Working with Flatworld Solutions has provided us with a
much-needed "extra set of eyes" as proofreaders and quality
assurance professionals to ensure our marketing materials are
ready for production. We send through a high volume of proofs
each week and Flatworld is up to the task.
It's critical that our department release work that not only
meets our own quality standards, but also those of our
clients and of course, those who are asked to respond to the
marketing mail. In order to do this, we need detail- oriented
staff to review the work and alert us to any errors that can
be fixed before it's too late.
Flatworld Solutions plays that role and has provided us with
time-sensitive proofreading and quality assurance work that
has helped us deliver the highest level of marketing
excellence to our clients.
Read More....
- Director of Creative Services, a Leading Direct Marketing Company, USA
Flatworld's service package is excellent, impressive, and
very professional. They have a superb team to execute tasks
assigned. We expect this relationship to grow much more with
the years ahead as we expand our global presence using the
full depth and breadth of Flatworld's expertise.
We highly recommend Flatworld Solutions to any Corporate
institution. We are very Pleased with them.
- CEO, A Fast-growing Research and Technology Company in Florida, USA
We recently hired the services from Flatworld Solutions to
perform cold-calling to prospective leads for the purpose of
promoting & selling the products. I am happy with the
services they provided and they carried out the cold-calling
project in a very professional manner, and they provided
updated daily progress reports. Additionally, they also
provided me with audio recordings of some of the calls that
they made.
I am happy with the cold-calling services that Flatworld
Solutions provided and I would recommend their services to
anyone looking for professional cold-calling services or any
type of professional outreach service.
Read More....
- Digital Marketing Manager, A Reputed Massage Equipment Manufacturing Company in India
I am writing this letter as a recommendation for the services
provided by Flatworld Solutions. For the past few months I
have worked hand in hand with Flatworld Solutions to generate
new leads by making cold calls. At no one time have they
failed me, and they have always been on time, providing the
report and records and making them a reliable partner to us.
My engagement with Flatworld Solutions was on a project of
cold calls. The company brought along good execution
according to our deadlines.
They immediately improved their work based on
my feedback and organized weekly meetings to report about the
current situation. I would like you to consider Flatworld
Solutions for your lead generation needs. I have had a good
experience with them over the past few months for the services
they have rendered to us. I therefore strongly recommend their
services.
Read More....
- Sales Head, Cosmetic Company, Tokyo
I'd like to share my experience working with Flatworld this
past few months. We are a marketing agency that works with
clients from around the country, and we reached out to
Flatworld seeking help with client call listening and
qualification. Once they understood what the project
involved, they were quick to find candidates perfectly
suited for the job - keeping me in the loop the entire time.
I was able to interview the candidates,
and they mobilized
quickly to get started with a smooth onboarding process. I
am so glad we chose to partner with Flatworld, I appreciate
that I have a designated Project Manager I can reach out to
with questions or feedback at any time. The team is always
very quick to respond and provide constant updates on the
work being done. They've also been able to add additional
resources at my request as the scope of work grew. I highly
recommend this company!
Read More....
- President, Plumbing, HVAC, & Local Marketing Company, CO
We develop and offer simple to use digital signage services
and custom television service to businesses in USA and
Canada. We have the most advanced cloud-based content
delivery platform that is developed in-house with latest
technologies available to deliver to any smart TV via the
app. Through a combination of simplicity in design and guided
on-boarding we achieved growth and success.
After successfully gaining market momentum, and support
stability, we have ventured into lowering operations cost and
expanding support, thereby transitioning from startup mode to
stable operations.
Flatworld solutions has been an excellent partner in
providing support services for our expansion and providing
outstanding customer support. Flatworld has provided guidance
with their expertise on setting up offshore support system
which significantly reduce the cost of the operations without
compromising the quality of service. Partnering with Flatworld
has been an incredible journey and been significant step
forward to our success.
Read More....
- President, Digital Signage & Television Service Company, TX
We are a fast-growing global health IT start-up founded in
Singapore that augments personalized patient care and the
rapies with Digital Therapeutics for better management of
patients with complex chronic conditions. The company
discovers, develops, and delivers clinically validated
software-based therapeutics to enable better outcomes for
patients. These solutions include advanced tools for clinicians to deliver personalized care and cost-effective
solutions for payers. To support these clinicians further,
Flatworld Solutions Ltd. Was consulted to provide additional
manpower for monitoring and troubleshooting services for
patients.
Everyone at Flatworld Solutions were pleasant to work with
and diligent in providing the services required of them. They
also provided staffers that were motivated and dedicated to
their work to ensure smooth operation of the projects
assigned. We would recommend Flatworld Solutions Ltd. for
anyone looking for assistance in Help Center and patient
remote monitoring with exceptional quality and can be
trusted.
Read More....
