We are a lead supply chain company in the food industry today, and the largest wholesale grocery supply company in the U.S. We supply independent supermarkets, chain stores and institutions with over 140,000 different products from more than 50 high-tech facilities, delivering everything from seafood to soup to soap. In fact, if it belongs on a supermarket shelf, it's probably moving through our warehouse right now.
With our continuing commitment to new technologies, we are constantly focused on delivering cost savings, service and value to our customers every day. With over 100 years of experience serving retailers as a 4th generation family business, we have the depth, expertise and vision to help you run your business efficiently and profitably. Recently, we hired Flatworld Solutions for cold calling, telemarketing, sales and lead mining services. One of our facilities was struggling through some significant changes, which caused significant employee turnover leading to increased work hours, extra shifts, increased safety incidents, and less than desirable service to our customers. As we began to restructure through these changes, we realized some of this employee turnover could, and should have been avoided. We then decided to reach out to many former employees to share the positive changes being made and to see if they would consider returning.
During times like these, many companies might attempt this outreach on their own. Given the demands brought on by limited staffing and the importance of remaining consistent, we decided to hire the services of a professional calling agency. We are so happy we did. Flatworld Solutions found the right caller to provide the best communication to our former employees. We worked out a script, provided contact information, and they did the rest. The results of this campaign have been extremely positive so far.
Throughout this campaign, Flatworld Solutions demonstrated initiative and commitment to our campaign in order to ensure the quality of their service and our service which is something that we value the most.
It is with respect and without hesitation that we provide this letter of recommendation.
Operations Manager, Wholesale grocery supply company, US
We believe in the importance of a quality service and to its end adopted a program of accountability to Canadian and international standards. We represent and associate with a number of major known business groups and companies ranging from manufactures to world class engineering and design professionals.
Recently, we hired Flatworld Solutions for cold calling, telemarketing, sales and lead mining services. We're always looking to provide the best service to our prospect clients and current clients for what Flatworld Solutions has done an amazing job. From initial conversations right through functional application, Flatworld and their team have earned the respect and praise of Blink Voice. They have always demonstrated initiative and commitment to our campaign in order to ensure the quality of their service and our service which is something that we value the most. We'll continue to use their services and are appreciative of their efforts. Is with respect and without hesitation that we provide this letter of recommendation.
Director of Business Development, Telecommunications firm, NY, USA
We are a technology staffing and recruiting firm based in the United States. Our primary focus is communicating with technology hiring managers to discuss their human resources hiring needs, and then partnering with them to provide qualified candidates for their organization to interview. We provide candidate with various technical skillsets — Network Engineers, Software Developers, Cybersecurity Architects, and Systems Administrators (Citrix, Microsoft etc.)
Flatworld did an exceptional job of cold calling the manager lead list we provided them to gain their interest in partnering with our firm and setting up sales appointments with the proper hiring manages for us to follow up. I would recommend any organization to use Flatworld's telemarketing services. Sales is not an easy task, it requires focus, tenacity, and resilience. In one month, our Flatworld representative as able to set up nine (9) introductory sales appointment for me to reach out and establish warm relationships, thus saving our company a lot of time, and opening the door to new business relationships.
Technical Recruiter, Technology staffing and recruiting firm, United States
We are a New York-based real estate investment firm that sources and acquires commercial property in the United States.
We began working with Flatworld Solutions a few months ago when we decided to expand our database of corporate property owners. From day one, Flatworld has afforded us very high levels of professionalism, flexibility and creativity. We were so happy with the results on this first project that we have since developed four new projects for Flatworld to work on with us. We count Flatworld Solutions as an incredibly valuable relationship and member of our team.
Director of Commercial Development, Real Estate Company, New York
We are well respected in the Television Shopping marketing and DRTV marketing channel, recognized by our customers as being dynamic and a strong partner. We have a strong depth of experience, with more than 15 years' experience operating in our industry while adapting to seismic shift in the Consumer Electronics Sales. We reached out to Flatworld Solutions to implement a Live Technical Support call center solution for several end user retail products in a very short time and improve our customer service satisfaction metrics and reduce customer returns.
The team at Flatworld has rendered immense passion and excellent performance. Since induction the resources designated for the project have displayed great learning curve and involvement. The transition methodology followed at Flatworld Solutions is well considered and led to a successful launch as well as ongoing success.
The team is focused on valuable feedback and continuous improvement which helped us streamline the project in record time. We have received great support from the core operations team in maintaining real time communication.
