Software Maintenance and Support Services

Software Maintenance and Support Services

Get preventive maintenance and on-demand support for all your applications with our software maintenance and support solutions

Have multiple acquisitions and mergers led to the accumulation of complex legacy systems and applications? Is your IT department often reduced to acting like a helpdesk? Are they overloaded with mundane software maintenance support, with no time for the development and deployment of new software systems? If yes, delegate software maintenance to have more hours in a day and save big on hiring and operational costs.

We are a software maintenance company providing dedicated enterprise software maintenance services that enable you to concentrate on your core business functions. Our expert software professionals have diverse skills, are passionate about their job, and carry over a decade of industry experience. Get effective long-term maintenance and real-time support services for all your software requirements.

Software Maintenance and Support Services We Offer

Our IT support and maintenance services are designed to proactively handle the maintenance of software to ensure it is bug-free at deployment. We follow the best software maintenance practices to make your software robust and secure. Our IT Support and maintenance services include -

  1. SAP Support

    SAP Support

    Interact and collaborate with expert SAP support resources and get mission-critical solutions on time. Be it driving innovation or enhancing value realization, we have got you covered with our SAP support services.

  2. Application Maintenance and Support Services

    Application Maintenance and Support Services

    Expand, modify, or augment the functionalities of your applications with our application maintenance and support services. We help you drive automation, optimize your business processes, identify risks, and explore next-gen solutions.

  3. Web Maintenance Services

    Web Maintenance Services

    Updating websites, running backups, testing page speeds, checking security updates, and other maintenance processes are crucial to keeping your website up and running. Leverage our expertise to boost your website performance.

  4. Android App Maintenance Services

    Android App Maintenance Services

    Get on-demand and ongoing maintenance support for all your android applications. Regular maintenance and monitoring are essential to ensure that your apps are responsive, compliant, and secure.

  5. iOS App Maintenance Services

    iOS App Maintenance Services

    Are your iOS apps updated, active, and error-free? Identify and fix bugs in your applications and ensure the apps are user-friendly to stay competitive and boost your enterprise revenue with our iOS app maintenance services.

  6. Content Management System Support

    WordPress Support and Maintenance Services

    Stay on top of updates, optimize your website speed perform security audits, and manage emergency support tasks with our customized services. Make your website user-friendly and enhance user experience.

  7. Remote IT Support Services

    Remote IT Support Services

    Get timely technical support to troubleshoot crucial, mission-critical issues on time every time with our remote IT support services. With a global team of skilled resources, we are equipped to serve you round-the-clock.

Leverage Mainstream and Specialized Solutions to Deliver Value

Leveraging IT support and maintenance services enable you to correct, prevent, adapt, and perfect your products with our customized solutions. When you outsource software support and maintenance, we help you infuse scalability, flexibility, and rapid implementation with our mainstream and specialized services.

Mainstream Maintenance and Support Services We Offer
Address the transformational needs of your enterprise with our adaptive maintenance and support solutions, which include hardware configuration change, operating system integration, and more.
Identify and fix logical, coding, and design errors with our corrective support and maintenance services. We also investigate bugs that may arise in your software algorithms.
Constant upkeep and special attention are needed to make the most of the technology for your business. We help you improve the performance and other attributes of your computer programs.
Proactive and preventive - that is how we define the efficiency of our application software maintenance services to future-proof your software, based on past incidents and customer feedback.
Specialized Services
Upgrade the version and functionalities of all your enterprise software regularly to ensure smooth functioning.
Get operational and post-release support on time by accessing our IT helpdesk for seamless implementation and app releases.
We provide long-term maintenance for packaged software, e-commerce websites, custom applications, and more.
Leverage our expertise to optimize your systems/applications and boost your enterprise performance.
Other Support
We handle change requests, software re-engineering, porting, defect resolution, configuration management, and more.

