Outsource Order Management Services

Order Management Services

Our order management specialists handle everything from accepting orders to ensuring fulfillment and processing returns efficiently at cost-effective prices

Is your retail business lacking efficiency in order management? Is your backend team frequently overwhelmed when more orders are created? Well, if your efficiency isn't optimal, you can outsource order management services to an order management services provider like Flatworld Solutions. What you get in return is a scalable and lightning-fast order management services within your budgetary reach.

Flatworld Solutions is a leading order management services providing company that fulfills the need of retail enterprises and online stores lacking the infrastructure or a vast backend team to create and manage orders till delivery and sometimes beyond if a return is initiated. So why still guess? Outsource order management services today and start reaping the benefits.

Order Management Services We Offer

Flatworld has 20 years of experience as a top-order management company. We have a team of adept order management specialists who have decades of experience. They use automated tools to streamline repetitive tasks and do more without pushing your expenses further north. Our order management services include -

  1. Order Acceptance

    Order Acceptance

    We accept orders from clients who have explored the service or product catalog and initiated the purchase. We step in to assist the client and walk them through the process of placing the order. We validate the orders and provide status to those who prefer to know if the order is accepted. We also provide quotes to clients who enquire about rates.

  2. Management of Purchase Orders

    Management of Purchase Orders

    In the back end, we create fresh and repeating orders separately for new and returning customers to ensure the accountability and availability of data for streamlining the backend workflow. If they face difficulty in the PO, we will address their complaints with a token system and quickly resolve them. We provided end-to-end purchase order validation to ensure every order is accurate.

  3. Management of Customer Database

    Management of Customer Database

    We create a comprehensive database of clients placing the orders. We segment clients based on the frequency of page visits and order placement. We capture and enter customer information in the database for consolidated management. We manage customer database with care to avoid errors and customer relationship issues.

  4. Processing Payments

    Processing Payments

    We make payments secure for your clients and ensure the amount is credited to your account without delay. We also handle payment reversal if the order is cancelled, rejected, or returned.

  5. Telephone Payment Support

    Telephone Payment Support

    If the payment for your services and products are fulfilled via phone, our order management experts will phone up the client and process payment securely.

  6. Invoicing and Billing Record Creation

    Invoicing and Billing Record Creation

    We create a comprehensive bill of items and invoice the clients with the order details, like product names, quantity, cost, and applicable tax. We make sure the invoice is transparent and unambiguous. The billing records are also created for documentation and auditing.

  7. Tracking Multiple Orders

    Tracking Multiple Orders

    If the client has created multiple orders to warehouses, we simultaneously track all orders, even if placed at different locations. We track the shipping as well as delivery until fulfillment. We also provide payment options to clients who prefer other modes of payment. We send order status to the client on request to keep them updated.

  8. Order Fulfillment and Status Reporting

    Order Fulfillment and Status Reporting

    Not every firm can afford a full-sized team for order fulillment, so we step in to ensure orders are fulfilled by tracking packages from end-to-end. We will push notify status updates to our clients to let them know the ETA.

  9. Order Fulfillment Services

    Order Fulfillment Services

    We provide last-mile tracking to ensure orders reach the intended destination without conflicts and exceptions. We coordinate with the logistics team to get the order shipped in time.

Order Management Process We Follow

We are a world-class order management service provider whose services are opted by small and large multi-national retail and eCommerce companies. Delegating order management services to us reduce order-related issues. Our order management specialists are experts who carry out the process as per the standard protocol. Our order management solutions include the following steps -


01. We Accept Customer Order

We create purchase orders when the customer initiates a request and also provide rates to those who enquire


02. Secure the Payment

We securely collect payments for invoices and maintain detailed records for auditing


03. Send Orders to Warehouses

The inbound orders are sent to warehouses to start preparing the order for shipping


04. Order Verification and Shipping

The order is verified before shipping to ensure its contents are the same as the customer's requirement


05. Ensure Order Shipment and Fulfillment

We will check if the products are picked up by the logistics and the tracking details will be sourced and the client will be notified about the status till fulfillment


06. Request Feedback

We collect feedback from the client to understand if they faced any challenges in the process


07. Process Returns

If returns are initiated, we will work with logistics to ensure that the product is safely returned and the client is refunded


08. Measure Success and Efficiency

We use data collected from each stage to measure our success

Other Services You Can Benefit From

Why Outsource Order Management Services to Flatworld Solutions?

Being an elite order management service providing company, we've been approached for order management consultation. By partnering with us, you can achieve the following benefits -

  • 100% Compliance with Data Security

    We assure you that our order management services comply with the ISO/IEC 27001:2022 guidelines.

  • Affordable Pricing

    Our order management rate is competitive compared to other service providers and we provide options to customize.

  • Rapid TAT

    We work quickly to ensure the fulfillment of our services. Most repetitive functions are automated to streamline the workflow.

  • Proficient Team

    Our order management executives and consultants are experienced and highly skilled in order management services and the process. They leverage advanced order management tools and technology to accelerate the outcome.

  • Best-in-class Quality Control

    Our QA team assesses Order Management workflow and provide advisory when it comes to compliance with standards.

  • Best-in-class Infrastructure

    We have an all-encompassing infrastructure for remote management of projects and our facility is highly secure for sensitive projects.

  • ISO Certified Order Management Service Provider

    We are an ISO 9001:2015 certified provider of order management services provider, with 20 years of experience in a large number of order management projects.

  • Infinitely Scalable

    We possess a large bandwidth to ensure service continuity in all circumstances and help you scale without frustration.

  • All-round Support

    Call us or write an email whenever you have questions for our team. We assure you to respond within 24 hours.

Client Success Stories

Case Study on Flatworld's Accounts Payable Services

Accounts Payable Services

We implemented a cash flow system for a reputed client as part of accounts payable services and handled invoices, proof of delivery, bill of lading, and so on within a small stipulated time.

Read more
Case Study on Equity Research Back Office Services

Equity Research Services

We provided equity research solutions to help the client pick IPOs that yield better returns even in a bearish market.

Read more

Outsource Order Management Services to FWS

At Flatworld Solutions, we work with an expert team of order management experts having the matching qualifications and technology prowess to work on automated order management tools. We offer robust Order Management services to streamline your operation. With 20 years of experience in financial analysis services, we can be your best choice as a reliable order management services provider. Our focussed solutions shrink overhead costs and time for all our clients.

To know more about our Order Management solutions, contact us right away!

Contact Us


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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000