Call Center Consulting Services
Are you looking for a thorough evaluation and consultation of your call center operations that covers workforce management, monitors support quality, help you with recruiting, hiring, and onboarding? Or, do you want to boost your sales & customer support operations? If the answer to these questions is a yes, then let us ramp up your revenue and control your call center operational costs through our expert call center consulting solutions.
Flatworld Solutions, one of the leading call center consulting company has been providing customized call center consulting services for more than 17 years now. We have helped various global clients to create a practical action plan to revamp your call center operations and initiatives. Our call center consulting comprises business and solutions assessments, business roadmap creation, customer profile assessment, technical know-how evaluation, tailor-made custom consulting, etc.
Call Center Consulting Services We Offer
Flatworld Solutions is a domain expert in providing real-world solutions to boost the call center operations. We have a team of senior consultants, project managers, and subject matter experts, who can help you improve customer engagements and grow your business. You can collaborate with us to avail the following call center consulting services -
Call Center Software we use
Industries We Cater to
We can tailor our call center consulting services to suit the unique requirement of every industry and vertical. This includes -
Retail & e-Commerce
Our Call Center Portfolio
Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.
View all Samples
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Benefits of Choosing Flatworld Solutions for Call Center Consulting Services
Flatworld Solutions, one of the leading call center consulting company has around 17 years of experience in offering consultations to global clients. With us, you can have high-quality leads and can also increase your lead volume. We can spearhead any new initiative in your organization, introduce new tools and processes, impart knowledge on the best practices, etc. A few of the many advantages of outsourcing call center consulting solutions to FWS are -
When you do not possess the required resource capability or have a fixed budget, do not worry. We have a solution for you. Our call center consulting services are designed to provide flexible pricing selection options. It is based on factors such as the number of consultants, shift coverage, geography, average call count per week, etc.
Flatworld Solutions is an ISO/IEC 27001:2013 call center consulting company. Our team is qualified to safeguard your business information from any unwanted disruptions. Moreover, our offices, delivery centers, and systems are rock-solid and can protect your data, information, etc. from any security breach or malfunction.
Our call center executives have access to ultramodern tools, technologies, and infrastructure that enable them to achieve your business goals within the stipulated time. Our offices have 8 levels of redundancy for local connectivity, Telco-grade data center, FM200 fire prevention & protection system, etc.
We have adopted Six-sigma methodology at each rung our facility and processes that help us increase our productivity level and minimize the waste. When you outsource call center consulting services to us, you will receive the best consultations that will help you design/re-design your facility.
Our call center consulting process is designed to foster easy accessibility to our resources. We record all our processes in the CRM and also analyze it to find the gaps or identify the opportunities.
We have a built-in CRM to track the progress of the project, see real-time customer data, and perform the follow-ups.
Multilingual Language Support
Our call center consulting representatives are well-versed in several languages. This way, you can communicate with them in the language you are comfortable in.
Our call center consulting agents are accessible 24/7/7 days a week and are ready to provide immediate response to your queries or issues. You can contact us at your convenient time, irrespective of the time-zone difference.
We have a validated recruitment procedure to appeal, train and retain the best consultations. Moreover, our call center executives surpass 200 in number and our entire management experience exceeds 100+ man-years. So, when you outsource call center consulting services to us, you will be confident in receiving high-quality consultations.
Comprehensive Weekly/Monthly Cold Calling Report
We provide highly-detailed weekly/monthly report of findings that will enable you to perform the gap analysis, adopt best practices, and prioritize the critical operations.
Option to Scale-up
With us, you can demand to scale-up the call center consulting services to effectively manage your project demands and budgets; without having to worry about additional overheads or layoffs.
Client Success Stories
FWS Helped a Leading Printer Services Company with Inbound Call Center Services
Flatworld Solutions' expert team designed an exclusive BPO platform that allowed the client ro improve its inbound tech support's performance.
FWS Assisted a Major Healthcare Survey Campaign by Fixing Their BPO Process
Flatworld Solutions streamlined the BPO process of the client by designing a customized BPO platform that allowed them to meet their business objectives and achieve better CSAT scores.
Outsource Call Center Consulting Services to Flatworld Solution
The team 'Flatworld Solutions' has provided an excellent support and always delivered an extra mile in their efforts. Right from the outset, it has been a great experience to work with the Flatworld team.
Safety Connection Company, Bangalore, India
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Flatworld Solutions is one of the leading call center consulting company that specializes in providing consultations on customer engagement strategy, quality assurance process, workforce management, onboarding, performance supervision, knowledge management, feedback engagement, process enhancement, etc. Our call center consultants can help you to map out the best course actions to improve your operations, adopt the best tools, technologies, and process to improve your team and call center performance. Get in touch with us to discover the advantages of choosing Flatworld Solutions as your call center consulting partner.