery. Read on to find out whether BPaaS can be the next wave of contact center delivery.
Cloud technology service providers such as Amazon Web Services (AWS) are fast becoming standard when it comes to implementing the latest technology for call centers. Flatworld Solutions' article explains why.
As technology changes the way customers interact with companies, virtual call centers are fast emerging as cost-effective solutions to manage high call volumes and address declining customer satisfaction levels.