Our Approach to IT Support and Maintenance

We follow a multi-step process to ensure that you get swift, reliable, and ongoing support. Our outsourced software support and maintenance services involve the following steps -


01. Requirement Analysis

We analyze processes followed by your developers in detail to determine the maintenance objectives


02. Program Evaluation

We decode project objectives by analyzing enterprise applications and knowledge sharing to interpret the program complexity


03. Maintenance Plan Proposal

We build a customized maintenance strategy and maintenance proposals, which will be presented to you for approval


04. Infrastructure Stability Analysis

We evaluate the stability and extendibility of your infrastructure to check the probability of a ripple effect


05. Software Testing

We check the maintenance protocol after implementation to check its reliability. If necessary, we provide ongoing preventive maintenance support


06. Release and Reporting

After your approval, our team compiles the actions and responses into a report for recordkeeping and/or future reference

Why is Flatworld Solutions the Preferred Software Maintenance Company?

Businesses worldwide leverage our software maintenance and support services to ensure their applications are up and running smoothly. This enables them to boost their operational efficiency and cut through the competition. Some of the key reasons for you to choose us as your software maintenance and support provider are listed here -

  • ISO Certified Services

    We are an ISO 2700:2022 certified software maintenance support company and a NASSCOM member, delivering best-in-class software maintenance services, at par with international quality standards.

  • Robust Data Management Policy

    All confidential data is handled as per the NDA and by authorized software maintenance and support professionals.

  • High-quality Services

    We pay extra attention to the detail and make sure that you can deploy your software with confidence.

  • Scalable Services

    We strive to provide you with robust and agile software services. You can rest assured that we can carry out your project reliably and precisely.

  • Quick Turnaround

    The speedier outcome in software maintenance is possible because we use the latest tools and technology to overhaul inefficient modules.

  • Certified Team of Software Maintenance Experts

    We have an elite team of 100+ software developers and testers who have expertise in the latest software maintenance tools and technologies.

  • Best-in-class Infrastructure

    Flatworld is housed with the best infrastructure that includes a complete range of testing suites and other software maintenance tools.

  • 24/7/365 Support

    Our dedicated software maintenance teams log and track service requests 24/7 and offer round-the-clock troubleshooting and real-time resolution of all problems to enhance stability.

  • Cost-effective Solution

    The software maintenance services we offer are affordable because we believe in reaching more clients across a spectrum of budgets.

Additional Services You Can Benefit From

Custom Software development Services

Get robust and compliant software solutions that precisely cater to your needs with our quick and efficient custom software development services.

Mobile App Development services

Design and develop feature-rich mobile applications that are responsive and highly compatible with multiple platforms and devices.

Software Development Technologies

Leverage our advanced and cutting-edge tools and technologies that empower you to build revolutionary software applications that accelerate success.

Enterprise Software Solution

Tackle complex IT challenges that hinder your progress and get customized solutions that enhance your enterprise IT operations with our customized services.

Software Testing Services

Identify and fix bugs in your software applications to ensure that they run smoothly under any circumstance with our software testing services.

IT Infrastructure Management Services

Manage your IT infrastructure and make the most out of it to accelerate success with our customized IT infrastructure management solutions.

Client Success Stories

FWS Assisted a Start-up Company with Software Testing for SaaS Platform

Software Testing for SaaS Platform

A Scandinavian client wanted to outsource software testing on the SaaS platform. We provided our testing services at nominal rates and helped the client to release the app that users can count upon.

Read more
FWS Provided IT Support to a UK-based Insurance Company

Provided IT Support to a UK-based Insurance Company

Flatworld provided reliable IT support to an insurance company based out of the UK. The client wanted to cut the overhead expenses of insourced IT support. Therefore, their goals were met through us.

Read the Case Study


We have been using Flatworld Solutions' service for the last four months for testing our SaaS solution. They have been a professional and committed partner who has taken responsibility for the partnership.

Customer Success Manager,
Computer Consultancy Service Provider, Denmark
More Testimonials »

Outsource Software Support and Maintenance to Build and Run Stable Applications

We are a reputed software maintenance company offering specialized services to help you ensure efficient project management and minimal software downtime. Choose from our wide array of software development services based on your requirements for support levels, project delivery options, and more. Our services -

  • Guarantee you an efficient and hassle-free engagement
  • Help you run and manage complex applications with zero to minimal downtime
  • Ensure project continuity and increase data security

Revitalize your software infrastructure and prepare it for future business challenges with our software maintenance and support services.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

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