Multi-channel Contact Center

Multi-channel Contact Center

With the technology boom, the number of channels used by customers to communicate with the organizations has also drastically increased. It is estimated that about 38% of the customers first visit the company's website in their effort to resolve the problem and will reach out to contact centers only when they cannot resolve it. With numerous digital channels available, many consumers consider contact center as the last option.

At Flatworld Solutions, we understand that if the contact center fails to handle customer queries stemming from different channels, then the customers might hang up on that company for good. Therefore, we provide high-quality multi-channel customer service support that help businesses increase their client retention, boost sales, and improve customer satisfaction. After all, understanding the customer's exact needs and meeting their demands is important for any company to cut through the competition.

  • Planning to set up a call center, but not sure what it takes?

Multi-channel Contact Center Solutions We Offer

Contact center is becoming an increasingly popular concept, as it enables businesses to serve their customers through the channels they prefer. With the number of communication channels constantly increasing, companies strive to provide their customers with best customer support. At Flatworld Solutions, we provide a comprehensive platform of multi-channel contact center services to global clients, which include -

  • Phone Support

    Inbound Call Center - We provide the best-quality inbound call center services to global customers. Serving a variety of global clients across various industry sectors, such as real estate, travel, banking, airlines, etc., we are equipped to provide efficient inbound call center support. By outsourcing to us you can benefit from strategic contact center services, which help you to serve your customers better and stay ahead of the competition.

    Outbound Call Center - We specialize in providing top-quality outbound call center services. Our services help businesses to increase their sales, test new markets, follow-up mails, and develop best customer relationships. Our team is trained to provide you with the most efficient and effective outbound call center services.

  • Live Chat Support

    Our online chat services can help your organization to serve your customers better and improve customer satisfaction. Our live chat support services help companies to increase their sales and give them enough time to concentrate on their core business tasks. With the ability to answer customer queries quickly, our live chat support helps in quickly processing numerous customer queries without putting them on hold

  • Email Support

    Flatworld Solutions provides prompt email support services to global clients, in which our email support agents will quickly address all the mails and provide appropriate replies to the customers. By outsourcing non-voice support to us, you can be assured that all your customer emails will be promptly addressed and their queries will be resolved in time. Our email support services help clients to enhance their customer satisfaction, retain customer loyalty and increase sales to a great extent.

  • Social Media Support

    With the number of social media channels in use today, social media support has gained tremendous popularity over the past few years. At Flatworld Solutions, we provide quick response to customers through different social media channels including Facebook and Twitter. This type of support has proved to be one of the fastest growing methods used by customers to reach out to companies for assistance with any issue.

  • Video Chat Support

    Video chat is rapidly growing and is now one of the most popular platforms preferred by customers today. Video calls are basically a technological upgrade from phone calls. At Flatworld Solutions, we have the required infrastructure and well-trained resources to provide the best video chat support services to clients around the globe. Video allows a real-time face-to-face communication of the customer with an agent who is available at every point of time to provide the required assistance.

  • Offline Support

    Apart from the regular online support services, we also specialize in providing quality offline contact center support services. We have well-trained and experienced offline support agents who can solve any kind of customer issues. In this type of support, customers can also walk up to a store or office and directly interact with the agents to get their issues sorted.

Tools We Leverage

The following table summarizes all the tools we leverage to provide world-class multi-channel contact center services to global clients -

Chat Tools
Video Chat Support
Social Media Customer Support
Phone Support
Live Chat Support
Email Support
Facebook Messenger
Right Sign
Right Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Skype
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Google Hangouts
Right Sign
Right Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
WhatsApp
Right Sign
Right Sign
Right Sign
Right Sign
Right Sign
Right Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Y! Messenger
Right Sign
Right Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Twitter
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Google Plus
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Instagram
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
LinkedIn
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
mailjet
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
SendGrid
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
IBM Notes
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Mail Manager
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Gekko
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Live Help Now
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
zopim
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
LiveChat
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Comm100
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Kayako
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Netop Live Guide
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign
Velaro
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Wrong Sign
Right Sign
Right Sign
Wrong Sign
Wrong Sign

7 Reasons to Choose Our Multi-channel Contact Center Services

Flatworld Solutions has been providing efficient customer support services for over 11 years now. Our experience of having worked with different clients has helped us grow, embrace newer technologies and better our services over time. Some of the reasons for you to choose us include -

  1. Industry-best Training Programs

    We ensure that all our contact center agents undergo efficient and relevant training programs, which make them ready to handle any kind of contact center requirements

  2. Cost-effective Solutions

    Our high-quality, multi-channel customer services are provided at highly competitive and cost-effective rates. Furthermore, they can also be customized as per your business requirements

  3. Best-in-class Infrastructure

    Having state-of-the-art infrastructure and harnessing cutting-edge tools and technologies, we provide efficient and prompt contact center services

  4. Data Security Policies

    We have strict confidentiality agreements in place and follow stringent workstation data security policies, which ensure that all your information remains safe with us

  5. Reliable Services

    With us you can be assured that all your calls, messages, and emails will be answered promptly within a quick response time

  6. Experienced Team

    We have a highly skilled and trained team of individuals who ensure that we resolve all the queries and escalated issues quickly and completely

  7. Increased Client Satisfaction

    As our services ensure that all the queries are resolved quickly, you can be assured of higher customer satisfaction and foster great relationships with your customers

Business Benefits of Multi-channel Customer Support Services

Although the most obvious benefits of multi-channel customer support services are that they enable businesses to serve their customers through the platform of their choice and establish strategic bonds with them, following are some of the major paybacks that are worth considering -

Entry Level Purchase

Make every level of purchase cycle interactive

Increase Customer Satisfaction and Loyalty

Increase customer satisfaction and loyalty

Enable CRM Integration & Increase Business Flexibility

Enable CRM integration and increase business flexibility

Maximize Customer Interaction & Increase Operational Efficiency

Maximize customer interaction and increase operational efficiency

Customers can get Instant Response for all Their Queries

Customers can get instant response for all their queries

Derive Valuable Insights from Customer Interaction History Available

Derive valuable insights from the customer interaction history available

Large Number of Queries can easily be processed

Large number of queries can be easily processed

Quick Processing of Customer Queries Resulting in Reduced Contact Center Costs

Quick processing of customer queries resulting in reduced contact center costs

Multi-channel Contact Center Support in Philippines

Flatworld offers multi-channel contact center services from Philippines, which let customers communicate through a medium of their choice. Our team at Philippines has young and talented agents who provide top-quality customer support services, including email support, live chat support, video chat support, support through social media, etc.

Read more
Outsource Call Center Services in Philippines

Outsource Efficient Multi-channel Customer Services to Flatworld Solutions

Flatworld Solutions has been providing top-quality multi-channel contact center services and a plethora of other call center services to numerous clients across the globe. We provide cost-effective services without compromising on the quality. All our calls and interactions are recorded for future use to track compliance issues, improve the service quality and for training purposes.

Our contact center specialists are updated with all the latest trends and technologies that are predominantly used in the contact centers to ensure better quality of our services. Hiring a third-party service provider to manage multi-channel contact center services will help you to efficiently track and manage the issues and consequently increase customer satisfaction. Therefore, if you are looking for a reliable yet cost-effective multi-channel customer service provider, then feel free to reach us now.

Pricing

Pricing

Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

Free Quote

Get a Free Quote

Tell us your requirements and get a free quote.

Live Chat Window Close