The Client
One of Western Canada's fastest-growing private apartment building owners and operators, offering housing solutions for diverse budgets. The client needed continuous monitoring to deter incidents and ensure tenant safety.
The Requirement
The client required 24/7 real-time CCTV surveillance across residential properties. The goal was to prevent incidents, respond to activity based on severity, and scale monitoring aligned with expansion plans.
The Challenges
- Establishing effective response protocols based on threat level
- Managing live video feeds from multiple residential sites
- Reducing criminal activity through visible monitoring and quick intervention
Our Solution
- Launched a pilot team of 3 agents, later scaled to 104 FTEs
- Defined a structured code-based incident response system
- Delivered actionable reporting and collaboration with site managers
- Code 1: Raise alarm and inform the individual they're under surveillance
- Code 2: Notify the property manager via call/email of minor violations
- Code 3: Contact police in the case of high-severity threats
- Maintained round-the-clock monitoring across a growing portfolio of buildings
The Outcome
- Significant reduction in criminal activities across monitored buildings
- Expansion from 12 to 100 buildings under surveillance
- Increased tenant satisfaction and trust in property security
- Strengthened client’s security reputation and community relations
Outsource Residential CCTV Monitoring to Flatworld Solutions
Flatworld Solutions provides 24/7 real-time residential monitoring with customized response protocols that deter criminal activity and protect tenant well-being.
Partner with us to scale your residential security effectively!
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Key Differentiators
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USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
