Technical Support Services

If your organization is facing challenges in technical support services, consider outsourcing technical support services to Flatworld Solutions. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives. At Flatworld, we take 24/7 support services a step higher by making sure that we understand our customers' business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partner.

Flatworld's Technical Helpdesk Services

Flatworld Solutions provides global customers with 24x7,365 days of Level 1, Level 2 and Level 3 technical support services to varied business to customer and business to business segments. Outsource online computer support services to Flatworld and we will address your call center technical helpdesk requirements with our stringent processes and efficient services.

Customer sales and support services

Payment support
Resolving billing issues
Order processing/provisioning
Sales support

Pre-sales support services

Lead generation and qualification
Customer analysis
Information provision
Order management

Post-sales support services

Troubleshooting and problem resolution
Installation support
Warranty support
Return authorization
Desktop support
Application support

Managed technical support services

Network support
Remote network services
Remote server services
Remote infrastructure support

Technical support services (Level1 and Level 2)

Voice
Email
Online chat support

Enterprise technical helpdesk services

Issue resolutions
Knowledge management
Application support
Reporting and decision support
Software support
Trouble ticket management

Our strategic call center technical support services provide include: Tier 1/ Tier 2 Help Desk for distributed and campus based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services and high-end technical support.

Call Center Software we use

The call center technical support team at Flatworld

With Flatworld you can have an instant access to a pool of experienced professionals in a sophisticated IT-enabled Call Center Infrastructure, to give you 24x7 technical support services within agreed-upon response times underpinned by SLAs. The technical support consultants from Flatworld work closely with customer teams in developing innovative solutions and resolving technical issues.

They leverage the power of knowledge banks, technical resources and competency centers to come up with relevant and timely online computer support services. Our strategic call center technical support team ensures superior delivery of services through our rigorous recruitment, training and development programs.