If you think after-sales support or before sales are going to affect your bottomline due to added expense in hiring trained agents, it is best to outsource consumer product support services to Flatworld Solutions. In doing so, you get to provide the best service levels from the get-go. Image simplifying product research, buying, returning, and even product recommendation from the moment a consumer lands on your website. We make convenience a priority and do what it takes to serve customers in their interest with a personalized offering. We ensure the experience culminates in a sales opportunity. Being a top consumer product support services providing company, we aim to make the customer experience memorable so they return to repeat the business.
Flatworld Solutions is touted as the best consumer product support service provider whose top-notch consumer product support services command attention from all quarters. At FWS, we work with agents with proficiency in product research and support to meet consumer expectations. This way, your customers will have the best experience from the moment they land on your eCommerce site.
As a reputed consumer product support service provider, FWS carefully interprets the client requirement in and offer a robust consumer product support services to improve the service levels and outreach. Being a leading consumer product support company, we offer the following solutions through multilingual experts -
If you want agents proficient in a primary language and an additional language to serve clients in the best way, we have you covered. Our bilingual agent can converse with bilingual customers and recommend products that are aligned with their interests. They also offer close-knit support if the consumer is facing difficulty in carting products or making payments.
If you want a bilingual agent who can assist consumers through a chat window, you can count on us. We have speakers who are well-versed in 40 European and Asian languages to assist the consumer on shopping sites. This phenomenon improves click-through and buying intent.
Our agent will review what the consumer queries before weaving custom marketing content that will inspire them to buy. We will help the client achieve their expectations by developing the initial view.
To elicit an instant response from consumers, we will carry out direct response services to speak directly to the consumer appealing to them to take specific action in response to advertisements.
We provide email responses in minutes instead of hours to respond to client queries so they feel cared for. With our agents behind the inbox management. You will never miss an opportunity to serve concerned clients.
We accept product support requests from multiple geographies and have staff fluent in regional languages to converse with consumers. Languages in which we serve include -
Consumer product support is critical for businesses to maintain healthy relationships with consumers of different geography. So, our team will closely coordinate with consumers to offer the best consumer product support with the utmost transparency. Being a consumer product support service providing company, we follow a streamlined workflow which is as follows -
We work with clients to identify their business challenge and existing process to understand the scenario in great depth
After the meeting, we will propose a consumer product support strategy that will help in freeing up the client
Our agents will be mapped into the project and they will be assigned the role of supporting consumers
Our contact center agents will execute their roles as per the SLA
After the service has been rendered, we will create documentation to help you follow up with the engagement
Outsourcing consumer product support services to Flatworld Solutions can benefit you in many ways. Our personalized solutions suit all businesses in search of the best consumer product support services. Additionally, many perks can be had by choosing a consumer product support service provider like us, some of which include -
When you outsource consumer product support services, we offer our solution at affordable rates.
FWS is an ISO/IEC 27001:2013 certified consumer product support service provider aware of the latest data security guidelines. We take the best care to ensure the data is secure.
FWS is a first-class outsourcing consumer product support services partner with 18 years of experience in offering standard solutions that surpass quality expectations.
We have talents that include agents with experience in the customer care business. They can help you navigate challenges in customer care with zero effort.
We use the latest call center tools and infrastructure to ensure the best outcome and to leave the customers feeling glad about contacting our agent.
When you outsource consumer product support services to FWS, we assure unwavering commitment to ISO 9001:2015 standards so that your customers are satisfied.
We ensure timely service and follow up on the agent activities to ensure that the deliverables are being met.
We have highly available contact center agents who are ready to serve you anytime, anywhere.
Our consumer product support solutions are scalable and let you have more resources on our end to take care of surges.
A US-based event management client outsourced outbound calling by trusting our ability. We trained over 15 agents to handle the attendee list. The operations scaled mid-way and the project challenges were resolved without loss in productivity.
A contract research firm specializing in safety and compliance of life sciences & food industry delegated cold calling support to garner the prospects and warm them up into paying customers.
I have been using Flatworld Solutions for the telemarketing service for the past few months and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced and have done exactly what we've asked of them.Spokesperson,
FWS is a highly revered outsourcing partner providing consumer product support services. We take pride in being an ISO certified customer support company because we streamlined workflow to help you receive consumer product support services for doubling the capacity to serve consumers taking interest in product purchase. Our solutions boost productivity and customer satisfaction levels in any complex circumstances. Our fresh and innovative call center solutions are the final step to help you increase customer satisfaction.
Contact us now to outsource consumer product supports, and get a free cost consultation.
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