Wouldn't it be amazing if you could get an instant help whenever you face a problem with your computer system? If yes, then remote IT support outsourcing services is what you need! Outsourcing remote IT support service is a smarter way of resolving computer related issues within a quick time. Be it a hardware or software issue, most of these can be sorted remotely using an online platform.
Flatworld Solutions can provide you and your clients with the best-in-class remote IT support services which will resolve IT issues quickly. Our team of call center executives is trained to handle any of the software issues with high efficiency and ease.
Remote IT Support Services We Offer
Flatworld Solutions gives you the services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote technical support services for your internal IT needs or as a third-party IT support service for your clients. Here is a gist of our offshore remote support services -
Microsoft Windows Server
Microsoft Small Business Server
Microsoft Exchange Server
Managed Monitoring Support Services
Boot Up Issues
Event Log Monitoring
Online Connectivity Issues
Browser Connection issues
Slow System Issues
System Formatting Issues
Performance Tuning Issues
Setup and Installations
Desktop and Laptop
Microsoft Windows/Exchange Server, AD Domain Environment, SBS
Desktop Application Software
Microsoft DHS/DHCP Server and Configuration
Printers and Peripherals
Group Policy Configuration and Server Migration
Managed Services Support
Help Desk Services
Break Fix Support
Industries We Serve
Having been in the call center industry for over a decade now, we have gained the experience of working with clients from a spectrum of industries across the globe. Some of the industries we cater to include, but not limited to -
Energy and Utilities
Media & Entertainment
Retail & E-Commerce
Reasons to Choose FWS for Remote IT Support Services
Are you thinking of why you should choose to outsource remote IT support to Flatworld Solutions? We have gained enough experience to cater to your various remote IT support requirements. Some of the key reasons for you to choose us for remote IT support services include -
At Flatworld Solutions, we have flexible pricing options for the remote IT services we render. This will enable you to pay based on factors such as complexity of resolved issue, time involved to resolve the issue, number of calls in a day, etc.
Our team of call center executives delivers unparalleled services as they have access to the best infrastructure in terms of uninterrupted network connections, state-of-the-art office spaces, and the latest tools and technologies.
We have a strict quality monitoring process in place which ensures that each and every issue is addressed with the same seriousness and effort.
Experienced Call Center Executives
Our team is comprised of highly skilled, talented, and experienced call center executives who are trained to work on the latest contact center tools and technologies and resolve even the most complicated IT issues.
We have employed remote IT support executives who are well-versed in multiple languages. It helps us communicate vital information in the language you are comfortable with and therefore, provide a seamless user experience.
Our team has the required skills and bandwidth to provide you with detailed reports on the number of issues resolved, the types of issues reported, and other key metrics.
Our call center executives are available at all times during your work hours in your time zone. Hence, you can rest assured that our representative will always be available to assist you, irrespective of the time zone difference.
Ease of scalability
At FWS, we have the necessary resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any spike in your business demands so that you pay only for the services rendered.
Outsource Remote IT Support Services to Flatworld Solutions
Respect from Flatworld Solutions on the level of delivering us the best quality agents in the industry, that not only help our business to grow but also assist our clients on all possible levels, ranging from customer support up to sales support.
Flatworld Solutions has been a leading provider of remote IT support services and a plethora of other call center services to its global clientele. We have been in this industry for over 12 years now and have the experience of working with clients from different verticals and industries. Leverage the services of our experienced team and our expertise which has enabled us to serve over 11190 customers across 221 countries. We assure you a profitable, safe and secure outsourcing experience with us.
If you are looking for a reliable, efficient, accurate, and cost-effective remote IT support service provider, then you have come to the right place. Get in touch with us today!