B2C Cold Calling Services
Nurture every customer relationship and cash every opportunity. Spruce up your revenue with our state-of-the-art call center infrastructure
Cold calling refers to the first contact started with the prospect via the telephone call. It happens sans an appointment at the convenience of the lead and has a high transferable ability. It is a crucial step in the sales process that needs considerable time and capable executives.
Our B2C cold calling process stresses cold calling to decision-makers, big buyers, and referral accounts. Our call center executives have the experience to carry out sales pitches, create niche scripts, generate leads, work on the customer's time, conduct email campaigns, etc. It will allow you to achieve your lead qualification goals and help you understand your customers' personas, examine their demands, and create a strategy to target them in a better way.
B2C Cold Calling Services We Offer
When you outsource B2C cold calling services to us, you will have access to the best call center representatives who can carry out the cold calling services to provide you with high-quality prospects. We use our 20 years of outbound call center service experience to create a comprehensive sales script to allow our executives to introduce prospective clients to products/services, question them, garner feedback, and set up further contact. With us, you can take advantage of the following services
Lead Generation Services
Our cold calling solutions can boost your lead generation & marketing campaigns. Our 24/7 tracking, reporting, and support service will allow you to target audiences constructively. It will further help your core sales team to create a healthy database of high-quality sales-qualified leads.
Lead Qualification Services
We create our sales script & FAQs according to the customer's personas, which includes their location, designations, demographics, etc. Using this, our B2C cold calling experts can precisely target your customer and address their requirements/queries. It improves your lead qualification campaigns and lets you narrow down the potential buyer based on the responses.
Lead Nurturing Services
Our agents work as an extension of your sales team to boost your sales and marketing campaign. We design our cold calling solutions to ease customer engagement through several touch points and uncover the business potential. Our B2C cold calling scripts & cold calling approach will allow you to nurture prospective leads at each phase of the marketing funnel.
B2C Lead Appointment Setting Services
Our agents are experts in engaging with the target prospect in a scripted or unscripted way. They can create the right first impression and build trust to jump-start the B2C lead appointment settings. You can shortlist the best profiles by geography, references, designations, etc., and set up appointments.
Telemarketing & Outbound Sales
Our call center representatives undergo a rigorous cold calling training program that includes accent training, calling etiquettes, etc., which makes them well-equipped to boost your outbound sales initiative and B2C telemarketing services campaign.
What is the B2C Cold Calling Process?
Our B2C cold calling process engages with the deferral accounts, decision-makers, and big buyers and works on their timetable to maximize the prospect-to-sales qualified lead ratio. It will expand your market reach and help you generate more profits. It includes
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We will kick off the B2C cold calling project by understanding your precise requirements and signing the contract
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After having a thorough understanding of your goals, our agents will create or collate a list of the potential prospects to call
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We will make comprehensive service/product scripts & FAQs, which include the agents' talking points, etc.
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Equipped with a thorough script, our agents will make the cold call based on the call checklist mentioned below -
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We also create and send weekly/monthly B2C cold calling reports to help you evaluate the unexploited areas where you can expand your business.
Benefits of Choosing Us for B2C Cold Calling Services
We have 20 years of experience in offering outbound call center services. With us, you can have high-quality leads and increase your lead volume. A few of the many advantages of outsourcing B2C cold calling solutions are
Flexible Pricing Options
Our services come with a flexible pricing selection model. We base it on a few factors, including the volume of the calls, shift coverage, geography, average call count per week, etc.
100% Information Security
We are an ISO/IEC 27001:2022 B2C cold calling company. We are adept at safeguarding your business records from unwanted interruptions. Our workstations, delivery centers, tools, and systems are rock-solid and can guard your data and information against any safety breach.
State-of-the-art Infrastructure
Our call center agents have access to ultramodern infrastructure, tools, systems, and technologies to achieve your business goals within the agreed time. Our offices come with a Telco-grade data center, FM200 fire prevention and protection system, and eight levels of redundancy for local connectivity.