- Program Manager, Healthcare IT Startup, Singapore
We are a lead supply chain company in the food industry
today, and the largest wholesale grocery supply company in
the U.S. We supply independent supermarkets, chain stores and
institutions with over 140,000 different products from more
than 50 high-tech facilities, delivering everything from
seafood to soup to soap. In fact, if it belongs on a
supermarket shelf, it's probably moving through our warehouse
right now.
With our continuing commitment to new technologies, we are
constantly focused on delivering cost savings, service and
value to our customers every day. With over 100 years of
experience serving retailers as a 4th generation family
business, we have the depth, expertise and vision to help
you run your business efficiently and profitably. Recently,
we hired Flatworld Solutions for cold calling, telemarketing,
sales and lead mining services. One of our facilities was
struggling through some significant changes, which caused
significant employee turnover leading to increased work
hours, extra shifts, increased safety incidents, and less
than desirable service to our customers. As we began to
restructure through these changes, we realized some of this
employee turnover could, and should have been avoided. We then
decided to reach out to many former employees to share the
positive changes being made and to see if they would consider
returning.
During times like these, many companies might attempt this
outreach on their own. Given the demands brought on by
limited staffing and the importance of remaining consistent,
we decided to hire the services of a professional calling
agency. We are so happy we did. Flatworld Solutions found the
right caller to provide the best communication to our former
employees. We worked out a script, provided contact
information, and they did the rest. The results of this
campaign have been extremely positive so far.
Throughout this campaign, Flatworld Solutions demonstrated
initiative and commitment to our campaign in order to ensure
the quality of their service and our service which is
something that we value the most.
It is with respect and without hesitation that we provide
this letter of recommendation.
Read More....
- Operations Manager, Wholesale grocery supply company, US
We believe in the importance of a quality service and to its
end adopted a program of accountability to Canadian and
international standards. We represent and associate with a
number of major known business groups and companies ranging
from manufactures to world class engineering and design
professionals.
Recently, we hired Flatworld Solutions for cold calling,
telemarketing, sales and lead mining services. We're always
looking to provide the best service to our prospect clients
and current clients for what Flatworld Solutions has done an
amazing job. From initial conversations right through
functional application, Flatworld and their team have earned
the respect and praise of Blink Voice. They have always
demonstrated initiative and commitment to our campaign in
order to ensure the quality of their service and our service
which is something that we value the most. We'll continue to
use their services and are appreciative of their efforts. Is
with respect and without hesitation that we provide this
letter of recommendation.
- Director of Business Development, Telecommunications firm, NY, USA
We are a technology staffing and recruiting firm based in
the United States. Our primary focus is communicating with
technology hiring managers to discuss their human resources
hiring needs, and then partnering with them to provide
qualified candidates for their organization to interview.
We provide candidate with various technical skillsets —
Network Engineers, Software Developers, Cybersecurity
Architects, and Systems Administrators
(Citrix, Microsoft etc.)
Flatworld did an exceptional job of cold calling the manager
lead list we provided them to gain their interest in
partnering with our firm and setting up sales appointments
with the proper hiring manages for us to follow up. I would
recommend any organization to use Flatworld's telemarketing
services. Sales is not an easy task, it requires focus,
tenacity, and resilience. In one month, our Flatworld
representative as able to set up nine (9) introductory sales
appointment for me to reach out and establish warm
relationships, thus saving our company a lot of time, and
opening the door to new business relationships.
- Technical Recruiter, Technology staffing and recruiting firm, United States
The Team Leader, since day one, has gone above and beyond to
take care of our project. She is truly an asset to your
company. Her performance, her professionalism, her
willingness to help, and her dedication is among the best I
have ever seen. I wanted you all to know that when we were
discussing where to continue to build our teams, someone had
offered up the idea to start building Mexico up instead of
the Philippines. I would like you to know that the 1 reason
for that not happening was because of her, as we wanted to
have the teams grow
where she is located. For me personally,
both her and the SME were the key to our success on the fraud
team, and because of them, we are now adding 3 more fraud
team members in the Philippines, instead of Mexico, and will
also be building a second fraud team with your company, and
this decision was made because of the fact that I had both of
them.
You have some outstanding employees, and I wanted to bring
this to your attention, as I can tell you with 100%
certainty that hour leaders has played a MAJOR role in the
success of our partnership with your company, and they will
play an even larger role in giving us justification to
continue to build up our Philippines teams.
We all appreciate all of the help and support your Manager
and your team has provided us. We are just really impressed
by all of you and I am confident that we will have a long
and successful partnership in the future.
Keep up all of the great work you guys are doing, as it has not gone
unnoticed!!!!
Read More....
- Corporate Fraud Manager, Travel Technology Company, USA
We are a New York-based real estate investment firm that
sources and acquires commercial property in the United
States.
We began working with Flatworld Solutions a few months ago
when we decided to expand our database of corporate property
owners. From day one, Flatworld has afforded us very high
levels of professionalism, flexibility and creativity. We
were so happy with the results on this first project that
we have since developed four new projects for Flatworld to
work on with us. We count Flatworld Solutions as an
incredibly valuable relationship and member of our team.
