Servicenow Services

ServiceNow Services

Reinvent your IT operations with the power of our ServiceNow partnership. Modernize work, slash costs, and hasten speed-to-value with our ITIL-certified experts.

Every business looks forward to modernizing IT to drive digital transparency and deliver high-performance services. This is where our 360-degree relationship with ServiceNow comes in handy; our platform-led approach unites industry and technology to help businesses reimagine service and thrive in the cloud continuum. As the SN ecosystem continues to evolve, and even as it ventures from ITSM to customer operations space, we help our clients keep up and make the most of their IT investments.

We leverage the Now platform to integrate multiple functions within your organization. Our area of expertise goes far beyond seamless migrations, swift implementations, and deep customizations. If necessary, we can act as certified SN consultants and provide at-scale solutions to help you reach your business goals. Hire us as your service provider to respond faster to incidents, vulnerabilities, and enterprise risks. Talk to our representatives today to find out how you can slash up to 60% on costs with our ServiceNow professional services.

Our ServiceNow Solutions

As a leading go-to-market partner for ServiceNow, we provide end-to-end services under various categories like strategy and consulting, system implementation, and operation services. Our offerings include -

  1. ServiceNow Implementation Services

    ServiceNow Implementation Services

    Our ServiceNow implementation services empower your organization to harness the full potential of the platform. With our expertise in process optimization, configuration, and customization, we ensure a seamless transition tailored to your unique business requirements. Leverage our services to benefit from enhanced operational efficiency, streamlined workflows, and accelerated digital transformation.

  2. ServiceNow Managed Services

    ServiceNow Managed Services

    With our managed services, you can offload the day-to-day administration and maintenance tasks, allowing your IT team to focus on strategic initiatives. Our dedicated experts provide proactive monitoring, incident resolution, and regular platform updates, ensuring optimal performance and reliability.

  3. ServiceNow Application Services

    ServiceNow Application Services

    We provide you with customized and scalable applications that extend the capabilities of the SN platform. Our expert team leverages a robust development framework to create tailored applications that enhance user experiences. Our SN apps ensure improved operational efficiency, accelerated innovation, and a personalized approach to meet your business needs.

  4. ServiceNow Security Operations

    ServiceNow Security Operations

    Our ServiceNow security operations services provide comprehensive threat detection, response, and compliance management. By leveraging the power of the ServiceNow platform, we enable proactive threat hunting, incident management, and security orchestration. You can also benefit from improved visibility into your security posture, rapid incident response, and enhanced regulatory compliance.

  5. ServiceNow Customer Service Management

    ServiceNow Customer Service Management

    Our solutions empower you to deliver exceptional customer experiences. With features such as self-service portals, case management, and proactive issue resolution, you can enhance customer satisfaction, reduce response times, and foster loyalty. Other benefits of our services include a unified view of customer interactions, streamlined processes, and personalized support across channels.

  6. ServiceNow IT Service Management

    ServiceNow IT Service Management

    We revolutionize your IT operations, enabling efficient incident management, change control, and service request fulfilment. With automated workflows, self-service options, and real-time analytics, you can enhance service delivery, minimize downtime, and optimize resource utilization.

  7. ServiceNow Integration Hub

    ServiceNow Integration Hub

    Our ServiceNow-certified experts enable seamless integration with external systems, applications, and data sources. With our expertise in integration architecture, API management, and data synchronization, we ensure a connected and efficient IT ecosystem. Partner with us to leverage real-time data visibility, streamlined workflows, and improved decision-making.

  8. ServiceNow HR Service Management

    ServiceNow HR Service Management

    Our solutions transform your HR operations, enabling streamlined employee services, efficient onboarding, and enhanced workforce experiences. We help you centralize HR processes, reduce administrative burdens, and improve compliance. The core application of our services includes case and knowledge management, employee service center, employee document management, onboarding and transitions, performance analytics, and more.

  9. ServiceNow IT Operations Management

    ServiceNow IT Operations Management

    Our ServiceNow IT operations management solutions enable you to proactively monitor, analyze, and optimize your IT infrastructure. With features such as event management, performance analytics, and service mapping, you can gain real-time insights, resolve issues faster, and ensure the availability of critical services.