High Quality
We adhere to the Six-sigma methodology to boost productivity and call quality. With us, you receive high-quality prospects that will cut the cost per prospect. We meticulously follow up with prospects. Upon any sign of interest, we will immediately pass the info to your core sales team. We also work on customer feedback to enhance our cold call quality levels.
Operational Transparency
Our B2C cold calling process fosters easy accessibility to our resources. We record 100% of the cold calls for analysis purposes. All calls are analyzed on more than 128 parameters and collated to facilitate their availability during the research.
Built-in CRM
We offer built-in CRM to manage customer contact and personalized follow-ups, and we track the progress of the outbound call center services.
Multilingual Language Support
We have B2C cold calling representatives who are well-versed in several languages. They can empathize with the prospects' issues by acknowledging their needs in their language.
24/7 Availability
Our team of B2C cold calling agents is available 24/7. It can improve your prospect-to-sales ratio. Furthermore, with our prompt response and well-expressed sales script, you can rest assured that the conversion ratio of prospects to sales-qualified leads will significantly improve.
Experienced Team
We have an exhaustive recruitment process to attract, train and hire the best sales reps. Our call center executives exceed 200 in capacity; our total management experience surpasses 100+ person-years. So, be confident about obtaining high-quality leads.
Comprehensive Reports
We have built our cold calling process in a way to help you improve your sales pipeline by analyzing our weekly/monthly sent B2C cold calling reports. This way, you can streamline your sales process, identify the gaps, and improve your sales campaign.
Option to Scale-up
We can modify our services anytime to scale up your business requirements. Our cold-calling solutions can help nurture your brand and expand your business without additional expenditure on resources or new infrastructure.
Additional Services You Can Benefit From
Our cold calling services help nurture, rejuvenate, and convert leads. It adds a human side to your business.
Our B2C lead generation services allow you to target prospects likely to be the most interested in your business.
We schedule sales counselling calls with your clients to give your closing sales reps the best chances of succeeding.
B2C Telemarketing Services
Our telemarketing services ensure that not a single business query goes unanswered.
Client Success Stories
FWS Helped a Leading E-logistic Company with Lead Generation Services
With Flatworld Solutions' expert lead generation support services the client was able to boost the efficiency and conversion ratios in their sales process.
Read More
FWS Assisted a Foremost Printer Services Company with Inbound Call Center Services Support
The client approached Flatworld Solutions to assist them by designing an exclusive BPO platform that will enable them to improve their inbound tech support.
Read More
Industries We Serve
Aerospace
Agriculture
Automotive
Chemical
Custom Brokerage
Defense/Arm
Education
Energy
Entertainment
Finance
Fishing/Timber
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Mass
Multimedia
Public Sector / Government
Pharmaceutical
Retail & Ecommerce
Telecommunications
Transport, etc.
Outsource B2C Cold Calling Services to Flatworld Solutions
We are a pioneering B2C cold calling company that provides a range of call center services to its global clients. Our call center agents engage with customers, offer quality contacts, increase your leads, update the database, compile sales leads, and follow up with the prospects to increase your leads-to-conversion ratio.
We not only help in B2C cold calling but also in building a long-lasting bond with your customers. Reach out to us for dependable, well-organized, and cost-effective services.
FAQs
B2C cold calling entails making unsolicited phone calls to potential consumers market to introduce some goods or services or generate sales leads.
We guarantee that we comply with GDPR, TCPA, and local DNC lists. We train agents on regulatory requirements and take strict data privacy measures.
We use CRM systems, predictive diallers, call recording, and analytics tools to streamline your operations and boost call efficiency.
We employ data enrichment services and real-time validation tools to produce accurate, up-to-date, and relevant lead lists to target markets.
We keep records of important pointers such as call connection rate, lead conversion rate, average call duration, first-call resolution, and agent productivity.
Our prices depend on a per-hour basis on leads or conversions and custom packages designed for different business needs.
You can save money, get the best agents, avail 24/7 services, and have better equipment that increases productivity and gives more time for your core business.
Avail best-in-class services at affordable rates
WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000