- Director of Commercial Development, Real Estate Company, New York
We are well respected in the Television Shopping marketing
and DRTV marketing channel, recognized by our customers as
being dynamic and a strong partner. We have a strong depth
of experience, with more than 20 years' experience operating
in our industry while adapting to seismic shift in the
Consumer Electronics Sales. We reached out to Flatworld
Solutions to implement a Live Technical Support call center
solution for several end user retail products in a very short
time and improve our customer service satisfaction metrics
and reduce customer returns.
The team at Flatworld has rendered immense passion and
excellent performance. Since induction the resources
designated for the project have displayed great learning
curve and involvement. The transition methodology followed
at Flatworld Solutions is well considered and led to a
successful launch as well as ongoing success.
The team is focused on valuable feedback and continuous
improvement which helped us streamline the project in record
time. We have received great support from the core
operations team in maintaining real time communication.
We are pleased with the decision we made to select Flatworld
Solutions. I would strongly endorse Flatworld Solutions to
Companies looking for a long term partner to handle their
Business Processes.
Read More....
- Vice President, Video and Film Productions Making Company, New York
Clubfoot affects one out of every 750 children worldwide,
making it one of the most common birth defects in the world.
In developing countries, children living with untreated
clubfoot face incredible hurdles their whole lives. Along
with stigma and discrimination, they are often left alone
and hidden away because the family is ashamed. Because
walking is so difficult, they are among the least likely to
enjoy the benefits of education and health care.
We strive to provide children born with clubfoot in
developing countries access to proper treatment
for through
partnerships with local healthcare providers. With our
support, treatment is free or extremely low-cost for the
families who receive it. Over 90% of supported clinics are
located in public hospitals, ensuring treatment is effective
and the model is sustainable. Unlike so many of the world's
problems, clubfoot is solvable - and treatment is
surprisingly inexpensive.
Our team is made up of professionals with broad experience
in public health, philanthropy, social entrepreneurship,
physical therapy, social work, non-profit management,
marketing, communications, and business. We work very
closely together, driven by the shared desire to make a
difference in the lives of children. Many members of our
team have lived and worked internationally and have a
strong understanding of what it takes to be effective in
low resource settings.
We partnered to Flatworld Solutions to launch a toll-free
phone hotline in India which would be used in efforts to
raise awareness of clubfoot. A pilot awareness initiative
was launched in Maharashtra listing the 1800 number, which
was then answered by Flatworld. Flatworld was an extremely
helpful resource for us, acting quickly and professionally
to collect information of potential patients and passing it
to us. Lenny has consistently been extremely responsive,
has always addressed any concerns smoothly, and has been a
very friendly contact to work with. I would highly recommend
Lenny to any other organization seeking to do similar work.
Read More....
- Excerpt from a recommendation letter, Director of Growth and Indian Operations, Clubfoot Treatment, Clinic and Support, USA
We have been working with Flatworld Solutions since
September 2013 and they assist us with data mining and
research through cold calling. Due to the project
complexity, the process required training so we invested
time at the outset with a dedicated team that Flatworld
provided us, to get the best results. We initially underwent
a six-month trial period to ensure Flatworld was the best
partner for us to use. Post-trial we extended the contract
to run annually
as we were very confident with the results,
which are improving month on month.
The team at Flatworld now works very closely with our
marketing department in the UK. They are demonstrating
excellent knowledge of the project which is enabling healthy
growth. A high level of accuracy is key for us and the team
is extremely dedicated to maintain and grow these accuracy
levels that are now in excess of 85%. They are now also
showing initiative in helping us with other aspects of the
research.
In addition to their high work ethic, we find both the
management team and the project team very trustworthy and
genuinely nice people! I would certainly recommend Flatworld
Solutions to companies looking to outsource to India.
Read More....
- Excerpt from a recommendation letter, Head of Marketing, Exhibitions and display solutions company in US
I am writing to recommend the services of Flatworld
Solutions who have been helping us with CCTV monitoring for
our gyms to ensure the everyone at the gym are following
legal norms in accordance with the latest Covid rules.
Their attention to detail have aided in keeping us on track
during the recent pandemic and through a major restructure.
Flatworld Solutions are professional in what they do, easy
to work with and always willing to take the time to discuss
and optimize. I feel confident in recommending Flatworld's
monitoring services.
- COO & Co-Founder, Leading GYM Chain in Geneva, Switzerland
We are a DC Metro area-based company with mission to provide
hardworking homeowners superior exterior products at
affordable price points. We offer the widest range of
products such as siding, windows, roof, doors, gutters and
attic insulation for every budget, with the best warranties
the industry has to offer. We have partnered with Flatworld
Solutions recently and they have given us an amazing
experience on our journey. Flatworld had great customer
service and was available for all our needs given at any
given point. Furthermore, Flatworld has become a part of
our company and we will consider them for any future needs.
I am assertive about the services of Flatworld Solutions and
I can surely endorse their services for any company that is
looking for a lead generation globally.
