CALL CENTER SERVICES Reach out to your target audience in a way they prefer – inbound, outbound, telemarketing, email marketing or chat support
ENGINEERING SERVICES Leverage our engineering expertise across multiple domains – Mechanical, Electrical, Architectural, Civil, and Structural at competitive rates
SOFTWARE DEVELOPMENT Get customized desktop, web, and mobile apps and software application developed for your enterprise, e-Learning or corporate IT training needs
FINANCE & ACCOUNTING Keep your finance and accounting books spick and span with reliable bookkeeping, tax processing, invoice, and cash flow processing services
MORTGAGE SERVICES Best-in-class mortgage support solutions to assist mortgage bankers, brokers, and lenders meet their business goals with 100% data confidentiality
HEALTHCARE BPO Reduce operational costs by ensuring superior service quality in medical billing & coding, pharmacy, transcription, & teleradiology, etc.
CREATIVE SERVICES Make your business visually appealing with enticing videos, animations, designs & artwork and advertise it to a larger audience
DATA SERVICES Ensure high levels of accuracy in data entry, data conversion, data processing, data extraction, data indexing, and data analytics services
INSURANCE BPO SERVICES World-class, timely, and cost-effective insurance support to assist insurance carriers and agencies to meet their business goals with 100% data confidentiality
PHOTO
EDITING Get your images enhanced, airbrushed, restored, processed, manipulated, clipped, color corrected or stitched to perfection
DATA
SCIENCE Harness the potential of data science, machine learning, predictive analytics, and cognitive computing for your business growth
RESEARCH & ANALYSIS Get comprehensive research report creation services and PPT creation support for diverse business domains at a reasonable price
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SERVICES

LEGAL PROCESS OUTSOURCING

CUSTOMS BROKERAGE

LOGISTICS SERVICES

TRANSCRIPTION SERVICES

TRANSLATION SERVICES

FINANCE & ACCOUNTING

RESEARCH & ANALYSIS

DATA SCIENCE

MORTGAGE SERVICES

ADDITONAL SERVICES

Flatworld Solutions offers a gamut of services for small, medium & large organizations.
View all services

More than 50% of consumers feel that companies should revamp their customer engagement strategy. Does it mean that every 1 out of 2 of your customers is dissatisfied with your call center agents? Outsource call center monitoring services to us today to find out the truth about your customer service satisfaction rate. Recognize the communication gaps with the system and resolve them to improve call quality and customer retention rate.

Our floor managers scrutinize each call minutely to gauge the level of customer satisfaction. Our team comprises qualified agents with multi-linguistical proficiency. We leverage the latest software options and world-class infrastructure to deliver as per international quality standards. Reach out to us to refurbish your contact center strategy and enhance the first call resolution rate with our customized services.

Our Call Center Monitoring Support Services

Choose our call center quality monitoring service to free up your in-house resources so that you can focus on core business functions like customer acquisition and retention. We employ the best agents to meet your business goals seamlessly. Our call center monitoring support services include -

Video Monitoring Services

Our video monitoring services ensure consistent and seamless live monitoring with real-time intervention. We scan employee behaviour, patterns, and habits and implement ways to achieve quicker response times.
CCTV Monitoring Services

Our team synchronizes your CCTV with the video monitoring systems to monitor the activities in the remote location. Our vigilant experts help you deter and prevent mishaps in real time through effective remote monitoring.
Call Monitoring Services

Our call center quality monitoring services ensure that every call meets the standards of excellence. Our analysts efficiently analyze the calls to retrieve great insights about customers.
Voice Broadcasting Services

Boost your lead generation campaigns with our voice broadcasting solutions. We help broadcast messages to various customers simultaneously to ensure your brand message pierces through multiple levels.

Our Call Center Monitoring Support Process

Our call center monitoring solutions abide by the following steps to ensure maximum ROI for our clients -

01. Monitoring Goals

During call monitoring, our team obtains real-time data on agent performance, call duration, and customer satisfaction. We carefully map our services to meet your business goals

02. Evaluation Criteria Development

We perform extensive rounds of account verification, follow-ups, skill development, and performance review. It helps us gather accurate data for effective call monitoring and scoring

03. Prioritizing Call Division

We segregate the incoming calls and categorize them as per their importance and need for special attention. The customer calls are segmented based on parameters like bad experiences or high-profile customers

04. Process Map of Call Monitoring

The call monitoring details are documented under heads like goals, factors, roles, techniques, call monitoring duration, weekly/monthly/daily tracking, follow-ups, and meetings. Also, detailed call quality analytics services are monitored and shared with our customers

05. All Team Members in Position

We brief the team on every detail and their positions before the schedule of call monitoring. Every stakeholder knows about their respective roles. Also, we conduct training sessions to drive home call monitoring benefits and necessities

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Why Outsource Call Center Monitoring Services to Flatworld Solutions?

We are a leading provider of call center monitoring services to global clients. The benefits of partnering with us include -

ISO Certified

We are an ISO/IEC 27001:2013 certified service provider. Our ISMS certification is proof of data integrity and quality assurance.
Data Security

We employ the best tactics to ensure the total security of client data. We sign NDA documents that bind us legally to ensure that there is no unauthorized third-party data access.
Flexible Pricing Options

We give priority to client satisfaction while keeping our prices reasonable. It ensures that even small businesses can reap the benefits of our call center monitoring solutions.
Dedicated Team

We have a team of dedicated professionals to ensure the best quality customer service results. The 1000+ employees on board ensure that our team handles your projects efficiently.
Faster Turnaround

We operate from 10+ global delivery centers. The projects we undertake are completed and delivered to the clients at lightning-fast speed.
Ease of Scalability

We adapt our services according to client requirements. So, if there is ever an unprecedented increase in incoming calls, we will have the equipment and the resources to handle it.

Our Additional Call Center Solutions

Contact Center
Services

Ensure the success of your contact center and garner positive opinions through enhanced customer service support.

Inbound Call Center Services

Our professionals deliver the best inbound call center services. Reach out to us now for real-time tech support, query resolution, and more.

Outbound Call Center Services

Improve business standards and increase business revenue with our outbound call center services. Gear up for the best customer service experiences ever!

Virtual Assistant
Services

We offer reliable virtual assistant services to our clients. Our exceptional team of experts assists your customers while increasing sales through up-selling or cross-selling.

Customer Support
Services

Choose our customer support services to provide your consumers with the ultimate brand experience. Make them feel cherished and ensure better brand loyalty.

Lead Generation
Services

We implement valuable insights and performance-driving factors into your lead generation campaigns to ramp up the outcomes.

Client Success Stories

Case Study on Telecalling Lead Generation Services

Provided Tele calling Lead Generation Services to a Leading Financial Firm

A leading financial company was successful in achieving its goal with telephonic lead generation. The lead gen support we offered enhanced their efficiency and ROI.

Case Study on Outbound Call Center Services Support

FWS Helped a UK Company to Sell a Mobile App through Outbound Calling

A well-known client based out of the UK received lead generation support from us and therefore, saw an increase in sales and customer base.

Testimonials

Respect to Flatworld Solutions on the level of delivering us the best quality agents in the industry, that not only help our business to grow but also assist our clients on all possible levels. What we have experienced with Flatworld Solutions is that we are dealing with a company that is dedicated, dedicated to delivering us with the best possible service and devotion.

Vice President,
Insurance Auto Auction Providers, USA More Testimonials »

We are a leading provider of high-quality call center monitoring services. From reduced time consumption to increased monetary benefits, our services enhance your business in several ways. Here are a few reasons why you should choose us as your call center monitoring company -