Call Center Consulting Services

Call Center Consulting Services

Create and implement practical solutions to improve customer service with our call center consulting services

Are you looking for a thorough evaluation and consultation of your call center operations that covers workforce management and monitoring support quality? Do you need help with the recruiting, hiring, and onboarding processes? Are you striving to devise impactful sales and customer support strategies?

Ramp up your revenue and control your call center operational costs with our expert contact center consulting solutions. We are a leading call center consulting company providing customized call center services for more than 20 years now. Our contact center consulting comprises business and solutions assessments, business roadmap creation, customer profile assessment, technical know-how evaluation, tailor-made custom consulting, and more. Create robust action plans to revamp your call center operations and initiatives with our bespoke consulting solutions.

Call Center Solutions We Offer

Proven real-world call center solutions boost your operations. Our team of senior consultants, project managers, and subject matter experts, help you improve customer engagements and grow your business. You can collaborate with us to avail the following call center consulting services -

  1. Business Process as a Service (BPaaS)

    Business Process as a Service (BPaaS)

    If you are contemplating migration to the Cloud, our Business Process as a Service is the solution you need. From the clinical process, the business process, and digital asset management to business reporting everything is covered by our BPaaS consultants. Take a smart step ahead with our BPaas.

  2. Cloud Call Center Services

    Cloud Contact Center Services

    Migrating call center operations to the Cloud will improve efficiency, but it is not easy without professional help. Our Cloud call center services are delivered by expert consultants who handle call mapping, human resource management, and analytics reporting.

  3. Contact Center Modernization Services

    Contact Center Modernization Services

    We show you how to meet the challenges of the present-day contact center environment and how to plan, measure, and improve in a constantly changing market. We help companies improve scalability, productivity, and customer experience.

  4. Contact Center Transformation Services

    Contact Center Transformation Services

    Our digital contact center transformation technologies include highly robust and contemporary cloud-based solutions that help our clients to future-proof their contact center operations and strengthen the customer experience. With our services, you can address challenges by enabling agents to anticipate, create, promote, and deliver fantastic experiences that keep your customers loyal and coming back for more.

  5. Business Continuity Planning Services

    Business Continuity Planning Services

    Struggling to scale your business-critical applications and ensure on-network protection of your business data against spyware, viruses, or malware? Leverage our business continuity planning services and customized call center solutions to make your organization catastrophe-resilient.

Process We Follow to Provide Consulting Services

Here is our approach to delivering high-quality consulting services that precisely cater to the specific needs of our clients -


Assessing and planning the operational procedures of your organization


Recommend the right tools and strategies to improve the performance of your call center.


Assist with the implementation of the strategies and provide ongoing support


Develop unique training modules and train the resources at your call center facility

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater to

We can tailor our contact center consulting services to suit the unique requirement of every industry and vertical. This includes -

Customs BrokerageCustoms Brokerage
Information TechnologyInformation Technology
Public SectorPublic Sector
Retail & eCommerceRetail & e-Commerce
Real EstateReal Estate

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples
Our Call Center Portfolio

What Makes Us the Preferred Call Center Consulting Company?

We are one of the leading call center service providers with 20 years of experience in offering consultations to global clients. Our team is equipped to spearhead any new initiative in your organization, introduce new tools and processes, impart knowledge on the best practices, and more. Some of the advantages of outsourcing call center consulting solutions to us are -

  1. 100% Information Security

    We are an ISO/IEC 27001:2022 contact center consulting company. Our team is qualified to safeguard your business information from any unwanted disruptions. Moreover, our offices, delivery centers, and systems are rock-solid and can protect your data, and information from any security breach or malfunction.

  2. State-of-the-art Infrastructure

    Our call center executives have access to ultramodern tools, technologies, and infrastructure that enable them to achieve your business goals within the stipulated time. Our offices have 8 levels of redundancy for local connectivity, a Telco-grade data center, and an FM200 fire prevention and protection system.

  3. High Quality

    We have adopted the Six-sigma methodology at each rung of our facility and processes that help us increase our productivity level and minimize waste. When you outsource contact center consulting services to us, you will receive the best consultations that will help you design/re-design your facility.

  4. Operational Transparency

    Our contact center consulting process is designed to foster easy accessibility to our resources. We record all our processes in the CRM and analyze them to find gaps or identify opportunities.

  5. Built-in CRM

    Our call center solutions include built-in CRM to track the progress of the project, see real-time customer data, and perform follow-ups.

  6. Multilingual Language Support

    Our contact center consulting representatives are well-versed in several languages. This way, you can communicate with them in the language you are comfortable in.

  7. Experienced Team

    We have a validated recruitment procedure to appeal, train and retain the best consultations. Moreover, our call center executives surpass 200 in number and our entire management experience exceeds 100+ man-years. So, when you outsource call center consulting services to us, you will be confident in receiving high-quality consultations.

  8. Option to Scale-up

    With us, you can demand to scale up the call center consulting services to effectively manage your project demands and budgets; without having to worry about additional overheads or layoffs.

  9. Flexible Pricing Options

    Our contact center consulting services are designed to provide flexible pricing selection options. It is based on factors such as the number of consultants, shift coverage, geography, and average call count per week.

Additional Services You Can Benefit From

Contact Center Services

Handle customer interactions and serve them across the platforms of their choice with our omnichannel support.

Inbound Call Center Services

Be there when your customers need you with off-the-shelf and custom recommendations that precisely cater to their needs.

Outbound Call Center Services

Maximize your reach, target the right demographic, and enhance your brand value with our skilled super agents.

Customer Support Services

Provide timely support to all your customers with our scalable and timely customer support solutions.

Call Center Monitoring Support

Monitor your call center to analyze agent behavior and improve your customer service.

Lead Generation Services

Generate top-quality leads that convert with our quick, efficient, and reliable lead generation services.

Client Success Stories

FWS Helped a Leading Printer Services Company with Inbound Call Center Services

FWS Helped a Leading Printer Services Company with Inbound Call Center Services

Flatworld Solutions' expert team designed an exclusive BPO platform that allowed the client ro improve its inbound tech support's performance.

Read more
FWS Assisted a Major Healthcare Survey Campaign by Fixing Their BPO Process

FWS Assisted a Major Healthcare Survey Campaign by Fixing Their BPO Process

Flatworld Solutions streamlined the BPO process of the client by designing a customized BPO platform that allowed them to meet their business objectives and achieve better CSAT scores.

Read more

Outsource Call Center Consulting Services to Achieve Sustained Improvement


The team 'Flatworld Solutions' has provided an excellent support and always delivered an extra mile in their efforts. Right from the outset, it has been a great experience to work with the Flatworld team.

Safety Connection Company, Bangalore, India
More Testimonials »

We are one of the leading call center service providers specializing in providing consultations on customer engagement strategy, quality assurance process, workforce management, onboarding, performance supervision, knowledge management, feedback engagement, and process enhancement. Our call center consultants can help you -

  • Map out the best course of action to improve your operations
  • Adopt the best tools, technologies, and processes to improve your team and call center performance

Redesign functional processes and implement project improvements with our customized call center consulting services. We look forward to hearing from you.

Contact Us


Decide in 24 hours whether outsourcing will work for you.

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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