Remote IT Support Services

Outsource Remote IT Support Services

Wouldn't it be amazing if you could get an instant help whenever you face a problem with your computer system? If yes, then remote IT support outsourcing services is what you need! Outsourcing remote IT support service is a smarter way of resolving computer related issues within a quick time. Be it a hardware or software issue, most of these can be sorted remotely using an online platform.

Flatworld Solutions can provide you and your clients with the best-in-class remote IT support services which will resolve IT issues quickly. Our team of call center executives is trained to handle any of the software issues with high efficiency and ease.

Remote IT Support Services We Offer

Flatworld Solutions gives you the services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote technical support services for your internal IT needs or as a third-party IT support service for your clients. Here is a gist of our offshore remote support services -

  1. Incident-based Support

    • Microsoft Windows Server
    • Microsoft Small Business Server
    • Microsoft Exchange Server
  2. Managed Monitoring Support Services

    • Network Monitoring
    • Boot Up Issues
    • Server Monitoring
    • Event Log Monitoring
    • Website Monitoring
    • Online Connectivity Issues
    • Browser Connection issues
    • Data Retrieval
    • Adware/Spyware/Malware Removal
    • Virus Removal
    • Slow System Issues
    • System Formatting Issues
    • Performance Tuning Issues
  3. Setup and Installations

    • Desktop and Laptop
    • Microsoft Windows/Exchange Server, AD Domain Environment, SBS
    • Desktop Application Software
    • Microsoft DHS/DHCP Server and Configuration
    • Printers and Peripherals
    • Group Policy Configuration and Server Migration
  4. Managed Services Support

    • Help Desk Services
    • Break Fix Support
    • Proactive Management
    • Consulting
    • Server Support
    • Server Deployment

Industries We Serve

Having been in the call center industry for over a decade now, we have gained the experience of working with clients from a spectrum of industries across the globe. Some of the industries we cater to include, but not limited to -

AutomobilesAutomobiles
FinanceFinance
DefenseDefense
CommunicationsCommunications
Customs BrokerageCustoms Brokerage
Energy UtilitiesEnergy and Utilities
EducationEducation
HealthcareHealthcare
LogisticsLogistics
ManufacturingManufacturing
Media EntertainmentMedia & Entertainment
Public Sector GovernmentPublic Sector/Government
Retail e-commerceRetail & E-Commerce
TelecommunicationsTelecommunications

Reasons to Choose FWS for Remote IT Support Services

Are you thinking of why you should choose to outsource remote IT support to Flatworld Solutions? We have gained enough experience to cater to your various remote IT support requirements. Some of the key reasons for you to choose us for remote IT support services include -

  1. Flexible Pricing Options

    At Flatworld Solutions, we have flexible pricing options for the remote IT services we render. This will enable you to pay based on factors such as complexity of resolved issue, time involved to resolve the issue, number of calls in a day, etc.

  2. Best Infrastructure

    Our team of call center executives delivers unparalleled services as they have access to the best infrastructure in terms of uninterrupted network connections, state-of-the-art office spaces, and the latest tools and technologies.

  3. Data Security

    We understand the importance of data security when it comes to the handling of IT issues and make sure that we follow the industry-standard best practices to safeguard your data.

  4. Quality Monitoring

    We have a strict quality monitoring process in place which ensures that each and every issue is addressed with the same seriousness and effort.

  5. Experienced Call Center Executives

    Our team is comprised of highly skilled, talented, and experienced call center executives who are trained to work on the latest contact center tools and technologies and resolve even the most complicated IT issues.

  6. Multilingual Support

    We have employed remote IT support executives who are well-versed in multiple languages. It helps us communicate vital information in the language you are comfortable with and therefore, provide a seamless user experience.

  7. Detailed Reporting

    Our team has the required skills and bandwidth to provide you with detailed reports on the number of issues resolved, the types of issues reported, and other key metrics.

  8. 24*7 Availability

    Our call center executives are available at all times during your work hours in your time zone. Hence, you can rest assured that our representative will always be available to assist you, irrespective of the time zone difference.

  9. Ease of scalability

    At FWS, we have the necessary resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any spike in your business demands so that you pay only for the services rendered.

Outsource Remote IT Support Services to Flatworld Solutions

Testimonials

Respect from Flatworld Solutions on the level of delivering us the best quality agents in the industry, that not only help our business to grow but also assist our clients on all possible levels, ranging from customer support up to sales support.

Vice President,
Insurance Auto Auction Providers, USA
More Testimonials »

Flatworld Solutions has been a leading provider of remote IT support services and a plethora of other call center services to its global clientele. We have been in this industry for over 12 years now and have the experience of working with clients from different verticals and industries. Leverage the services of our experienced team and our expertise which has enabled us to serve over 11190 customers across 221 countries. We assure you a profitable, safe and secure outsourcing experience with us.

If you are looking for a reliable, efficient, accurate, and cost-effective remote IT support service provider, then you have come to the right place. Get in touch with us today!

Pricing

Pricing

Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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