The global economic environment is extremely unpredictable nowadays and has put many people around the world under increasing financial strain. This, in turn, leads to bad debt – unwelcome news not only for the person involved but for the business too. A recent study conducted in 2017 found out that many spending categories in the USA have outpaced income growth over the past 10 years. Many Americans put their medical and business expenses on personal credit cards, incurring a large amount of debt they can seldom pay back. US consumers owe more than $905 billion in total credit card debts, along with other debts such as mortgages, auto, and student loans, etc.
As a business, there is little you can do when a customer announces bankruptcy. As customer payments get delayed and pile up, businesses can rarely find time to follow-up on payments, until it's too late. Worse still, this can also distract you from your core business goals while resulting in unnecessary wastage of time and money. Outsourcing debt collection can, therefore, help you enhance business efficiency while dealing with customers who are on the verge of going into bad debt. Flatworld's debt collection services can streamline and improve your debt collection process while enhancing cash flow and increasing your profitability index.
Over the past decade, FWS has made a name for itself in providing value-added call center services to clients across the globe. Our debt recovery call center outsourcing services are a proud offset of the same and have constantly provided reliable debt collection services to our partners. We offer our services worldwide, and have constantly tweaked and optimized our services in order to ensure all your requirements are met comprehensively. We are efficient in both retail consumer collections and commercial collections.
Our services include -
In many cases, debtors end up changing their contact information or move their houses without notifying the business. In such cases, it becomes extremely risky for the business to maintain an open line of credit, or miss out on payments. With our tracking services, we can not only help in finding the said customers, but even create a list of defaulters and their current contact information so that you can follow-up within a short window of time. Our agents are regularly trained in the latest investigative techniques to identify a customer's location and uncover hidden assets in case there are any.
As your debt collection agency of choice, we contact customers and debtors who have defaulted on payments and offer them suitable solutions to restructure their debt so that they can pay back your business comfortably. We actively seek to solve any business disputes and get the payments completed in as short a time as possible.
Our debt recovery call center outsourcing services are perfectly attuned to your business requirements. Our call center agents are especially trained to gain the trust of your customers and solve any disputes in case of mismanaged particulars. This ensures the credibility of your company always remains intact.
Throughout the entire debt collection phase, we remain in constant contact with our clients and update daily reports based on the latest status of the process. This further ensures peace of mind and transparency for our partners.
We have experience in dealing with 100's of bad-debt claims in a day, and can help you recover the following types of debt -
Outsourcing debt collection services to FWS ensures that your existing reputation with customers is maintained and upheld as we act as an extension of your in-house accounts processes. We believe in servicing our clients with extreme transparency, and our process is designed from the ground-up keeping this philosophy in mind.
Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.View all Samples
There are many reasons why our debt collection services are considered by most of our clients to be the best that they have encountered in their distinguished years of doing business. Some of them include -
Our established approach towards debt collection includes focusing both on our clients and their customers while ensuring debts are collected in the full and within a short time period. We always keep your reputation in mind while dealing with the toughest of customers, a major reason why major financial institutions and telecom giants chose our services for debt recovery and collection. Outsourcing to us can help you in the following manner -
If you are facing reduced cash flow in your business due to customers defaulting on their payments, or are facing rising costs in debt collection, then you need to employ our debt recovery solutions right now! Not only do we ensure your peace of mind, but also help you in recovering debt which was long considered lost. Our trained call center agents act as a major piece of the puzzle and ensure that their training is employed in successfully convincing customers in a firm but friendly way to recover the lost debt.
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