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Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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Insurance Business Process Outsourcing Services

Every insurance company, agency, or MGA grapples with dynamic regulations, compliance complexity, an upsurge in natural disaster-led claims, a rise in the aging demography with medical claims, and recurring healthcare costs. Amid these factors that contribute to skyrocketing expenses, how can you ensure cost optimization in the insurance industry? The answer lies in outsourcing insurance BPO services. Reach out to us to streamline mundane tasks, speed up service delivery, enhance accuracy, and minimize overhead expenses.

Our global resource pool delivers horizontal and industry-specific insurance BPO services. To ensure business process improvement and quality customer interaction, leverage our offerings:

Certificate of Insurance (COI) Services

Our Certificate of Insurance services ensure certificate processing, validation and issuance are easy and effective while customer satisfaction and compliance are always a priority.

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Insurance Back Office Services for Agencies

Our services employ modern Policy Administration Systems (PAS) to automate the policy lifecycle, streamlining operations and reducing errors. We also offer digital document management systems for easy information retrieval.

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Insurance BPO Services for Carriers

We leverage advanced underwriting software and predictive analytics to assess risks, determine premiums, and detect fraud. Our integrations with IoT devices ensure real-time data processing and faster claim resolutions.

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Insurance Services for MGAs

We are an ISO-certified insurance BPO services company with rich domain experience. From policy approval to error detection, BU assistance, timely document updates, and policy monitoring - we provide end-to-end support services to MGAs.

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Insurance Back Office Management Services

Being a globally renowned insurance BPO services company, we offer top-notch and error-free support services. We assist with data and forms processing, medical requirements acquiring, in-force policy services, illustration support, and commission management.

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QQCatalyst Management Services

We provide management services for QQCatalyst, a cloud-based insurance agency management system that offers features like client and policy management, task automation, and data analytics. Its API allows for seamless integration with other software systems, enhancing productivity.

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Insurance Claims Management Services

Leveraging AI and ML, we enhance fraud detection in our claims management services. We use predictive analytics for efficient loss estimation and employ blockchain for secure transactions, ensuring a streamlined claims process and increased policyholder trust.

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Insurance Accounting Services

We automate insurance accounting tasks such as premium collection, commission calculation, and financial reporting. Our cloud-based solutions ensure secure storage, easy data access, and facilitate auditing and decision-making processes.

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Insurance Eligibility Management Services

Insurance Eligibility Management Services help your team strike the perfect balance between productivity and customer satisfaction, without compromise during peak seasons using automation and expert teams.

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Process Flow of Our Proven Insurance BPO Services

Our process flow is a strategic framework that guides our approach. It enables us to deliver services that enhance efficiency, reduce costs, and improve the responsiveness of insurance operations.

1

Initial Evaluation and BPO Provider Selection

2

Contractual Agreements and Transition Planning

3

System Integration and Execution

4

Monitoring and Performance Assessment

5

Process Enhancement

6

Contract Review and Decision

Why Choose Us as Your Insurance Outsourcing Service Provider?

Our solutions empower you with the flexibility to adapt to a changing business. Leverage our insurance business process outsourcing services to experience the following benefits -

Industries We Impact

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Automotive Accounting

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Grocery/Food Distributors

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Healthcare

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Hospitality

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Manufacturing

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Restaurant/Retail Accounting

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Technology

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Defense

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Banking & Finance

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Real Estate

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Insurance

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Education

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Legal Services

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Manufacturers and Distributors

Client Success Stories

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Boosting Efficiency for an Insurance Agency in Texas with Tailored Back-office Support

Flatworld delivered successful back-office services to a Texas-based agency post intensive 30-day training, thus enhancing their operational efficiency and broadening our roles.

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California Health Insurer Cuts Costs by 80% with Our Back-Office Solutions

Flatworld Solutions provided accounts receivable and claims management services to a California law firm and an Alaska computer repair firm. We ensured timely bill generation and delivery, handled online bill submission and claims follow-ups, and tracked receivables. Our services significantly reduced clients' costs, improved turnaround time, and efficiently managed the large volume of bills, leading to smoother operations.

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Success Stories

Insurance Back-Office
Management Services

Key Differentiators

Why Are We the Prefered lnsurance BPO Service Provider?

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Compliance to International Standards

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Guaranteed Security and Privacy of Information

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Nearly a Decade of Experience in Offering Insurance BPO Solutions

Leverage the Strategic Advantage of Partnering with Flatworld Solutions

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Motor Insurance

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Health Insurance

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Liability Insurance

Esteemed Clientele

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Claims Processing Companies

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Third-party Administrators

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P&C Insurance Carriers

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Commercial Insurance Carriers

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Life & Annuity Insurers

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Insurance Administrators

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Health Insurers

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Reinsurers

Must-Read Articles on Our Services

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A TO Z OF INSURANCE CLAIMS PROCESSING

Discover the complexities of the insurance claims process, including calculation, processing stages, and potential delays. Benefit from real-life client experiences.

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ADVANCED ANALYTICS IN INSURANCE - THE NEXT WAVE OF INNOVATION

Delve into how advanced analytics is reshaping the insurance industry, offering real-time insights and innovative decision-making strategies.

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Success Stories

Outsource Insurance BPO Services to FWS

Several challenges cloud the insurance landscape. The insurance industry is highly competitive. To obtain a strong foothold, insurance providers must innovate and optimize business processes, reduce costs, and increase efficiency. With us, you will find the right partner to support your back-office chores so you can stay focused on business growth and revenue generation. Outsource insurance BPO services to us to get -

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A service provider with 20 years of experience

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Quality outcomes; 100% error-free services

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Rich domain experience; six-sigma tools and strategies

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Integrated BPO and technology solutions

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Dedicated project managers

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24/7 customer service support

Reach out to us now to find out how our comprehensive insurance back-office support can help your organization achieve its business goals.

Avail best-in-class services at affordable rates

FAQs

It's a process where key administrative tasks related to insurance, like claims processing and policy management, are handled by an external company.

They can help reduce costs, enhance operational efficiency, provide access to experts, and allow your team to focus on primary business functions.

Costs vary based on the complexity and volume of tasks, the level of expertise needed, and the conditions of the service agreement.

You should consider their industry experience, track record, technological capabilities, security protocols, and ability to adapt and grow with your needs.

Absolutely! You have the right to terminate your contract if the service doesn't meet your standards, as per the pre-determined SLA.

Definitely. The professional service providers adhere to stringent data protection guidelines, comply with necessary regulations, and employ secure technological systems to ensure your data safety.

It can help enhance customer service by increasing efficiency, improving response times, and providing access to specialized expertise.
Info Email

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

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