  10. ServiceNow DevOps

    ServiceNow DevOps

    We help bridge the gap between development and operations, enabling faster, more efficient software delivery. With automation, collaboration tools, and continuous integration/continuous delivery (CI/CD) pipelines, you can accelerate time-to-market, improve software quality, and enhance team collaboration. Other benefits of our services include increased agility, reduced release cycles, and enhanced customer satisfaction.

  11. ServiceNow IT Asset Management

    ServiceNow IT Asset Management

    Our ServiceNow IT asset management solutions empower you to gain full visibility and control over your IT assets. With automated discovery, asset tracking, and lifecycle management, you can optimize asset utilization, reduce costs, and ensure compliance with licensing and regulatory requirements. Benefit from improved decision-making, enhanced risk management, and optimized IT asset investments.

  12. ServiceNow Consulting Services

    ServiceNow Consulting Services

    Our ServiceNow consulting services provide you with strategic guidance and expertise to maximize the value of your ServiceNow investment. Our experienced consultants work closely with you to assess your business needs, define a roadmap, and implement best practices. With our services, you can ensure improved efficiency, increased ROI, and accelerated business outcomes.

  13. Hire ServiceNow Developers

    Hire ServiceNow Developers

    Our fresh and experienced developers with diverse knowledge portfolios enable you to access top-notch ServiceNow talent for your projects. We provide skilled and certified SN developers who seamlessly integrate with your team, bringing their expertise to deliver high-quality solutions. By outsourcing your requirement to us, you can ensure reduced time-to-hire, flexible resourcing, and the ability to scale your team based on project needs.

ServiceNow Custom Software Development

When it comes to software solutions, one size doesn't fit all. Unlike off-the-shelf packaged solutions, custom software development using ServiceNow offers a range of benefits. So, say yes to efficiency, productivity, and innovation, and bid adieu to unnecessary features and limitations with our specialized services that can truly optimize your operations.

Our certified experts are well-versed in ServiceNow's development capabilities; they ensure 100% precise results that lend you more control over the solution. Our outcomes directly align with your business goals, helping you to expand your reach and connect with customers in new and meaningful ways. Our personalized support and a focus on customer service ensure that your needs are met every step of the way. We enforce greater flexibility to adapt to changing business needs and deliver cost-effective solutions that come with seamless integrations and a faster time-to-market.

Our ServiceNow Service Processes

You may find your ServiceNow customizations may become incompatible with new platform releases. We leverage our 4-step to carry out customizations as recommended by ServiceNow and run ongoing platform maintenance. Our process flow includes the following steps -


01. Implementation Consulting

We map your requirements to ServiceNow functionality and help choose a suitable implementation strategy.


02. Planning

We define KPIs and reports for the future solution. We plan the implementation stages and develop a user adoption strategy.


03. Custom Integrations

This stage involves configurations, customizations, custom service now app development and more.


04. Data Migration, Training & Launch

We migrate data from spreadsheets and legacy systems, conduct user training, prepare for launch, and extend after-launch support.

Why Choose Us as Your ServiceNow Service Provider?

As an ISO-certified company, we adhere to strict quality standards and consistently deliver exceptional services to our clients worldwide. The key indicators of our services include -

  • Certified ServiceNow Associates

    Our partnership with ServiceNow demonstrates our commitment to excellence in ServiceNow implementation, development, and support.

  • ITIL-certified IT experts from India & Philippines

    Our qualified team of ITIL-certified experts brings extensive experience and deep domain knowledge to ensure best-in-class IT service management practices.

  • Qualified team with diverse expertise

    Our team comprises implementation specialists, application developers, and system administration experts who collaborate seamlessly to deliver end-to-end ServiceNow solutions.

  • Extensive Industry Experience

    With a decade of experience in the ServiceNow ecosystem, we have honed our skills and knowledge to provide reliable and innovative solutions for diverse business needs.

  • Advanced Technical Know-how

    Our close relationship with ServiceNow helps us stay up-to-date with the latest platform enhancements, ensuring we deliver cutting-edge solutions to our clients.

