Security Surveillance Support for a Residential Property Management Firm

The Client

A property management company with over 43 years of experience serving residential communities across Washington, D.C., Maryland, and Northern Virginia. The firm holds the prestigious AAMC certification and manages diverse housing communities, including high-occupancy condominiums.

The Requirement

To enhance the safety and security of a condominium garage, the client needed a reliable monitoring solution that could address growing concerns around unauthorized access, vandalism, and liability. Key requirements included:

• Real-time surveillance and incident response protocols
• 360-degree CCTV coverage and centralized monitoring dashboard
• Structured monitoring workflows divided by threat level
• Trained agents capable of managing escalations and reporting

The Challenges

The client was dealing with escalating security issues affecting both property safety and resident trust:

• Incidents of unauthorized access and vandalism within the garage
• Heightened resident anxiety and dissatisfaction
• Increased liability exposure for the management company