We are pleased with the decision we made to select Flatworld Solutions. I would strongly endorse Flatworld Solutions to Companies looking for a long term partner to handle their Business Processes.
Vice President, Video and Film Productions Making Company, New York
Clubfoot affects one out of every 750 children worldwide, making it one of the most common birth defects in the world. In developing countries, children living with untreated clubfoot face incredible hurdles their whole lives. Along with stigma and discrimination, they are often left alone and hidden away because the family is ashamed. Because walking is so difficult, they are among the least likely to enjoy the benefits of education and health care.
We strive to provide children born with clubfoot in developing countries access to proper treatment for through partnerships with local healthcare providers. With our support, treatment is free or extremely low-cost for the families who receive it. Over 90% of supported clinics are located in public hospitals, ensuring treatment is effective and the model is sustainable. Unlike so many of the world's problems, clubfoot is solvable - and treatment is surprisingly inexpensive.
Our team is made up of professionals with broad experience in public health, philanthropy, social entrepreneurship, physical therapy, social work, non-profit management, marketing, communications, and business. We work very closely together, driven by the shared desire to make a difference in the lives of children. Many members of our team have lived and worked internationally and have a strong understanding of what it takes to be effective in low resource settings.
We partnered to Flatworld Solutions to launch a toll-free phone hotline in India which would be used in efforts to raise awareness of clubfoot. A pilot awareness initiative was launched in Maharashtra listing the 1800 number, which was then answered by Flatworld. Flatworld was an extremely helpful resource for us, acting quickly and professionally to collect information of potential patients and passing it to us. Lenny has consistently been extremely responsive, has always addressed any concerns smoothly, and has been a very friendly contact to work with. I would highly recommend Lenny to any other organization seeking to do similar work.
Excerpt from a recommendation letter, Director of Growth and Indian Operations, Clubfoot Treatment, Clinic and Support, USA
We have been working with Flatworld Solutions since September 2013 and they assist us with data mining and research through cold calling. Due to the project complexity, the process required training so we invested time at the outset with a dedicated team that Flatworld provided us, to get the best results. We initially underwent a six-month trial period to ensure Flatworld was the best partner for us to use. Post-trial we extended the contract to run annually as we were very confident with the results, which are improving month on month.
The team at Flatworld now works very closely with our marketing department in the UK. They are demonstrating excellent knowledge of the project which is enabling healthy growth. A high level of accuracy is key for us and the team is extremely dedicated to maintain and grow these accuracy levels that are now in excess of 85%. They are now also showing initiative in helping us with other aspects of the research.
In addition to their high work ethic, we find both the management team and the project team very trustworthy and genuinely nice people! I would certainly recommend Flatworld Solutions to companies looking to outsource to India.
Excerpt from a recommendation letter, Head of Marketing, Exhibitions and display solutions company in US
We gather the best electrical solutions to cover our client's needs, with the best security and quality standards in Canada apart from using world class products. We offer a great service in the design, development, engineering and submission of every project. We strive to offer the best solution for your business and impartial advice at an honest price. We are constantly investigating new technologies and recommend them to our clients for better results.
We strongly believe in the importance of a quality service and to its end adopted a program of accountability to Canadian and international standards. We represent and associate with a number of major known business groups and companies ranging from manufactures to world class engineering and design professionals. Recently, we hired Flatworld Solutions for their cold calling, telemarketing, sales and lead mining services. We're always looking to provide the best service to our prospect clients and current clients for what Flatworld Solutions has done an amazing job. From initial conversations right through functional application, Flatworld and their team have earned our respect and praise. They have always demonstrated initiative and commitment to our campaign in order to ensure the quality of their service and our service which is something that we value the most. We'll continue to use their services and are appreciative of their efforts. Is with respect and without hesitation that we provide this letter of recommendation.
Vice-President, Electrical Solutions Provider, ON, Canada
We provide Live Casino online gaming products which are being used by several online gaming operators in regulated markets. We have niche live casino products which we broadcast from premium casino resorts in Europe. We have large volume of players who use our games daily.
For this reason, we needed a solution which would help us monitor the live streams from each table game in real time to follow up on camera or streaming issues, dealer issues as well as test our games to ensure they are constantly working properly. Flatworld solutions have been a reliable partner for such requirements. They have been able to manage our requirements in a timely manner able to scale up or down when we required with little time prior to notice. It has been comforting knowing that we can rely on a company to manage our remote location monitoring requirements, with immediate response to situations as they arise.
