OOutsource Customer Support Services

Customer Support Services

We are passionate when it comes to solving our customer challenges, and do it by providing the best possible customer support and most affordable rates

Are you handling your client concerns with 24/7 customer support? Are you feeling ominous with limited capacity to juggle between multiple support requests? Fret not, we understand your growing pain and are here to provide the best customer support services you can afford. In business, there can always arise issues that warrant a swift resolution. Whether is buggy products or support issues, we believe in being equipped to handle any inquiries around-the-clock. Ergo, we have set an example as the greatest customer service support provider.

At Flatworld Solutions, we have put us in the shoes of businesses that needed a robust customer support services. In all encounters, we have turned uncomfortable situations into a success. All that because we have what it takes to redefine the relationship with customers. Be it chat support, remote IT support, email support, or more we have you covered.

Customer Support Services We Offer

Flatworld Solutions has 17 years of experience in serving clients across various industry segments. Therefore, we understand the importance of helping every distressed customer who is critical to your brand image. Our customer service support includes -

Technical Support

1. Technical Support
Flatworld Solutions can provide cohesive customer technical that takes care of evolving technology and increasing cost of operations in a 24/7 environment. If call center technical support is handled by fairly experienced staff, it can pinch your wallet but not with us. We have a high-end remote network and adept team of call center technical experts to handle information in a safe and economized manner. Our versatile customer service support technology-empowerment, network support, service integration, and much more.

Remote IT Support

2. Remote IT Support
In a connected business environment, the technical glitch can occur unanticipated but hiring a full-time IT staff can be expensive. This is where outsourcing remote IT customer support services can make sense to your business. We can deal with any disruptions that occur within your computer hardware, software, or the network. We can provide full-fledged corporate remote helpdesk to troubleshoot any IT issue that is detrimental to your business performance.

Business Process Reengineering Services

3. Business Process Reengineering Services
We have the required capabilities and bandwidth to help clients with high-quality business process reengineering services within a quick time. We leverage the latest tools and technologies while delivering the best quality services within a quick time.

Retail BPO Support Services

4. Retail BPO Support Services
Our team at Flatworld Solutions has the required skills and expertise to handle your retail BPO support service needs. We leverage the latest tools and technologies to deliver top-quality services within quick turnaround time.

Complaint Management Services

5. Complaint Management Services
We have the required skills and expertise to handle all your complaint management requirements in a hassle-free manner. We have the required resources to provide clients with high-quality and efficient complaint management services within a quick time.

Toll-Free Customer Support

6. Toll-free Customer Support
We can help your customers reach you more conveniently using the toll-free customer support number. This way, the call charges need not be borne by the caller. This will not only increase customer interactions but will also entice customers to reach you through a preferred channel. Our toll-free customer support will provide an excellent recall value for your business apart from enhancing your local and international reach.

Email Support

7. Email Support
Email is the bread and butter of customer relationships and it can transpire into tangible benefits for both businesses and customers alike. Our email support is the answer to all non-voice needs of call centers. If you receive a bulk of emails from customers have and no means to promptly respond with individualized messages, we have just the solution you need. When you outsource customer support services, we can put an end to your concerns by responding to emails on your behalf. This will help you channel your efforts on other key areas while enjoying customer loyalty.

Live-Chat Support Services

8. Live Chat Support
Outsourcing customer chat support services can let you focus on other areas of business where your attention is an utmost necessity. FWS' chat support can elevate your sales chart and enhance ROI. Additionally, it also minimizes your operational expenses to convert potential customers. We can maintain detailed chat transcripts that will help you make sound marketing decisions.

Social Media Customer Support

9. Social Media Customer Support
We will help you listen to what your customers have to say on social media. Our social media customer support will capture and consolidate conversations from all digital channels. Therefore, enabling you to provide a personalized service experience to patrons in the social media circles. We strongly believe that the dawn of individualized social media response is here to stay to replace the bot-driven engagement. Therefore, leading to greater sales and customer loyalty.

Customer Interaction Services

10. Customer Interaction
Your customer interaction approach says a lot about your business. So it's imperative to have the best agents begin customer interaction programs for building trust and ensuring the return of customers. So what if you don't have the infrastructure or funs to set up one? We'll there where you need to outsource customer interaction to specialists like us, which is good for productivity and cost-benefits.

Order Tracking and Status Enquiry Customer Support

11. Order Tracking and Status Enquiry Customer Support
If you can't keep track of orders from one end to another, we'll offer you tracking services where our experts will track your created orders until fulfillment. We offer status enquiry services where we ping the sender and logistics partner for the ETA and updates.

eCommerce Customer Support

12. eCommerce Customer Support
We make your customer experience one of the best by being available, courteous, and empathetic while solving eCommerce related issues. Our eCommerce customer support will help you retain your best customers and keep them closed.

Video Chat Customer Services

13. Video Chat Customer Support
You can start visual engagement with customers to understand their concerns and provide a relevant solution. Our video chat customer support will add a human touch to the engagement with clients so that it sets a precedent to build strong business relations.

Multichannel Support

14. Multi-channel Support
We will help your customers find more ways than one to convey their concerns about your business. We will provide a robust way for clients to connect and share their issues by understanding their convenience in using support channels. The highly individualized multi-channel support will make your business capable of handling nearly all challenges without fuss.

Retail Customer Support Services

15. Retail Customer Support Services
Our team at FWS has the required skills and expertise to handle all your retail customer support service requirements. We make use of the latest tools and technologies to deliver top-notch services to clients within a quick time.

