Flatworld Provided Chat Support Services to a Blockchain Company

Case Study on Chat Support for a Blockchain Company

The Client

Our client is an industry leader in the evolution of digital financial transactions. As a blockchain-based company, they utilize the growing technology of decentralized, peer-to-peer networks to help promote fair trading in ecommerce. By combining conventional systems with innovative technology, their services allow merchants and customers alike to enjoy decentralization in its truest sense.

Client Requirement

The client wanted to pioneer changes in the industry by drastically lowering their overhead costs related to data collection for transactions involving multiple parties (which tends to be high). The industry they were in (buy/sell transactions) was experiencing an immense growth surge at the time which required more external resources to handle an increased number of chat sessions.

Business Challenges

The client had to face a few challenges while before they approached us for help. Some of the major challenges they were facing are listed below -

  • The customer was experiencing a huge increase in the number of chats they were getting on their site, and they were looking to hire a company that could help answer them with less pressure on their staff.
  • The client needed a flexible, effective, efficient, and pro-active team of chat agents capable of providing efficient, quick, and reliable responses.

Our Solution

As soon as we had been formally contacted by the customer's online chat team, we at FWS immediately set up a task force of our chat support agents and initiated the project. The high level of documentation and technical information available to us helped streamline most of the obstacles and problems that could arise otherwise. By having a seasoned team on hand who were used to working together on a day-to-day basis, we were able to provide quality results within the given time frame.

The Results

The client was so happy with the results that were delivered and they decided to scale up. Impressed by our team's efficiency in dealing with their requests, they decided to continue with our services trying to maximize their savings while improving their team's ability to track customer complaints and feedback.

Outsource Chat Support Services to Flatworld Solutions

Flatworld Solutions has been a leader in providing top-notch chat support services and a wide spectrum of other call center services to global customers. One of our primary goals is that we want to provide the best customer service for you. If you need that done promptly, then there's no one better to ask than someone who has been doing this for a long time. Our chat support agents have years of experience in providing excellent customer service so that if any problem arises, there's an expert right at your fingertips.

If you are looking for an experienced and skilled chat support service providing company, then you have come to the right place. Get in touch with us today!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

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  • ARI
  • Maximus
  • Redwood E-Learning Systems

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