Chief Operations Officer, Live Casino online gaming products, Europe
We combine the best of technology and human coaching to benefit individuals with pre-chronic and chronic conditions and live healthier lives. Through a combination of mobile device application, Al-based platform, evidence-based curriculum and human coaching our behavior change approach assists participants reduce disease risk factors, manage chronic conditions, and adopt healthful lifestyle habits over the long-term. As a virtual provider of programs, with offices and coaches across the world, we continue to deliver on its mission: Changing Behaviors: Changing Lives.
Recently we employed the services of Flatworld Solutions for multiple chat support activities related to our Coaching and Customer Support teams. As we consistently seek ways to provide a better participant experience it is imperative that any vendor working with us be efficient, nimble and trustworthy. From initial conversations right through functional application, Flatworld and their associates have earned the respect and praise of our team. They consistently demonstrate an eagerness to go 'above-and-beyond' in order to ensure the quality of their service. We will continue to utilize their services and are appreciative of their efforts. It is with respect and without hesitation that we provide this letter of recommendation.
M.S. Director, Business and Coach Development, New York
We are a premier online destination for the global Indian traveler to find and book destination tours in the U.S and Canada that are designed exclusively for the Indian community. We are passionate about helping culturally inquisitive Indians to explore the United States and Canada without compromising their travel sensibilities. Providing our customers with superior value and ensuring customer satisfaction is the heart and soul of our company.
We continue to have a very positive and productive engagement with Flatworld Solutions. Our company has been experiencing double digit growth and we signed on with Flatworld for help with ramping up global customer support. We were impressed with the high level of professionalism that Flatworld displayed in setting up and operating our customer support channel. Flatworld's responsiveness to our demands has been exemplary and their singular focus on customer satisfaction is one of the reasons why we expect to continue using their services in the foreseeable future. We have no doubt that Flatworld will be an asset and a trusted partner to any business that is looking for help with customer support and marketing.
CEO, Travel Agency, Princeton, NJ
Our partnership with Flatworld Solutions is one of mutual respect.
Respect from Flatworld Solutions on the level of delivering us the best quality agents in the industry, that not only help our business to grow but also assist our clients on all possible levels, ranging from customer support up to sales support. What we have experienced with Flatworld Solutions is that we are dealing with a company that is dedicated, dedicated to deliver us with the best possible service and devotion., in essence they work for us as they would work if it was their own business and this gives us a comfortable feeling knowing that are consumers are going to be well taken care off.
I would recommend everyone to use Flatworld Solutions in order to be able to expand their business and deliver the best possible customer support.
Vice President, Insurance Auto Auction Providers, USA
We are a leading health, beauty, and wellness marketing company across North America. Through our website, millions of consumers from coast to coast benefit from an abundance of resources necessary to experience a healthier, well-rounded lifestyle, 365 days a year. Since its inception in 2004, we have continued to revolutionize the industry with the success of our biannual spring and fall events with signature $50 spa services, life-changing promotions and robust gift card program. We continue our dedication of delivering the best in health and wellness year-round with its Spa & Wellness Gift Card, the premier spa gift card of choice by consumers. This gift card is accepted at over 9,000 spa and wellness locations across North America and is sold in over 65,000 retail stores nationwide including Target, CVS, Walmart, Walgreens, Rite Aid.
We have been utilizing Flatworld Solutions for multiple marketing and call center services. Their team is highly qualified, efficient and accurate - not only providing us with daily status reporting to keep us constantly informed, but are also very attentive with any questions or additional items we may need. We are extremely satisfied with our experience and will continue to employ them for future projects.
Director of Sales, Marketing Company, New York, USA
We are an innovative career consulting company specialized in providing education solutions to domestic and international students who are interested to study in Canada. Our mission is to be a reliable partner towards building your dreams, and to have a better life in Canada. We also help our clients in achieving success, and overcome their challenges as a new entrant to Canada.
We contracted Flatworld Solutions to provide the best solution for their marketing project. We are very happy and highly satisfied with the level of services provided and how they have took over our project accelerated to another level.
We will definitely recommend Flatworld Solutions to companies who are looking to grow their market as they provide the quality of excellence and will always keep up to your expectations.
CEO, Career Consulting Company, Canada
We specialize in providing an alternative to conventional business loans that offers a variety of financing solutions for the small business community that are available nationwide. We have been working with Flatworld Solutions for over 2 years for our outbound calling, to live transfer campaigns to business owners regarding their interest in obtaining working capital for their company across the United States.
