Does your organization suffer from a lack of sales? Are your customers dissatisfied? If your answer is yes to the above questions, then outsourcing live chat support services can help your organization. For online selling companies, live chat support is very important as it can improve your customers' satisfaction and increase your sales. More than 50% of your website visitors can be converted into prospective customers by accurate online support services.
Live chat support services can enable you to sell your products/ services in a more effective way. Flatworld, a pioneer in providing outsourcing solutions has over 11 years of experience in providing high-end call center and customer support services to global customers. Our online chat support services can help your organization see an improvement in customer satisfaction. Outsourcing chat support services to Flatworld can increase your sales significantly.
Planning to set up a call center, but not sure what it takes?
Why Outsource Live Chat Support Services?
1. Concentrate on core competencies - Outsourcing online chat support services can enable your organization to concentrate more on your company's core competencies. You can pay more attention to sales and marketing, while your customers' queries are answered by professionals on a 24x7x365 days basis.
2. Get more information about your customers: Your organization can get more information about potential customers and what they are interested in. This critical information can help you to better understand what your customers are looking for.
3. Answer queries immediately: Chat support has more advantages when compared to email support as your customers' queries are immediately answered and there is no need for follow-ups.
What are the benefits of using live chat support services?
Live chat support services can help your organization to:
Turn visitors into customers
Assist your customers
Provide technical support to customers
Increase your ROI
Generate leads at a cost-effective price
Cross-sell & up-sell
Get access to customers' email addresses and use it for effective email marketing and lead generation.
Deflect your toll free calls to the chat support team and thereby save on phone bills
Outsourcing chat support can help you save on time, effort and resources, while seeing an increase in your revenue.
Outsourcing Live Chat Support Services to Flatworld
At Flatworld, we can provide you with a wide variety of live chat support services such as, force chat, pro active chat and visitor initiated chat. Our chat support professionals are trained to provide expert chat support services for customer services, technical support, lead generation, information on products/services, assistance in ordering, queries related to billing, order fulfillment, order verification and other order processing queries amongst others.
We can provide your customers with expert and accurate live chat support services on a 24x7x 365 days basis. Your customers will be able to get immediate answers to their queries with our live chat support services. Our trained professionals can provide your customers with immediate information about your products/services. Our team has been trained to cross-sell and up-sell to customers. We can also provide you with detailed statistics/ reports and chat satisfaction surveys.
Outsource chat support services to Flatworld and benefit from an increase in revenue as more visitors to your website will be converted into prospects. Experience a shorter sales cycle as your customers' queries would be immediately addressed by our instantaneous chat support services. Our expert live chat support services can instill trust in your customers and this can lead to increased customer loyalty.
Chat Support Software Used at Flatworld
We have trained our chat support team on all the latest chat software. In case, you would like us to use a different chat software, we can train our team to use the software of your choice. We can also suggest the best chat software to be used based on the volume and type of your business requirements.
Features of Flatworld's Live Chat Support Services
Our chat systems are secure and are SSL based chat systems. Customers can leave in a message when offline. We have a canned response manager and our chat support executives can chat in multiple languages by using the multiple languages feature. Pages, links images and proactive messages can be sent seamlessly. Our chat systems can also support simultaneous chats with ease, and if required, we also offer high-quality video chat services for faster, better results. At Flatworld, we have a real-time site activity monitor that can monitor a large number of visitors. We can also track browsing history, visitor history, the time spent on a particular page and visitor browser type.
Advantages of Outsourcing Online Chat Support Services to Flatworld
Flatworld introduces the first ever business process outsourcing App, which helps you can gain the advantage of REAL TIME and SECURE access to your chat data and reports on your IOS and Android mobile devices. you can experience complete transparency in project management, and take full control of your business by outsourcing chat support services to us. Other reasons why our clients prefer to outsource chart support services to us:
Cost-effective and professional chat support services
Experienced, trained and qualified chat support professionals
Live chat support services on a 24x7x365
Increase in revenue, customer satisfaction and customer loyalty