Flatworld Solutions offers a gamut of services for small, medium & large organisations.
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Clubfoot affects one out of every 750 children worldwide, making it one of the most common birth defects in the world. In developing countries, children living with untreated clubfoot face incredible hurdles their whole lives. Along with stigma and discrimination, they are often left alone and hidden away because the family is ashamed. Because walking is so difficult, they are among the least likely to enjoy the benefits of education and health care.
We strive to provide children born with clubfoot in developing countries access to proper treatment for through partnerships with local healthcare providers. With our support, treatment is free or extremely low-cost for the families who receive it. Over 90% of supported clinics are located in public hospitals, ensuring treatment is effective and the model is sustainable. Unlike so many of the world's problems, clubfoot is solvable - and treatment is surprisingly inexpensive.
Our team is made up of professionals with broad experience in public health, philanthropy, social entrepreneurship, physical therapy, social work, non-profit management, marketing, communications, and business. We work very closely together, driven by the shared desire to make a difference in the lives of children. Many members of our team have lived and worked internationally and have a strong understanding of what it takes to be effective in low resource settings.
We partnered to Flatworld Solutions to launch a toll-free phone hotline in India which would be used in efforts to raise awareness of clubfoot. A pilot awareness initiative was launched in Maharashtra listing the 1800 number, which was then answered by Flatworld. Flatworld was an extremely helpful resource for us, acting quickly and professionally to collect information of potential patients and passing it to us. Lenny has consistently been extremely responsive, has always addressed any concerns smoothly, and has been a very friendly contact to work with. I would highly recommend Lenny to any other organization seeking to do similar work.
Excerpt from a recommendation letter,
Director of Growth and Indian Operations,
Clubfoot Treatment, Clinic and Support, USA
We have been working with Flatworld Solutions since September 2013 and they assist us with data mining and research through cold calling. Due to the project complexity, the process required training so we invested time at the outset with a dedicated team that Flatworld provided us, to get the best results. We initially underwent a six-month trial period to ensure Flatworld was the best partner for us to use. Post-trial we extended the contract to run annually as we were very confident with the results, which are improving month on month.
The team at Flatworld now works very closely with our marketing department in the UK. They are demonstrating excellent knowledge of the project which is enabling healthy growth. A high level of accuracy is key for us and the team is extremely dedicated to maintain and grow these accuracy levels that are now in excess of 85%. They are now also showing initiative in helping us with other aspects of the research.
In addition to their high work ethic, we find both the management team and the project team very trustworthy and genuinely nice people! I would certainly recommend Flatworld Solutions to companies looking to outsource to India.
Excerpt from a recommendation letter,
Head of Marketing,
Exhibitions and display solutions company in US
We provide Live Casino online gaming products which are being used by several online gaming operators in regulated markets. We have niche live casino products which we broadcast from premium casino resorts in Europe. We have large volume of players who use our games daily.
For this reason, we needed a solution which would help us monitor the live streams from each table game in real time to follow up on camera or streaming issues, dealer issues as well as test our games to ensure they are constantly working properly. Flatworld solutions have been a reliable partner for such requirements. They have been able to manage our requirements in a timely manner able to scale up or down when we required with little time prior to notice. It has been comforting knowing that we can rely on a company to manage our remote location monitoring requirements, with immediate response to situations as they arise.
Chief Operations Officer,
Live Casino online gaming products, Europe
We combine the best of technology and human coaching to benefit individuals with pre-chronic and chronic conditions and live healthier lives. Through a combination of mobile device application, Al-based platform, evidence-based curriculum and human coaching our behavior change approach assists participants reduce disease risk factors, manage chronic conditions, and adopt healthful lifestyle habits over the long-term. As a virtual provider of programs, with offices and coaches across the world, we continue to deliver on its mission: Changing Behaviors: Changing Lives.
Recently we employed the services of Flatworld Solutions for multiple chat support activities related to our Coaching and Customer Support teams. As we consistently seek ways to provide a better participant experience it is imperative that any vendor working with us be efficient, nimble and trustworthy. From initial conversations right through functional application, Flatworld and their associates have earned the respect and praise of our team. They consistently demonstrate an eagerness to go 'above-and-beyond' in order to ensure the quality of their service. We will continue to utilize their services and are appreciative of their efforts. It is with respect and without hesitation that we provide this letter of recommendation.
