Chat Support Services

Are you facing difficulties to market your services or products? Are you looking for expert chat support solutions to deliver timely customer service to your prospects? Online chat support solutions give you the convenience of promoting your services/products in the market you intend to, with least expense.

Flatworld Solutions is a leading live chat support company and has been providing customized chat support services for more than 15 years now. We offer cost-effective online chat support services to assist you with expanding your market reach, increasing your visitors' volume, and minimizing the visitor dropouts from your website.

• Planning to outsource call center services, but not sure what it costs?

Chat Support Services We Offer

We provide cost-effective online live chat support services that can raise your customer satisfaction levels and boost your brand value. We offer a wide range of chat support services to global clients, including -

1. Live Operators and Online Chat
Our chat support executives leverage our well-crafted chat manuals to communicate with the visitors. They are always available to help with the customer queries and provide quick resolution.

2. Visitor Started Chat
When a visitor initiates a chat, our agents respond quickly so that you do not lose any prospect. In case the visitor needs any further information, our agents will transfer the chat to an expert

3. Customer Inquiries & Grievance Resolution Chat
We have formed a separate team of experts to handle the customers' complaints and have dedicated agents to resolve customer issues or provide expert consultation on customer's individual inquiries.

4. Lead Generation and Follow-up Chat
We can customize our chat support services to handle the chats for lead generation and follow-up. This will boost your sales & marketing campaigns.

5. Inbound Customer Support
If a new prospect or some vetted leads initiate the conversation, we have the equired resources to deliver customer support through multiple inbound channels.

6. Technical Support
We have a skilled team of chat support executives who can handle each type of technical query and can resolve or provide the necessary information to troubleshoot the customer's issues.

7. Telemarketing
We have an expert team of telemarketers who can initiate the conversation through multiple channels, including cold calling to boost your internal team's sales initiative.

8. Products/Services Info Chat
When a customer wants a quick information on your products or services and not looking for long conversations, our chat support operators can do that. They are trained to find out the customers' exact query and provide the precise services/product information.

9. Order Management / Verification / Fulfilment
When you require a tailor-made chat support services for order management for your eCommerce business or online portal, we can deliver that.

10. Order Processing Queries
When your customers want quick information on the order pickup and its delivery, our chat support executives can do that.

11. Billing Support
We can customize our chat support services to suit your internal/external billing issues and provide quick resolution to your customers.

12. Helpdesk Support
If your customer is browsing your website and looking for instant resolution on his/her query, our agents can assist the customer with their quick responses. They can also track the queries for future resolution purposes.

Call Center Software we use

Our Call Center Portfolio

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Features of Flatworld's Live Chat Support Services

Our chat systems are secure and are SSL based chat systems. Customers can leave in a message when offline. We have a canned response manager and our chat support executives can chat in multiple languages by using the multiple languages feature. Pages, links images and proactive messages can be sent seamlessly.

Our chat systems can also support simultaneous chats with ease, and if required, we also offer high-quality video chat services for faster, better results. At Flatworld, we have a real-time site activity monitor that can monitor a large number of visitors. We can also track browsing history, visitor history, the time spent on a page and visitor browser type.

Chat Support Software Used at Flatworld

Our chat support team is well-trained to use all the latest chat software and can use any software you prefer. In case, you would like us to use a different chat software, we can train our team to use the software of your choice.

Alternatively, we can also suggest the best chat software to be used based on the volume and type of your business requirements.

Industries We Cater To

We deliver a wide range of live chat support to several industries and verticals. This includes -

Aerospace

Agriculture

Automotive

Chemical

Custom Brokerage

Defence/Arm

Education

Energy

Entertainment

Finance

Fishing/Timber

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Mass

Multimedia

Public Sector / Government

Pharmaceutical

Retail & Ecommerce

Telecommunications

Transport, etc.

Benefits of Choosing Flatworld Solutions for Chat Support Services

At Flatworld Solutions, we have 15 years of expertise in delivering unmatched chat support services for several global organizations. When you outsource chat support services to us, you can focus on your core competency and business functions. A few of the many advantages of availing our chat support services include -

• Flexible Pricing Options

  We provide flexible pricing packages, which are based on a few factors, including the number of operators, shift coverage, the volume of the chats/calls, location, etc. This will help you to significantly reduce the cost and grow the number of prospects.

• 100% Information Security

  Flatworld Solutions is an ISO/IEC 27001: 2013 certified live chat support company. This confirms our commitment to safeguarding your business info from any unwarranted interruptions. Our workstations, delivery centers, and systems are rock-solid and can secure your data during any security mishap.

