If your organization is facing challenges in technical support services, consider outsourcing technical support services to Flatworld Solutions. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives. At Flatworld, we take 24/7 support services a step higher by making sure that we understand our customers' business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partner.
Flatworld's Technical Helpdesk Services
Flatworld Solutions provides global customers with 24x7,365 days of Level 1, Level 2 and Level 3 technical support services to varied business to customer and business to business segments. Outsource online computer support services to Flatworld and we will address your call center technical helpdesk requirements with our stringent processes and efficient services.
Customer sales and support services
Resolving billing issues
Pre-sales support services
Lead generation and qualification
Post-sales support services
Troubleshooting and problem resolution
Managed technical support services
Remote network services
Remote server services
Remote infrastructure support
Technical support services (Level1 and Level 2)
Online chat support
Enterprise technical helpdesk services
Reporting and decision support
Trouble ticket management
Our strategic call center technical support services provide include: Tier 1/ Tier 2 Help Desk for distributed and campus based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services and high-end technical support.
The call center technical support team at Flatworld
With Flatworld you can have an instant access to a pool of experienced professionals in a sophisticated IT-enabled Call Center Infrastructure, to give you 24x7 technical support services within agreed-upon response times underpinned by SLAs. The technical support consultants from Flatworld work closely with customer teams in developing innovative solutions and resolving technical issues.
They leverage the power of knowledge banks, technical resources and competency centers to come up with relevant and timely online computer support services. Our strategic call center technical support team ensures superior delivery of services through our rigorous recruitment, training and development programs.