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Call Center Services - Customer Testimonials

Read what our valued customers have to say about us.

Video Testimonials

Lloyd Morris,
Founder/CEO - GD Financial
Mischa Dupont,
Founder/CEO - Dupont Solutions

I have been using Flatworld Solutions for the telemarketing service for the past few months, and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced, and have done exactly what we've asked of them.

I have been in contact with Nitesh initially and I feel confident in recommending him, he is not only thorough, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.

Travel solutions company in London

We have been working with Flatworld Solutions since September 2013 and they assist us with data mining and research through cold calling. Due to the project complexity, the process required training so we invested time at the outset with a dedicated team that Flatworld provided us, to get the best results. We initially underwent a six-month trial period to ensure Flatworld was the best partner for us to use. Post-trial we extended the contract to run annually as we were very confident with the results, which are improving month on month.

The team at Flatworld now works very closely with our marketing department in the UK. They are demonstrating excellent knowledge of the project which is enabling healthy growth. A high level of accuracy is key for us and the team is extremely dedicated to maintain and grow these accuracy levels that are now in excess of 85%. They are now also showing initiative in helping us with other aspects of the research.

In addition to their high work ethic, we find both the management team and the project team very trustworthy and genuinely nice people! I would certainly recommend Flatworld Solutions to companies looking to outsource to India.

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Excerpt from a recommendation letter,
Head of Marketing,
Exhibitions and display solutions company in US

We are social entrepreneurs based in the UK and have established a global start-up company providing a 'Safety Connection' for anyone in need of urgent or emergency care services, through cloud-based platform and smart wearables. Our mission is to empower both ordinary members of the public and the trained healthcare professionals to provide safety for their clients at the touch of a button.

The team 'Flatworld Solutions' has provided an excellent support and always delivered an extra mile in their efforts. Right from the outset, it has been a great experience to work with the Flatworld team. They are proactive and enthusiastic and provided simple logical solutions. We are awed by their sheer dedication which has been the cornerstone for a long lasting successful relationship. Every member of this team has made us feel as a part of the family by their caring nature to every detail.

We wish to extend our business with the Flatworld Solutions in the future. We would be delighted to refer Flatworld Solutions for Outsourcing Customer Service Operations to any business organization globally.

Safety Connection Company, Bangalore, India

We outsourced the lead generation aspect of its sales process in the Indian market to Flatworld Solutions. The trial ran over a calendar month period. During this time I was impressed with the flexibility and ability to adapt by Flatworld. We encountered several issues during the establishment of the project. Flatworld were able to adjust to our changing plans and remain agile throughout.

The daily reporting from Flatworld is informative and consistent providing a clear picture of the current situation and targets. When additional clarity was required this was provided swiftly. The communication from Flatworld staff is clear and consistent.

I would have no hesitation to use the services of Flatworld Solutions again in the future.

Technology Company, UK

We are the world's first and only manufacturer of a popular mechanical smart watch which won the hearts of many watch enthusiasts who recognized the potential of smart watches but refused to give up the prestige of a mechanical timepiece. Our proprietary Smart Watch brings together a Swiss or Japanese mechanical movement with a transparent LED display, allowing notifications to float above the mechanical watch movement.

Working with Flatworld has helped us provide consistent and reliable customer support to our customers all over the world. Working with them has allowed us to concentrate our efforts on developing the internal aspects of our business while being able to relaxing knowing our customers are in the good hands of the Flatworld team. We've been pleased with their prompt communication and attention to detail and instruction; all at a very affordable rate and with a professional touch. We are grateful for how they have contributed to this business and its future.

Watches Support Team Specialist,
Watch Manufacturing Company, Hong Kong

We are a technology company based in Raleigh, North Carolina that focuses on the Addiction and Mental Health part of the Health Care industry. We had been looking for a company that could help us scale up for a short term project. We looked in the US and offshore in different regions. After looking at a few companies offshore. We could not tell one from the other and it was a struggled to make a decision, etc.

A colleague we met had used Flatworld before and he recommended them to us. So we decided to give them a try. We used Flatworld to research, document and data capture information about 19,000 healthcare providers, it was about a 2-3 month project. They were great to work with and for what we needed they delivered on their commitments. We would use them again as other projects come up, etc.

Co-Founder & CEO ,
Online Addiction and Mental Health Appointment Provider, North Carolina

My client Microsoft is very pleased with the results. Thanks for providing such outstanding results and for your high attention to quality. It's great to find a company you can trust to have your best interests at heart. We can also turn this success into other projects..

Market Research firm in Seattle

We are a competent Swiss internet service provider since 1998 and offer professional high-quality solutions for Infrastructure-as-a-Service (IaaS), Voice-over-IP telephony (VoIP) and connectivity to global clients.

Over 40,000 national and international customers have already opted for a solution by us. This includes many well-known companies such as Lufthansa, Hotel Crown Plaza, McDonalds, SRG SSR and SBB, the Swiss federal railway company, etc. We were in search of a reliable company who could help us in increasing our partnership with various other companies in several European countries. We have been working with Flatworld Solutions who assist us with appointment settings.

The team at Flatworld Solutions has always shown excellence in delivering the right results and achieving a progressive standard in their operations. The team worked together and generated more appointments than we had expected.

We would be glad to refer Flatworld Solutions for outsourcing lead generation services to any business globally.

Marketing Head,
Internet Service Provider, Switzerland

I have been working with Business Development Manager, Call Center Services, and wanted to express my complete satisfaction in dealing with him. He responds so quick and is very easy to work with - I even asked if he ever sleeps - I think our 2 companies will have a strong partnership due to him.

Technology Solutions company in US

Founded in 1939, we are an innovative, independent multi-brand watch retailer renowned for our vast collection of fashion, classic and luxury watches. We pride ourselves on excellent customer feedback offering world class brands at fantastic prices. We have an outstanding customer service and support team who will be glad to assist with any inquiry.

We have been working with Flatworld Solutions since 2014, a partnership that has really enabled us to grow as an organization while maintaining the highest level of service. Flatworld Solutions understands what is required to provide a consistently high standard of customer support, while also providing feedback and suggestions. Through the use of Flatworld Solutions' agents we have been able to provide our customers with around the clock assistance and support, making Flatworld a smart and excellent choice for our business.

Multi-brand Watch Retailing Company, UK

What I have appreciated most about Flatworld Solutions, is the representative's attentiveness. Every time I email them, they respond right away, either by email or by phone. They have been very good at understanding my needs right away without my having to explain in repeated detail.

What was effective for me was to undertake my projects in stages with FWS. I started with a smaller project, evaluated the effectiveness, listened to some of the recorded calls, and was able to hone in on even more effective calling strategies. They have been very attentive to my requests.



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