Outsource Chat Support Services

Chat Support Services

We provide professional, reliable, and affordable chat services to deal effectively with all types of customers. Our prices start at just $8/hour

Are you facing difficulties to market your services or products? Are you looking for expert chat support solutions to deliver timely customer service to your prospects? Online chat support solutions give you the convenience of promoting your services/products in the market you intend to, with least expense.

Flatworld Solutions is a leading live chat support company and has been providing customized chat services for more than 18 years now. We offer cost-effective online chat services to assist you with expanding your market reach, increasing your visitors' volume, and minimizing the visitor dropouts from your website.

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

Live Chat Support Services We Offer

Our services include -

Live Operators and Online Chat

1. Live Operators and Online Chat
Our chat support executives leverage our well-crafted chat manuals to communicate with the visitors.

Visitor Started Chat

2. Visitor Started Chat
When a visitor initiates a chat, our agents respond quickly so that you do not lose any prospect. With our live chat support services, all queries will be swiftly resolved.

Customer Inquiries & Grievance Resolution Chat

3. Customer Inquiries & Grievance Resolution Chat
As part of our live chat support services, we have dedicated agents to resolve customer issues or provide expert consultation on customer's individual inquiries.

Lead Generation and Follow-up Chat

4. Lead Generation and Follow-up Chat
We can customize our customer support chat services to handle the chats for lead generation and follow-up. This will boost your sales & marketing campaigns.

Inbound Customer Support

5. Inbound Customer Support
If a new prospect or some vetted leads initiate the conversation, we have the required resources to deliver customer support chat service through multiple inbound channels.

Technical Support

6. Technical Support
We have a skilled team of live chat outsourcing executives who can handle each type of technical query and can resolve them.

Telemarketing

7. Telemarketing
We have an expert team of live chat outsourcing telemarketers who can initiate the conversation through multiple channels, including cold calling to boost your internal team's sales initiative.

Products/Services Info Chat

8. Products/Services Info Chat
When a customer wants a quick information on your products or services and not looking for long conversations, our chat services for business operators can step in to help.

Order Management/Verification/Fulfilment

9. Order Management / Verification / Fulfilment
When you require a tailor-made chat service for order management for your eCommerce business or online portal, we can deliver that.

Order Processing Queries

10. Order Processing Queries
When your customers want quick information on the order pickup and its delivery, our chat support executives can do that.

Billing Support

11. Billing Support
We can customize our chat services to suit your internal/external billing issues and provide quick resolution to your customers.

Helpdesk Support

12. Helpdesk Support
If your customer is browsing your website and looking for instant resolution on his/her query, our agents can assist the customer with their quick responses.

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

We deliver a wide range of live chat support to several industries and verticals. This includes -

AerospaceAerospace
AgricultureAgriculture
AutomotiveAutomotive
ChemicalChemical
Custom BrokerageCustom Brokerage
Defense/ArmDefence/Arm
EducationEducation
EnergyEnergy
EntertainmentEntertainment
FinanceFinance
Fishing/TimberFishing/Timber
FoodFood
HealthcareHealthcare
HospitalityHospitality
Information TechnologyInformation Technology
LogisticsLogistics
ManufacturingManufacturing
MassMass
MultimediaMultimedia
Public Sector / GovernmentPublic Sector / Government
PharmaceuticalPharmaceutical
Retail & EcommerceRetail & Ecommerce
TelecommunicationsTelecommunications
TransportTransport, etc.

Other Services You Can Benefit From

Why Outsource Chat Support Services to FWS?

We are a leading chat support company. A few of the many advantages of outsourcing chat support to us include -

  • Flexible Pricing Options

    We provide flexible pricing packages, which are based on the exact requirements.

  • 100% Information Security

    Flatworld Solutions is an ISO/IEC 27001:2013 certified live chat support company, demonstrating our commitment to data security.

  • State-of-the-art Infrastructure

    Our call center representatives have access to state-of-the-art infrastructure, communication tools to provide their services within the stipulated time.

  • High Quality

    We have adopted Six-sigma approach to provide our chat services.

  • Operational Transparency

    The chats and calls can be examined on more than 128 parameters and are stored in our built-in CRM that facilitates its availability during future analysis.

Client Success Stories

FWS Provided Outbound Calling Services to an Event Management Company

FWS Provided Outbound Calling Services to an Event Management Company

A US-based event management company from the US required professional outbound calling services. We trained 15 agents to provide highly efficient and professional services.

Read more
FWS Provided Cold Calling Services to a Research Organization

FWS Provided Cold Calling Services to a Research Organization

A contract research organization specializing in capturing the interest of prospects and turning them into warm leads required cold calling services. We provided world-class services at cost-effective rates.

Read more

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

Outsource Chat Services to Flatworld Solution

Flatworld Solutions is a leading chat support company that provide high-quality chat services to its global clientele.

Get in touch with us today to attain process efficiencies with our reliable and cost-effective chat services.

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INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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