Our client is one of the top international talent scouting companies in the world. They find, recruit, and place talents from fields like acting, modeling, singing, dancing, etc. Their main tasks include searching for the right talents and connecting them with the right opportunities.
To be successful in their field, the company needs talents, connections, and timing, all in equal measure. The client receives thousands of profiles each month and faces many issues in event scheduling, planning and management due to a large number of profiles involved. Every profile needs extreme skill assessment, and the ever-increasing workload forced the client to search for a partner who could provide them with the perfect BPO solution to handle the work.
The client chose Flatworld based on our history of providing excellent BPO services to global MNCs. The project was to be implemented on a large scale, and some of the challenges we encountered during the course of the project were -
After considering the situation and analyzing the requirements of the client we deployed a team of professionally trained executives for managing customer support services using our BPO platform. The state-of-the-art infrastructure provided by Flatworld was equipped with the latest equipment, software, and voice/email support facilities. Our solution was comprised of the following -
Our expert solution resolved the client's issues and proved beneficial for their business. Some of the high-points of our thoroughly executed project include -
The client was extremely happy with the progress of work and service provided by Flatworld. Several performance and service related issues, faced by the company earlier, were also resolved by Flatworld Solutions.
At FWS, we have provided exceptional BPO and Call Center Services to client's belonging to various industry verticals; from health care, to retail, tourism, etc. By partnering with us, not only will you be able to streamline your business processes, but also save big on both time and money.
Contact us right away to outsource your requirement for any and all sorts of BPO services.
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