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Inbound Call Center Services

Flatworld's Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to Flatworld and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

Flatworld's Inbound Call Center Services

  • Planning to set up a call center, but not sure what it takes?

Why Outsource Inbound Call Center Services to Flatworld?

1
Expert Call Center Professionals: We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.
2
Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
3
Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations.
4
Extensive experience: We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.
5
100% voice recording: Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Flatworld Solutions helped one of its clients improve their call abandonment rate and increase client satisfaction ratings. Read complete Inbound Tech Support Services Case Study.

Benefits of outsourcing contact center services to Flatworld

  • Remote call monitoring facilities
  • Superior reporting capabilities
  • Enhanced market coverage
  • Domain expertise in account management
  • Experienced inbound call center professionals
  • Enhanced market testing capabilities
  • Save more than 50% on call center operating costs
  • Efficient transition management process
  • Web-based reporting facilities
  • Latest inbound call center software
  • Excellent call handling

Read our article on the benefits of virtual call centers to know more about how they can help you optimize your business processes.

Inbound Call Center Infrastructure at Flatworld

Cisco IPCC: Cisco IP Call Center (Cisco IPCC) solution is used for voice network. Cisco IPCC provides a location and media independent contact center infrastructure supporting voice, Web, email, chat and other electronic channels. It utilizes a common set of business rules and reporting functions across channels and locations.

Cisco ICM product: Cisco's ICM product set allows us to efficiently meet customers' changing channel preferences & expectations. This helps in maximizing customer service and product sales opportunity, without having to install separate infrastructure and management processes for each new channel or media type.

Cisco ICM software: Cisco ICM software enables Flatworld Solutions to interact with its customers via the Internet or Public Switched Telephone Network (PSTN) across an enterprise of automatic call distributors (ACDs), interactive voice response (IVR) systems, Web and e-mail servers, desktop applications and more.

At the network level, ICM software profiles each customer using data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form and information obtained from a customer-profile database. At the same time, the system knows which resources are available to meet the customer's needs based on real-time conditions continuously gathered from contact center platforms and agent desktops.

Scalable IP solutions at Flatworld

  • Redundancy
  • Multi-site support
  • Location independence
  • Consolidated and open data store
  • Multi-channel support
  • Converged network
  • Quality of Service
  • Open architecture and IP-enabled integration
  • Web based historical and real time reports
  • Monitored threshold events
  • GUI based scripting tool
  • Call flow monitor

Choose Flatworld Solutions as your inbound call center outsourcing partner and benefit from enhanced customer services that can change the course of your business. Make a decision to outsource inbound call center services to Flatworld today!

Pricing

Pricing

Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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