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The Client

A global consulting firm that supports life science companies in securing non-dilutive R&D funding from government and private sources. The firm manages a high volume of client engagements annually and was facing internal bandwidth constraints as operational demands grew.

The Requirement

The client needed to offload recurring and time-consuming tasks from their Business Directors to improve strategic focus and target achievement. Their needs included:

  • Virtual assistants capable of handling multi-tasking and coordination duties
  • Quick deployment and training on client processes and tools
  • Ability to scale support and cover during absences or peak times
  • Cost-effective offshore solution with domain familiarity

The Challenges

The client faced growing operational inefficiencies that impacted their core objectives:

  • Business Directors spending excessive time on routine tasks
  • Delays in meeting monthly and quarterly goals
  • Limited time for high-priority, strategic activities
  • No in-house backup for planned or unplanned workforce gaps
Life Sciences Consulting Firm Image

Our Solution

Strategic Approach
  • Started with a pilot team of 3 virtual assistants trained directly by Business Directors
  • Gradually upskilled resources to take on more critical, business-sensitive tasks
  • Built operational trust that enabled deeper task delegation over time
Operational Approach
  • Hired agents with prior VA experience to reduce ramp-up time
  • Added additional batch of agents for support and contingency coverage
  • Scaled engagement to 5 billable agents after stabilization
  • Worked on client-supplied software platforms and systems
Security Measures Implemented
  • Secure access through client-controlled software
  • Internal training protocols for SOP and data confidentiality adherence
  • Ongoing monitoring and client coordination for quality control

The Outcome

The engagement delivered strong operational and financial impact:

  • 40% reduction in workload for Business Directors
  • 35% increase in overall productivity across support functions
  • Over 50% reduction in operational costs versus internal staffing
  • Virtual assistants capable of managing the workload of 2–3 Directors simultaneously
  • Long-term partnership acknowledged by the client as a strategic success driver

Free Your Team with Scalable Virtual Assistant Support

Struggling with executive overload and rising coordination demands? Our virtual assistant services help consulting firms reduce internal pressure, improve response time, and deliver more with less.

Let’s partner to scale your support function while cutting operational costs—seamlessly and reliably.

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USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000


INDIA

Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,

Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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