The Client
A global consulting firm that supports life science companies in securing non-dilutive R&D funding from government and private sources. The firm manages a high volume of client engagements annually and was facing internal bandwidth constraints as operational demands grew.
The Requirement
The client needed to offload recurring and time-consuming tasks from their Business Directors to improve strategic focus and target achievement. Their needs included:
- Virtual assistants capable of handling multi-tasking and coordination duties
- Quick deployment and training on client processes and tools
- Ability to scale support and cover during absences or peak times
- Cost-effective offshore solution with domain familiarity
The Challenges
The client faced growing operational inefficiencies that impacted their core objectives:
- Business Directors spending excessive time on routine tasks
- Delays in meeting monthly and quarterly goals
- Limited time for high-priority, strategic activities
- No in-house backup for planned or unplanned workforce gaps
Our Solution
- Started with a pilot team of 3 virtual assistants trained directly by Business Directors
- Gradually upskilled resources to take on more critical, business-sensitive tasks
- Built operational trust that enabled deeper task delegation over time
- Hired agents with prior VA experience to reduce ramp-up time
- Added additional batch of agents for support and contingency coverage
- Scaled engagement to 5 billable agents after stabilization
- Worked on client-supplied software platforms and systems
- Secure access through client-controlled software
- Internal training protocols for SOP and data confidentiality adherence
- Ongoing monitoring and client coordination for quality control
The Outcome
The engagement delivered strong operational and financial impact:
- 40% reduction in workload for Business Directors
- 35% increase in overall productivity across support functions
- Over 50% reduction in operational costs versus internal staffing
- Virtual assistants capable of managing the workload of 2–3 Directors simultaneously
- Long-term partnership acknowledged by the client as a strategic success driver
Free Your Team with Scalable Virtual Assistant Support
Struggling with executive overload and rising coordination demands? Our virtual assistant services help consulting firms reduce internal pressure, improve response time, and deliver more with less.
Let’s partner to scale your support function while cutting operational costs—seamlessly and reliably.
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USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
