Social Media Customer Services

Social Media Channels We Provide Support For

We handle customer support for our clients on all social media channels. Apart from the regular social media channels, we can also provide support on some of your internal tools and personalized social media platforms. Some of the social media channels we offer help in include but are not limited to -

Importance of Social Media Customer Support

More and more number of companies have started using social media for their customer support purposes. It is proven that companies harnessing social media are doing much better as compared to those who are not. Here is why social media customer support is important -

• Customer Feedback - Companies need to be where their customers are! Today companies use social media to listen to their customers and take key feedback and use that data to improve their products, marketing, and support.
• Immediate Response - In social media customer service, the communication is almost immediate, and nearly 40% of the customers who post on social media expect a reply within an hour. This can be taxing at times, but if efficiently utilized, can considerably improve customer loyalty.
• Build Brand Reputation - Social media provides a personal experience and human touch which is different from the auto-generated emails and messages. More number of interactions on social media will lead to more customers knowing about your brand and build a good reputation.
• Increased Revenue - It is understood that companies providing social media customer support will do much better than companies who do not. It is seen that companies which have social media customer support grow at a much higher rate as compared to others.

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

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Our Team of Social Media Customer Service Specialists

We have the required expertise and skills to provide the best social media customer support services. We are committed to personal growth, learning, and are in a continuous process of improvement and team building. Our team is proficient in a holistic client-centric design process and has the ability to collaborate with your internal teams. We excel at managing programs and projects to achieve the company milestones and goals.

All our team members are trained to work on social media monitoring tools such as Spredfast, Hootsuite, Sprinklr, etc. We have the required ability to identify, investigate, and analyze data to make certain recommendations, and implement solutions. Our team of social media specialists has strong networking and relationship building skills.

Outsource Social Media Customer Support Services to Us

Providing a good customer support is more important now than ever before. We at Flatworld Solutions understand this, and use this opportunity to create long-lasting relations for our customers by providing their clients the best possible resolution within a fast turnaround. Flatworld Solutions has been providing top-quality social media customer services and a host of other call center services to clients around the globe.

We deliver a responsive customer support service at cost-effective rates and help companies to actively structure the conversation by involving clients before and after purchases.

If you are looking for a reliable, efficient, dynamic, and cost-effective social customer service provider, then you have come to the right place. Get in touch with us today!