Business and Coach Development, New York
We are a premier online destination for the global Indian traveler to find and book destination tours in the U.S and Canada that are designed exclusively for the Indian community. We are passionate about helping culturally inquisitive Indians to explore the United States and Canada without compromising their travel sensibilities. Providing our customers with superior value and ensuring customer satisfaction is the heart and soul of our company.
We continue to have a very positive and productive engagement with Flatworld Solutions. Our company has been experiencing double digit growth and we signed on with Flatworld for help with ramping up global customer support. We were impressed with the high level of professionalism that Flatworld displayed in setting up and operating our customer support channel. Flatworld's responsiveness to our demands has been exemplary and their singular focus on customer satisfaction is one of the reasons why we expect to continue using their services in the foreseeable future. We have no doubt that Flatworld will be an asset and a trusted partner to any business that is looking for help with customer support and marketing.
Travel Agency, Princeton, NJ
We are a leading health, beauty, and wellness marketing company across North America. Through our website, millions of consumers from coast to coast benefit from an abundance of resources necessary to experience a healthier, well-rounded lifestyle, 365 days a year. Since its inception in 2004, we have continued to revolutionize the industry with the success of our biannual spring and fall events with signature $50 spa services, life-changing promotions and robust gift card program. We continue our dedication of delivering the best in health and wellness year-round with its Spa & Wellness Gift Card, the premier spa gift card of choice by consumers. This gift card is accepted at over 9,000 spa and wellness locations across North America and is sold in over 65,000 retail stores nationwide including Target, CVS, Walmart, Walgreens, Rite Aid.
We have been utilizing Flatworld Solutions for multiple marketing and call center services. Their team is highly qualified, efficient and accurate - not only providing us with daily status reporting to keep us constantly informed, but are also very attentive with any questions or additional items we may need. We are extremely satisfied with our experience and will continue to employ them for future projects.
Director of Sales,
Marketing Company, New York, USA
We are an innovative career consulting company specialized in providing education solutions to domestic and international students who are interested to study in Canada. Our mission is to be a reliable partner towards building your dreams, and to have a better life in Canada. We also help our clients in achieving success, and overcome their challenges as a new entrant to Canada.
We contracted Flatworld Solutions to provide the best solution for their marketing project. We are very happy and highly satisfied with the level of services provided and how they have took over our project accelerated to another level.
We will definitely recommend Flatworld Solutions to companies who are looking to grow their market as they provide the quality of excellence and will always keep up to your expectations.
Career Consulting Company, Canada
We are a Lead Generation Company which focuses on creating unique and highly targeted business to consumer leads in a variety of industries. Some of our most successful leads are in the telecommunications, real estate, and insurance industries. We have now been using Flatworld Solutions for about 2.5 years for the majority of our heavy lifting work. We have developed new types and they have followed the instructions we have set forth with near perfection. In the event there was anything we felt was unsatisfactory they always made sure we were happy and have been willing to make it right for us. In short, anyone who hires Flatworld Solutions can know that they are bringing on a company which will prove to improve the team they already have and will contribute to growth.
Lead Generation Company, CA
I have been using Flatworld Solutions for the telemarketing service for the past few months, and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced, and have done exactly what we've asked of them.
I have been in contact with Nitesh initially and I feel confident in recommending him, he is not only thorough, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.
Travel solutions company in London
We are social entrepreneurs based in the UK and have established a global start-up company providing a 'Safety Connection' for anyone in need of urgent or emergency care services, through cloud-based platform and smart wearables. Our mission is to empower both ordinary members of the public and the trained healthcare professionals to provide safety for their clients at the touch of a button.
The team 'Flatworld Solutions' has provided an excellent support and always delivered an extra mile in their efforts. Right from the outset, it has been a great experience to work with the Flatworld team. They are proactive and enthusiastic and provided simple logical solutions. We are awed by their sheer dedication which has been the cornerstone for a long lasting successful relationship. Every member of this team has made us feel as a part of the family by their caring nature to every detail.
We wish to extend our business with the Flatworld Solutions in the future. We would be delighted to refer Flatworld Solutions for Outsourcing Customer Service Operations to any business organization globally.
Safety Connection Company, Bangalore, India
We outsourced the lead generation aspect of its sales process in the Indian market to Flatworld Solutions. The trial ran over a calendar month period. During this time I was impressed with the flexibility and ability to adapt by Flatworld. We encountered several issues during the establishment of the project. Flatworld were able to adjust to our changing plans and remain agile throughout.
