ServiceNow Consulting Services


Automate and streamline business processes. Reduce IT operational costs. Improve the overall quality of IT service delivery

Are you looking to personalize and streamline your IT service delivery while saving time through automation? Are you struggling to make your business processes more efficient and improve productivity? If so, implementing the ServiceNow suite is possibly the best way to proceed.

ServiceNow is one of the most innovative cloud computing platforms. It is an effective and efficient means to redefine and digitize your products, solutions, services, and workflows for unmatched efficiency, superior work productivity, and intuitive user experience. Through a cloud-based workflow and automation system, it transforms the way customers perceive your business and service delivery cycles by efficiently solving all kinds of service management challenges and streamlining your day-to-day business operations.

ServiceNow Consulting Services We Offer

Flatworld Solutions is a leading ServiceNow consulting services company with a global footprint and a large customer base. We offer world-class ServiceNow consulting services to help organizations automate and streamline their service operations for maximum business benefits. Our result-oriented solutions and services help organizations consolidate their legacy applications, service management tools, and processes onto a single platform for efficient functioning and enhanced customer satisfaction.

Our range of ServiceNow consultancy services includes -

  1. ServiceNow Implementation Services

    ServiceNow Implementation Services

    Our qualified ServiceNow implementation experts deploy your solution quickly and effectively using the ServiceNow Implementation Methodology (SIM).

  2. ServiceNow Migration

    ServiceNow Migration

    We have significant expertise in changing legacy ITSM solutions to the ServiceNow platform. We can also assist with upgrading your existing ServiceNow solution to the latest platform release.

  3. ServiceNow Development Services

    ServiceNow Development Services

    Our qualified experts provide seamless ServiceNow development and customization services that help you optimize your ServiceNow implementation.

  4. ServiceNow Support Services

    ServiceNow Support Services

    We provide end-to-end support for all issues related to ServiceNow implementation, development, management, migration, and maintenance.

  5. ServiceNow Managed Services

    ServiceNow Managed Services

    Our ServiceNow managed services include end-to-end consulting and technical support related to the platform.

  6. ServiceNow Customer Service Management

    ServiceNow Customer Service Management

    We leverage the ServiceNow CSM module to optimally orchestrate tasks between customers, customer service departments, and other teams to quickly resolve requests and issues.

  7. ServiceNow Security Operations

    ServiceNow Security Operations

    Our experts leverage the ServiceNow Security Operations (SecOps) feature to connect our clients' existing security tools to quickly prioritize and reply to security incidents and vulnerabilities.

  8. ServiceNow IT Service Management

    ServiceNow IT Service Management

    ServiceNow's IT Service Management (ITSM) offering provides scalable workflows to increase agents' productivity, resolve issues faster, and improve user satisfaction through a single cloud-based platform.

  9. ServiceNow IT Operations Management

    ServiceNow IT Operations Management

    We can help you fully leverage ServiceNow ITOM to gain visibility across your entire infrastructure and apps. In addition, with us, you can optimize your cloud delivery and spend and maintain service health at optimal levels.

  10. ServiceNow HR Service Delivery Services

    ServiceNow HR Service Delivery Services

    Our ServiceNow professionals can implement ServiceNow HR Service Delivery to streamline HR workflows, improve employee satisfaction, and boost enterprise HR productivity.

  11. ServiceNow Custom Application Development

    ServiceNow Custom Application Development

    Our team can help you with building, implementing, and managing custom apps and integrations to support your business.

  12. ServiceNow IT Business Management

    ServiceNow IT Business Management

    We have helped numerous clients become more agile to achieve better business outcomes. With us, you can align work according to business priorities, optimize resources, and reduce time spent on business management activities.

Our ServiceNow Consulting Process

We follow a stringent step-by-step process to provide you with expert consultancy and support for your varied business needs. Our out-of-the-box ServiceNow consulting services help bring visibility to your IT processes and infrastructure to help you digitize and optimize your operations while minimizing the negative impact of structural changes.

