Customer Management Services

We provide your business with the most reliable and professional customer management services to achieve your organization's goals at prices starting at $20/hour

Customer management (CM) strategies and services are used to collect, research, and analyze customer behavior, customer preferences, and demographic data. It is a combination of practices, strategies, and technologies used by companies to manage and analyze customer interactions and data throughout the customer lifecycle.

By partnering with Flatworld Solutions, a leading customer management service provider, you can improve your strategies and optimize your marketing programs by combining analytics marketing data to target leads. You can also focus on improving your results by creating a reliable customer experience.

Customer Management Services We Offer

Our services include -

1. Account Management

   

   With our services, you will gain -

   • Increased transparency
   • Insight to mitigate risks
   • Automation of your account management strategy
   • Proactive management of your account
   • A range of platform solutions for end-to-end account management programs

2. Client Marketing

   

   We can help you optimize your customer strategies and marketing programs by taking insights from marketing data to target the right type of prospects for you.

3. Digital Transformation

   

   We help you be more evolved and more customer-centric to adapt to changing customer behavior and demands.

4. Customer Strategies

   

   Our strategies ensure a determined, privacy-compliant identification with a complete consumer profile that connects more than one touchpoint, channel, and device.

5. Advanced Data Mining

   

   Our team of experts uses the most advanced data mining tools, state-of-the-art algorithms, and complete statistics that decide the stability of consumers and their behaviors.

6. CM Consulting

   

   We have the specified abilities and know-how to offer customers first-class services. We leverage contemporary tools and technology at the same time as providing world-class services to customers.

7. CM Customization

   

   Our team of experts incorporates several skilled and professional customer support specialists who can cater to all of your customization needs.

8. CM Migration

   

   We have the required proficiencies and know-how that will help you migrate from your present customer support system to the latest customer management service.

Other Services You Can Benefit From

Why Outsource Customer Management Services to Flatworld Solutions?

Some reasons to choose us include -

• Reduce Company Costs

  Flatworld Solutions is a management service providing company that can reduce the cost of hiring, training, and managing customer service personnel.

• ISO Certification

  Our ISO/IEC 27001:2013 certification assures the highest data security ensuring your data is secured with us and not shared with any third party.

• State-of-the-art Infrastructure

  Our facility has state-of-the-art infrastructure and access to the latest tools and software.

• Dedicated Project Manager

  When we take on your project, we assign you with a dedicated project manager.

• 24/7 Customer Support Availability

  When you outsource, you get a top-notch team that is solely responsible for delivering excellent customer support.

Client Success Stories

Flatworld Created a User-friendly and Rich Live Healthcare Chat App

Our team created a live healthcare chat app for a healthcare provider according to the client's exact specifications.

Read more

FWS Delivered a Contemporary ServiceNow Solution to a US-based Firm

We upgraded and fine-tuned an American client's existing ServiceNow solution with the latest features.

Read more

Outsource Your Requirements to Flatworld Solutions

Flatworld Solutions is one of the world's best companies offering a comprehensive suite of services for managing customers. We offer the simplest, reliable, and most secure platforms that allow businesses to see, display and share anything on the Internet, creating a seamless pathway to great customer service. The result is increased customer satisfaction and loyalty, increased revenue growth, and increased operating savings. From financial and healthcare services to retail, travel, and leisure, we are transforming the customer experience for today's business.

Get in touch with our experts today to know more.