- CEO, Home Exterior Company, Alexandria, VA
We are a Canadian-based on-demand food delivery service that connects
local restaurant cuisine to busy eaters. We want to help local restaurants
earn more, local food couriers redefine their way of working and give extra
time to busy customers. We have partnered with Flatworld Solutions recently
and they have given us an amazing experience on our journey. Flatworld had
great customer service and was available for all our needs at any given
point. Furthermore, Flatworld has become a part of our family and we will
always remember them for any future needs.
I am assertive about the services of Flatworld Solutions and
I can surely endorse their services for any company that is
looking for a lead generation globally.
- CEO, On-demand Food Delivery Service, Canada
We help the uninsured and self-pay communities by providing
select tests and procedures at very discounted rates. The
program also offers various financial assistance to anyone
unable to afford the discounted rates.
With a network of providers in 30 states, the program is
able to provide colonoscopy and upper endoscopy procedures
to patients in most metropolitan regions of the USA.
We continue to have a very positive and productive engagement
with Flatworld Solutions. Flatworld help us with scheduling
these appointments post discussing with the patients and
diagnostic centers. We were impressed with the high level of
professionalism that Flatworld displayed in setting up and
operating our support channel. Flatworld's responsiveness to
our demands has been extraordinary and their singular focus
on customer satisfaction is one of the reasons why started
for a one-month trial of their service and engaged into a
long-term model and will be using their services for the
foreseeable future opportunities too. We have no doubt that
Flatworld will be an asset and a trusted partner to any
business that is looking for help with customer support.
Read More....
- Program Director, Colon cancer Screening Company, Tx, USA
We are a bus travel booking website with the largest
coverage worldwide partnering with over 3,900 bus companies
to provide a search engine and a booking platform via our
website and mobile app. We offer bus tickets in 21,000+
cities connected by 2,300,000+ bus routes across 80+
countries.
We provide travelers with technology and information to more
easily travel by bus We strive to reach potential travelers
across the world on the platforms they are on, in their
language and their currency. We help deliver clear and
accurate bus travel information like schedules, prices,
reviews, service classes, amenities stop addresses and bus
pictures, allowing travelers to discover options they
weren't aware of and save money and time by comparing
process from different companies. Therefore, the user is
able to book quickly and get on their way. We had the
opportunity to work with Flatworld Solutions and we were
pleased with the results.
Everyone at Flatworld Solutions were pleasant to work with
and diligent in providing excellent customer service. They
also provided staffers that were bright, motivated and
dedicated to their work. We would recommend Flatworld
Solutions for anyone looking for Contact Center assistance
that is of high quality and can be trusted.
Read More....
- Director of Customer Experience, Online Bus Ticket Boking Service, Montréal, Québec
We're a financial services organization, providing tax
efficient solutions to individuals and businesses. Our range
of products include TFSAs, RRSPs, Group Benefits, Health &
Dental Insurance, Travel Insurance as well as Life and Living
Benefits. We work as independent Financial Advisors.
I am writing this letter to you as a recommendation for the
services provided by Flatworld Solutions. For the past
few weeks I have worked with them who assist us with cold
calling potential prospects. At no one time have they failed
me, and they have always been professional, making them a
reliable partner to us.
The company brought along good expertise that involved
targeting the right prospects through cold calling. The
feedback and results were better than what I had
anticipated. Using their service, I have been able to
transform our business model and have a greater number of
potentials customers.
I would like you to consider Flatworld for your cold calling
needs. I have had a good experience with them for the
services they have rendered to us. I therefore strongly
recommend their services.
Read More....
- Financial Security Advisor, Investment Services Company, ON, Canada
I am writing this letter to you as a recommendation for the
services provided by Flatworld Solutions. For the past few
weeks I have worked with them who assist us with calling on
claim status to various insurance carriers. At no one time
have they failed me, and they have always been professional,
making them a reliable partner to us.
The company brought along good expertise that involved
asking the right questions and getting quality data back to
our firm. The feedback and results were better than what I
had anticipated. Using their service, I have been able to
transform our business model and have more outbound calls
on a daily basis.
I would like you to consider Flatworld for your cold calling
needs. I have had a good experience with them for the
services they have rendered to us. I therefore strongly
recommend their services.
Read More....
- Director of Operations, Personal Injury Law Firm in Austin, TX
We are a contract research organization and professional
consulting firm that specializes in addressing all matters
related to safety, quality and compliance for all product
categories in the life sciences and food industries.
We have now been using Flatworld Solutions for the last few
months for most of our heavy lifting work. We have developed
new types and they have followed the instructions we have
set forth with near perfection. In the event there was
anything we felt was unsatisfactory they always made sure we
were happy and have been willing to make it right for us.
In short, anyone who hires Flatworld Solutions can know that
they are bringing on a company which will prove to improve
the team they already have and will contribute to growth.
Read More....
