In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Get world-class loyalty program management services from best relationship managers and executives to keep your clients happy at rates starting at $10 per hour
Nowadays businesses are realizing the value of existing customers because they are most likely to repeat business if nurtured right through loyalty programs. If you haven't exploited the loyalty program management to keep your customers interested, now is the time to do so. If you seem worried about siphoning critical resources from essential functions to handle loyalty program management, outsource those roles to Flatworld Solutions.
Being an ISO-certified loyalty program management service providing company with 16 years of experience, we are already familiar with the strategy to include existing clients into a coveted loyalty program management so they are continuously contacted and nurtured to keep them from defecting to the competition. Our customer loyalty program management and customer retention services are scalable so you can get it fine-tuned as per your needs and budget.
Loyalty Program Management Services We Offer
As a reputed loyalty program management service provider, FWS understand clients in need of a robust loyalty program management services without a large overhead. Some of our major loyalty program management services include -
Creating Customer Insights
Our executive furnishes a complete buyer persona that includes sales stats and transaction history. With an assortment of information on a dashboard-like format lets, you stay updated about the impact of your loyalty program. All transactional data can be consolidated with member accounts for efficiency.
Customization of the Loyalty Program
If you can decide rules applicable to marketing activities and loyalty program, we'll help you define by understanding your priorities. We create custom offers that are specific to geography. We help to implement a promotional calendar to get a consolidated view of all scheduled marketing programs so you can automate it when needed.
Management of Loyalty Points and Currency
If you run a retail business and want a currency system where loyalty points get converted to cash currency, we'll facilitate your requirement. We create a system that supports a variety of loyalty points and a way to help customers redeem.
Partner Data Analysis
If you have a large partner base subscribed to your loyalty program, we'll help you actuate rules to suit each partner. You can get complete control of the payment gateway and the ability to add new partners at reduced expense and time.
Customer Interaction via Omnichannel
You can remain in contact with all clients of your loyalty program through individualized messages or channel marketing to announce new products and services. We will also help you understand customer expectations and experience via surveys. This lets you create custom content to engage users and keep relationships taut.
Management of Rewards
If you can't decide what rewards your customers deserve, we'll help you select from cash-backs, and giveaways, to redeemable discount vouchers. We can help you design an exhaustive reward catalog and rules to help clients win them.
We use AI and ML algorithms perfected to capture user behavior to prepare a list of product or service recommendations. It helps you cross-sell services that customers likely to order. This enables us to understand customer value and design a personalized offer that encourages them to remain loyal.
Detection of Loyalty Fraud
Since loyalty fraud is a constant risk, we will deploy AL and ML methods to identify fraud and illegal tactics to accrue points for redemption. We catch these anomalies early on in the loyal program management system to prevent the financial burden from affecting the performance of your loyalty program management services.
Next level of Administration and Reporting
We create an exhaustive database of products to store information streamed from the real-time processing of loyalty points. If any members found indulging in unfair loyalty fraud will be blacklisted and prevented from receiving your benefits. The anomalies will be fagged and reported to you for further action.
Our Loyalty Program Management Process
Loyalty program management is cardinal for businesses to maintain healthy relationships with loyal clients. So, our team works with you to make the best out of loyalty program management in a transparent way. Our process is as follows -
01. Gathering Client Requirements
We collaborate with clients to understand their requirement and motive for outsourcing
02. Strategizing Loyalty Program Management Solutions
Our project heads will come together and develop a proposal that incorporates a perfect loyalty program management solution
03. Appointing Implementation Teams
We assemble implementation teams with the required qualification and professional experience to handle loyalty program management without supervision and sign the NDA
04. Loyalty Program Management
The team will be mapped to projects and the work will commence
05. Delivering Complete Reports
After preparing a descriptive report, we will deliver the same to clients for review and recordkeeping
Why Outsource Loyalty Program Management Services to Flatworld Solutions?
Outsourcing Loyalty Program Management services to Flatworld Solutions can benefit you in many ways. Our personalized solutions suit all clients in search of the best loyalty program management services. Additionally, many perks come by choosing loyalty program management service provider, some of which include -
FWS is a top outsourcing loyalty program management services partner with more than 16 years of experience in AI and ML technologies. So, when you outsource loyalty program management services to us, you get international quality solutions.
We have a large talent reserve with experienced professionals. We also have partners who are skilled in all areas of marketing and customer relations to do their best to form and maintain relationships.
We are always punctual when it comes to loyalty program management services. Our team does its best to deliver projects ahead of the assured TAT.
24/7 Customer Support Services
We have global contact centers in all regions so you can get in touch with us by phone call, email, or web chat support.
Loyalty program management is a scalable service. You can choose to have additional resources on board if you want to accelerate the project.
Client Success Stories
Flatworld Provided Call Quality Monitoring Services to an AI Platform Provider
An AI platform provider outsourced call quality monitoring solutions to us. The client saw a successful result by considering FWS as their partner of choice.
I have been using Flatworld Solutions for the telemarketing service for the past few months and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced and have done exactly what we've asked of them.
Outsource Loyalty Program Management Services to Flatworld Solutions
FWS is voted as the most reliable and committed provider of loyalty program management services in India. As we are an ISO certified customer support company with a streamlined workflow, you receive loyalty program management services for multiplying sales and ROI. This will in turn boost productivity and customer satisfaction levels. We bring you fresh insights to enhance your business operations.
Contact Us now to outsource loyalty program management services, and get a free cost consultation.