Articles - Call Center Services

Is It Right to Call BPaaS the Next Wave of Contact Center Delivery?

With BPaaS gaining tremendous popularity among businesses worldwide, it is increasingly being leveraged by companies for their contact center delivery. Read on to find out whether BPaaS can be the next wave of contact center delivery.

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Top 10 Trends That Will Drive Call Center Outsourcing in 2017

Read top 10 call center outsourcing trends to get an idea as to what you could do differently in 2017 to make your call center effective and successful.

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Top 6 Reasons to Migrate Your Call Center to the Cloud

Most of the companies today are moving their call centers to the cloud. Read the article to know the various reasons for which you need to migrate your call center to the cloud.

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How AWS and Cloud Migration are Transforming Call Centers

Cloud technology service providers such as Amazon Web Services (AWS) are fast becoming standard when it comes to implementing the latest technology for call centers. Flatworld Solutions’ article explains why.

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Benefits of Virtual Call Centers

As technology changes the way customers interact with companies, virtual call centers are fast emerging as cost-effective solutions to manage high call volumes and address declining customer satisfaction levels.

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Why Outsource Call Center Services?

India has emerged as a productive location for business process outsourcing primarily because of its intrinsic strengths.

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Benefits of Call Center Outsourcing

As per an estimate, companies save anything from 30% to 60% by outsourcing their call center services.

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Offshore Call Center Services

Many different factors make India an attractive destination to offshore call center services.

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Advantages of Flatworld's Bilingual Tutors

Bilingual online tutoring is a much better option than taking a language course at school.

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Choosing the Right Call Center Partner

India has emerged as the favorite destination for Business process outsourcing or BPO as it is commonly known.

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Web Merchant Accounts Services

Flatworld's Web Merchant Accounts Services provides you with a niche that will only set your business angle expanding into new and fresh arenas.

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Call Center Outsourcing Service

Choosing the right Call Center Outsourcing Service provider in India is a critical decision that will define your business' growth.

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Outsourcing Technical Support

Today's competitive market seems to witness frustrations produced by busy signals, long hold times and incompetent staff leading to a natural loss of customers.

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Online Tutoring Services

Online tutoring is a good option if you don't have time for regular studies or need additional help in studies.

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12 Major Challenges Faced by the Call Center Industry

Call center is one of the most powerful sectors, which contributes majorly to the economies of Asian countries like India, Philippines, Malaysia, and China. But, it has its share of challenges.

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  • Planning to set up a call center, but not sure what it takes?

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Pricing

Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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