Flatworld provides great personnel for all projects such as a project manager, team leader, and quality control to ensure that our campaigns run proficiently. The experience of onboarding with Flatworld has always been seamless and gives us confidence that our project dollars are being maximized with the right organization.
Manager, Alternative Business Financing Solutions Provider, USA
We develop and manufacture groundbreaking Raman spectroscopy solutions with proprietary fluorescence suppression, capable of safely and efficiently detecting heroin and fentanyl inside a package. We started working with Flatworld solutions to conduct an outbound call campaign on the North East of the US to acquire new clients and further analyze the law-enforcement market.
Flatworld has been very professional with the onboarding process and shown a lot of interest and initiative in learning our business and presenting it effectively to the prospective clients. Resulting logs, audio recordings and reports presented by Flatworld on a daily basis were highly valuable for enhancing and controlling the overall process. Management of Flatworld shared their knowledges and suggestions during the course of the project constantly contributing to making the campaign better. Flatworld resolved all arising issues quickly and efficiently.
Overall, I am very satisfied with Flatworld and would strongly recommend them.
CEO, Company analyzing the chemical composition of substances, CA
We are a Lead Generation Company which focuses on creating unique and highly targeted business to consumer leads in a variety of industries. Some of our most successful leads are in the telecommunications, real estate, and insurance industries. We have now been using Flatworld Solutions for about 2.5 years for the majority of our heavy lifting work. We have developed new types and they have followed the instructions we have set forth with near perfection. In the event there was anything we felt was unsatisfactory they always made sure we were happy and have been willing to make it right for us. In short, anyone who hires Flatworld Solutions can know that they are bringing on a company which will prove to improve the team they already have and will contribute to growth.
Manager, Lead Generation Company, CA
I have been using Flatworld Solutions for the telemarketing service for the past few months, and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced, and have done exactly what we've asked of them.
I have been in contact with Nitesh initially and I feel confident in recommending him, he is not only thorough, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.
Spokesperson, Travel solutions company in London
We are social entrepreneurs based in the UK and have established a global start-up company providing a 'Safety Connection' for anyone in need of urgent or emergency care services, through cloud-based platform and smart wearables. Our mission is to empower both ordinary members of the public and the trained healthcare professionals to provide safety for their clients at the touch of a button.
The team 'Flatworld Solutions' has provided an excellent support and always delivered an extra mile in their efforts. Right from the outset, it has been a great experience to work with the Flatworld team. They are proactive and enthusiastic and provided simple logical solutions. We are awed by their sheer dedication which has been the cornerstone for a long lasting successful relationship. Every member of this team has made us feel as a part of the family by their caring nature to every detail.
We wish to extend our business with the Flatworld Solutions in the future. We would be delighted to refer Flatworld Solutions for Outsourcing Customer Service Operations to any business organization globally.
Co-Founder, Safety Connection Company, Bangalore, India
We outsourced the lead generation aspect of its sales process in the Indian market to Flatworld Solutions. The trial ran over a calendar month period. During this time I was impressed with the flexibility and ability to adapt by Flatworld. We encountered several issues during the establishment of the project. Flatworld were able to adjust to our changing plans and remain agile throughout.
The daily reporting from Flatworld is informative and consistent providing a clear picture of the current situation and targets. When additional clarity was required this was provided swiftly. The communication from Flatworld staff is clear and consistent.
I would have no hesitation to use the services of Flatworld Solutions again in the future.
Director, Technology Company, UK
We are the world's first and only manufacturer of a popular mechanical smart watch which won the hearts of many watch enthusiasts who recognized the potential of smart watches but refused to give up the prestige of a mechanical timepiece. Our proprietary Smart Watch brings together a Swiss or Japanese mechanical movement with a transparent LED display, allowing notifications to float above the mechanical watch movement.
Working with Flatworld has helped us provide consistent and reliable customer support to our customers all over the world. Working with them has allowed us to concentrate our efforts on developing the internal aspects of our business while being able to relaxing knowing our customers are in the good hands of the Flatworld team. We've been pleased with their prompt communication and attention to detail and instruction; all at a very affordable rate and with a professional touch. We are grateful for how they have contributed to this business and its future.
Watches Support Team Specialist, Watch Manufacturing Company, Hong Kong
We are a technology company based in Raleigh, North Carolina that focuses on the Addiction and Mental Health part of the Health Care industry. We had been looking for a company that could help us scale up for a short term project. We looked in the US and offshore in different regions. After looking at a few companies offshore. We could not tell one from the other and it was a struggled to make a decision, etc.
