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Ordering a product from the confines of your home or office is a boon to a large segment of the population worldwide. More often than not the (prospective) customers prefer to place an order via the phone so that they can directly communicate with a sales person. Most customers prefer phone order taking service to acquire information, clear doubts and confirm specifications before placing an order. Speaking to a proficient live operator gives them the confidence to invest in the product. Investing in competent call center order taking service can be a profitable choice for your organization.

Outsourcing order taking service to a call center provider will ensure the streamlined sales of your product while your company focuses on advertising the product and building the brand/business. Order taking contact centers are customized for order taking answering services to provide maximized up-selling for the products. However, a word of caution while on the look out for a call center to outsource your phone order taking services to - only well trained and competent live operators can convert phone calls into concrete sales. Here's where Flatworld Solutions steps in as the best.

Why outsource order taking services to Flatworld Solutions?

At Flatworld Solutions, we provide a range of services from inbound sales to customer service calls to up-selling and cross-selling to online order taking service from your website. Converting sales into up-selling and cross-selling targets at a daily frequent rate is our aim. Opting for Flatworld Solutions means you will not only gain new customers, but will also retain your present customer base.

The order taking operators at Flatworld Solutions are well trained and professionals in their job. They will further be trained depending on your requirements and procedures to provide a customized response to your customer, in an efficient manner. Our order taking executives will thoroughly understand your products and business and strive to give your customers complete satisfaction. Our operators will update themselves as and when required with added features or products offered by you.

Benefits of outsourcing order taking services

Flatworld Solutions can achieve your desired customer service conduct and sales objectives. Outsource order taking services to Flatworld Solutions and get access to the following benefits:

1. 24x7 services: Our 24x7 manning of the telephone/toll-free lines ensures you don't miss out on any customer neither is any customer kept waiting as the staff size is proportionate to the demand and can be adjusted according to the changing patterns of advertising and promotion.

2. Stringent training processes: Our all-inclusive training of the live operator guarantees first-class service and desired sales closing.

3. Customized services: We offer customized quality services to the customer, with a customized database of any size product catalog, product description, price and added features, which is regularly updated as per customer requirements.

4. Online order taking services: We integrate online order taking service with live order taking services. We have the capability of handling a high volume at any given point of time.

5. Latest technologies: In tune with the latest technologies, Flatworld Solutions can deal with businesses of any size - small, medium and big - and the call answering service can be set up in no time to start taking the orders right away.

6. Streamlined services: We can provide streamlined sales and call reporting, instantly or at scheduled time intervals.

7. Convenient message deliveries: We provide message deliveries in convenient forms such as fax, pager, email or downloadable files.

8. Comprehensive order processing methods: We provide a comprehensive range of order processing methods that comprise of multiple shipping and payment options, order fulfillment and status checks, credit card authorizations, etc.

Outsource order taking services to Flatworld Solutions and stay assured that your customers' orders are taken good care off and that they will get only the best service.



Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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