Our ServiceNow consulting process includes the following key steps -


01. Product Assessment and Evaluation

Our ServiceNow functional consultants analyze, evaluate, and assess your organization's business needs to create a roadmap for ServiceNow implementation. Having rich industrial experience, our experts utilize their skills and knowledge to evaluate your business needs before making a decision


02. ServiceNow Implementation

Our ServiceNow technical consultants then build custom workflows, forms, service catalogs, reports, and more to help you efficiently upgrade or migrate your existing business processes onto the digitally superior ServiceNow platform to create a smarter way to operate your business


03. ServiceNow Integration

We then seamlessly integrate ServiceNow applications with your legacy systems, open-source systems, intranets, SharePoint, BI tools, dashboards, and other third-party systems to automate your operational workflows and extend the unparalleled capabilities of the ServiceNow platform


04. Optimization Services

Our experts also perform regular health checks and updates to eliminate redundancies, errors, and bugs for the best performance


05. ServiceNow Support

Our in-house certified engineers for ServiceNow provide expert round-the-clock technical support to help you maximize the efficiency of your platform and ensure non-stop growth and performance

Why Are We The Preferred ServiceNow Consulting Services Company?

When you choose our ServiceNow professional services, you gain access to a host of benefits, including -

  • Hassle-Free Support and Solutions

    Our ServiceNow technical consultants provide comprehensive help and support to unify your disparate processes, solutions, and services onto a single ServiceNow platform for hassle-free functioning and performance.

  • Customized Services

    We have a catalog of pre-defined ServiceNow outsourcing services to choose from. Based on your organization's needs, we customize our services and solutions to perfectly align with your business goals so that you spend less time on IT administration and more on boosting your business productivity.

  • Automated Solutions

    We automate your services and applications both inside and outside of the ServiceNow environment to improve the speed of service whilst ensuring the best quality and strict adherence to all regulations and governance requirements.

  • Quick Turnaround Time

    We provide a short turnaround time and strictly adhere to our promised timelines for the rapid deployment of business process solutions. This helps you accelerate your operations for unmatched growth and success.

  • 24/7 Administration

    With us, you never have to face process downtimes and technical fiascos. Our ServiceNow technical consultants monitor your processes around the clock for effective work, productivity, and SLA compliance.

  • Complete Peace of Mind

    Simply let us know your business requirements and sit back and relax. We'll automate, update, and collaborate all your business processes and functions onto the ServiceNow platform to bring unmatched clarity and functionality to your IT and other business processes.

  • Cost-effective Pricing

    Our ServiceNow outsourcing services are highly reliable and completely affordable. Our tailored solutions are delivered as per our customers' needs and budgets, without compromising on quality.

  • Client Success Stories

    FWS Delivered a Customized ITSM ServiceNow Solution To Improve Catalog Workflows For a US-Based Client

    We Delivered a Customized ITSM ServiceNow Solution To Improve Catalog Workflows For a US-Based Client

    An award-winning construction conglomerate in the US contacted us to have their ServiceNow functionalities improved to newer standards. Our team delivered a custom ITSM solution that enhanced the system's efficiency.

    Read more
    FWS Implemented ServiceNow for an Asia-Pacific Client

    We Implemented ServiceNow for an Asia-Pacific Client

    A leading provider of hybrid workplace solutions in the Asia-Pacific region required a thorough implementation of the ServiceNow solution. We professionally implemented ServiceNow for the client at affordable rates.

    Read more

    Outsource ServiceNow Consulting Services to Us to Boost Productivity


    We thank Flatworld Solutions for the excellent job done in helping us create and develop our program. Everyone was professional, reliable, excellent, and hard-working.

    Spokesperson, Leading System Integrator, EMEA Region More Testimonials ยป

    Want to leverage the power of the ServiceNow platform to spruce up your existing technologies and business operations? Our in-house certified ServiceNow engineers have helped hundreds of clients unleash the potential of the ServiceNow platform, and can also help you plan, prioritize, and digitize your business objectives for higher enterprise agility and superior business outcomes. With our services, you can -

    • Streamline business processes for optimal efficiency.
    • Improve productivity across your enterprise.

    Simply let us know your business goals and objectives, and we'll chalk out an effective plan to transform your organization's operations into effective, result-oriented digital workflows for superior work performance and unmatched productivity.

    Contact Us


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