Insurance BPO Services

Streamline and standardize your insurance business processes with our strategic back-office support.

Over 18 years of experience in Insurance claims administration
Experienced professionals providing insurance back office solutions
Six-sigma quality processes, faster TAT, and competitive pricing

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Insurance Business Process Outsourcing Services

Every insurance company, agency, or MGA grapples with dynamic regulations, compliance complexity, an upsurge in natural disaster-led claims, a rise in the aging demography with medical claims, and recurring healthcare costs. Amid these factors that contribute to skyrocketing expenses, how can you ensure cost optimization in the insurance industry? The answer lies in outsourcing insurance BPO services. Reach out to us to streamline mundane tasks, speed up service delivery, enhance accuracy, and minimize overhead expenses.

Our global resource pool delivers horizontal and industry-specific insurance BPO services. To ensure business process improvement and quality customer interaction, leverage our offerings:

Certificate of Insurance (COI) Services

Our Certificate of Insurance services ensure certificate processing, validation and issuance are easy and effective while customer satisfaction and compliance are always a priority.

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Insurance Back Office Services for Agencies

Our services employ modern Policy Administration Systems (PAS) to automate the policy lifecycle, streamlining operations and reducing errors. We also offer digital document management systems for easy information retrieval.

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Insurance BPO Services for Carriers

We leverage advanced underwriting software and predictive analytics to assess risks, determine premiums, and detect fraud. Our integrations with IoT devices ensure real-time data processing and faster claim resolutions.

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Insurance Services for MGAs

We are an ISO-certified insurance BPO services company with rich domain experience. From policy approval to error detection, BU assistance, timely document updates, and policy monitoring - we provide end-to-end support services to MGAs.

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Insurance Back Office Management Services

Being a globally renowned insurance BPO services company, we offer top-notch and error-free support services. We assist with data and forms processing, medical requirements acquiring, in-force policy services, illustration support, and commission management.

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QQCatalyst Management Services

We provide management services for QQCatalyst, a cloud-based insurance agency management system that offers features like client and policy management, task automation, and data analytics. Its API allows for seamless integration with other software systems, enhancing productivity.

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Insurance Claims Management Services

Leveraging AI and ML, we enhance fraud detection in our claims management services. We use predictive analytics for efficient loss estimation and employ blockchain for secure transactions, ensuring a streamlined claims process and increased policyholder trust.

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Insurance Accounting Services

We automate insurance accounting tasks such as premium collection, commission calculation, and financial reporting. Our cloud-based solutions ensure secure storage, easy data access, and facilitate auditing and decision-making processes.

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Insurance Eligibility Management Services

Insurance Eligibility Management Services help your team strike the perfect balance between productivity and customer satisfaction, without compromise during peak seasons using automation and expert teams.

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Process Flow of Our Proven Insurance BPO Services

Our process flow is a strategic framework that guides our approach. It enables us to deliver services that enhance efficiency, reduce costs, and improve the responsiveness of insurance operations.

Initial Evaluation and BPO Provider Selection

Contractual Agreements and Transition Planning

System Integration and Execution

Monitoring and Performance Assessment

Process Enhancement

Contract Review and Decision

Why Choose Us as Your Insurance Outsourcing Service Provider?

Our solutions empower you with the flexibility to adapt to a changing business. Leverage our insurance business process outsourcing services to experience the following benefits -

Best-in-class Customer Service

Our experts offer robust process management with continual suggestions for improvement and automation. We deliver exceptional and consistent insurance support services to global clients.

Tailored Solutions

We understand that every client is unique; we develop workflows that cater to individual business requirements so that you gain a differentiated competitive advantage in the industry.

Proven Expertise

Our qualified experts leverage their proven business expertise to streamline your insurance business processes and deliver quality outcomes.

Pioneering Technology

We use the most sophisticated tools and technologies to insert speed and efficiency into your insurance BPO processes. We leverage advanced analytics tools to enhance your business performance.

Enhance Business Agility

Our scalable solutions help you adapt to the ever-changing regulatory environment. We ensure policy compliance and help you address additional demands during surge periods.

Reduce Operating Costs

We enable you to achieve cost optimization with our platform-based solutions and global delivery models. Our customized pricing options make us a lucrative business partner.

Compliance and Security

We adhere to stringent compliance standards and ensure data privacy. From GDPR compliance to HIPAA standards, we maintain the highest level of data security to protect your sensitive information.

Industries We Impact

Automotive Accounting

Grocery/Food Distributors

Healthcare

Hospitality

Manufacturing

Restaurant/Retail Accounting

Technology

Defense

Banking & Finance

Real Estate

Insurance

Education

Legal Services

Manufacturers and Distributors

Client Success Stories

Boosting Efficiency for an Insurance Agency in Texas with Tailored Back-office Support

Flatworld delivered successful back-office services to a Texas-based agency post intensive 30-day training, thus enhancing their operational efficiency and broadening our roles.

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California Health Insurer Cuts Costs by 80% with Our Back-Office Solutions

Flatworld Solutions provided accounts receivable and claims management services to a California law firm and an Alaska computer repair firm. We ensured timely bill generation and delivery, handled online bill submission and claims follow-ups, and tracked receivables. Our services significantly reduced clients' costs, improved turnaround time, and efficiently managed the large volume of bills, leading to smoother operations.

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Insurance Back-Office
Management Services

Why Are We the Prefered lnsurance BPO Service Provider?

Competitive Rates

Customer Testimonials

Client Success Story

Compliance to International Standards

Guaranteed Security and Privacy of Information

Nearly a Decade of Experience in Offering Insurance BPO Solutions

Why Choose Flatworld Solutions as Your Insurance BPO Service Provider?

Our solutions empower you with the flexibility to acclimate to a changing business. Leverage our insurance business process outsourcing services to experience the following benefits -