Railway Logistics BPO Services

16. Railway Logistics BPO Services
If there are gaps in your railway logistics management, we can help you enhance productivity and have a buffer in operating margins even if the market for freighting cargo is volatile. Our team has vast experience in cutting out solutions to protect your railway logistics from the financial loom.

Multilingual Call Center Services

17. Multilingual Call Center Services
One of the hurdles facing global businesses is communicating with clients who don't speak English. So there is the need for multilingual staff proficient in local language and the culture to avoid embarrassing encounters. If you make do with AI and online translation tools, the results may not be as effective as having a human linguist who has emotions to his or her advantage.

Loyalty Program Management Services

18. Loyalty Program Management
Treating your loyal clients better is the key to a successful customer-driven business. If you are not sure how to work out the loyalty management programs, outsource the same to our professionals. We’ll ensure that your loyal clients are happy by rewarding them from time-to-time to ensure good client relations.

Business Continuity Planning Services

19. Business Continuity Planning Services
We help organizations create, implement, and maintain an effective business strategy plan that ensures uninterrupted functioning of mission-critical processes and operations to create a catastrophe-resilient organization. We update mission-critical applications and perform a thorough audit of your entire organization and network to identify and resolve any issues or weaknesses.

Customer Intelligence Services

20. Customer Intelligence Services
We have a vast pool of market researchers, digital marketers, data engineers, and data analysts that can provide you with customer intelligence solutions that deliver actionable insights, driving necessary changes in your business marketing strategy for the future. Our team designs and executes a structured customer intelligence program using the best artificial intelligence and machine learning technologies.

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Customs BrokerageCustoms Brokerage
Information TechnologyInformation Technology
Public SectorPublic Sector
Retail & eCommerceRetail & e-Commerce
Real EstateReal Estate

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples
Our Call Center Portfolio

Why Should You Outsource Customer Service Support to Flatworld Solutions?

Flatworld Solutions is deeply committed to offering its expertise, technology, and infrastructure to handle customer support challenges faced by businesses. We thoroughly understand your consumer concern and serve reliable customer support services on your behalf. Here are the reasons why we are the best customer support services in India -

  • Certified Customer Support Services Provider

    Flatworld Solutions provides transparent customer service support that also complies with the ISO 9001:2015 standards. We always take time to innovate and enhance our service to bring more value to your business.

  • ISMS Certified Data Management

    FWS is an ISO/IEC 27001:2013 certified company that adheres to the information security policies to ensure that your project and confidential data is safe with us.

  • High-quality Customer Support Services

    Quality is paramount to FWS, therefore we walk an extra mile to collect feedback from you to enhance our service and customer reach.

  • Affordable Lead Generation

    The customer support services we provide are affordable to most businesses whether big or small. Our modest pricing does not imply low-quality. We take great care to ensure 100% satisfaction for your concerned clients.

  • State-of-the-art Infrastructure

    Outsourcing customer service support to FWS can free you from owning expensive technology and real estate to run your call center operation. We already own a sprawling office that is readily equipped with every key resource and infrastructure. This enables us to begin handling your call center operation in no time.

  • Expert Call Center Agents

    We have highly specialized agents who handle calls, email, video chat, and text conversations with your customers. Our professionals follow the standard communication etiquette that is ingrained in your business philosophy while engaging with your customers.

  • Quick Turnaround Time

    We work with agility to handle your customer support requirement. Our trained staff can operate at different time zones to deliver services you can count upon anytime, anywhere.

  • Easily Scalable

    Requirements in business can evolve unexpectedly and we understand that it is important for businesses to expect flexibility to scale their requirement. If you prefer a partner who is flexible to scale, then look no further.

  • SPOC for Customer Support Services

    Flatworld Solutions understands the pain of customers who are forced to wait before they can reach a concerned agent. Therefore, we assign a single point of contact to every client we serve so that their concerns can reach us quicker.

  • Round-the-clock Availability

    Our support teams are scattered in over 3 contents around the world. They are highly available to take inbound communications from the client's preferred time zone. We offer round-the-clock support to passionately serve those who need help.

Client Success Stories

FWS Provided Telecalling Lead Generation Services to a Leading Financial Firm

Provided Telecalling Lead Generation Services to a Leading Financial Firm

We helped a top financial company to realize its business goal with telephonic lead generation. The service was provided in a quick TAT and yielded expected ROI.

Read more
FWS Helped a UK Company to Sell a Mobile App through Outbound Calling

FWS Helped a UK Company to Sell a Mobile App through Outbound Calling

The lead generation team from FWS provided a reputed UK client to enhance sales and customer base. Our services propelled product awareness and sales.

Read more


Respect to Flatworld Solutions on the level of delivering us the best quality agents in the industry, that not only help our business to grow but also assist our clients on all possible levels. What we have experienced with Flatworld Solutions is that we are dealing with a company that is dedicated, dedicated to delivering us with the best possible service and devotion.

Vice President,
Insurance Auto Auction Providers, USA
More Testimonials »

Outsource Customer Support Services to Flatworld Solutions

Customer support is a service passionately provided by Flatworld Solutions among other call center services. We have a capable team and infrastructure to keep up with your evolving needs from local and international locations. With 17 years of experience in call center solutions, FWS had earned the stripes for providing reliable services to keep your business performance in an optimal state. Whether it is B2B or B2C we have solutions that are suitable for all business challenges in running an efficient customer care service.

Affordable customer support services are just a click away. Hurry! Get in touch with us now.


Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Read our Policy.


No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043

Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Lucita Building Lapu Lapu Cr. Sobrecarey Street, Davao City 8000


116 Village Blvd, Suite 200, Princeton, NJ 08540