Outsource eCommerce Call Center Services

eCommerce Call Center Services

Build a robust and strong reputation and provide the best experience to your customers by choosing our services at prices starting at just $8 an hour

Are you looking to build a strong reputation for your company and provide a top-notch customer experience? Are you looking for skilled experts who can handle all your call center needs of your eCommerce business? Then, the right step for your business would be to outsource eCommerce call center services to an experienced and talented eCommerce call center service provider.

Flatworld Solutions is one such eCommerce call center service providing company that handles all your call center needs. We have some of the most experienced and skilled customer service representatives who understand each client's unique needs because no two clients are alike.

eCommerce Call Center Services We Offer

Flatworld Solutions has been ranked among the leading providers of retail and eCommerce call center services globally for over 19 years. FWS is an eCommerce call center company that understands each client's unique customer service requirements are different, and we pride ourselves on providing them with support solutions that meet their individual needs. Some of the key eCommerce call center services we offer include -

  1. Inbound Sales Support

    Inbound Sales Support

    Our inbound services include customer service, order processing, order acceptance, helpdesk, email, and live chat support. Our marketing advantage is that we help keep your customers informed of what's going on with their orders or questions - It's simple really! We understand that it can be a bit overwhelming to work through all the social media platforms so we make it possible for our clients to have all their accounts handled by this one team.

  2. Outbound Calling Services

    Outbound Calling Services

    Our outbound calling service helps you understand what matters most to your customers. Our call center experts perform telemarketing to help you identify goals and priorities to drive strategic growth. Outbound calling services include Welcome Calling, Lead Generation, Customer Retention, Payment Reminders, Tele-verification, Market Research Calling, and Credit Appraisal.

  3. Order Tracking And Fulfillment

    Order Tracking And Fulfillment

    We engage in end-to-end tracking with a tracking system and update your order status on our dashboard. Let customers see their orders on the go in real-time with your real-time integration.

  4. Customer Care Support

    Customer Care Support

    Represent your business to your customers in an effective, useful way by allowing our customer-service representatives to be proactive and proactively deal with the first incoming caller's question or complaints. Doing so empowers our team to fully understand what makes your business special and what exactly you're offering that separates you from others.

  5. Loyalty Program Management

    Loyalty Program Management

    Managing loyalty programs can be a challenge when it comes to keeping them simple but effective. Our dedicated team plans loyalty programs to build the trust of customers and ensure that they have customers coming back by managing them in such a way as to protect against financial fraud.

  6. Backend Processing

    Backend Processing

    When your backend team is busy creating and fulfilling orders, they need a streamlined approach. We analyze and adjust our methods to continue providing an excellent workflow.

  7. Account Management Services

    Account Management Services

    If your accounts need to be properly maintained or have clean books that are up-to-date, let our team handle it. Our experts will deal with audits and bring any discrepancies to your attention.

eCommerce Call Center Process We Follow


01. Vendor Management

We specialize in vendor management where all vendor records are maintained in the master database


02. Inventory Management

The inventory needed for your online store are well managed in the inventory section where we perform sock assessment and add fast-moving stocks when they must be replenished


03. Grievance Addressing

Our agents will act as customer support for your eStore to address customer grievances via a ticketing system


04. Catalog Inclusion

We create catalog items that you want to showcase on your eCommerce store. Our experts will create catalogs and await your approval for each implementation


05. Accounting

We have agents who can serve in the capacity of accountants to handle myriad accounting functions to keep your inventory and revenue in spic and span


06. Refund

We have experts who can manage refunds when you aren't around. They can take refund requests and send the instruction to the accounts and logistics team to collect delivered items and process refunds after successful shipment


07. Order Fulfillment

We have teamed up with several logistic partners to ensure timely delivery of the promised goods. We operate in national boundaries and international circuits to deliver packages from your eCommerce store to the customer

Other Services You Can Benefit From

Why Outsource eCommerce Call Center Services to FWS?

Outsourcing eCommerce call center services to Flatworld Solutions can give you access to solutions where you can solve your customer service issues in an organized and cohesive fashion. Some of the major reasons for you to choose us as your eCommerce customer service call center service provider are listed here -

  • Flexible Pricing Packages

    We help our clients with affordable and flexible pricing options which will suit their business requirements and budget perfectly.

  • Experienced Agents

    We have some of the most experienced and skilled eCommerce call center experts who can take care of all your requirements with ease.

  • Information Security

    Being an ISMS-certified firm ensures that all your eCommerce call center data is kept safe in secure locations and not divulged to any third party.

  • State-of-the-art Infrastructure

    We understand the importance of good infrastructure and have access to the latest eCommerce call center tools and international-standard office spaces.

  • Dedicated Manager

    When you choose us as your partner for the eCommerce call center, we will assign a dedicated project manager. This manager will be the SPOC for all your needs.

  • Round the Clock Support

    Our teams including sales, marketing, and customer support are available at all times to answer your queries via phone or email.

  • High-Quality Services

    We are an ISO-certified firm that ensures that all the call center services for eCommerce delivered by us will be of the best quality and completely error-free.

  • Easily Scalable Services

    We have the required skills and bandwidth to ramp up the team size and scale up the service requirements as and when the customer asks for it.

  • Short Turnaround Time

    We operate through several delivery locations spread in different time zones. This enables us to deliver quality eCommerce call center services within a quick turnaround time.

Client Success Stories

FWS Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

A US-based event management client outsourced outbound calling by trusting our ability. We trained over 15 agents to handle the attendee list. The operations scaled mid-way and the project challenges were resolved without loss in productivity.

Read more
Flatworld Provided Cold Calling Support to a Contract Research Organization

Flatworld Provided Cold Calling Support to a Contract Research Organization

A contract research firm specializing in safety and compliance of life sciences & food industry delegated cold calling support to garner the prospects and warm them up into paying customers.

Read more


We were so happy with the results on this first project that we have since developed four new projects for Flatworld to work on with us. We count Flatworld Solutions as an incredibly valuable relationship and member of our team.

Director of Commercial Development,
Real Estate Company, New York
More Testimonials »

Outsource eCommerce Call Center Services to Flatworld Solutions

Flatworld Solutions is a global leader in providing eCommerce call center services and also provides other customer support services for clients all around the globe. Our team of customer service experts has diverse backgrounds. We utilize the latest technology as we look to deliver top-notch eCommerce call center solutions to our wide array of international clients.

If you are looking for a flexible and cost-effective call center service provider for your eCommerce business, then you have come to the right place. Get in touch with us today!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

Flatworld Mortgage Solutions LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540

135 Camino Dorado, Suite 7, Napa, CA 94588.

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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