- Vice President of Growth, Marketing & Sales, Contract Research Organization, ON, Canada
We are a monitoring company that provides after monitoring
service for car dealerships. The service includes Live
Interactive Monitoring, Dealership Security & Monitoring,
F&I Transaction Recording and Mobile Viewing Systems. With
our various cost-effective ways, we have been able to
provide various brands dealers successful security over
costly traditional security guards. I have worked very
closely with Flatworld during the several weeks while they
have been a reliable partner for us. Flatworld has excelled
in their role and maintained one of the highest Levels of
productivity during the tenure with this relationship.
Flatworld produces a high volume of work while maintaining
high standards for quality and accuracy. I volunteer to
write this recommendation for Flatworld because I am very
grateful to their contributions to our office and they have
the intelligence, work ethic and communications skills to
add value who every they partner with.
ALL the intangibles that Lead to successful relationship
are in order with Flatworld. There will be no unpleasant
surprises and I am confident they will fit in and add to
your expectations.
Read More....
- Vice-president, Monitoring Service for Car Dealerships, FL, USA
We offer fortune 500 supplemental benefits provided by Aflac
for individuals, small and large businesses. We can address
any pain points that are currently affecting businesses such
as: their landscape of the business, rising cost, healthcare
reform, maintaining competitiveness, attracting quality
talent, and productivity. For individuals, coverage from
unexpected expenses can occur such as: out of pocket
expenses/co-payments, normal bills, loss of income and new
expenses.
For companies to offer health insurance plans that are
affordable, they may have to put in high deductibles plans
to keep cost down. Aflac products can help with the out of
pocket medical cost that comes with a high deductible plan.
Majority of the policies are deducted on a pre-tax basis, as
an employer you get to save money on payroll taxes each time
an employee takes a pre-tax plan.
We have been working with Flatworld Solutions to help
support with the outbound calling campaign and I find the
company to be efficient, effective and result driven. I
consider the work they do and the professionalism an asset
to my company and I would not hesitate to refer to any of
my colleagues.
Read More....
- CEO, Brokerage Company, New York
We operate 3 web-based travel businesses located in New
Zealand. We employed Flatworld Solutions to assist us with
the processing of our online reservations for one of our
businesse. They were responsible for answering calls,
emails, online chats and processing the bookings via our
own system as and when received. Flatworld Solutions
provided a good service at a great price and offered a
bright young team willing and eager to learn. No task was
ever too much and the team leader would always ensure the
work was covered, even if he had to do it himself to help
out where necessary.
We will continue to grow the relationship and look forward
to a long-term partnership.
- Owner, Web-based Travel Company, New Zealand
We offer full-service licensing and compliance services to
cannabis companies and entrepreneurs across the State of
California in the United States. We are engaged in helping
our clients obtain licensing and maintain compliance with
State and local laws that govern legal commercial cannabis
businesses. We had the opportunity to work with Flatworld
Solutions on a three-month project and we were pleased with
the results. Everyone at Flatworld Solutions was pleasant
to work with and diligent in providing excellent customer
service. They arranged shifts that corresponded to our
working hours in the pacific time zone of the US. They also
provided callers that were bright, motivated, and spoke
good English.
We would recommend Flatworld Solutions for anyone looking
for call center assistance that is of high quality and can
be trusted.
- CEO, Licensing and Compliance Services Provider, CA
We gather the best electrical solutions to cover our
client's needs, with the best security and quality
standards in Canada apart from using world class products.
We offer a great service in the design, development,
engineering and submission of every project. We strive to
offer the best solution for your business and impartial
advice at an honest price. We are constantly investigating
new technologies and recommend them to our clients for
better results.
We strongly believe in the importance of a quality service
and to its end adopted a program of accountability to
Canadian and international standards. We represent and
associate with a number of major known business groups
and
companies ranging from manufactures to world class
engineering and design professionals. Recently, we hired
Flatworld Solutions for their cold calling, telemarketing,
sales and lead mining services. We're always looking to
provide the best service to our prospect clients and
current clients for what Flatworld Solutions has done an
amazing job. From initial conversations right through
functional application, Flatworld and their team have
earned our respect and praise. They have always demonstrated
initiative and commitment to our campaign in order to ensure
the quality of their service and our service which is
something that we value the most. We'll continue to use
their services and are appreciative of their efforts. Is
with respect and without hesitation that we provide this
letter of recommendation.
Read More....
- Vice-President, Electrical Solutions Provider, ON, Canada
We provide Live Casino online gaming products which are
being used by several online gaming operators in regulated
markets. We have niche live casino products which we
broadcast from premium casino resorts in Europe. We have
large volume of players who use our games daily.
For this reason, we needed a solution which would help us
monitor the live streams from each table game in real time
to follow up on camera or streaming issues, dealer issues as
well as test our games to ensure they are constantly working
properly. Flatworld solutions have been a reliable partner
for such requirements. They have been able to manage our
requirements in a timely manner able to scale up or down
when we required with little time prior to notice. It has
been comforting knowing that we can rely on a company to
manage our remote location monitoring requirements, with
immediate response to situations as they arise.
