The booming digital growth is posing a grave challenge for businesses to understand their customers. Even with access to loads of consumer data, they are unable to draw meaningful insights into their target audience. Assistance from a professional consultancy and customer experience management marketing company like Flatworld Solutions is highly crucial to closely analyze and study customer interactions with your business across all web channels and platforms.
We have a vast pool of market researchers, digital marketers, data engineers, and data analysts in our team to facilitate your organization with customer intelligence solutions that deliver actionable insights, driving necessary changes in the business marketing strategy for the future. Our team designs and executes a structured customer intelligence program using the best of artificial intelligence and machine learning technologies to obtain valuable and relevant data, allowing a better understanding of your customer's evolving needs. Having an experienced outsourcing company like us for offering expert customer intelligence solutions enables you to overcome business data silos and drive data-backed growth for your organization.
We combine the best AI approaches to devise a highly insightful customer intelligence solution for you. Our end-to-end service offerings include -
Data alone cannot predict behavior and a lot of companies fail to realize that. At Flatworld, we enable robust AI tools and technologies, along with human expertise to segregate the data collected from various sources into meaningful insights. Analyzing the Customer Lifetime Value (CLV) is an intrinsic part of the customer behavior analysis and helps in creating 360-degree consumer portraits which can be then used for personalizing communications. Effective behavioral analysis of the customers helps you in up-selling and cross-selling to clients that matter, enabling increased customer lifetime value in the future.
After careful analysis and segmentation, we develop relevant customer profiles based on various attributes needed by your team for effective reach. We segment the audiences based on demographics, geographics, psychographics, income-level, buying behavior, and other valuable characteristics as required by your marketing and communication management teams.
Market trends are great indicators of consumers' evolving habits and purchase behaviors, and so, our experienced research and analytics team also keeps a close watch on the market trends. They thoroughly study the past as well as current market behavior relevant to your operations to draw out precise forecast reports of the future market trends to assist your team in building a better communication strategy for your customers.
Similar to market trends, analyzing other channels of your business promotions is crucial to building an accurate CI program that is inclusive of all the systems and platforms of customer interaction and management. Social media is one of the fastest-growing areas of concern for all types of businesses as it gives them the leverage to connect with their audience directly. It makes social media a significant channel to track and analyze customer loyalty, behavior, and trends. Our specialists collect, analyze, and transform customer data from all marketing platforms and social media channels into actionable insights.
Managing customer interaction is an integral part of your customer management strategy. We help develop and implement a CI-integrated CRM solution using best-in-class technologies to organize, automate, and synchronize all the key business processes like sales, marketing, customer service, and others. Through efficient automation technologies and integrated CI, we enable you to market your products/services better to all your customers.
Do you want to know how we work and stay committed to our service quality and work timelines? Our years of experience have led us to create a work process model that delivers the desired output, every time. Key steps in our process include -
We understand the client's needs, expectations, the scope of work, current systems, and budget limitations
We develop a data-driven mindset in your teams by devising a comprehensive strategy and roadmap for customer intelligence
We devise a complete framework of the CI program through customer 360-degree solutions, social media analytics, and other AI technologies
We execute the program and lead the transformation at your organization. Make customer intelligence a part of your everyday work
We will help you upgrade your processes, train your teams in understanding data insights, and extend other support services
Our reputation for being one of the most trusted partners for customer intelligence services and customer experience management solutions is based on the distinctive advantages that we offer to our clients. Here are the key benefits you avail when you onboard us as your outsourcing partner -
Managing loads of data comes with the responsibility of keeping it safe and we take all possible measures to ensure the same. Using secured servers and installing stringent safety control systems at all levels is of utmost importance for us to keep your data safe at all times.
Our exceptional services come at pocket-friendly rates with scope for customization, implying, you only pay for the services you avail of.
Our offices are equipped with the most advanced hardware and software systems to ensure a conducive working environment for our team, motivating them to deliver to their maximum potential.
We bring in a vast experience of 19 years in customer intelligence and other aspects of customer experience management, allowing us to extend best-in-class services and valuable solutions for all your needs.
Our dedicated team is not just committed to offering high-value services but also guides your team in the successful adoption of the customer intelligence solutions ensuring a seamless transition and execution of future operations.
We have over two dozen globally located centers allowing us to be available for our clients 24/7 through our customer support systems.
A leading packers and movers company wanted help with lead generation and chat support services. We provided high-quality and cost-effective services.
A leading financial services firm was looking for high-quality financial lead generation services. We delivered cost-effective and timely services to our client.
I have had a good experience with them over the past few months for the services they have rendered to us. I therefore strongly recommend their services.Sales Head, Cosmetic Company, Tokyo More Testimonials »
Unlock our cutting-edge customer intelligence and analytics services to significantly improve customer experiences and enhance ROI in the long run. Our team will use the best AI capabilities and technologies to identify end-user behaviors and trends by deeply analyzing customer data sourced from all your platforms. By driving relatable and relevant insights from customer data, we help you rely on data-driven strategies and live by them so that you can optimize your marketing campaigns and maximize your returns. If this is something your company is looking for, our experts will guide you through the initiation process.
So, don't delay your business growth, get in touch with us today.