Application Support and Maintenance Services

Application Support and Maintenance Services

Reinvent your application systems and achieve maximum app availability with our application support and maintenance services.

Contact us to tackle technical challenges and scale seamlessly.

As a business owner, you face numerous challenges daily, from ensuring your applications are consistently performing at their best, to staying up-to-date with the latest technological advancements, to managing unexpected system downtimes. We understand these challenges and have designed our services to address them. Whether you run a small business, a medium-sized firm, or a large enterprise, our services are tailored to meet your unique needs. By relieving you from the complexities of application maintenance, we enable you to allocate your resources more efficiently, thus enhancing your overall business productivity. Our services cover preventive maintenance, corrective maintenance, adaptive maintenance, and perfective maintenance, all tailored to meet your unique needs. We also provide round-the-clock support to resolve any arising issues promptly. The benefits of choosing our services are numerous, including enhanced performance, cost-effectiveness, risk reduction, up-to-date applications, and the peace of mind that comes from knowing your applications are in expert hands. By engaging us, you are choosing a hassle-free experience wherein your applications are always reliable, efficient, and up-to-date.

We're committed to driving your business success by allowing you to concentrate on what matters most - growing your business. Take advantage of our leading services today and experience the difference in application support and maintenance. Contact us now to get started!

Our Expert App Support and Maintenance Solutions

Outsourcing your requirements to us can be your strategic move to streamline operations and maximize efficiency. You can access a dedicated team of experts who monitor, manage, and update your apps regularly. Outsourcing allows you to stay ahead of technological advancements and industry trends. Ready to offload your app support and maintenance responsibilities? Discover the full range of our app support and maintenance services -

  1. Application Monitoring Service

    Application Monitoring Service

    Our Application Monitoring Service utilizes advanced analytics and state-of-the-art monitoring tools to provide real-time visibility into your application's performance. By promptly identifying potential issues and corrective actions, we help maintain system stability and ensure uninterrupted business operations.

  2. Incident Management Service

    Incident Management Service

    Our Incident Management Service operates on a structured framework, ensuring rapid response and resolution of any application-related issues. We prioritize incidents based on their impact and urgency, ensuring minimal disruption to your business and maintaining high application availability.

  3. Regular Updates and Patch Management

    Regular Updates and Patch Management

    Our Regular Updates and Patch Management service ensures your applications stay current and secure. We manage the entire update life cycle, from scheduling to deployment, ensuring seamless integration of new features and security enhancements without impacting your business operations.

  4. Application Enhancement Service

    Application Enhancement Service

    Our Application Enhancement Service focuses on continuous improvement and modernization of your applications. We leverage the latest technologies and methodologies to enhance application features, improve user interface, and optimize overall application performance.

  5. Performance Management Service

    Performance Management Service

    Our Performance Management Service uses sophisticated tools and techniques to monitor, analyze, and enhance application performance. We focus on identifying performance bottlenecks and implementing optimizations to ensure your applications deliver superior speed, responsiveness, and efficiency.

  6. Database Maintenance Service

    Database Maintenance Service

    Our Database Maintenance Service ensures efficient management and smooth operation of your databases. We perform regular backups, data integrity checks, and performance optimization tasks, ensuring your databases are secure, reliable, and highly available.

  7. Compliance Management Service

    Compliance Management Service

    Our Compliance Management Service ensures your applications comply with industry regulations and standards. We provide comprehensive compliance audits, develop and monitor control systems, and offer advice on regulatory changes and risk management.

  8. Application Evolution

    Application Evolution

    Our Application Evolution service focuses on aligning your applications with evolving business needs and technological advancements. We analyze your application architecture, design improvements, and implement changes to enhance scalability, flexibility, and future-readiness.

  9. Application Security Management

    Application Security Management

    Our Application Security Management service protects your applications against evolving security threats. We perform regular vulnerability assessments, implement robust security controls, and provide ongoing monitoring to ensure the security and integrity of your applications.

  10. Deployment Design and Implementation

    Deployment Design and Implementation

    Our Deployment Design and Implementation service ensures seamless deployment of your applications across various environments. We design effective deployment strategies, configure infrastructure, and perform thorough testing to ensure a smooth transition and optimal application performance.

