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Technology has given rise to a plethora of communication platforms using which people across the globe can keep in touch. Social apps such as Facebook and Skype today are ubiquitous video and social tools being used on a daily basis by millions of people. This technological phenomenon is now also changing the way people conduct business, primarily in the field of video chat support.
Businesses around the globe are already facing customer pressure to provide video chat services, with around 36% of the customers ready to chat on video with a customer care executive. One of the driving factors behind this rise in demand is customers demanding their support channels to blend in with the devices they are using the most, i.e. their mobile phones.
By 2018, 100 of the world's 500 largest companies would be ready to offer live video chat services in some form or the other. At Flatworld, we believe in offering tomorrow's technology today, and in that vein, bring our video chat service offerings to our global clients for enhanced customer satisfaction.
One of the chief reasons to outsource video chat services to FWS is that we understand your requirements and provide customized services based on your needs. Our offerings for video chat customer support include:
If your business wants to offer cutting-edge customer services, then our video chat services are ideal for you. This is especially true for clients whose business includes difficult to understand technical concepts and processes, including those in the telecom and graphics industry.
With our help, you can have access to a quality team of video chat agents who have expert knowledge about the technology involved, allowing your customers to feel at ease when they face an experienced technician first, and a customer service executive second.
One of the biggest pain points for most companies is maintaining a team of expert, technically proficient on-field experts who can quickly solve an on-site problem. Doing so not only requires hundreds of expensive training sessions but also large overheads.
With our on-field video chat services, your service representatives can easily get in touch with experts located thousands of miles away with the help of their smartphones and receive minute directions so as to troubleshoot equipment in remote locations easily. This in turn, results in hugely reduced services downtimes for you as well as reduced operational costs.
High-quality customer service is always one of the chief motivations behind any successful company, with thousands of man-hours and resources being designated in a fashion that keeps customers satisfied.
When you outsource video chat customer services to us, we ensure that your customers are always faced with a friendly and knowledgeable face who can swiftly deal with their exact requirements while imparting an adequate solution. We allow unlimited flexibility in scaling up or scaling down your services based on time-of-day or seasons, while always maintaining high customer satisfaction ratios.
At Flatworld, we believe that instant video chat support services can be a game changer if implemented properly. Not only does it allow for a more immersive and satisfying experience, but your customers also receive a quick resolution for their queries. Some of the advantages of outsourcing video chat support services to us include:
At FWS, we have an experience of over 11 years in delivering exceptional call center services to clients across the globe. Our video chat service offerings are built to exceed the expectations of your customers, while allowing for improved flexibility and agility with on-demand scheduling for express customer requirements.
We ensure that all our live video chat agents are trained in the field you require our services in, thereby leading to improved NPAS (Net Promoter Score) and CSAT (Customer Satisfaction) numbers. Get in touch with us right away and benefit from increased customer loyalty and better customer support channels.
Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.
Read Case Studies to find out how we helped our clients with Call Center Services.
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