  • Streamlined Processes

    Our well-defined project management, communication management, quality assurance, and 4-step implementation model ensure efficient and successful project delivery.

  • Sterling Global Presence

    With over 600 customers and 1000+ projects delivered across 60+ countries, we have a proven track record of providing high-quality ServiceNow solutions across industries and time zones.

  • Cost-effective Pricing Models

    Our pricing varies based on project scope and complexity, starting at $20/hour. We offer both per-hour and full-time equivalent (FTE) price models, allowing flexibility to meet your budgetary requirements.

Additional Services You Can Benefit From

Mobile App
Development Services

Efficient and tailored mobile app development services that drive customer engagement, boost brand visibility, and enable seamless access to your products and services.

Development Services

Robust and scalable web development solutions that enhance your online presence, optimize user experiences, and facilitate effective communication with your target audience.

Application Development Services

Customized app dev services that empower your business, improved efficiency, and offer innovative solutions tailored to your specific requirements.

Client Success Stories

FWS Delivered Customized ITSM ServiceNow Solution to Improve Catalog Workflows For a US-Based Client

We Delivered Customized ITSM ServiceNow Solution To Improve Catalog Workflows For a US-Based Client

An award-winning construction conglomerate in the US contacted Flatworld to have their ServiceNow functionalities improved to newer standards. Our team delivered a custom ITSM solution enhancing the system's efficiency.

Read more
Flatworld Implemented ServiceNow for a Dubai-based Logistics Company

We Implemented ServiceNow for a Dubai-based Logistics Company

A well-known Dubai-based logistics company was looking for a reliable service provider who could help them implement ServiceNow solutions. Our team provided the client with cost-effective services.

Read more


I am impressed by the quality of services I received from Flatworld Solutions. You were right on schedule, charged reasonable prices, were professional and courteous in dealings, and delivered items well before time.

General Manager, Sports Equipment Company, UK More Testimonials ยป

Outsource ServiceNow Services to Flatworld Solutions

At Flatworld Solutions, we are your trusted ServiceNow partner, dedicated to helping you overcome challenges, implement innovative solutions, and turn big ideas into reality. Leveraging the power of the ServiceNow platform, we seamlessly integrate multiple functions within your organization, enabling streamlined workflows and enhanced productivity. Our expertise lies in finding the perfect balance between out-of-the-box functionality and deep customization to meet your unique business requirements.

With a deep understanding of your industry and specific business goals, we go beyond proposing technical solutions. We consider your company's processes, policies, and individual circumstances to tailor ServiceNow's rich functionality to your exact needs. Our solutions are designed to not only solve problems but also work harmoniously within your organization's ecosystem. We are committed to ensuring that our ServiceNow services drive tangible outcomes, empowering your business to thrive in today's dynamic marketplace.

Looking for a seamless transition from your previous service provider? Contact us now and leverage the benefits of our quick project initiation.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

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Frequently Asked Questions (FAQs)

How to choose the right ServiceNow services company?

When selecting a ServiceNow services company, consider factors such as their experience with ServiceNow, industry expertise, track record of successful implementations, client testimonials, range of services offered, and their ability to understand and meet your specific business needs.

What are the benefits of choosing a ServiceNow services company?

Choosing a ServiceNow services company provides several benefits, including efficient IT service management, streamlined workflows and automation, improved employee productivity, enhanced customer experience, optimized business processes, and the ability to leverage the full potential of the ServiceNow platform.

How much does the ServiceNow services cost?

The cost of ServiceNow services can vary depending on the scope and complexity of your requirements, the duration of the engagement, and the service provider. It is best to discuss your specific needs with potential service providers to obtain accurate cost estimates.

How experienced is your team in ServiceNow services?

Our team has extensive experience in providing ServiceNow services, with a proven track record of successful implementations across various industries. We possess deep expertise in ServiceNow platform capabilities, configurations, integrations, and customization to cater to your specific business needs.

Do you provide post-support services?

Yes, we provide post-support services to ensure the ongoing success and smooth operation of your ServiceNow implementation. Our team offers assistance, troubleshooting, system maintenance, enhancements, and regular updates to ensure your ServiceNow environment remains optimal and aligned with your evolving business requirements.