ServiceNow Customer Service Management Services

ServiceNow Customer Service Management

Tnspire loyalty in your buyers; help them transition from paid customers to brand evangelists with our ServiceNow CSM services

A ServiceNow survey involving 18,000+ customers from 20 different nationalities showed that next to product quality and value, high-quality customer service created dedicated brand evangelists. Our ServiceNow customer service management services delve into optimized case management, knowledge management, customer feedback, communities, and surveys to help expand self-service and address customer issues proactively.

We leverage predictive intelligence, performance analytics, reports and dashboards, and continual improvement management to ensure automated workflows and multi-channel support for our clients. Our experts help cut costs by 40% and reduce resolution time by up to 70%. Outsource your requirement to us today to deliver a friction-free customer experience.

Our ServiceNow CSM Services

We make the most of features like service catalog, agent workspace, advanced work assignment, and reporting and analytics to ensure top-notch outcomes for our clients. Our end-to-end solutions include -

  1. CSM Consulting Services

    CSM Consulting Services

    We help enterprises get started with their CSM module. We provide them with relevant information that helps avoid roadblocks or speed bumps in implementing the software module. Our omnichannel support enables automated product monitoring; it helps address customer issues across multiple points of reach.

  2. CSM Customization Services

    CSM Customization Services

    We provide additional customization options to help you make the most out of your CSM implementation. Our services help align your processes with your operations, branding, regulations, and identity. To ensure optimal visual workflow and automation, we facilitate no-code, rule-based processes within ServiceNow CSM.

  3. CSM Integration with Other Systems

    CSM Integration with Other Systems

    Our ServiceNow experts help you harness the full power of the CSM module by allowing you to connect your modules and platforms to a wide variety of systems, applications, products, and platforms.

  4. CSM Development Services

    CSM Development Services

    We help simplify the process of creating state-of-the-art applications while ensuring the highest quality standards at every step. We take care of proactive customer service operations on behalf of our client. Our experts help you support and enhance your business by allowing you to make the most out of your developed solutions.

  5. CSM Support and Maintenance

    CSM Support and Maintenance

    Our services don't end with a successful deployment. We are available 24/7 to assist you with any problems you have or to address any query. Leverage our services to increase productivity and reduce downtime.

Features of ServiceNow Customer Service Management

 Task Intelligence
 Playbooks for Customer Service
 Agent Workspace
 Advanced Work Assignment
 Case Management
 Order Management

Choose Us as Your ServiceNow Customer Service Management Company

Our services let you maximize the use of ServiceNow CSM to drive changes in your business process to suit your customer's needs better. The benefits of partnering with us include -

  • Data Security

    As an ISO/IEC 27001:2022-certified ServiceNow customer service management company, we take data security extremely seriously. Our offices are equipped with state-of-the-art ISMS protocols to prevent any unauthorized access.

  • Quality Services

    We follow a six-sigma process delivery matrix based on which we guarantee the highest quality services with the quickest TATs. Outsource to us to draw from our global talent pool.

  • Quick Turnaround Time

    It is always a milestone for us to deliver our services ahead of schedule and within budget. Owing to our dusk-to-dawn approach, you can expect instant responses and problem resolutions.

  • Expert Team

    Our team comprises highly experienced professionals with first-hand knowledge of how to deploy and maintain ServiceNow modules. Leverage our services for enhanced customer satisfaction within a short span.

  • Cost-effective Pricing

    We provide our ServiceNow Customer Service Management services at highly affordable rates. We customize our prices based on the length, the complexity of the project and the number of resources involved.

Additional ServiceNow Services We Offer

ServiceNow Consulting Services

Our ServiceNow advisory services help unify and digitize organizations; it helps them find smarter, better, and faster ways to operate workflows.

ServiceNow Security Operations

Leverage our SecOps services to your existing security tools. We can help you prioritize and respond to vulnerabilities and security incidents faster.

ServiceNow IT Service Management

Empower your internal team to self-solve issues, raise questions, and get access to accurate information with our ServiceNow ITSM services.

ServiceNow IT Operations Management

Our ITOM support services help organizations gain visibility across infrastructure, maintain service health, and optimize cloud spends.

ServiceNow Managed Services

Leverage our advisory, implementation, and support services to accelerate your business growth.

ServiceNow Implementation Services

We are a trusted ServiceNow services partner with a rich domain experience. Leverage our certified consultants and dedicated implementation team today!

ServiceNow Custom Application Development

We help manage the entire lifecycle of your applications from creation to deployment! Our experts identify high-value use cases; they define the process and design the prototype.

ServiceNow IT Business Management

Align work to your business priorities with our ITBM services. We deliver enterprise agility for better business resources.

Client Success Stories

FWS Delivered Customized ITSM ServiceNow Solution To Improve Catalog Workflows For a US-Based Client

FWS Delivered Customized ITSM ServiceNow Solution To Improve Catalog Workflows For a US-Based Client

An award-winning construction conglomerate in US contacted Flatworld to have their ServiceNow functionalities improved to newer standards. Our team delivered a custom ITSM solution enhancing the system efficiency.

Read more
FWS Created a Task Management App for an Australian Client

FWS Designed and Developed an iOS Task Management App for an Australian Client

An Australian client was looking to create an app that could let its users send and receive texts, audio, and video files. We designed and delivered a robust app quickly.

Read more

Outsource ServiceNow Customer Service Management Services to Us


I cannot thank you all enough for how you have provided such high-quality services! Thank you a million times!!

Assist. VP, Disclosure Manager,
Mortgage Company, Norfolk, VA
More Testimonials ยป

At Flatworld Solutions, we help make customer service your competitive advantage. With our services, you can create a viable support center and enhance brand trust. Our multifarious offerings include CSM mobile app services that help with smooth case management; we also ensure effective customer data management, customer project management, and major issue management to boost your support agent's productivity. Leverage our ServiceNow CSM solutions to -

  • Increase customer satisfaction
  • Enhance CSAT and customer retention rates
  • Speed up case resolution rate
  • Provide customers with self-service opportunities
  • Raise product and service awareness

We have rich expertise in all ServiceNow product lines including CSM, ITSM, ITBM, ITOM, HR, and SecOps. Contact us now to request a live demo!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


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