- Chief Operations Officer, Live Casino online gaming products, Europe
We are a leading health, beauty, and wellness marketing
company across North America. Through our website, millions
of consumers from coast to coast benefit from an abundance
of resources necessary to experience a healthier,
well-rounded lifestyle, 365 days a year. Since its inception
in 2004, we have continued to revolutionize the industry
with the success of our biannual spring and fall events with
signature $50 spa services, life-changing promotions and
robust gift card program. We continue our dedication of
delivering the best in health and wellness year-round with
its Spa & Wellness Gift Card, the premier spa gift card of
choice by consumers. This gift card is accepted at over
9,000 spa and wellness locations across North America and is
sold in over 65,000 retail stores nationwide including
Target, CVS, Walmart, Walgreens, Rite Aid.
We have been utilizing Flatworld Solutions for multiple
marketing and call center services. Their team is highly
qualified, efficient and accurate - not only providing us
with daily status reporting to keep us constantly informed,
but are also very attentive with any questions or
additional items we may need. We are extremely satisfied
with our experience and will continue to employ them for
future projects.
- Director of Sales, Marketing Company, New York, USA
We are a premier online destination for the global Indian
traveler to find and book destination tours in the U.S and
Canada that are designed exclusively for the Indian
community. We are passionate about helping culturally
inquisitive Indians to explore the United States and Canada
without compromising their travel sensibilities. Providing
our customers with superior value and ensuring customer
satisfaction is the heart and soul of our company.
We continue to have a very positive and productive
engagement with Flatworld Solutions. Our company has been
experiencing double digit growth and we signed on with
Flatworld for help with ramping up global customer support.
We were impressed with the high level of professionalism
that Flatworld displayed in setting up and operating our
customer support channel. Flatworld's responsiveness to our
demands has been exemplary and their singular focus on
customer satisfaction is one of the reasons why we expect to
continue using their services in the foreseeable future. We
have no doubt that Flatworld will be an asset and a trusted
partner to any business that is looking for help with
customer support and marketing.
- CEO, Travel Agency, Princeton, NJ
We develop and manufacture groundbreaking Raman spectroscopy
solutions with proprietary fluorescence suppression,
capable of safely and efficiently detecting heroin and
fentanyl inside a package. We started working with Flatworld
solutions to conduct an outbound call campaign on the North
East of the US to acquire new clients and further analyze
the law-enforcement market.
Flatworld has been very professional with the onboarding
process and shown a lot of interest and initiative in
learning our business and presenting it effectively to the
prospective clients. Resulting logs, audio recordings and
reports presented by Flatworld on a daily basis were highly
valuable for enhancing and controlling the overall process.
Management of Flatworld shared their knowledges and
suggestions during the course of the project constantly
contributing to making the campaign better. Flatworld
resolved all arising issues quickly and efficiently.
Overall, I am very satisfied with Flatworld and would strongly recommend them.
- CEO, Company analyzing the chemical composition of substances, CA
Our partnership with Flatworld Solutions is one of mutual respect.
Respect from Flatworld Solutions on the level of delivering
us the best quality agents in the industry, that not only
help our business to grow but also assist our clients on all
possible levels, ranging from customer support up to sales
support. What we have experienced with Flatworld Solutions
is that we are dealing with a company that is dedicated,
dedicated to deliver us with the best possible service and
devotion., in essence they work for us as they would work if
it was their own business and this gives us a comfortable
feeling knowing that are consumers are going to be well taken
care off.
I would recommend everyone to use Flatworld Solutions in
order to be able to expand their business and deliver the
best possible customer support.
- Vice President, Insurance Auto Auction Providers, USA
We are an innovative career consulting company specialized
in providing education solutions to domestic and
international students who are interested to study in
Canada. Our mission is to be a reliable partner towards
building your dreams, and to have a better life in Canada.
We also help our clients in achieving success, and overcome
their challenges as a new entrant to Canada.
We contracted Flatworld Solutions to provide the best
solution for their marketing project. We are very happy and
highly satisfied with the level of services provided and how
they have took over our project accelerated to another
level.
We will definitely recommend Flatworld Solutions to
companies who are looking to grow their market as they
provide the quality of excellence and will always keep up to
your expectations.
- CEO, Career Consulting Company, Canada
We specialize in providing an alternative to conventional
business loans that offers a variety of financing solutions
for the small business community that are available
nationwide. We have been working with Flatworld Solutions
for over 2 years for our outbound calling, to live transfer
campaigns to business owners regarding their interest in
obtaining working capital for their company across the
United States.
Flatworld provides great personnel for all projects such as
a project manager, team leader, and quality control to
ensure that our campaigns run proficiently. The experience
of onboarding with Flatworld has always been seamless and
gives us confidence that our project dollars are being
maximized with the right organization.
