Have multiple acquisitions and mergers led to the accumulation of complex legacy systems and applications? Is your IT department often reduced to acting like a helpdesk? Are they are overloaded with mundane software maintenance support, with no time for the development and deployment of new software systems? If yes, delegate software maintenance to have more hours in a day and save big on hiring and operational costs.
We are a software maintenance company providing dedicated enterprise software maintenance services that enable you to concentrate on your core business functions. Our expert software professionals have diverse skills, are passionate about their job, and carry over a decade of industry experience. Get effective long-term maintenance and real-time support services for all your software requirements.
Software Maintenance and Support Services We Provide
Our IT support and maintenance services are designed to proactively handle the maintenance of software to ensure it is bug-free at deployment. We follow the best application software maintenance practices to make your software robust and secure. Our IT Support and maintenance services include -
We can help you make the necessary modifications and revisions to your software for the transformational needs of your business. Here is an overview of what we do as part of application software maintenance - Data format change, Localization and regulation change, Hardware configuration change, Support Utility Modification, and Operating system integration.
We help you fix errors in your software system, whether they are logical errors, coding errors, or design errors. Moreover, we investigate any bug that may arise in your software algorithms.
Constant upkeep and special attention are needed to make the most of the technology for your business. We examine your software thoroughly for modifications, rectifications, editing, deletions, additions, and enhancements that it may need, and take necessary action.
Proactive and Preventive - that is how we define the efficiency of our application software maintenance services. Based on customer feedback and past incidents, we prepare your software for future requirements of your business.
Software Version Upgrades & Functionality Upgrades
Database Migration & Language Migration
Packaged Software Maintenance, Website Maintenance, Custom Application Maintenance, Long-term Maintenance
Application Enhancements & Performance Enhancements
Porting, Software Re-engineering, Request Based Software Services, Bug Fixes, Defect Resolution, Change Request Handling, Configuration management, Status Reports are some of the other application software maintenance and support services that Flatworld Solutions can provide.
Our Approach to IT Support and Maintenance
We follow a multi-step process to ensure that you get swift, reliable, and ongoing support. Our outsourced software support and maintenance services involve the following steps -
01. Requirement Collection
We analyze processes followed by your developers in detail to determine the maintenance objectives
02. Program Analysis
We decode project objectives by analyzing enterprise applications and knowledge sharing to interpret the program complexity
03. Maintenance Plan Proposal
We build a customized maintenance strategy and maintenance proposals, which will be presented to you for approval
04. Infrastructure Stability Analysis
We evaluate the stability and extendibility of your infrastructure to check the probability of a ripple effect
05. Software Testing
We check the maintenance protocol after implementation to check its reliability. If necessary, we provide ongoing preventive maintenance support
06. Release and Reporting
After your approval, our team compiles the actions and responses into a report for recordkeeping and/or future reference
Additional Services You Can Benefit From
Get advisory help to access whether your technologies and strategies align with your business goals.
Get mission-critical support to innovate and realize value with SAP support services.
Seamlessly execute system and/or application programs using IMS application support services.
Expand and modify the functionality of your applications with our maintenance and support.
Update your website, run backups, update content, and test page speed with our maintenance services.
Leverage the proven technology to monitor, manage, and maintain your android apps.
Keep your iOS apps updated, active, and error-free with our bespoke maintenance support.
Optimize your website for speed, updates, and security audits, with assistance for emergency support tasks.
IT Support Services
Get the necessary support to build, maintain, and manage, your IT asset and infrastructure with our IT support services.
IT Technical Support Services
Identify software and hardware solutions, troubleshoot technical issues, and resolve network issues.
Remote IT Support Services
Get remote round-the-clock technical support you need without the hassle of operational overhead.
Manage and make the most out of your IT investments with our IT infrastructure management solutions.
Why is Flatworld Solutions the Preferred Software Maintenance Company?
Still skeptical about how you can benefit from outsourced software support and maintenance? Some of the key reasons for you to choose us as your software maintenance and support provider are listed here -
ISO Certified Services
We are an ISO 9001:2015 certified software maintenance support company and a NASSCOM member, delivering best-in-class software maintenance services, at par with international quality standards.
Robust Data Management Policy
All confidential data is handled as per the NDA and by authorized software maintenance and support professionals.
We pay extra attention to the detail and make sure that you can deploy your software with confidence.
We strive to provide you with robust and agile software services. You can rest assured that we can carry out your project reliably and precisely.
The speedier outcome in software maintenance is possible because we use the latest tools and technology to overhaul inefficient modules.
Certified Team of Software Maintenance Experts
We have an elite team of 100+ software developers and testers who have expertise in the latest software maintenance tools and technologies.
Flatworld is housed with the best infrastructure that includes a complete range of testing suites and other software maintenance tools.
Our dedicated software maintenance teams log and track service requests 24/7 and offer round-the-clock troubleshooting and real-time resolution of all problems to enhance stability.
The software maintenance services we offer are affordable because we believe in reaching more clients across a spectrum of budgets.
Client Success Stories
Software Testing for SaaS Platform
A Scandinavian client wanted to outsource software testing on the SaaS platform. We provided our testing services at nominal rates and helped the client to release the app that users can count upon.
Read the Case Study
Provided IT Support to a UK-based Insurance Company
Flatworld provided reliable IT support to an insurance company based out of the UK. The client wanted to cut the overhead expenses of insourced IT support. Therefore, their goals were met through us.
We have been using Flatworld Solutions' service for the last four months for testing of our SaaS solution. They have been a professional and committed partner who has taken responsibility for the partnership.
Customer Success Manager,
Computer Consultancy Service Provider, Denmark
More Testimonials »
Outsource Software Support and Maintenance to Build and Run Stable Applications
Our specialized services ensure efficient project management and minimal software downtime. You can choose from our suite of software development services depending on your requirements in terms of support levels, project delivery options, and more. Our services -
- Guarantee you an efficient and hassle-free engagement
- Help you run and manage complex applications with zero to minimal downtime
Revitalize your software infrastructure and prepare it for future business challenges with our software maintenance and support services.