Outsource Software Maintenance and Support Services

Software Maintenance and Support Services

Get preventive maintenance and on-demand support for all your applications with our software maintenance and support solutions

Have multiple acquisitions and mergers led to the accumulation of complex legacy systems and applications? Is your IT department often reduced to acting like a helpdesk? Are they are overloaded with mundane software maintenance support, with no time for the development and deployment of new software systems? If yes, delegate software maintenance to have more hours in a day and save big on hiring and operational costs.

We are a software maintenance company providing dedicated enterprise software maintenance services that enable you to concentrate on your core business functions. Our expert software professionals have diverse skills, are passionate about their job, and carry over a decade of industry experience. Get effective long-term maintenance and real-time support services for all your software requirements.

Software Maintenance and Support Services We Provide

Our IT support and maintenance services are designed to proactively handle the maintenance of software to ensure it is bug-free at deployment. We follow the best application software maintenance practices to make your software robust and secure. Our IT Support and maintenance services include -

Mainstream Services
Adaptive Maintenance and Support

We can help you make the necessary modifications and revisions to your software for the transformational needs of your business. Here is an overview of what we do as part of application software maintenance - Data format change, Localization and regulation change, Hardware configuration change, Support Utility Modification, and Operating system integration.

Corrective Maintenance and Support

We help you fix errors in your software system, whether they are logical errors, coding errors, or design errors. Moreover, we investigate any bug that may arise in your software algorithms.

Perfective Maintenance and Support

Constant upkeep and special attention are needed to make the most of the technology for your business. We examine your software thoroughly for modifications, rectifications, editing, deletions, additions, and enhancements that it may need, and take necessary action.

Preventive Maintenance

Proactive and Preventive - that is how we define the efficiency of our application software maintenance services. Based on customer feedback and past incidents, we prepare your software for future requirements of your business.

Specialized Services
Upgrades

Software Version Upgrades & Functionality Upgrades

Migration

Database Migration & Language Migration

Support

Post-release Support, Operational and Helpdesk Support

Maintenance

Packaged Software Maintenance, Website Maintenance, Custom Application Maintenance, Long-term Maintenance

Enhancements

Application Enhancements & Performance Enhancements

Other Support Services

Porting, Software Re-engineering, Request Based Software Services, Bug Fixes, Defect Resolution, Change Request Handling, Configuration management, Status Reports are some of the other application software maintenance and support services that Flatworld Solutions can provide.

Our Approach to IT Support and Maintenance

We follow a multi-step process to ensure that you get swift, reliable, and ongoing support. Our outsourced software support and maintenance services involve the following steps -

Requirement Collection  

01. Requirement Collection

We analyze processes followed by your developers in detail to determine the maintenance objectives

Program Analysis  

02. Program Analysis

We decode project objectives by analyzing enterprise applications and knowledge sharing to interpret the program complexity

Maintenance Proposal  

03. Maintenance Plan Proposal

We build a customized maintenance strategy and maintenance proposals, which will be presented to you for approval

Evaluating Infrastructure Stability  

04. Infrastructure Stability Analysis

We evaluate the stability and extendibility of your infrastructure to check the probability of a ripple effect

Testing  

05. Software Testing

We check the maintenance protocol after implementation to check its reliability. If necessary, we provide ongoing preventive maintenance support

Release and Reporting  

06. Release and Reporting

After your approval, our team compiles the actions and responses into a report for recordkeeping and/or future reference

Additional Services You Can Benefit From

  1. IT Consulting Services

    Get advisory help to access whether your technologies and strategies align with your business goals.

  2. SAP Support

    Get mission-critical support to innovate and realize value with SAP support services.

  3. IMS Application Support Services

    Seamlessly execute system and/or application programs using IMS application support services.

  4. Application Maintenance and Support Services

    Expand and modify the functionality of your applications with our maintenance and support.

