Digital Query Assistant Services

Are the increasing channels of interaction between you and your clients and the constantly evolving requirements weighing you down? Are you finding that your existing means of engagement with your customers and stakeholders are not enough to meet and exceed customer expectations? Are inefficiencies and inaccuracies in resolving customer concerns leading to a trust deficit that is adversely affecting your firm and its reputation? If so, you would do well to incorporate digital query assistant (DQA) services in your business process workflows. And, if you are finding it difficult to partner with the right the right company, we are here to ease your concerns. Partner with us for DQA solutions and ensure that you meet and exceed all your customers' expectations.

Flatworld Solutions is a leading digital query assistant company and has wide ranging experience and expertise in integrating associated service, self-service, and virtual agents with a wide range of customer service channels. With this integration, we are able to improve interactions across a wide variety of channels, including the web, mobile, voice mail, and social media. If required, we can also develop sophisticated AI powered assembly systems to increase satisfaction rates, boost service productivity, reduce first call resolution time, and optimize customer interactions. Our digital query assistant solutions can be integrated with any external or internal applications like CRMs, PLMs, ticketing systems, call center software, ERPs, or service center software. We leverage proprietary deep learning frameworks to deliver the most personalized and relevant content to customers as and when they interact with the system.

Digital Query Assistant Solutions We Offer

The following are some of the digital query assistant services we offer -

We create a unified and integrated self-learning or self-assembling platform/hub.

We help you leverage customer data to deliver hyper contextualized or personalized experiences.

We simplify and streamline the data gathering process so that you are provided with actionable insights.

We overcome challenges associated with silos and provide you with a single version of truth.

Our digital query assistant services helps you better understand customer emotions and requirements.

Our DQAs enable augmented search with relevance, personalization, and contextual content.

Other Services You Can Benefit From

Why Outsource Digital Query Assistant Services to Flatworld Solutions?

Flatworld Solutions is a leading provider of DQA solutions and provides many benefits to clients wishing to work with us, including -

Affordable Prices

Our DQA services come at highly affordable pricing enabling firms of all sizes to partner with us. With us, you only pay for what you get and nothing more.
Turnaround Time

We have multiple delivery centers spread in different time zones across the world. This helps us in offering DQA services within very quick turnaround times.
Streamlined Process

Our streamlined digital query assistant process also considers the specific requirements of our clients, enabling us to provide industry leading services at cost-effective rates.
Great Infrastructure

Our team of DQA experts is provided with access to all the latest software, tools, and technology needed to provide the most relevant and cutting-edge services consistently.

Client Success Stories

FWS Created a User-friendly and Rich Live Healthcare Chat App

FWS Developed a Seamless Chat App for a Healthcare Tech Firm

Our team leveraged IBM Watson and created a seamless and high-performing live healthcare chat app for a tech solutions provider to the healthcare industry.

FWS Delivered a Contemporary ServiceNow Solution to a US-based Firm

FWS Implemented a Seamless ServiceNow Solution for an American Firm

Our adroit ServiceNow engineers optimized the ServiceNow implementation of an American firm with the latest multilevel catalog features.

Testimonials

A robust congratulations to the team at Flatworld Solutions for a job well done.

CMO, Leading Medical Care Company in Seattle, WA More Testimonials »

Flatworld Solutions is a leading provider of robust DQA services to clients from across the world and industries.

We integrate associated service, self-service, and virtual agents with a wide range of customer service channels.
We can improve interactions across a wide variety of channels, including the web, mobile, voice mail, and social media.
We can also develop sophisticated AI powered assembly systems to increase satisfaction rates, boost service productivity, reduce first call resolution time, and optimize customer interactions.