  11. User Support and Helpdesk Services

    User Support and Helpdesk Services

    Our User Support and Helpdesk Services provide multi-channel support to address user queries and issues. We leverage advanced tools and methodologies to provide prompt, effective support, ensuring high user satisfaction and productivity.

  12. Documentation and Knowledge Management

    Documentation and Knowledge Management

    Our Documentation and Knowledge Management service focuses on creating detailed, easy-to-understand documentation and maintaining a comprehensive knowledge base. This ensures efficient knowledge sharing, empowers users, and facilitates faster issue resolution.

  13. Quality Assurance and Testing

    Quality Assurance and Testing

    Our Quality Assurance and Testing services ensure the highest standards of application reliability, functionality, and performance. We perform extensive testing, including functional, performance, and security testing, to identify and rectify potential issues before deployment, ensuring a flawless user experience.

  14. App support and maintenance services we offer to keep your systems in top shape can be broadly classified into the following -

    • Preventive application support and maintenance
    • Perfective application maintenance
    • Reactive application support and maintenance
    • Adaptive application maintenance and support

Apps We Support and Maintain

  • Web Apps
  • Cloud Apps
  • Database Apps
  • Mobile Apps
  • Desktop Apps
  • Enterprise Apps

Application Maintenance and Support Process We Follow


01. Receipt

We promptly address any reported glitches that affect the smooth functioning of your system with 24/7 customer support.


02. Response

Upon receiving a complaint, our technical experts conduct a thorough assessment to identify the causal issue.


03. Resolution

Once the problem is pinpointed, our team works diligently to develop an effective solution.


04. Implementation

After ensuring the resolution effectively rectifies the issue, we implement it following strict protocols and rigorous tests.


05. Communication

We keep you informed with detailed reports on the identified issue, implemented solution, and updated operating manual.


06. Feedback

We log all issues and use customer feedback to identify and implement potential enhancements to your applications.

Industries We Serve

Media and EntertainmentMedia and Entertainment
Travel and HospitalityTravel and Hospitality
Hotel ManagementHotel Management
Banking and FinanceBanking and Finance
Custom BrokerageCustom Brokerage
Fashion and RetailFashion and Retail
Oil and GasOil and Gas
Logistics and TransportationLogistics and Transportation
Public ServicesPublic Services

Why Should You Choose Our Application Support and Maintenance Company?

Outsourcing application maintenance and support services to our experienced team assures numerous benefits. Here's why you should consider us as your go-to provider for these services -

  • High Quality

    As an ISO-certified organization, we guarantee top-quality, robust support services to give you the peace of mind you deserve.

  • Complete Data Security

    Our ISO/IEC 27001:2013 ISMS certification underscores our commitment to data security. We ensure your application data remains confidential and is not disclosed to any third parties.

  • Expert Team

    Our team comprises highly qualified and experienced software developers and testers proficient in using the latest tools and technologies to deliver exceptional support.

  • Superior Infrastructure

    We recognize the role of solid infrastructure in delivering excellent services. We leverage world-class office spaces and state-of-the-art tools and technologies to meet your needs.

  • Dedicated Project Support

    Our clients are assigned a dedicated project manager who serves as a single point of contact for all queries and requirements.

  • Prompt Project Assistance

    Our global delivery locations give us a time zone advantage, enabling us to deliver quality services within short turnaround times.

  • 24/7 Support

    Our team, including sales, marketing, and project management, is available round-the-clock to provide remote assistance without delay.

  • Scalable Services

    We offer highly scalable services, allowing us to quickly adjust the scope of services as per your project demands. Whether you need to ramp up resources or scale down, we can accommodate your needs.

  • Flexible Pricing Structure

    Our cost-efficient services with flexible pricing options are designed to align with your business requirements and budget.

Additional Services You Can Benefit From

Software Maintenance Services

Reduce downtime, improve system performance, and maintain productivity and efficiency with our software maintenance services.

WordPress Maintenance Services

We ensure your WordPress site runs smoothly and is secure from potential threats, allowing you to concentrate on your core business.

