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Remote IT Support Services

If you draw out a list of the most irritating things at work, your computer that conks at the most inappropriate time will undoubtedly top the list, leaving behind even annoying bosses. At such times, will you have the patience to wait for your technical assistant to address your problem according to his priorities? Think of the enormous time wasted by each individual employee in your organization owing to their computer malfunctions.

Here is when you need real-time solutions. Flatworld Solutions provides you with remote IT support services, the smarter way of dealing with the issues of your computers. Be it hardware issues or software issues, most IT related problems can be addressed remotely using the online platform.

Flatworld's remote helpdesk services

Flatworld Solutions gives you the services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote technical support services for your internal IT needs or as a third party IT support service for your clients. Here is a gist of our offshore remote support services:

  • Real-time bug fixing and troubleshooting
  • Online tech support with experts answering your requests 24/7 through live chat, call center support, toll free telephone support and email support
  • Complete remote support and management of IT infrastructure - Comprehensive handling of issues spanning across email issues, virus healing and protection, security practices compliance, network set-ups and management, data recovery, driver installations, software updates and much more
  • Software application support and maintenance
  • Pre-sales and post-sales product support
  • Remote PC repair

Choose Flatworld as your partner for remote tech support

Are you thinking of why you should choose to outsource remote IT support to Flatworld Solutions? Check out the benefits we bring you and why our customers opt for our remote technical support services:

  • No more waiting for IT assistants
  • Centralized offshore remote technical support for all your offices worldwide. No need to maintain separate IT support teams in every office
  • Expert hardware and software engineers to quickly address your issues
  • You can save almost 60% on your operating costs
  • Save on infrastructure costs
  • Quick turnaround time for faster problem solving
  • Through and through monitoring of every issue and report generation for your future references
  • Pre-defined processes ensuring shrewd analysis of problems and quick practical solutions without any delay
  • Risk-free services guaranteeing total security of your data and information

Outsource online tech support to Flatworld Solutions

Flatworld Solutions is a trusted outsourcing destination for remote tech support and call center services. Leverage the services of our experienced team and our expertise which has served over 9000 customers across 45 countries. We assure you a profitable, safe and secure outsourcing experience with us.

Contact us to outsource remote tech support. You can expect a prompt response from our team within the next 24 hours.

Pricing

Pricing

Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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