The client is a reputed logistics company with operations worldwide. The parent company in charge of the project owns several subsidiaries, including one that provides maritime services - it specializes in bringing containers to port and storing them until they are claimed by their owners. The organization was first established in 2005 and now handles around 70 million containers every year, the volume of which makes up to approximately 10% of all world shipping companies.
In its several years of existence, the company has grown both in size and in assets acquired. A logistics company at its core, its main daily activities consisted of handling customer service requests from a large number of cross-industry customers. The existing systems were inadequate to handle the large amounts of requests pouring in on any given day. Hence, the client was looking for a partner who could help them solve this challenge quickly.
As a solutions provider, we had to face a few challenges while implementing the project for the client. Some of the major challenges we faced were -
Considering the client's needs and industry model, we worked with them closely to formulate an appropriate plan that would not only accomplish their immediate goals but also allow them to grow into their future endeavors. After listening carefully to their vision for their organization, we decided on a best-fit solution and then moved forward with ServiceNow with the following functionalities -
The client was delighted to see no apparent flaws in the work they got from our team. The efficiency enhancement did not go unnoticed the elements of which were increased productivity, a drastic end to scheduling conflicts, and an improvement in overall asset management.
The company's overall amount of wasted assets decreased anywhere from 24-26%, meaning that not only does the personnel have more time to spend with their family but also save money in the long run because they can easily manage their team's workload and resources through us.
Flatworld Solutions has been a pioneer in providing top-notch ServiceNow solutions and a series of other software development services to global clients. We have some of the most experienced and skilled ServiceNow experts on board who can cater to all your requirements. We make use of the latest technologies while providing the best quality services to clients.
If you are looking for a reliable and skilled ServiceNow service provider, then look no further. Get in touch with us today!
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