Are you in need of a partner to handle audio monitoring for your call center business? If the prohibitive cost of running full-fledged audio monitoring services is leaving you concerned, we have you covered with audio monitoring services. Whether it is in a video or audio file, the quality of audio matters a lot to ensure the receiver got it right. A live webinar, a recorded audio broadcast, a YouTube video, calls that go in and out during the customer support, and most other forms of content can be monitored.

Flatworld Solutions, a pioneer in lean six sigma-driven audio monitoring services, has been serving such businesses for 19+ years. Outsourcing audio monitoring services to us will take monitoring to the next level by leveraging the expertise and the top-notch infrastructure we have implemented to support our expert professionals to execute the projects without hassles.

Audio Monitoring Services We Offer

With managers having more than a decade of experience and equally enthusiastic subordinates, our team of audio monitoring services provider has delivered great service levels to our clients throughout the project from gathering requirements to customer support. To help our clients narrow their decisions, we have classified our services broadly as follows -

Telecast Audio Monitoring Services

There are a lot of things that should go hand in hand to produce a live telecast at a caliber. Audio monitoring is an important thing as audio should be in line with all the action that happens on the screen. We track live TV broadcasts for clarity, frequency shifts, AV sync delays, and disruptions. Our monitoring system flags out-of-spec performance in real time, allowing immediate correction via client-side tech teams.

Radio Broadcast Audio Monitoring Services

Even though the radio broadcast contains only audio content, the disturbance and variation in frequencies are disastrous to live airing. It will cost you a huge number of listeners. At Flatworld Solutions, we have a team of professionals who have mastered the art of monitoring live shows aired on radios. When you outsource audio monitoring services to us, you are sure to keep up the live air show error-free.

Webinar Audio Monitoring Services

A live webinar is almost the same a live telecast, but unlike a television program, the information delivered by webinar is crucial and will be used by businesses to make decisions. Due to the importance of the information, our team of audio monitoring services has assisted many businesses to bring on a perfect webinar by monitoring the output audio for its correctness and quickly reporting any errors that must be corrected on a live session.

Call Center Audio Monitoring Services

When there are multiple executives taking calls over potential customers or existing customers for their support, it is more likely to have background noise. Sometimes, the frequency of the background noise may increase and cause inconvenience to customers. We monitor inbound/outbound support calls for noise, distortion, mic performance, and Voice of the Customer (VoC) capture. Insights help reduce repeat calls, that is, the Non-Value Added (NVA) effort, and improve Customer Satisfaction Score (CSAT) by eliminating environmental issues that affect customer perception.

Process We Follow - Audio Monitoring Services

At Flatworld Solutions, having the right processes in place is equally important as having highly experienced professionals and top-notch infrastructure. To deliver the project with higher accuracy and first-class quality within the shortest turnaround time, we have set up a feasible process for analyzing and studying all our processes. Our work process is as follows -

Audio sources are securely synced with Flatworld’s Lean Six Sigma-driven remote monitoring tools via encrypted connections. Your team retains complete control of live feed access and pause/resume functions.

Our monitoring system will detect an imminent audio error during broadcast or calls. Based on the importance and preset guidelines, our monitoring experts will recognize & rectify errors

The recorded errors of the audio will be routed to the operators at our client's end. The operator will liaise with broadcasting technicians to rectify it instantly

Our experts use specialized tools to assist in Root Cause Analysis (RCA) and remediation, applying fixes to reduce repeat errors in future sessions.

Why Outsource Audio Monitoring Services to Flatworld Solutions?

As an audio monitoring service providing company, we have been serving our clients fulfilling their unique requirements. From our experience, we have understood what brings satisfaction to our clients and where we can serve better than our competitors. When you outsource audio monitoring services to us, you are sure to enjoy several advantages compared to our competitors. Few of them are as follows -

ISO Certified Audio Monitoring Services Provider

We are ISO 9001:2015 certified and follow rigorous internal QA protocols to deliver high-accuracy results in audio performance evaluation. Our domain-level experience and knowledge of the latest audio monitoring tools make us the number one choice.

