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The Client

The client is a multinational logistics company based in Dubai, UAE. Formed in 2005, the client handles 70 million containers brought in by 70,000 vessels annually. Until 2016, they were primarily a global port operator. Since then, the client has acquired several other companies up and down the value chain.

The Requirement

Before approaching us, the client had already implemented ServiceNow at an organizational level. They also created a Business Process Document. Now, they needed a reliable partner to undertake the massive task of integrating an expansive list of applications into ServiceNow.

The Challenges

The client urgently needed reliable experts with the necessary skills to conduct ServiceNow integrations. Without that, they had several applications that they could not use. Also, they were burning cash because they had already procured the SN license; without app integrations, there was no scope to maximize ROI.

Our Solution

We deployed a strong project management team with skilled ServiceNow developers to complete the task. We regularly coordinated with the client's onshore team, divided the scope into five milestones, and implemented the app integrations. We tested the features described within the scope and successfully wrapped up the project within the agreed-upon timelines.

Our Strategic Approach

We partnered with our offshored ServiceNow resources in India, who worked on the Middle East business hours. Our approach helped to cut down on costs while ensuring quick implementations.

Personnel Qualifications We Leveraged

We leveraged experienced experts with extensive development skills and an in-depth understanding of ServiceNow Service Integrations, ITSM, ITOM, CMDB, and ITAM.

Our Special Skillsets

Certified ServiceNow developers and certified project managers with 10 years of domain expertise.

Compliance Methodologies Followed

The Agile methodology was followed throughout the cycle of the project.

Security Measures Administered

We subdivided and tested every task before deployment and adequately maintained the development, staging, and production environments to ensure the best security measures.

The Final Outcome

The client was satisfied with our professionalism, commitment, and technical expertise. They started the ServiceNow platform across the organization post our implementations.

Outsource ServiceNow Services to Flatworld Solutions

Flatworld Solutions have over two decades of experience as a certified ServiceNow partner. Our implementation services cover everything, from consultations to customized app development and user support. Using our technical expertise, we enable our global clientele to leverage efficient business workflows in IT and across the enterprise. Reach out to us today for configurations, customizations, app integrations, data migration, production launch, after-launch support, and more.

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