- Manager, Alternative Business Financing Solutions Provider, USA
We are a Lead Generation Company which focuses on creating
unique and highly targeted business to consumer leads in a
variety of industries. Some of our most successful leads are
in the telecommunications, real estate, and insurance
industries. We have now been using Flatworld Solutions for
about 2.5 years for the majority of our heavy lifting work.
We have developed new types and they have followed the
instructions we have set forth with near perfection. In the
event there was anything we felt was unsatisfactory they
always made sure we were happy and have been willing to make
it right for us. In short, anyone who hires Flatworld
Solutions can know that they are bringing on a company which
will prove to improve the team they already have and will
contribute to growth.
- Manager, Lead Generation Company, CA
We combine the best of technology and human coaching to
benefit individuals with pre-chronic and chronic conditions
and live healthier lives. Through a combination of mobile
device application, Al-based platform, evidence-based
curriculum and human coaching our behavior change approach
assists participants reduce disease risk factors, manage
chronic conditions, and adopt healthful lifestyle habits
over the long-term. As a virtual provider of programs, with
offices and coaches across the world, we continue to deliver
on its mission: Changing Behaviors: Changing Lives.
Recently we employed the services of Flatworld Solutions for
multiple chat support activities related to our Coaching and
Customer Support teams. As we consistently seek ways to
provide a better participant experience it is imperative
that any vendor working with us be efficient, nimble and
trustworthy. From initial conversations right through
functional application, Flatworld and their associates have
earned the respect and praise of our team. They consistently
demonstrate an eagerness to go 'above-and-beyond' in order to
ensure the quality of their service. We will continue to
utilize their services and are appreciative of their efforts.
It is with respect and without hesitation that we provide this
letter of recommendation.
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- M.S Director, Business and Coach Development, New York
I have been using Flatworld Solutions for the telemarketing
service for the past few months, and have always been
completely satisfied. They do an excellent job, are always
punctual, and offer the most competitive rates. They have
been very reasonably priced, and have done exactly what
we've asked of them.
I have been in contact with Nitesh initially and I feel
confident in recommending him, he is not only thorough, but
also easy to work with, and always willing to take the time
to discuss my concerns and respond to questions.
- Spokesperson, Travel solutions company in London
We are social entrepreneurs based in the UK and have
established a global start-up company providing a 'Safety
Connection' for anyone in need of urgent or emergency care
services, through cloud-based platform and smart wearables.
Our mission is to empower both ordinary members of the
public and the trained healthcare professionals to provide
safety for their clients at the touch of a button.
The team 'Flatworld Solutions' has provided an excellent
support and always delivered an extra mile in their efforts.
Right from the outset, it has been a great experience to
work with the Flatworld team. They are proactive and
enthusiastic and provided simple logical solutions. We are
awed by their sheer dedication which has been the
cornerstone for a long lasting successful relationship.
Every member of this team has made us feel as a part of the
family by their caring nature to every detail.
We wish to extend our business with the Flatworld Solutions
in the future. We would be delighted to refer Flatworld
Solutions for Outsourcing Customer Service Operations to any
business organization globally.
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- Co-Founder, Safety Connection Company, Bangalore, India
We outsourced the lead generation aspect of its sales
process in the Indian market to Flatworld Solutions. The
trial ran over a calendar month period. During this time I
was impressed with the flexibility and ability to adapt by
Flatworld. We encountered several issues during the
establishment of the project. Flatworld were able to adjust
to our changing plans and remain agile throughout.
The daily reporting from Flatworld is informative and
consistent providing a clear picture of the current
situation and targets. When additional clarity was required
this was provided swiftly. The communication from Flatworld
staff is clear and consistent.
I would have no hesitation to use the services of Flatworld
Solutions again in the future.
Read More....
- Director, Technology Company, UK
We are the world's first and only manufacturer of a popular
mechanical smart watch which won the hearts of many watch
enthusiasts who recognized the potential of smart watches
but refused to give up the prestige of a mechanical
timepiece. Our proprietary Smart Watch brings together a
Swiss or Japanese mechanical movement with a transparent
LED display, allowing notifications to float above the
mechanical watch movement.
Working with Flatworld has helped us provide consistent and
reliable customer support to our customers all over the
world. Working with them has allowed us to concentrate our
efforts on developing the internal aspects of our business
while being able to relaxing knowing our customers are in
the good hands of the Flatworld team. We've been pleased
with their prompt communication and attention to detail and
instruction; all at a very affordable rate and with a
professional touch. We are grateful for how they have
contributed to this business and its future.
Read More....
- Watches Support Team Specialist, Watch Manufacturing Company, Hong Kong
We are a technology company based in Raleigh, North
Carolina that focuses on the Addiction and Mental Health
part of the Health Care industry. We had been looking for a
company that could help us scale up for a short term
project. We looked in the US and offshore in different
regions. After looking at a few companies offshore. We
could not tell one from the other and it was a struggled to
make a decision, etc.
A colleague we met had used Flatworld before and he
recommended them to us. So we decided to give them a try.
