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Software Maintenance and Support Services

Recent studies have indicated that technology companies spend as much as 70% of their IT budgets on the maintenance of software and on corrective activities.

This is not all. In larger organizations, legacy systems and applications from various acquisitions and mergers add to the complexity of maintenance and support. As a result, IT departments in small or large companies are often reduced to act as a helpdesk, overloaded with the routine maintenance and support of software applications, and left with no time for development or deployment of new systems.

At Flatworld Solutions, we provide dedicated software maintenance and support services that will enable you to concentrate better on your core business functions. We are a team of expert software professionals who carry an expertise that is crystallized by experience spanning over a decade in the industry. We provide you with long-term continual maintenance and real-time support services for all your software requirements.

Mainstream Services
Adaptive Maintenance and Support

We help you make the necessary modifications and revisions to your software for the ever changing needs of your business. Here is an overview of what we do - Data format change, Localization and regulation change, Hardware configuration change, Support Utility Modification, and Operating system integration.

Corrective Maintenance and Support

We help you fix errors in your software system, be it logical errors, coding errors, or design errors. Moreover, we look into any bug that may arise in your software algorithms.

Perfective Maintenance and Support

Constant upkeep and special attention is needed to make the most of the technology for your business. We look into your software for modifications, rectifications, editing, deletions, additions and enhancements.

Preventive Maintenance

Proactive and Preventive - that is how we define the efficiency of our services. Based on customer feedback and past incidents, we prepare your software for future requirements.

Specialized Services

Software Version Upgrades & Functionality Upgrades


Database Migration & Language Migration


Post-release Support, Operational and Helpdesk Support


Packaged Software Maintenance, Website Maintenance, Custom Application Maintenance, Long-term Maintenance


Application Enhancements & Performance Enhancements

Other Support Services

Porting, Software Re-engineering, Request Based Software Services, Bug Fixes, Defect Resolution, Change Request Handling, Configuration management, Status Reports

Our Software Maintenance Methodology

We follow a well-defined and scalable maintenance process, and consistently promote preventive maintenance best practices at our customer sites so that their software demands minimum maintenance. Therefore, we strongly advocate the following to our client organizations to minimize scope for large scale system errors and corrective action:

  • Rigorous documentation and processes at the software development stage
  • Knowledge sharing on enterprise applications
  • Transparent development methodologies
  • Knowledge repositories on enterprise applications
  • Streamlined ongoing preventive maintenance efforts

Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies and provide ongoing support. Our dedicated software maintenance and support teams log and track service requests 24x7, and offer round-the-clock troubleshooting and real-time resolution of all problem areas. Flatworld ensures that our services optimize application performance and bring down your TCO (total cost of ownership) on software.

The Flatworld Advantage

Agility | Ability | Affordability

At Flatworld solutions, we strive to provide you with robust and agile software services. You can be rest assured about our ability to carry out your project with élan as we have rich experience in working with small and big clients across the world at most affordable rates.

Customers can benefit from our services in the following ways:

  • Integrate applications with newer technologies
  • Focus on preventive maintenance
  • Migrate applications to new and emerging technologies
  • Enhances stability
  • Improve efficiency of their mission-critical applications
  • Focus on new product development and core functions
  • Reduced Total Cost of Ownership (TCO)
  • Focus on new product conceptualization and core competencies with Flatworld taking care of your application maintenance tasks

Our software maintenance and support services ensure efficient project management and minimal software downtime. You can choose from our palette of services what best suits your requirements in terms of levels of support, pricing and project delivery options, and be assured of an efficient and hassle-free engagement.

Revitalise your software infrastructure and prepare it for your future business future challenges by outsourcing your software maintenance and support services to Flatworld Solutions. Get in touch with us, today with your maintenance requirements!



Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

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