Leverage the power of online technical diagnostics and collaborative browsing tools to minimize disruptions, manage workloads, and scale operations with our remote IT support services.
End-to-End Remote IT Support Services Built for Multi-Site, Multi-Platform Enterprises
When a server stalls or a ticket surge threatens your Service Level Agreements (SLAs), you need a response that is both rapid and audit-ready. For growing businesses and global enterprises, delayed resolution translates into missed SLAs, revenue loss, and reduced user satisfaction.
At Flatworld Solutions, we offer outcome-driven remote IT support services without overextending your in-house resources. Our workflow follows the Define, Measure, Analyze, Improve, Control (DMAIC) lifecycle, which translates into smaller backlogs, continuous compliance, and uninterrupted client uptime.
With over two decades of global experience, Flatworld Solutions is a trusted remote IT support provider for enterprises across e-commerce, healthcare, logistics, and finance. Our remote managed IT support combines the power of leading tools and expertise, enabling automation, real-time diagnostics, and compliance.
Remote IT Support Services We Offer
Our remote IT support services are designed to function as a seamless extension of your internal team. You can hire our remote tech services for your internal IT needs or as a third-party IT support service for your clients. Here is a list of our offshore remote support services -
Setups and Installations
- Desktop and Laptop
- Desktop Application Software
- Microsoft DHS/DHCP Server and Configuration
- Group Policy Configuration and Server Migration
- Microsoft Windows/Exchange Server, AD Domain Environment, SBS
- Printers and Peripherals
Managed Monitoring Support Services
- Network Monitoring
- Boot Up Issues
- Server Monitoring
- Event Log Monitoring
- Website Monitoring
- Online Connectivity Issues
- Browser Connection Issues
- Data Retrieval
- Virus Removal
- Slow System Issues
- System Formatting Issues
- Performance Tuning Issues
- Adware/Spyware/Malware Removal
Incident-based Support
- Microsoft Windows Server
- Microsoft Exchange Server
- Microsoft Small Business Server
Managed Services Support
- Help Desk Services
- Break Fix Support
- Proactive Management
- Consulting
- Server Support
- Server Deployment
In a recent engagement, ticket backlog shrank by 80% after a DMAIC‑guided triage redesign—proof that focused root‑cause work beats brute‑force staffing.
Our Remote IT Support Service Process
We follow a structured, secure, and client-first approach to deliver responsive and compliant remote IT support services. Our offerings are highly customizable, which means you get and pay for your specific service needs. Embedded in the DMAIC lifecycle, here is the process we follow:
Support begins with logging your request through our remote IT support tools. Depending on the priority and client convenience, you can reach us via phone, email, or direct contact.
We guide users to help them download the right remote IT support software compatible with their hardware. This prevents unnecessary errors and enables seamless remote access.
Using verbal and written instructions, we assist your clients in configuring the access control and network settings. Our expert-led remote tech services ensure the environment is ready for diagnosis while adhering to your organization’s compliance protocols.
Once connected using a secure session ID, we identify your system, isolate the issue, and provide resolutions. Our validated improvements have slashed Mean Time to Resolve (MTTR) by up to 50% while maintaining enterprise-grade security and traceability.
After resolving the issue, we verify the system stability to ensure there are no residual issues that may surface later. This offers a complete solution and preventive measure for long-lasting customer satisfaction.
After resolving the IT challenge, we request service feedback to document the client experience and satisfaction level. This helps us refine and streamline our remote managed IT support according to your performance expectations.
Industries that Outsource Remote IT Support Services to Us
We have been delivering scalable remote IT support solutions to clients across diverse global industries. Our expertise spans, but is not limited to -
What Makes Us the Preferred Remote IT Support Company?
Our solutions follow Voice of Customer (VoC) to Critical to Quality (CTQ) mapping, ensuring repairs align with your security, availability, and cost targets. Here is what makes us a globally leading partner to outsource remote IT support services:
Certified Remote IT Support Services Company
Being a trusted off-site remote IT support provider, it is our goal to bring quality services that help you get the right value of your investment. We operate under ISO 9001:2015 to ensure consistency, quality, value, and compliance.
Data Security
We greatly value the security of your confidential data. We are ISO/IEC 27001:2022 certified and strictly enforce NDAs for all support staff. This ensures your sensitive data is protected under enterprise-grade security protocols.
High Accuracy and Service Quality
We have a strict quality monitoring process in place. Every ticket is handled with care and precision under our rigorous quality monitoring system. From minor fixes to persistent bugs, every issue is professionally dealt with and resolved with the same seriousness and care.
Short Turnaround
Driven by the DMAIC lifecycle, our remote managed IT support reduces recurring issues and accelerates response time. This is especially critical for clients who are in a rush and need a fast resolution. With an average turnaround time 30% faster than industry standards, we help restore operations before SLAs are breached.
Scalability
We have the necessary resource capability, both in expertise and infrastructure. Whether you're expanding to new locations or experiencing seasonal spikes, our infrastructure and technical depth adapt to your pace.
