Order Management Services
Our order management specialists handle everything from accepting orders to ensuring fulfillment and processing returns efficiently at rates starting at $12 per hour
Is your retail business lacking efficiency in order management? Is your backend team frequently overwhelmed when more orders are created? Well, if your efficiency isn't optimal, you can outsource order management services to an order management services provider like Flatworld Solutions. What you get in return is a scalable and lightning-fast order management services within your budgetary reach.
Flatworld Solutions is a leading order management services providing company that fulfills the need of retail enterprises and online stores lacking the infrastructure or a vast backend team to create and manage orders till delivery and sometimes beyond if a return is initiated. So why still guess? Outsource order management services today and start reaping the benefits.
Order Management Services We Offer
Flatworld has 19 years of experience as a top-order management company. We have a team of adept order management specialists who have decades of experience. They use automated tools to streamline repetitive tasks and do more without pushing your expenses further north. Our order management services include -
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Order Acceptance
We accept orders from clients who have explored the service or product catalog and initiated the purchase. We step in to assist the client and walk them through the process of placing the order. We validate the orders and provide status to those who prefer to know if the order is accepted. We also provide quotes to clients who enquire about rates.
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Management of Purchase Orders
In the back end, we create fresh and repeating orders separately for new and returning customers to ensure the accountability and availability of data for streamlining the backend workflow. If they face difficulty in the PO, we will address their complaints with a token system and quickly resolve them. We provided end-to-end purchase order validation to ensure every order is accurate.
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Management of Customer Database
We create a comprehensive database of clients placing the orders. We segment clients based on the frequency of page visits and order placement. We capture and enter customer information in the database for consolidated management. We manage customer database with care to avoid errors and customer relationship issues.
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Processing Payments
We make payments secure for your clients and ensure the amount is credited to your account without delay. We also handle payment reversal if the order is cancelled, rejected, or returned.
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Telephone Payment Support
If the payment for your services and products are fulfilled via phone, our order management experts will phone up the client and process payment securely.
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Invoicing and Billing Record Creation
We create a comprehensive bill of items and invoice the clients with the order details, like product names, quantity, cost, and applicable tax. We make sure the invoice is transparent and unambiguous. The billing records are also created for documentation and auditing.
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Tracking Multiple Orders
If the client has created multiple orders to warehouses, we simultaneously track all orders, even if placed at different locations. We track the shipping as well as delivery until fulfillment. We also provide payment options to clients who prefer other modes of payment. We send order status to the client on request to keep them updated.
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Order Fulfillment and Status Reporting
Not every firm can afford a full-sized team for order fulillment, so we step in to ensure orders are fulfilled by tracking packages from end-to-end. We will push notify status updates to our clients to let them know the ETA.
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Order Fulfillment Services
We provide last-mile tracking to ensure orders reach the intended destination without conflicts and exceptions. We coordinate with the logistics team to get the order shipped in time.
Order Management Process We Follow
We are a world-class order management service provider whose services are opted by small and large multi-national retail and eCommerce companies. Delegating order management services to us reduce order-related issues. Our order management specialists are experts who carry out the process as per the standard protocol. Our order management solutions include the following steps -
01. We Accept Customer Order
We create purchase orders when the customer initiates a request and also provide rates to those who enquire
02. Secure the Payment
We securely collect payments for invoices and maintain detailed records for auditing
03. Send Orders to Warehouses
The inbound orders are sent to warehouses to start preparing the order for shipping
04. Order Verification and Shipping
The order is verified before shipping to ensure its contents are the same as the customer's requirement
05. Ensure Order Shipment and Fulfillment
We will check if the products are picked up by the logistics and the tracking details will be sourced and the client will be notified about the status till fulfillment
06. Request Feedback
We collect feedback from the client to understand if they faced any challenges in the process
07. Process Returns
If returns are initiated, we will work with logistics to ensure that the product is safely returned and the client is refunded
08. Measure Success and Efficiency
We use data collected from each stage to measure our success
Other Services You Can Benefit From
Why Outsource Order Management Services to Flatworld Solutions?
Being an elite order management service providing company, we've been approached for order management consultation. By partnering with us, you can achieve the following benefits -
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We assure you that our order management services comply with the ISO/IEC 27001:2013 guidelines.
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Our order management rate is competitive compared to other service providers and we provide options to customize.
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Rapid TAT
We work quickly to ensure the fulfillment of our services. Most repetitive functions are automated to streamline the workflow.
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Proficient Team
Our order management executives and consultants are experienced and highly skilled in order management services and the process. They leverage advanced order management tools and technology to accelerate the outcome.
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Best-in-class Quality Control
Our QA team assesses Order Management workflow and provide advisory when it comes to compliance with standards.
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Best-in-class Infrastructure
We have an all-encompassing infrastructure for remote management of projects and our facility is highly secure for sensitive projects.
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ISO Certified Order Management Service Provider
We are an ISO 9001:2015 certified provider of order management services provider, with 19 years of experience in a large number of order management projects.
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Infinitely Scalable
We possess a large bandwidth to ensure service continuity in all circumstances and help you scale without frustration.
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All-round Support
Call us or write an email whenever you have questions for our team. We assure you to respond within 24 hours.
Client Success Stories
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Outsource Order Management Services to FWS
At Flatworld Solutions, we work with an expert team of order management experts having the matching qualifications and technology prowess to work on automated order management tools. We offer robust Order Management services to streamline your operation. With 19 years of experience in financial analysis services, we can be your best choice as a reliable order management services provider. Our focussed solutions shrink overhead costs and time for all our clients.
To know more about our Order Management solutions, contact us right away!
800-514-7456
