Call Center Technical Support Services

Get access to qualified and experienced technical support resources and handle your issues efficiently by choosing our services at prices starting at just $8 an hour

If your organization is facing challenges in technical call center services, consider outsourcing technical support services to Flatworld Solutions. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives.

At Flatworld, a leading call center support service company, we take 24/7 support services a step higher by making sure that we understand our customers' business environment, system variables, and business requirements. All this equips us as an ideal technical helpdesk services partner.

Call Center Technical Support Services We Offer

Flatworld Solutions provides global customers with 24/7,365 days of Level 1, Level 2, and Level 3 technical support services to varied business to customer and business to business segments. Outsource online computer support services to Flatworld and we will address your technical support call center requirements with our stringent processes and efficient services. Some of the key call center technical support services we offer include -

Customer sales and support services

• Payment support
• Resolving billing issues
• Order processing/provisioning
• Sales support

Pre-sales support services

• Lead generation and qualification
• Customer analysis
• Information provision
• Order management

Post-sales support services

• Troubleshooting and problem resolution
• Installation support
• Warranty support
• Return authorization
• Desktop support
• Application support

Technical support services (Level1 and Level 2)

• Voice
• Email
• Online chat support

Enterprise technical helpdesk services

• Issue resolutions
• Knowledge management
• Application support
• Reporting and decision support
• Software support
• Trouble ticket management

Our strategic IT support call center services provide include Tier 1/ Tier 2 Help Desk for distributed and campus-based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services, and high-end technical support.

Call Center Software we use

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples

The call center technical support team at Flatworld

With Flatworld you can have instant access to a pool of experienced professionals in a sophisticated IT-enabled Call Center Infrastructure, to give you 24/7 technical support services within agreed-upon response times underpinned by SLAs. The technical support consultants from Flatworld work closely with customer teams in developing innovative solutions and resolving technical issues.

They leverage the power of knowledge banks, technical resources, and competency centers to come up with relevant and timely online computer support services. Our strategic call center technical support team ensures superior delivery of services through our rigorous recruitment, training, and development programs.

Call-based Technical Support in Philippines

Call-based technical support is one of the major needs of any business today, as it enables remote employees to get the required IT support in time and provides toll-free technical support to customers. Our technical support agents at Philippines are adept with all the necessary technical knowledge to provide efficient support.

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Why Choose FWS for Call Center Technical Support Services?

Outsource call center support services to FWS to get access to the following benefits -

• Cost-effective online computer support services
• Experienced and trained technical helpdesk executives
• Call center technical helpdesk services on a 24/7/365 days basis
• Flexible pricing methodology and pricing models
• Improved customer support services
• Streamlined business processes
• Save on time, effort and resources

Client Success Stories

FWS Delivered Chat Support to a Leading UK-based Packers and Movers Firm

A leading UK-based packers and movers enterprise required high-quality chat support and lead generation services. We provided accurate and cost-effective services.

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FWS Delivered Valuable Lead Generation Services to a Reputed Financial Services Provider

A leading financial services provider was looking for actionable leads to enhance their sales. We provided cost-effective and timely services to the client.

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Outsource Technical Support Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality call center technical support and a series of other call center services to clients around the globe. We have some of the most experienced and skilled technical experts who can cater to all your requirements with ease. We leverage the latest tools and technologies while delivering top-notch services to clients.

If you are looking for a reliable and cost-effective tech support call center outsourcing firm, then you have come to the right place. Get in touch with us today!