The daily reporting from Flatworld is informative and consistent providing a clear picture of the current situation and targets. When additional clarity was required this was provided swiftly. The communication from Flatworld staff is clear and consistent.
I would have no hesitation to use the services of Flatworld Solutions again in the future.
Technology Company, UK
We are the world's first and only manufacturer of a popular mechanical smart watch which won the hearts of many watch enthusiasts who recognized the potential of smart watches but refused to give up the prestige of a mechanical timepiece. Our proprietary Smart Watch brings together a Swiss or Japanese mechanical movement with a transparent LED display, allowing notifications to float above the mechanical watch movement.
Working with Flatworld has helped us provide consistent and reliable customer support to our customers all over the world. Working with them has allowed us to concentrate our efforts on developing the internal aspects of our business while being able to relaxing knowing our customers are in the good hands of the Flatworld team. We've been pleased with their prompt communication and attention to detail and instruction; all at a very affordable rate and with a professional touch. We are grateful for how they have contributed to this business and its future.
Watches Support Team Specialist,
Watch Manufacturing Company, Hong Kong
We are a technology company based in Raleigh, North Carolina that focuses on the Addiction and Mental Health part of the Health Care industry. We had been looking for a company that could help us scale up for a short term project. We looked in the US and offshore in different regions. After looking at a few companies offshore. We could not tell one from the other and it was a struggled to make a decision, etc.
A colleague we met had used Flatworld before and he recommended them to us. So we decided to give them a try. We used Flatworld to research, document and data capture information about 19,000 healthcare providers, it was about a 2-3 month project. They were great to work with and for what we needed they delivered on their commitments. We would use them again as other projects come up, etc.
Co-Founder & CEO ,
Online Addiction and Mental Health Appointment Provider, North Carolina
My client Microsoft is very pleased with the results. Thanks for providing such outstanding results and for your high attention to quality. It's great to find a company you can trust to have your best interests at heart. We can also turn this success into other projects..
Market Research firm in Seattle
We are a competent Swiss internet service provider since 1998 and offer professional high-quality solutions for Infrastructure-as-a-Service (IaaS), Voice-over-IP telephony (VoIP) and connectivity to global clients.
Over 40,000 national and international customers have already opted for a solution by us. This includes many well-known companies such as Lufthansa, Hotel Crown Plaza, McDonalds, SRG SSR and SBB, the Swiss federal railway company, etc. We were in search of a reliable company who could help us in increasing our partnership with various other companies in several European countries. We have been working with Flatworld Solutions who assist us with appointment settings.
The team at Flatworld Solutions has always shown excellence in delivering the right results and achieving a progressive standard in their operations. The team worked together and generated more appointments than we had expected.
We would be glad to refer Flatworld Solutions for outsourcing lead generation services to any business globally.
Internet Service Provider, Switzerland
I have been working with Business Development Manager, Call Center Services, and wanted to express my complete satisfaction in dealing with him. He responds so quick and is very easy to work with - I even asked if he ever sleeps - I think our 2 companies will have a strong partnership due to him.
Technology Solutions company in US
Founded in 1939, we are an innovative, independent multi-brand watch retailer renowned for our vast collection of fashion, classic and luxury watches. We pride ourselves on excellent customer feedback offering world class brands at fantastic prices. We have an outstanding customer service and support team who will be glad to assist with any inquiry.
We have been working with Flatworld Solutions since 2014, a partnership that has really enabled us to grow as an organization while maintaining the highest level of service. Flatworld Solutions understands what is required to provide a consistently high standard of customer support, while also providing feedback and suggestions. Through the use of Flatworld Solutions' agents we have been able to provide our customers with around the clock assistance and support, making Flatworld a smart and excellent choice for our business.
Multi-brand Watch Retailing Company, UK
What I have appreciated most about Flatworld Solutions, is the representative's attentiveness. Every time I email them, they respond right away, either by email or by phone. They have been very good at understanding my needs right away without my having to explain in repeated detail.
What was effective for me was to undertake my projects in stages with FWS. I started with a smaller project, evaluated the effectiveness, listened to some of the recorded calls, and was able to hone in on even more effective calling strategies. They have been very attentive to my requests.
Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.
Read Case Studies to find out how we helped our clients with Call Center Services.
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