The Client
A global leader in early wildfire detection, supporting government bodies, utilities, insurers, and private landowners. The client provides cutting-edge tools and intelligence for minimizing wildfire risks and protecting lives, assets, and the environment.
The Requirement
The client sought a trusted partner to validate AI-generated smoke alerts and provide live CCTV monitoring as a failsafe measure. The aim was to ensure real-time escalation of verified wildfire incidents and provide consistent inbound support for incident reporting and general queries.
The Challenges
- Classifying large volumes of AI alerts across multiple regions and time zones
- Ensuring live backup monitoring when AI misses smoke detection
- Escalating true positive fire incidents with zero delays
- Handling varied inbound call types efficiently, including emergency reports
Our Solution
- Deployed 104 FTEs operating 24/7 across the U.S. and Australia
- Implemented structured training to accurately classify AI alerts
- Developed SOPs for smoke escalation and customer notification
- Enabled support for inbound call handling across multiple categories
- Reviewed AI alerts to validate true vs. false positives via CCTV footage
- Monitored live feeds to detect smoke missed by AI
- Escalated verified alerts to client teams and issued customer notifications
- Handled inbound calls, including general inquiries, technical issues, and incident escalation
The Outcome
- Improved wildfire response speed and decision-making
- Enhanced accuracy in identifying true fire threats
- Increased trust from stakeholders through proactive monitoring
- Delivered uninterrupted 24/7 surveillance across multiple regions
- Strengthened client’s service delivery with expert validation and support
Outsource CCTV Monitoring Services to Flatworld Solutions
Looking for reliable wildfire detection and surveillance support? Flatworld Solutions delivers round-the-clock CCTV monitoring and AI alert validation for faster, more accurate incident management.
Strengthen your disaster response with Flatworld’s expert monitoring solutions.
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USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