Single-point Contact
Access a dedicated remote IT support provider who possesses a deep understanding of your environment and acts swiftly. You can reach our expert whenever needed without long waits or complex routing.
Experienced Team of Support Executives, Project Leaders, and IT Experts
Our remote IT support services are powered by a team of highly skilled, talented, and experienced call center executives.They are trained on leading contact center tools and technologies to resolve even the most complicated IT issues.The compelling benefits of leveraging our expertise include:
Multilingual Support
Our remote IT support executives are well-versed in multiple languages to cater to customers around the globe. This ensures seamless communication in the language you are comfortable with.
Modern Infrastructure
High-speed internet, secure server access, and the latest remote IT support tools ensure consistency, uptime, and responsiveness.
Remote Support Tools
Uninterrupted workflow with industry-leading IT support software to troubleshoot and resolve technical issues instantly through secure, authorized remote access.
Secure Data Exchange
We use secure VPN and FTP for safe file sharing, enabling you to send project files without risk.
Round-the-clock Availability
24/7 support through follow-the-sun staffing, ensuring availability even during peak hours or off-business times.
Flexible Pricing Options
Pricing based on issue complexity, resolution time, and daily ticket volume — ensuring cost-effectiveness for businesses of all sizes.
Additional Services You Can Benefit From
Our remote IT support services stretch across various other specialized capabilities to boost security, scalability, and user productivity. As a one-stop destination, we hold a portfolio of various other services, including:
- Call Center Technical Support Services
Get qualified and skilled technical experts who can handle any technical glitch while you focus on the things that matter. Each assistance starts with Poka-Yoke (error-proofing) diagnostics to pinpoint the statistical root cause and prevent recurrence.
- Chat Support Services
Get quick, reliable, and professional chat support services that promptly assist your customers with all their queries. We deliver fast answers to queries and improve satisfaction to reduce backlogs.
- Email Support Services
Minimize abandonment ratio and respond to email queries on time with our email support services. Our proactive approach minimizes abandonment rates and enhances user confidence.
- IT Consulting & Training
Strategic IT consulting, infrastructure audits, and user training to help align your technological power with your business and performance objectives. We hold a proven track record in improving system performance and user adoption with guidance and onboarding led by experts.
- Video Chat Services
Cater to even the most challenging customer demands successfully with our video chat support services. Especially suitable for complex issues, demos, or teams using multi-platform environments.
- Network Monitoring & Management
Manage any size of network infrastructure with ensured uptime, performance, and security. Our network management experts can identify and resolve issues in real time to prevent escalation across connected environments.
- Data Backup & Disaster Recovery
Securely store your valuable data in a disaster-proof automated backup. Our data recovery solutions can safeguard your data and offer rapid restoration that minimizes downtime and data loss during threats like cyberattacks, outages, or system failures.
Client Success Stories
A Leading IT Services Company Outsourced Remote IT Support Services to Flatworld Solutions and Saved Big on Time & Cost
An IT Services Company was facing IT support issues and approached Flatworld to outsource BPO services. Since the client's resources were not in spec with the trending BPO platforms, we closed the gap with our expertise in short TAT.
Flatworld Solutions Provided Call Center Support to a Client with Customers in the APAC Region
A quality workforce management software company approached Flatworld Solutions for call center support. The client was under-resourced to handle mission-critical call center functions. Using an agent adherence system, we provided support for the call center workforce management system.
Client Testimonials
What I have appreciated most about Flatworld Solutions, is the representative's attentiveness.
- Director of Sales,
Business Automation Firm, Oakville, ON
Outsource Remote IT Support Services to Resolve Technical Issues Swiftly
We are a leading provider of remote IT support services and a plethora of other call center services to our global clientele that spans across 167 countries. With extensive experience in serving companies from various industries, we have satisfied over 18,000 customers. Partnering with us means fewer firefights, a stronger compliance posture, and a support model that scales as fast as your client roster.
Ready to upgrade your technology infrastructure with our expert-led Remote IT support services? Contact us for a free demo today!
FAQs
- 24/7 monitoring of cloud platforms like AWS, Azure, and Google Cloud
- End-to-end deployment and migration of cloud infrastructure
- Cost optimization through usage reviews and resource tuning
- Cloud maintenance, performance checks, and regular updates
- Speed and uptime enhancements via performance tuning
- L1 Support:Handles basic user issues like login problems and resets
- L2 Support:Resolves escalated system errors and data access issues
- L3 Support:Addresses advanced server, database, and custom code problems
- 24/7 infrastructure monitoring and anomaly detection
- Vulnerability assessments and risk mitigation plans
- Documentation and reviews for regulatory compliance
- Architecture design and deployment of storage infrastructure
- Configuration, permissions, and admin support for platforms like SQL
- Performance monitoring and automated backup management
- Disaster recovery planning and vulnerability assessments
- Query tuning and storage optimization for high performance
- Creation of easy-to-navigate knowledge base articles
- Ongoing updates to FAQs based on user feedback
- Refinement of user guides for clarity and task efficiency
Live chat with us
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