A colleague we met had used Flatworld before and he recommended them to us. So we decided to give them a try. We used Flatworld to research, document and data capture information about 19,000 healthcare providers, it was about a 2-3 month project. They were great to work with and for what we needed they delivered on their commitments. We would use them again as other projects come up, etc.
Co-Founder & CEO , Online Addiction and Mental Health Appointment Provider, North Carolina
My client Microsoft is very pleased with the results. Thanks for providing such outstanding results and for your high attention to quality. It's great to find a company you can trust to have your best interests at heart. We can also turn this success into other projects.
President, Market Research firm in Seattle
We are a competent Swiss internet service provider since 1998 and offer professional high-quality solutions for Infrastructure-as-a-Service (IaaS), Voice-over-IP telephony (VoIP) and connectivity to global clients.
Over 40,000 national and international customers have already opted for a solution by us. This includes many well-known companies such as Lufthansa, Hotel Crown Plaza, McDonalds, SRG SSR and SBB, the Swiss federal railway company, etc. We were in search of a reliable company who could help us in increasing our partnership with various other companies in several European countries. We have been working with Flatworld Solutions who assist us with appointment settings.
The team at Flatworld Solutions has always shown excellence in delivering the right results and achieving a progressive standard in their operations. The team worked together and generated more appointments than we had expected.
We would be glad to refer Flatworld Solutions for outsourcing lead generation services to any business globally.
Marketing Head, Internet Service Provider, Switzerland
We act as a marketplace that connects gym users to a network of gyms in the UK. We offer flexible gym membership to all of our users. On the supply side of our platform we want the gyms to receive the best service and aim to never undercut our partners.This is where Flatworld Solutions come in to play as they help us to ensure that we compliant with all of our pricing.
Flatworld price themselves fairly and although I've only personally worked with them for a short while, I'm happy with the service provided. They are always punctual with their communication and I would recommend them.
Head of Account Management, Online Fitness Company, London
I have been working with Business Development Manager, Call Center Services, and wanted to express my complete satisfaction in dealing with him. He responds so quick and is very easy to work with - I even asked if he ever sleeps - I think our 2 companies will have a strong partnership due to him.
Spokesperson, Technology Solutions company in US
Founded in 1939, we are an innovative, independent multi-brand watch retailer renowned for our vast collection of fashion, classic and luxury watches. We pride ourselves on excellent customer feedback offering world class brands at fantastic prices. We have an outstanding customer service and support team who will be glad to assist with any inquiry.
We have been working with Flatworld Solutions since 2014, a partnership that has really enabled us to grow as an organization while maintaining the highest level of service. Flatworld Solutions understands what is required to provide a consistently high standard of customer support, while also providing feedback and suggestions. Through the use of Flatworld Solutions' agents we have been able to provide our customers with around the clock assistance and support, making Flatworld a smart and excellent choice for our business.
Spokesperson, Multi-brand Watch Retailing Company, UK
What I have appreciated most about Flatworld Solutions, is the representative's attentiveness. Every time I email them, they respond right away, either by email or by phone. They have been very good at understanding my needs right away without my having to explain in repeated detail.
What was effective for me was to undertake my projects in stages with FWS. I started with a smaller project, evaluated the effectiveness, listened to some of the recorded calls, and was able to hone in on even more effective calling strategies. They have been very attentive to my requests.
I have dealt with Flatworld Solutions Ltd. since June 2017, during which time they have provided our business with excellent support in the areas of telemarketing and prospect generation. Their work has been a major factor in our success, helping us move to eventually outsource our business development department. Surprisingly, there were no hard dollar cost savings between hiring locally or outsourcing that service. The real gain is that it helps our team focus on what we are really good at-i.e. Providing business owners with business tools to automate their business and ultimately improve their bottom line.
Flatworld's Solutions team has been extremely tentative to our needs. They are professional and communicate consistently. If you want to take out the pain of managing a business development department then I can confidently recommend Flatworld Solutions Ltd as a solid and reliable supplier and experts in their field.
Director of Sales, Business Automation Firm, Oakville, ON
Ours is a poker affiliate company which allocates poker players and delivers them to poker sites. We started to work with Flatworld in order to enlarge our pool of players using data which was bought before from a third party, in order that Flatworld will call them and make sales.
During the first days of the campaign we noticed that the data that was provided by us, was not a good source ( leads ) for marketing, due to that we decided to stop the project. We are very happy from the treatment that we received from all the employees of Flatworld, they did all they could in order to do something with the data that was provided to them, therefore we will probably use the services of this serious company in the future in upcoming projects!