Cold calling is the primary level of the sales process which refers to the first contact started to the prospect via the telephone call. It happens sans an appointment, at the facility of the prospect, and usually, have a high transferable ability. It is a crucial step in the sales process, which needs considerable time and capable executives.
Flatworld Solutions is one of the leading providers of B2C cold calling services. Our B2C cold calling process stresses on cold calling to decision makers, big buyers, and referral accounts. Our call center executives have the necessary experience to carry out introductory sales pitch, create niche scripts, generate leads, work on the customer's time, conduct email campaigns, etc. This will allow you to achieve your lead qualification goals and help you understand your customers' personas, examine their demands, and create a strategy to target them in a better way.
B2C Cold Calling Services We Offer
When you outsource B2C cold calling services to us, you will have access to the best call center representatives who can carry out the cold calling services to provide you with high-quality prospects. We use our 15 years of outbound call center service experience to create a comprehensive sales-script that will allow our executives to introduce your prospect about your product/services, question them, garner feedback, and set up further contact. With our B2C Cold calling services, you can take advantage of any or all the following -
Our cold calling solutions can boost your leads generation & marketing campaigns. Our 24/7 tracking, reporting, and support service will allow you to target your audience in a more constructive way. It will further help your core sales team to create a healthy database of high-quality sales-qualified leads.
We create our sales script & FAQs according to the customer's personas, which includes their location, designations, demographics, etc. Using this our B2C cold calling experts can precisely target your customer and address their requirements/queries. This will improve your lead qualification campaigns, which in turn will
allow you to narrow down the potential buyer based on the responses.
Our agents work as an extension of your sales team to boost your sales and marketing campaign. We design our cold calling solutions in such a manner that will ease customer engagement through several touch points and uncover the business potential. Our B2C cold calling scripts & cold calling approach will allow you to
nurture prospective leads at each phase of the marketing funnel.
B2C Lead Appointment Setting
Our agents are experts in engaging with the target prospect in the unscripted and scripted way. They can create the right first-impression and build the trust to jump-start the B2C lead appointment settings. You can shortlist the best profiles by the geography, references, designations, etc., and set up appointments.
Telemarketing & Outbound Sales
Our call center representatives undergo a rigorous cold calling training program that includes accent training, calling etiquettes, etc., which makes them well-equipped to boost your outbound sales initiative and B2C telemarketing services campaign.
Call Center Software we use
Industries We Cater To
We can tailor our B2C cold calling services to suit the unique requirement of every industry and vertical. This includes -
Public Sector / Government
Retail & Ecommerce
Our B2C Cold Calling Services Process
Our B2C cold calling process is designed to engage with the deferral accounts, decision makers, and big buyers and work on their timetable to maximize the prospect-to-sales qualified lead ratio. It will expand your market reach and help you generate more profits. It includes -
Requirement Gathering / Sign of Contract
We will kick-off the B2C cold calling project by understanding your precise requirements and sign the contract
Evaluation of Customer List
After, having a thorough understanding of your goals, our agents will create or collate the list of the potential prospects to call
Creation of Script & Sales Collateral
We will make a comprehensive service/product scripts & FAQs, which will include the agents' talking points, etc.
Initiate Cold Call
Equipped with a thorough script, our agents will make the cold call based on the call checklist mentioned below -
Deliver the initial sales pitch
Recognize their current expertise, know-how, and operation area
Explore the customer's issues, necessities, etc.
Brief them about product/service
Raise inquiry if the product/service fits their requirements
Ask if they want to follow-up on settled time
If yes, gather the customer's contact info
Pass on the info to the internal sales team
Creation of B2C Cold Calling Report
We also create and send the weekly/monthly B2C cold calling reports to help you evaluate any other unexploited areas where you can expand your business
Benefits of Choosing Flatworld Solutions for B2C Cold Calling Services
Flatworld Solutions, one of the foremost B2C cold calling company has around 15 years of experience in offering outbound call center services. With us, you can have high-quality leads and can also increase your lead volume. A few of the many advantages of outsourcing B2C cold calling solutions to FWS are -
When your budget is fixed, or you do not possess the necessary resources to carry out the cold calling, do not worry. We have a fix for you. Our B2C cold calling services are built upon a flexible pricing selection model. It is based on more than a few factors, including the volume of the calls, shift coverage, geography, average call count per week, etc.
Flatworld Solutions is an ISO/IEC 27001:2013 B2C cold calling company. We are adept in safeguarding your business records from unwanted interruptions. Our workstations, delivery centers, tools, and systems are rock-solid and can guard your data, information, etc. from any safety breach.
Our call center agents have access to ultramodern infrastructure, tools, systems, and technologies to achieve your business goals within the agreed time. Our offices are equipped with Telco-grade data center, FM200 fire prevention, and protection system, 8 levels of redundancy for local connectivity, etc.
We adhere to Six-sigma methodology to boost the productivity level and call quality level. When you outsource B2C cold calling services to us, you will receive high-quality prospects that will cut the cost per prospects. We meticulously follow-up with the prospects and upon any sign of interest, we will immediately pass the info to your core sales team. We also work on the feedback from customers to further enhance our cold call quality levels.
Our B2C cold calling process is created in such a way that fosters easy accessibility to our resources. We record 100% of the cold calls for analysis purposes. The calls are analyzed on more than 128 parameters and collated in a manner that facilitates its availability during the research.
We have a built-in CRM to manage customer contact, personalized follow-up, track progress, etc. for all the outbound call center services.
Multilingual Language Support
We have a plethora of B2C cold calling representatives who are well-versed in several languages. They can empathize with the prospects' issues by acknowledging their needs in their language.
Our team of B2C cold calling agents is available 24/7/7 days a week. This can improve your prospect-to-sales ratio. Furthermore, with our prompt response and well-expressed sales script, you can rest assured that the conversion ratio of prospects to sales qualified leads will significantly improve.
We have an exhaustive recruitment process to attract, train and hire the best sales reps. Our call center executives exceed 200 in capacity and our total management experience surpasses 100+ person-years. So, when you outsource B2C cold calling services to us, you will be confident to obtain high-quality leads.
Comprehensive Weekly/Monthly Cold Calling Report
We have built our cold calling process in a way to help you improve your sales pipeline by analyzing our weekly/monthly sent B2C cold calling reports. This way you can streamline your sales process, identify the gaps, and improve your sales campaign.
Option to Scale-up
We can modify our services anytime to scale up your business requirements. Our cold calling solutions can help nurture your brand, expand your business with no additional expenditure required to hire resources or build new infrastructure.
Client Success Stories
FWS Helped a Leading E-logistic Company with Lead Generation Services
With Flatworld Solutions' expert lead generation support services the client was able to boost the efficiency and conversion ratios in their sales process.
Flatworld Solutions, a pioneer B2C cold calling company provides cold calling, telemarketing, outbound call center services, and a plethora of call center services to its global clients. Our call center agents can engage with customers, providing quality contacts, increasing your leads, updating database, compiling sales leads, following up with the prospects, etc. to increase your leads-to-conversion ratio.
At FWS, we not only help in B2C cold calling but also in building a long-lasting bond with your customers. Contact us today for a dependable, well-organized and cost-effective B2C Cold Calling Services.