Website Maintenance Services

Manage everything from content updates and SEO optimization to security checks and bug fixes with our website maintenance services.

Custom Application Development Services

Align custom application development with your business processes, thereby enhancing efficiency and productivity.

IT Help Desk Services

We provide support for various IT needs, such as software troubleshooting, hardware issues, network problems, and more, to ensure smooth business operations.

Web Development Services

Develop websites that are visually appealing and optimized for search engines with our web development services.

E-commerce Development Services

From product management to secure payment gateways, we ensure every aspect of your e-commerce platform is optimized for conversions.

CRM Development Services

Our CRM systems are designed to streamline your sales, marketing, and customer service processes, enabling you to build stronger relationships.

Client Success Stories

FWS Created a Custom Theme Package for a Training Course Provider

Flatworld Solutions Delivered Outstanding Workday Support Services to a Real Estate Conglomerate

We helped the client streamline organization-wide Workday implementation to ensure more efficient business processes.

Read more
Flatworld Provided IT Support to a UK-based Insurance Company

Flatworld Solutions Provided IT Support to a UK-based Insurance Company

The client was a UK-based motorcycle insurance company that was looking for continuous IT support. Our team at Flatworld provided exceptional level 1 IT support.

Read more

Outsource Application Support and Maintenance Services


We have been working with Flatworld Solutions since 2009 on several IT projects. When we decided to develop an iPhone app for our clients' use, we turned again to Flatworld Solutions.

Logistics Company in North America
More Testimonials ยป

Experience agility and seamless transition with our expert team, cutting-edge technologies, and comprehensive approach to app support and maintenance. We ensure your applications operate at peak performance, minimizing downtime and maximizing productivity. Clients across the world are benefiting from our industry expertise and cost-efficient solutions. It is your turn now. Our flexible engagement models cater to your unique needs, ensuring a customized approach that aligns with your business goals. Committed to building strong partnerships with our clients, we provide ongoing support and continuous improvement to your applications. Our dedicated project managers serve as your trusted advisors, offering streamlined communication and personalized service at every stage.

Partner with us to keep your systems running smoothly. Connect with us to experience unmatched agility with ongoing support and maintenance for your business applications.

Contact Us


Decide in 24 hours whether outsourcing will work for you.

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Read our Privacy Policy.

Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

PARTNER WITH US Read about Partners & Alliances programs at Flatworld Solutions! Read More

3rd Edition Middle East Banking AI and Analytics Summit Read More

Frequently Asked Questions (FAQs)

What services come under Application Support and Maintenance (ASM)?

Application support and maintenance services are the tasks performed to keep a company's software applications operational, up-to-date, and optimized. These services include troubleshooting, updates, modifications, enhancements and preventive measures to ensure applications run smoothly.

What factors should be considered while choosing an ASM outsourcing partner?

The right ASM service provider should have extensive industry experience, robust technical capabilities, and a customer-centric approach. Review their case studies and customer reviews, and check if they can scale their services to match your business growth. Ensure they prioritize security and provide excellent customer support.

Why is it beneficial for businesses to outsource Application Support and Maintenance?

Outsourcing ASM services offers benefits like cost savings and access to expert resources, allowing your team to focus on strategic tasks. It ensures continuous software optimization, reduced downtime, and increased operational efficiency.

What sort of problems can be resolved through ASM Services?

ASM services handle various issues like application errors, performance issues, system downtime, and user interface problems. They also manage software updates, modifications, and preventive measures to keep applications running smoothly.

What is the procedure to contact your Support Team if I need help?

You can connect with our support team via email, telephone, or our web-based customer portal. We also assign a dedicated account manager to each client for prompt and personalized assistance.

Is your support available round the clock?

Yes, we offer 24/7 support services. Our dedicated support team is always on standby to resolve application issues, ensuring minimal downtime.

How do you ensure the safety and security of our applications?

We ensure application security through secure development practices, routine security assessments, and security audits. We adhere to stringent industry standards and protocols to safeguard your applications.

What would be the expenses of outsourcing ASM Services?

The costs of ASM services depend on several factors, such as the complexity of the application, the level of support required, and the service model chosen. We offer flexible pricing models to suit different business needs.