Technology has given rise to a plethora of communication platforms using which people across the globe can keep in touch. Social apps such as Facebook and Skype today are ubiquitous video and social tools being used on a daily basis by millions of people. This technological phenomenon is now also changing the way people conduct business, primarily in the field of video chat support.
Businesses around the globe are already facing customer pressure to provide video chat services, with around 36% of the customers ready to chat on video with a customer care executive. One of the driving factors behind this rise in demand is customers demanding their support channels to blend in with the devices they are using the most, i.e. their mobile phones.
Planning to set up a call center, but not sure what it takes?
Our Video Chat Customer Support Offerings
By 2018, 100 of the world's 500 largest companies would be ready to offer live video chat services in some form or the other. At Flatworld, we believe in offering tomorrow's technology today, and in that vein, bring our video chat service offerings to our global clients for enhanced customer satisfaction.
One of the chief reasons to outsource video chat services to FWS is that we understand your requirements and provide customized services based on your needs. Our offerings for video chat customer support include:
Technical Video Chat Services
If your business wants to offer cutting-edge customer services, then our video chat services are ideal for you. This is especially true for clients whose business includes difficult to understand technical concepts and processes, including those in the telecom and graphics industry.
With our help, you can have access to a quality team of video chat agents who have expert knowledge about the technology involved, allowing your customers to feel at ease when they face an experienced technician first, and a customer service executive second.
On-field Video Chat Support Services
One of the biggest pain points for most companies is maintaining a team of expert, technically proficient on-field experts who can quickly solve an on-site problem. Doing so not only requires hundreds of expensive training sessions but also large overheads.
With our on-field video chat services, your service representatives can easily get in touch with experts located thousands of miles away with the help of their smartphones and receive minute directions so as to troubleshoot equipment in remote locations easily. This in turn, results in hugely reduced services downtimes for you as well as reduced operational costs.
Customer Video Chat Services
High-quality customer service is always one of the chief motivations behind any successful company, with thousands of man-hours and resources being designated in a fashion that keeps customers satisfied.
When you outsource video chat customer services to us, we ensure that your customers are always faced with a friendly and knowledgeable face who can swiftly deal with their exact requirements while imparting an adequate solution. We allow unlimited flexibility in scaling up or scaling down your services based on time-of-day or seasons, while always maintaining high customer satisfaction ratios.
Industries / Verticals That Can Benefit from Video Chat Support
Technical Services Industry
Food and Beverage Industry
Web Design Industry
Online Printing and Publishing
News and Broadcasting
Why Choose Flatworld Solutions for Video Chat Services?
At Flatworld, we believe that instant video chat support services can be a game changer if implemented properly. Not only does it allow for a more immersive and satisfying experience, but your customers also receive a quick resolution for their queries. Some of the advantages of outsourcing video chat support services to us include:
Unique screen-share technology ensures our agents can always see what your customers are referring to, and is ideal for troubleshooting computer and network related problems
Excellent video quality and compression to ensure that your customers are able to clearly view and interact with our agents, even when their internet coverage is spotty
Live call recording features which can not only help in training new agents, but also provide your managers with live feedback
Extensive support for all major platforms including Mac, Windows, as well as Linux
Better lead generation by answering queries for potential customers who can easily video chat on their way to work without having to go through your website for details
Weekly reports which allow you to view every video call made for better in-house analytics
24/7 live video chat services which ensure no downtime
High-quality infrastructure and access to the latest video chat tools ensures that we are always ready to scale up or scale down as per your requirements without having to procure adequate resources
Flexibility to upsell and cross-sell your services in an organic, unforced manner with the help of our live video chat agents for better sales figures
Outsource Video Chat Customer Support Services to Flatworld Solutions
At FWS, we have an experience of over 11 years in delivering exceptional call center services to clients across the globe. Our video chat service offerings are built to exceed the expectations of your customers, while allowing for improved flexibility and agility with on-demand scheduling for express customer requirements.
We ensure that all our live video chat agents are trained in the field you require our services in, thereby leading to improved NPAS (Net Promoter Score) and CSAT (Customer Satisfaction) numbers. Get in touch with us right away and benefit from increased customer loyalty and better customer support channels.