  5. Web Maintenance Services

    Update your website, run backups, update content, and test page speed with our maintenance services.

  6. Android App Maintenance Services

    Leverage the proven technology to monitor, manage, and maintain your android apps.

  7. iOS App Maintenance Services

    Keep your iOS apps updated, active, and error-free with our bespoke maintenance support.

  8. WordPress Support and Maintenance Services

    Optimize your website for speed, updates, and security audits, with assistance for emergency support tasks.

  9. IT Support Services

    Get the necessary support to build, maintain, and manage, your IT asset and infrastructure with our IT support services.

  10. IT Technical Support Services

    Identify software and hardware solutions, troubleshoot technical issues, and resolve network issues.

  11. Remote IT Support Services

    Get remote round-the-clock technical support you need without the hassle of operational overhead.

  12. IT Infrastructure Management Services

    Manage and make the most out of your IT investments with our IT infrastructure management solutions.

Why is Flatworld Solutions the Preferred Software Maintenance Company?

Still skeptical about how you can benefit from outsourced software support and maintenance? Some of the key reasons for you to choose us as your software maintenance and support provider are listed here -

  • ISO Certified Services

    We are an ISO 9001:2015 certified software maintenance support company and a NASSCOM member, delivering best-in-class software maintenance services, at par with international quality standards.

  • Robust Data Management Policy

    All confidential data is handled as per the NDA and by authorized software maintenance and support professionals.

  • High-quality Services

    We pay extra attention to the detail and make sure that you can deploy your software with confidence.

  • Scalable Services

    We strive to provide you with robust and agile software services. You can rest assured that we can carry out your project reliably and precisely.

  • Quick Turnaround

    The speedier outcome in software maintenance is possible because we use the latest tools and technology to overhaul inefficient modules.

  • Certified Team of Software Maintenance Experts

    We have an elite team of 100+ software developers and testers who have expertise in the latest software maintenance tools and technologies.

  • Best-in-class Infrastructure

    Flatworld is housed with the best infrastructure that includes a complete range of testing suites and other software maintenance tools.

  • 24/7/365 Support

    Our dedicated software maintenance teams log and track service requests 24/7 and offer round-the-clock troubleshooting and real-time resolution of all problems to enhance stability.

  • Cost-effective Solution

    The software maintenance services we offer are affordable because we believe in reaching more clients across a spectrum of budgets.

Client Success Stories

FWS Assisted a Start-up Company with Software Testing for SaaS Platform

Software Testing for SaaS Platform

A Scandinavian client wanted to outsource software testing on the SaaS platform. We provided our testing services at nominal rates and helped the client to release the app that users can count upon.

Read more
FWS Provided IT Support to a UK-based Insurance Company

Provided IT Support to a UK-based Insurance Company

Flatworld provided reliable IT support to an insurance company based out of the UK. The client wanted to cut the overhead expenses of insourced IT support. Therefore, their goals were met through us.

Read the Case Study

Testimonials

We have been using Flatworld Solutions' service for the last four months for testing of our SaaS solution. They have been a professional and committed partner who has taken responsibility for the partnership.

Customer Success Manager,
Computer Consultancy Service Provider, Denmark
More Testimonials »

Outsource Software Support and Maintenance to Build and Run Stable Applications

Our specialized services ensure efficient project management and minimal software downtime. You can choose from our suite of software development services depending on your requirements in terms of support levels, project delivery options, and more. Our services -

  • Guarantee you an efficient and hassle-free engagement
  • Help you run and manage complex applications with zero to minimal downtime

Revitalize your software infrastructure and prepare it for future business challenges with our software maintenance and support services.

Contact Us

Get a FREE QUOTE!

Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Read our Policy.

Info Email

INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

PARTNER WITH US Read about Partners & Alliances programs at Flatworld Solutions! Read More

3rd Edition Middle East Banking AI and Analytics Summit Read More

Software Maintenance Services FAQs