With a number of social media platforms coming up, customer support through social media is undergoing a massive evolution. The online communication is slowly moving from private, anonymous, and one-to-one channel towards a more public one-to-many channel. Social media has been majorly responsible for changing the face of business customer service. With the ongoing social media revolution, businesses need to rethink ways to interact with their customers.
Customers today prefer to use different channels to communicate with companies. Organizations need to understand customer expectations and market requirements to provide apt solutions. We, at Flatworld Solutions, can provide customer support to your clients through social media channels and create a favorable and long-lasting impression.
Planning to set up a call center, but not sure what it takes?
Services We Offer
We, at Flatworld Solutions, believe in staying updated with the latest market trends and providing the client with the best experience. Customer expectations are at an all-time high and they need to be addressed very carefully. Most of the people are on one social media channel or the other. Companies are expected to provide customer support through these channels. They need to identify client preferences and requirements, and make maximum use of this opportunity.
We specialize at professionally handling social media channels and providing customized support to their customers. As a part of our services, we can perform the following tasks for our clients -
Schedule and publish relevant posts on all social media portals
Monitor and respond to user comments and queries
Collaborate and sort out issues with customer service representatives
Listen to the feedback and look for possible solutions
Track important social media metrics and trends
Provide weekly/monthly reports of interactions on social media
Write new and trendy content for posting on all social media handles
Find and create images and videos for social media sharing
Write content to convey message in 140 characters (twitter feeds)
Collect information from different departments about services
Social Media Strategy Planning
Design and plan social media strategies with company initiatives
Collect and utilize data to inform and revise the engagement strategies
Collaborate with the content strategist to create new content
Check with the legal department for compliance of posts
Grow targeted networks on all different social media channels
Social Media Research
Research on the latest trending topics and posts
Research complex and escalated situations and their solutions
Research on new tools and technologies and ways to make services better
Respond to customer queries and build good relations
Develop, nurture, and maintain relationships with clients
Understand different cultures and serve customers accordingly
Build company brand image through friendly interactions
Social Media Channels We Provide Support For
We handle customer support for our clients on all social media channels. Apart from the regular social media channels, we can also provide support on some of your internal tools and personalized social media platforms. Some of the social media channels we offer help in include but are not limited to -
Importance of Social Media Customer Support
More and more number of companies have started using social media for their customer support purposes. It is proven that companies harnessing social media are doing much better as compared to those who are not. Here is why social media customer support is important -
Customer Feedback - Companies need to be where their customers are! Today companies use social media to listen to their customers and take key feedback and use that data to improve their products, marketing, and support.
Immediate Response - In social media customer service, the communication is almost immediate, and nearly 40% of the customers who post on social media expect a reply within an hour. This can be taxing at times, but if efficiently utilized, can considerably improve customer loyalty.
Build Brand Reputation - Social media provides a personal experience and human touch which is different from the auto-generated emails and messages. More number of interactions on social media will lead to more customers knowing about your brand and build a good reputation.
Increased Revenue - It is understood that companies providing social media customer support will do much better than companies who do not. It is seen that companies which have social media customer support grow at a much higher rate as compared to others.
Our Team of Social Media Customer Service Specialists
We have the required expertise and skills to provide the best social media customer support services. We are committed to personal growth, learning, and are in a continuous process of improvement and team building. Our team is proficient in a holistic client-centric design process and has the ability to collaborate with your internal teams. We excel at managing programs and projects to achieve the company milestones and goals.
All our team members are trained to work on social media monitoring tools such as Spredfast, Hootsuite, Sprinklr, etc. We have the required ability to identify, investigate, and analyze data to make certain recommendations, and implement solutions. Our team of social media specialists has strong networking and relationship building skills.
Why Choose Us for Social Media Customer Services?
Flatworld Solutions, a leading company providing social media customer support services to its clients globally for over a decade now is headquartered in India. Some of the reasons for you to choose us to handle social media for customer support include -
Young and Dynamic Team
Young and dynamic team at Flatworld undergoes rigorous training and can handle any kind of social media customer support across various channels. They are backed by experienced marketing and customer support veterans.
We provide social media support at affordable rates. Our pricing can also be customized depending on the number of social media channels you want us to handle.
Enhance Brand Reputation
Our services ensure that your company's brand reputation is maintained and a positive sentiment is generated. We understand the value of handling irate customers with politeness and do so to keep our customers always happy.
We have the required knowledge, expertise, and cultural skills to handle and resolve customer grievances in different languages depending on the region the hail from
We understand the value of your information and know that critical client data can't be displayed for consumption on a public platform. We ensure that critical customer data is handled in a confidential and dignified manner
Our team ensures that customers do not have to wait for long to get a response from us. We provide 24x7 customer support across channels and ensure that customers' queries are solved at the earliest.
Outsource Social Media Customer Support Services to Us
Providing a good customer support is more important now than ever before. We at Flatworld Solutions understand this, and use this opportunity to create long-lasting relations for our customers by providing their clients the best possible resolution within a fast turnaround. Flatworld Solutions has been providing top-quality social media customer services and a host of other call center services to clients around the globe.
We deliver a responsive customer support service at cost-effective rates and help companies to actively structure the conversation by involving clients before and after purchases.
If you are looking for a reliable, efficient, dynamic, and cost-effective social customer service provider, then you have come to the right place. Get in touch with us today!