100% Data Security

In this era where digital information is more prone to hackers and theft, we understand that the confidentiality of our clients' data should never be compromised at any point in our collaboration. As an ISO/IEC 27001:2022 certified provider, we ensure all recordings, reports, and data flows are encrypted and handled per Non-Disclosure Agreements (NDAs). Data is transferred via Secure File Transfer Protocol (SFTP)/Virtual Private Network (VPN)-secured channels. All the files will be transferred through a secure FTP, and all integrations with third-party tools and software are encrypted.

Quality and Accuracy

The two utmost important factors we consider while executing any projects are quality and accuracy. We understand that only these two qualities will bring value to our effort. Our team of QA always ensures the highest quality and accuracy.

Flexible Pricing

At Flatworld Solutions, our pricing is based on your channel count, monitoring volume, and resolution Service Level Agreements (SLAs), ensuring that you only pay for what’s monitored.

Top-tier Infrastructure

Flatworld Solutions is equipped with the latest tools and software to help our professionals in delivering projects within the promised turnaround time, maintaining the utmost quality and accuracy.

Dedicated Team

When a team works on multiple projects, major errors are always a possibility. With more than a thousand employees on board, Flatworld Solutions gives each client a non-pooled team of audio professionals, ensuring deep domain understanding and consistent delivery.

Quick Turnaround Time

The combination of experienced professionals, world-class tools and software, and the most efficient process-flow has always proven to be the best by delivering projects of all scales with the quickest turnaround time.

Scalability

With more than a thousand experts and world-class infrastructure to support them, we execute the projects professionally because there is always a scope for scalability at Flatworld Solutions.

Single Point of Contact

In any business, the communication between the client and a service provider is crucial to complete the project on time and for a better relationship between the two. We, at Flatworld Solutions, understand that any miscommunication will bring a crack in the relationship with our clients. We assign an SPOC who coordinates reports, flags incidents, and communicates insights, reducing project clutter and boosting traceability.

24/7 Customer Support

We understand that our job is only half done when we deliver projects to our clients. The project is complete when we address all of our client's queries post project delivery. That's where we stand out in the competition. Since we have clients across the globe operating under different time zones, we keep our customer support open 24/7 to ensure our complete service.

Additional Services You Can Benefit From

Inbound Call Center Services

Maximize customer satisfaction and streamline operations with our professional inbound call center services.

Outbound Call Center Services

Drive your business growth with our outbound call center services. Our experienced agents follow a strategic approach to expand your customer base.

Cold Calling Services

Unlock new opportunities and generate quality leads with our targeted cold calling services. We will help you accelerate your sales pipelines.

B2B Lead Generation Services

Fuel your business growth with our effective B2B lead generation services, where we use proven strategies to identify and engage high-quality prospects.

Client Success Stories

Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

We provided monitoring services to a client based out of Singapore. We carried out monitoring services by capturing the video content being live-streamed by their back-stage systems.

Provided Call Quality Monitoring Services to an AI Platform Provider

High-quality call monitoring services were provided to a top AI platform provider. Our cost-effective services enabled the client to enhance their service quality.

Client Testimonials

We started working with Flatworld solutions to conduct an outbound call campaign on the North East of the US to acquire new clients and further analyze the law-enforcement market. Resulting logs, audio recordings, and reports presented by Flatworld daily were highly valuable for enhancing and controlling the overall process. Overall, I am very satisfied with Flatworld and would strongly recommend them.

CEO, Company analyzing the chemical composition of substances, CA

More Testimonials

Outsource Audio Monitoring Services to Flatworld Solutions

How good is your audio delivered to your audience through broadcasting? How good is the sound quality of the calls that your business executives converse with clients? How good is the audio quality of your latest webinar? Are you monitoring to make it better? Most businesses that prefer to have their audio monitored, choose to outsource the work to pioneer audio monitoring service provider like Flatworld Solutions. However, disturbances and lower audio quality have always been the roadblock. Therefore, businesses are forced to monitor each type of audio to ensure the delivery of high-quality audio to the receiver. Many businesses do monitor the incoming and outgoing audio information as per their scale and requirements. Since audio monitoring set up is a quite complex process, most businesses choose to outsource it to professionals like us.-

Audio clarity directly impacts brand reputation, customer trust, and compliance. Flatworld’s Lean Six Sigma-driven audio monitoring solutions give you precision control over every broadcast, webinar, or customer call.

Connect with us now to start a pilot and see how audio quality management improves your communications without the overhead of in-house teams.