Call Center Monitoring Services

Evaluate call quality and agent performance. Facilitate immediate assistance from higher authority whenever needed with our meticulous call center monitoring services

More than 50% of consumers feel that companies should revamp their customer engagement strategy. Does it mean that every 1 out of 2 of your customers is dissatisfied with your call center agents? Outsource call center monitoring services to us today to find out the truth about your customer service satisfaction rate. Recognize the communication gaps with the system and resolve them to improve call quality and customer retention rate.

Our floor managers scrutinize each call minutely to gauge the level of customer satisfaction. Our team comprises qualified agents with multi-linguistical proficiency. We leverage the latest software options and world-class infrastructure to deliver as per international quality standards. Reach out to us to refurbish your contact center strategy and enhance the first call resolution rate with our customized services.

Our Call Center Monitoring Support Services

Choose our call center quality monitoring service to free up your in-house resources so that you can focus on core business functions like customer acquisition and retention. We employ the best agents to meet your business goals seamlessly. Our call center monitoring support services include -

1. Video Monitoring Services

   

   Our video monitoring services ensure consistent and seamless live monitoring with real-time intervention. We scan employee behaviour, patterns, and habits and implement ways to achieve quicker response times.

2. CCTV Monitoring Services

   

   Our team synchronizes your CCTV with the video monitoring systems to monitor the activities in the remote location. Our vigilant experts help you deter and prevent mishaps in real time through effective remote monitoring.

3. Call Monitoring Services

   

   Our call center quality monitoring services ensure that every call meets the standards of excellence. Our analysts efficiently analyze the calls to retrieve great insights about customers.

4. Voice Broadcasting Services

   

   Boost your lead generation campaigns with our voice broadcasting solutions. We help broadcast messages to various customers simultaneously to ensure your brand message pierces through multiple levels.

• Audio Monitoring Services
• Remote Video Monitoring Services
• Text Monitoring Services
• Call Auditing Services
• Call Quality Analytics
• AI Monitoring Support
• Content Monitoring Support

Our Call Center Monitoring Support Process

Our call center monitoring solutions abide by the following steps to ensure maximum ROI for our clients -

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples

Why Outsource Call Center Monitoring Services to Flatworld Solutions?

We are a leading provider of call center monitoring services to global clients. The benefits of partnering with us include -

• ISO Certified

  We are an ISO/IEC 27001:2013 certified service provider. Our ISMS certification is proof of data integrity and quality assurance.

• Data Security

  We employ the best tactics to ensure the total security of client data. We sign NDA documents that bind us legally to ensure that there is no unauthorized third-party data access.

• Flexible Pricing Options

  We give priority to client satisfaction while keeping our prices reasonable. It ensures that even small businesses can reap the benefits of our call center monitoring solutions.

• Dedicated Team

  We have a team of dedicated professionals to ensure the best quality customer service results. The 1000+ employees on board ensure that our team handles your projects efficiently.

• Faster Turnaround

  We operate from 10+ global delivery centers. The projects we undertake are completed and delivered to the clients at lightning-fast speed.

• Ease of Scalability

  We adapt our services according to client requirements. So, if there is ever an unprecedented increase in incoming calls, we will have the equipment and the resources to handle it.

Our Additional Call Center Solutions

Client Success Stories

Provided Tele calling Lead Generation Services to a Leading Financial Firm

A leading financial company was successful in achieving its goal with telephonic lead generation. The lead gen support we offered enhanced their efficiency and ROI.

Read more

FWS Helped a UK Company to Sell a Mobile App through Outbound Calling

A well-known client based out of the UK received lead generation support from us and therefore, saw an increase in sales and customer base.

Read more

Choose Us as Your Call Center Monitoring Company

We are a leading provider of high-quality call center monitoring services. From reduced time consumption to increased monetary benefits, our services enhance your business in several ways. Here are a few reasons why you should choose us as your call center monitoring company -

• Our team has experts with multi-lingual proficiency
• We provide our clients with dedicated managers to serve as SPOCs
• Real-time updates about project progress and timelines
• Absolute transparency in terms and conditions and pricing options
• In-house training for call center agents to improve performance
• 24/7 availability and instant responses over calls, texts, and SMSs

Reach out to us today to outsource call center monitoring services at the best rates!