We used Flatworld to research, document and data capture
information about 19,000 healthcare providers, it was about
a 2-3 month project. They were great to work with and for
what we needed they delivered on their commitments. We
would use them again as other projects come up, etc.
Read More....
- Co-Founder & CEO, Online Addiction and Mental Health Appointment Provider, North Carolina
My client Microsoft is very pleased with the results.
Thanks for providing such outstanding results and for your
high attention to quality. It's great to find a company you
can trust to have your best interests at heart. We can also
turn this success into other projects.
- President, Market Research firm in Seattle
We are a competent Swiss internet service provider since
1998 and offer professional high-quality solutions for
Infrastructure-as-a-Service (IaaS), Voice-over-IP telephony
(VoIP) and connectivity to global clients.
Over 40,000 national and international customers have
already opted for a solution by us. This includes many
well-known companies such as Lufthansa, Hotel Crown Plaza,
McDonalds, SRG SSR and SBB, the Swiss federal railway
company, etc. We were in search of a reliable company who
could help us in increasing our partnership with various
other companies in several European countries. We have been
working with Flatworld Solutions who assist us with
appointment settings.
The team at Flatworld Solutions has always shown excellence
in delivering the right results and achieving a progressive
standard in their operations. The team worked together and
generated more appointments than we had expected.
We would be glad to refer Flatworld Solutions for
outsourcing lead generation services to any business
globally.
Read More....
- Marketing Head, Internet Service Provider, Switzerland
We act as a marketplace that connects gym users to a network
of gyms in the UK. We offer flexible gym membership to all
of our users. On the supply side of our platform we want the
gyms to receive the best service and aim to never undercut
our partners.
This is where Flatworld Solutions come in to
play as they help us to ensure that we compliant with all
of our pricing.
Flatworld price themselves fairly and although I've only
personally worked with them for a short while, I'm happy
with the service provided. They are always punctual with
their communication and I would recommend them.
Read More....
- Head of Account Management, Online Fitness Company, London
I have been working with Business Development Manager,
Call Center Services, and wanted to express my complete
satisfaction in dealing with him. He responds so quick and
is very easy to work with - I even asked if he ever sleeps -
I think our 2 companies will have a strong partnership due
to him.
- Spokesperson, Technology Solutions company in US
Founded in 1939, we are an innovative, independent
multi-brand watch retailer renowned for our vast collection
of fashion, classic and luxury watches. We pride ourselves
on excellent customer feedback offering world class brands
at fantastic prices. We have an outstanding customer service
and support team who will be glad to assist with any
inquiry.
We have been working with Flatworld Solutions since 2014, a
partnership that has really enabled us to grow as an
organization while maintaining the highest level of service.
Flatworld Solutions understands what is required to provide
a consistently high standard of customer support, while
also providing feedback and suggestions. Through the use of
Flatworld Solutions' agents we have been able to provide
our customers with around the clock assistance and support,
making Flatworld a smart and excellent choice for our
business.
Read More....
- Spokesperson, Multi-brand Watch Retailing Company, UK
What I have appreciated most about Flatworld Solutions, is
the representative's attentiveness. Every time I email them,
they respond right away, either by email or by phone. They
have been very good at understanding my needs right away
without my having to explain in repeated detail.
What was effective for me was to undertake my projects in
stages with FWS. I started with a smaller project, evaluated
the effectiveness, listened to some of the recorded calls,
and was able to hone in on even more effective calling
strategies. They have been very attentive to my requests.
Read More....
- Spokesperson, Technology Solutions company in US
I have dealt with Flatworld Solutions Ltd. since June 2017,
during which time they have provided our business with
excellent support in the areas of telemarketing and
prospect generation. Their work has been a major factor in
our success, helping us move to eventually outsource our
business development department. Surprisingly, there were
no hard dollar cost savings between hiring locally or
outsourcing that service.
The real gain is that it helps
our team focus on what we are really good at-i.e. Providing
business owners with business tools to automate their
business and ultimately improve their bottom line.
Flatworld's Solutions team has been extremely tentative to
our needs. They are professional and communicate
consistently. If you want to take out the pain of managing a
business development department then I can confidently
recommend Flatworld Solutions Ltd as a solid and reliable
supplier and experts in their field.
Read More....
- Director of Sales, Business Automation Firm, Oakville, ON
Ours is a poker affiliate company which allocates poker
players and delivers them to poker sites. We started to
work with Flatworld in order to enlarge our pool of players
using data which was bought before from a third party, in
order that Flatworld will call them and make sales.
During the first days of the campaign we noticed that the
data that was provided by us, was not a good source
( leads ) for marketing, due to that we decided to stop the
project. We are very happy from the treatment that we
received from all the employees of Flatworld, they did all
they could in order to do something with the data that was
provided to them, therefore we will probably use the
services of this serious company in the future in upcoming
projects!
Read More....
- CEO & MD, Poker Affiliate Company, Israel
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