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Does your organization receive thousands of emails from customers which go unnoticed and unanswered? Outsourcing email support services can help you answer these email queries from customers within a fast turnaround time. When you outsource email support services, you can save on precious time and concentrate more on your organization's core competencies.
Flatworld Solutions, a pioneer in outsourcing has been providing a wide range of professional services that cater to varied industries. We have over 16 years of experience in providing customer support services to global customers and we can proficiently answer emails and customer queries on your behalf.
By outsourcing non voice support services to Flatworld, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.
Offshoring email support services to Flatworld
Experienced workforce - At Flatworld we have a highly skilled, trained and experienced team of call center professionals who are well-trained in the providing competent non voice support services. Our skilled email support professionals can answer all your emails with appropriate and prompt replies. Flatworld's email support professionals are skilled in customer care, technical support, order fulfillment, verification, complete query resolution and resolving escalated cases.
Reliable email support services - You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our professionals work on a 24x7x365 days basis, none of your emails will go unanswered. Outsource to Flatworld and get access to high-quality non voice support services at a cost-effective price.
Domain expertise - Our team can efficiently answer a number of email queries related to service-related queries, queries regarding complaints billing, product queries, after sales queries, information queries. We can also use email support services to up-sell and cross-sell your organization's products and services. Our team can also collect feedback from your customers.
Increased customer satisfaction - Since all your customers' queries will be answered on a 24x7x365 days basis, there would be no need for you to state your business hours to your customers. You can save on investing in a customer support or call center team and you can concentrate more on your core business functions. Outsourcing email support services to Flatworld can help you benefit from increased customer service quality and availability.
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How we work
Creation of database - We will first create a knowledge database of your customers frequently asked questions. This database would be created after discussing your customers' common requirements in detail.
Regular updation of database - This database would be regularly updated based on our customers' interactions with potential customers.
Apart from this, our team would be given in-depth training on our customer's services, products and processes. This in-depth training equips our team to reply email queries with accurate, clear and complete answers. By answering accurately there are fewer follow-ups and increased customer satisfaction.
The important of providing customers with email support services
If your organization is looking for customer loyalty, increased customer satisfaction and a competitive edge over competitors then your organization must be prompt in replying to email queries. Fast and accurate replies to emails can bring an increase in your business. You cannot see an increase in customer satisfaction, if you just send auto-responses and no follow-ups.
When you use auto-response acknowledgements, the customer's questions are not accurately answered and your customer also loses his/ her trust in your organization. Your organization might also being losing a large volume of potential customers, due to the lack of efficient email support services.
Offshoring email support services to an experienced service provider can help you to efficiently tackle these issues and benefit from increased customer satisfaction. Flatworld can help you gain prospective customers and increased customer satisfaction by providing accurate answers to email queries. Outsourcing non voice support services to Flatworld can help you save on manpower and costs, while seeing an increase in your revenue.
Advantages of offshoring non voice support services to Flatworld
High-quality and professional email support services at a cost-effective price
Stringent quality control processes to ensure quality at every stage
Fast and accurate replies to email queries on a 24x7x365 days basis
Experienced, qualified and trained email support professionals
Quick turnaround time
Client Case Study
Flatworld Provided Email Support Services to an IT & Accounting Firm
A leading Australian IT and accounting firm was looking for a reliable and cost-effective email technical service provider. Our team provided them with cost-effective services.