• State-of-the-art Infrastructure

  Our call center representatives have access to state-of-the-art infrastructure, communication tools to provide their services within the stipulated time. Our offices and delivery centers are equipped with continuous network supplies, Telco-grade data center, FM200 fire prevention, and protection system, multiple levels of redundancy for local connectivity, etc.

• High Quality

  We have adopted Six-sigma approach to catering our chat support services. This helps in increasing the productivity level and reducing waste. When you outsource live chat support services to us, you will witness a steady increase in the visitor's volume, which will reduce your cost per prospects.

• Operational Transparency

  Our online chat support solutions approach is built to foster the easy accessibility of our resources. We record all the communications for any future analysis. The chats and calls can be examined on more than 128 parameters and are stored in our built-in CRM that facilitates its availability during the future research purposes.

• Multiple Delivery Centers

  We leverage our global reach to render our world-class chat support services by utilizing the local resources. For that to happen, we have established five different global delivery centers and have four offices spread across different time-zones.

• Built-in CRM

  We have an inbuilt CRM in our facility that assists us in managing the client's contact information and facilitates personalized follow-up with the customers. Our agents also leverage the CRM to track the progress.

• Multilingual Language Support

  Our chat support operators have multi-lingual proficiency. They are expert in communicating with the customers in their native language. This ensures that no communication is futile, and you get the maximum return.

• 24/7 Availability

  Our team of chat support agents is accessible 24/7/7 days a week. They are always available for any query/issues. Moreover, they use the well-scripted sales manuals that can help cross-sell and up-sell your services/products.

• Experienced Team

  Our company has more than 200 chat support executives and our total management experience exceeds 100+ man-years. So, when you choose us as your online chat support services partner, you can leverage our knowledge, expertise, and support.

• Comprehensive Weekly/Monthly Report

  We send weekly/monthly reports to all our clients to help them with monitoring the progress of the services rendered. It can also assist in analyzing and identifying the gaps in the sales process, which can be later eliminated.

• Option to Scale-up

  At FWS, we have the required resources, both in terms of numbers and infrastructure. If you want to spike the deliverables, we can do that. This way you only have to pay for the services you render and need not spend any extra on building infrastructure or hire resources.

• Concentrate on Core Competencies

  Outsourcing online chat support services can enable your organization to concentrate more on your company's core competencies. You can pay more attention to sales and marketing, while your customers' queries are answered by professionals on a 24x7x365 days basis.

• Get More Information About Your Customers

  Your organization can get more information about potential customers and what they are interested in. This critical information can help you to better understand what your customers are looking for.

• Answer Queries Immediately

  Chat support has more advantages when compared to email support as your customers' queries are immediately answered and there is no need for follow-ups.

• Other Benefits of Using FWS' Live Chat Support Services

  Our Live chat support services can help your organization to -

  • Turn visitors into customers
  • Assist your customers
  • Increase registrations
  • Provide technical support to customers
  • Increase your ROI
  • Generate leads at a cost-effective price
  • Cross-sell & up-sell
  • Reduce cancellations
  • Get access to customers' email addresses and use it for effective email marketing and lead generation.
  • Deflect your toll-free calls to the chat support team and thereby save on phone bills

Outsourcing Live Chat Support Services to Flatworld

At Flatworld, we can provide you with a wide variety of live chat support services such as, force chat, pro active chat and visitor-initiated chat. Our chat support professionals are trained to provide expert chat support services for customer services, technical support, lead generation, information on products/services, assistance in ordering, queries related to billing, order fulfillment, order verification and other order processing queries amongst others.

We can provide your customers with expert and accurate live chat support services on a 24x7x 365 days basis. Your customers will be able to get immediate answers to their queries with our live chat support services. Our trained professionals can provide your customers with immediate information about your products/services. Our team has been trained to cross-sell and up-sell to customers. We can also provide you with detailed statistics/ reports and chat satisfaction surveys.

Outsource chat support services to Flatworld and benefit from an increase in revenue as more visitors to your website will be converted into prospects. Experience a shorter sales cycle as your customers' queries would be immediately addressed by our instantaneous chat support services. Our expert live chat support services can instill trust in your customers and this can lead to increased customer loyalty.

Outsource Chat Support Services to Flatworld Solution

Flatworld Solutions is one of the prominent live chat support companies that provide high-quality chat support services, cold calling, telemarketing, outbound call center services, and a series of other call center services, to its global clientele. Our team of chat support operators, contact center agents and telemarketers can engage with customers to improve the delivery of customer service, increase the volume of new visitors, and build a long-lasting bond with the customers.

At FWS, we not only help with online chat support services but also in growing the number of prospects while maintaining the highest standard of data security. Get in touch with us today to attain process efficiencies with our reliable and cost-effective chat support services.