Social Media Customer Services

Social Media Customer Services

With a number of social media platforms coming up, customer support through social media is undergoing a massive evolution. The online communication is slowly moving from private, anonymous, and one-to-one channel towards a more public one-to-many channel. Social media has been majorly responsible for changing the face of business customer service. With the ongoing social media revolution, businesses need to rethink ways to interact with their customers.

Customers today prefer to use different channels to communicate with companies. Organizations need to understand customer expectations and market requirements to provide apt solutions. We, at Flatworld Solutions, can provide customer support to your clients through social media channels and create a favorable and long-lasting impression.

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Services We Offer

We, at Flatworld Solutions, believe in staying updated with the latest market trends and providing the client with the best experience. Customer expectations are at an all-time high and they need to be addressed very carefully. Most of the people are on one social media channel or the other. Companies are expected to provide customer support through these channels. They need to identify client preferences and requirements, and make maximum use of this opportunity.

We specialize at professionally handling social media channels and providing customized support to their customers. As a part of our services, we can perform the following tasks for our clients -

  • Community Management

    • Schedule and publish relevant posts on all social media portals
    • Monitor and respond to user comments and queries
    • Collaborate and sort out issues with customer service representatives
    • Listen to the feedback and look for possible solutions
    • Track important social media metrics and trends
    • Provide weekly/monthly reports of interactions on social media
  • Content Creation

    • Write new and trendy content for posting on all social media handles
    • Find and create images and videos for social media sharing
    • Write content to convey message in 140 characters (twitter feeds)
    • Collect information from different departments about services
  • Social Media Strategy Planning

    • Design and plan social media strategies with company initiatives
    • Collect and utilize data to inform and revise the engagement strategies
    • Collaborate with the content strategist to create new content
    • Check with the legal department for compliance of posts
    • Grow targeted networks on all different social media channels
  • Social Media Research

    • Research on the latest trending topics and posts
    • Research complex and escalated situations and their solutions
    • Research on new tools and technologies and ways to make services better
  • Relationship Building

    • Respond to customer queries and build good relations
    • Develop, nurture, and maintain relationships with clients
    • Understand different cultures and serve customers accordingly
    • Build company brand image through friendly interactions

Social Media Channels We Provide Support For

We handle customer support for our clients on all social media channels. Apart from the regular social media channels, we can also provide support on some of your internal tools and personalized social media platforms. Some of the social media channels we offer help in include but are not limited to -

  • Facebook
  • Twitter
  • Instagram
  • Tumblr
  • WhatsApp
  • Reddit
  • Pinterest
  • LinkedIn
  • Google+
  • Foursquare

Importance of Social Media Customer Support

More and more number of companies have started using social media for their customer support purposes. It is proven that companies harnessing social media are doing much better as compared to those who are not. Here is why social media customer support is important -

  • Customer Feedback - Companies need to be where their customers are! Today companies use social media to listen to their customers and take key feedback and use that data to improve their products, marketing, and support.
  • Immediate Response - In social media customer service, the communication is almost immediate, and nearly 40% of the customers who post on social media expect a reply within an hour. This can be taxing at times, but if efficiently utilized, can considerably improve customer loyalty.
  • Build Brand Reputation - Social media provides a personal experience and human touch which is different from the auto-generated emails and messages. More number of interactions on social media will lead to more customers knowing about your brand and build a good reputation.
  • Increased Revenue - It is understood that companies providing social media customer support will do much better than companies who do not. It is seen that companies which have social media customer support grow at a much higher rate as compared to others.

Our Call Center Portfolio

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Our Call Center Portfolio

Our Team of Social Media Customer Service Specialists

We have the required expertise and skills to provide the best social media customer support services. We are committed to personal growth, learning, and are in a continuous process of improvement and team building. Our team is proficient in a holistic client-centric design process and has the ability to collaborate with your internal teams. We excel at managing programs and projects to achieve the company milestones and goals.

All our team members are trained to work on social media monitoring tools such as Spredfast, Hootsuite, Sprinklr, etc. We have the required ability to identify, investigate, and analyze data to make certain recommendations, and implement solutions. Our team of social media specialists has strong networking and relationship building skills.

Why Choose Us for Social Media Customer Services?

Flatworld Solutions, a leading company providing social media customer support services to its clients globally for over a decade now is headquartered in India. Some of the reasons for you to choose us to handle social media for customer support include -

  1. Young and Dynamic Team

    Young and dynamic team at Flatworld undergoes rigorous training and can handle any kind of social media customer support across various channels. They are backed by experienced marketing and customer support veterans.

  2. Reasonable Pricing

    We provide social media support at affordable rates. Our pricing can also be customized depending on the number of social media channels you want us to handle.

  3. Enhance Brand Reputation

    Our services ensure that your company's brand reputation is maintained and a positive sentiment is generated. We understand the value of handling irate customers with politeness and do so to keep our customers always happy.

  4. Multilingual Support

    We have the required knowledge, expertise, and cultural skills to handle and resolve customer grievances in different languages depending on the region the hail from

  5. Best-in-class Infrastructure

    We have access to the best social media tools and technologies and state-of-the-art infrastructure to provide the best-quality social media client support services

  6. Enhanced Data Security

    We understand the value of your information and know that critical client data can't be displayed for consumption on a public platform. We ensure that critical customer data is handled in a confidential and dignified manner

  7. Quick Response

    Our team ensures that customers do not have to wait for long to get a response from us. We provide 24x7 customer support across channels and ensure that customers' queries are solved at the earliest.

Outsource Social Media Customer Support Services to Us

Providing a good customer support is more important now than ever before. We at Flatworld Solutions understand this, and use this opportunity to create long-lasting relations for our customers by providing their clients the best possible resolution within a fast turnaround. Flatworld Solutions has been providing top-quality social media customer services and a host of other call center services to clients around the globe.

We deliver a responsive customer support service at cost-effective rates and help companies to actively structure the conversation by involving clients before and after purchases.

If you are looking for a reliable, efficient, dynamic, and cost-effective social customer service provider, then you have come to the right place. Get in touch with us today!


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