Outsource Application Maintenance and Support Services

In the current industrial ecosystem of the world, digital hyperactivity is quite a common occurrence. Faster, smoother and high-performance applications are in extreme demand and therefore they require constant maintenance and regular upgrades. We not only help create web and mobile application solutions for a variety of business concerns, but we offer superlative application maintenance and support as well. Our expert teams of technical personnel comprise of skilled software engineer professionals make sure to deliver prompt services to our clients to maintain the continuity of their businesses without any hassle.

From regular ongoing upgrades to urgent troubleshooting, bug detection and fixing, database migration, application facelift, and feature integration, we offer exhaustive services to assist you in seamless functioning of your applications. We assist you constantly not only in keeping your business operating effortlessly but also help you in reducing overhead costs by providing you newer and more convenient technologies at regular intervals.

Flatworld Solutions, a leading application maintenance company, has been providing top of the line application maintenance and support services for more than 19 years now. We have catered to a large pool of clients which comprises of small, medium and large companies and put our best on the table every time. Our years of experience has taught us to be professional under each circumstance and maintain a standard of our services at all times.

Application Maintenance and Support Services We Offer

Our unique support system aids your company to stay ahead of the game and beat the competition solely on the basis of technical improvements, which in turn enhance your performance and output. Here are the main pillars of the application maintenance and support service we render.

1. Adaptive Services - Tracking and Monitoring
We keep a tab on all your business applications as part of our backend support and closely follow the functioning of each individual app and their cooperative performance at all times. We work at multiple levels of your company's management, rendering thorough services at each stratum and communicating with the appropriate teams to keep the entire system running. We also conduct detailed inspection of your apps from time to time to maintain a basic standard of operation and set a higher bar for its functioning each time.

2. Corrective Services - Fixing and Modifications
Web and mobile applications require constant alterations to become their most useful self and allow optimum utilization of resources. The combined information from user queries and feedback as well as your company's technical team helps us understand the expectations from the app and make the necessary modifications to match up to it. From fixing bugs to running troubleshoot, handle technical glitches, modify features and widgets, increase security protocols or correct something at a more grassroots level of the logic, design or coding, we are there to free you from your trouble in no time.

3. Perfective Services - Customization and Upgrade
Our iterative approach makes it a priority to ensure the technology your business is equipped with the best and latest, for which we make them undergo a continuous process of renovation and refurbishment. The application maintenance and support solutions we provide include regular implementation of new technological upgrades and ensuring a high-performance ratio. This, in turn, helps yield better results and allow the company to establish it's brand name and experience growth and prosperity. Moreover, we cater to any and all app customization requirements you might have and leverage all our expertise in the said domain to bring you the most perfect version of your app.

4. Preventive Services - Assessment and Audit
Prevention is always better than cure. While it cannot always be applied in every discipline, with technological issues, it is quite the possibility. Our proactive approach helps you steer clear of any application-related crisis by identifying it at its nascent stage and eradicating the same with efficiency. We also put a lot of importance on customer feedback and performance history of your application to make sure that the same issues do not recur time and again and are fixed at the ground level. Constant upkeep is the main element of our preventive services and we not only schedule periodical audit sessions for your business but also maintain service quality levels like metrics, performance reports, SLA adherence, resolution turnaround time and more.

Application Maintenance and Support Process We Follow

There is a definite procedure we follow for our exclusive application maintenance support services - one that makes our job easy and keeps you on the loop as a client. Some of the key steps involved in our process are -

01. Receipt

Over and above our regular maintenance, we start looking into a matter specifically when it is reported as a glitch in the system that is interfering with its smooth functioning. Our communication executives serve round the clock to be at the receiving end of any query or grievance incoming from our clients and customers.

02. Response

Upon receipt of the query or complaint, it is sent straight to our expert technical departments depending on which aspect of the application was affected in the glitch. Our team members assess the issue in detail by conducting an inspection and settle on the causal issue which would be imperative to find a cure.

03. Resolution

Once the issue is pinpointed and the cause behind it is identified, we work relentlessly to find the most suitable solution for it. Sometimes it is as simple and employing a few standard codes and sometimes it involves a more difficult procedure which requires time and innovation.

04. Implementation

After the resolution fits in perfectly with the application and remedies the issue, and our technicians are satisfied with the rectification, the upgrade is implemented in the system following a predetermined set of protocols which are already put in place. Before releasing the latest version of the application, we make sure to conduct several tests and demo runs to guarantee its seamless functioning.

05. Communication

We get back to you with detailed reports of the issue and the resolution we came up with and implemented in your application, as well as an updated manual of operating the system without any problem.

06. Feedback

We log all the registered issues with the business applications. Based on the user feedback, we also find and analyze the opportunities for deploying further enhancements to the applications.

Other Services You Can Benefit From

Why Choose FWS for Application Maintenance and Support Services?

Outsourcing application maintenance and support services to us can give you access to a series of benefits. Some of the key reasons for you to choose us as your application maintenance and support service providing company are -

Flexible Pricing Options

Working with us for application maintenance and support is highly cost-effective. We provide our clients with flexible pricing options which will suit the client's business requirements and budget perfectly.
Data Security

We take data security very seriously. We are an ISO/IEC 27001:2013 ISMS certified organization which ensures that all your application data is kept completely safe with us and not divulged to any third party.
Experienced Team

We have some of the most qualified and experienced software application developers and testers who can take care of all your needs with ease. We are trained to work with the latest tools and technologies to deliver top quality services.
Best Infrastructure

We understand the importance of having good infrastructure while delivering the best services. We have access to some of the best infrastructure in terms of latest tools and technologies and world-class office spaces.
Single Point of Contact

When you choose to outsource application maintenance and support services to us, we will assign a dedicated project manager to every client. This manager will be the single point of contact for all your needs and queries.
Quick Turnaround Time

We operate through multiple delivery locations spread across the globe which gives us the time zone advantage. This enables us to deliver quality services to clients within short turnaround time.
24/7 Support

We provide our clients with 24/7 support. All our team members including the sales, marketing, call center, and project management are available at all times to resolve any issues that you may have via phone or email.
High-quality Services

We are an ISO certified organization which ensures that we will deliver only the best quality services to our clients. When you outsource to us, you can rest assured that our services will be completely error-free.
Easily Scalable Services

We provide our clients with highly scalable services. We can easily ramp up the service requirement as and when the client needs it. We can increase the number of resources as when the project demands it.

Client Success Stories

Custom Theme Package for a Training Course Provider

A leading training course provider was looking for a customized theme package. Our team at FWS provided the client with the required services within a quick time.

FWS Developed an e-commerce Website to Promote Selling and Online Auctioning

e-Commerce Website for Selling & Auctioning

A leading client was looking for a website developer for selling and auctioning items. Our team provided the client with cost-effective services.

Testimonials

We have been working with Flatworld Solutions since 2009 on several IT projects. When we decided to develop an iPhone app for our clients' use, we turned again to Flatworld Solutions.

President,
Logistics Company in North America More Testimonials »

Flatworld Solutions has been a leading application maintenance and support company and also provides a series of other custom software development services to global clients. We have some of the most skilled and talented service providers who can take care of all your needs with ease. We leverage the best and the latest software development tools and technologies while delivering quality services within a quick time.

Are you looking for reliable and cost-effective application maintenance and support service provider? Then, get in touch with us today!