In a technology-driven work environment, operational downtimes and IT maintenance issues can take your focus away from core business functions. Having a dedicated and sharp-eyed support services company as your partner is essential to keep your workforce productive. What makes us the ideal IT support services company; is our extensive technical knowledge. Our IT help desk service providers work with you to understand your specific needs. Our ability to provide a multi-dimensional approach to troubleshooting benefits global clients in 160+ countries.

We provide you dynamically effective services which fit your needs perfectly. We work with global businesses and are proud to have a brilliant customer satisfaction record. We leverage our state-of-the-art infrastructure to implement IT help desk services following the Information Technology Infrastructure Library.

IT Help Desk Support Services We Offer

Being one of the leading IT support service providers, we streamline the process of reporting incidents to ensure a faster action time. Our IT help desk services transform and enhance your user experience so that you never have to compromise on your efficiency again. The range of support services include -

Telecom Support Services
A business firm cannot only make do with a communication tool; it requires a proper on-call conversation between customer support and the sales team. Being an experienced IT support services company, we provide the most effective telecom support that ensures minimum downtime. Our IT support solutions include -
- Level 1 Support Services
  - Real-time Chat, Email and Web support
  - Support for functional usage
  - Configuration and Installation support
- Level 2 Support Services
  - Troubleshooting telecommunication line faults
  - Line fault repairing by sending our on-field repair executive
IT Technical Support Services
Our tech support services executives work as a single point of contact for all your hardware and software maintenance issues. Our instant responses and immediate action ensure protection from frequent downtimes and hardware breakdowns. Our outsourced technical support services include -
- Level 1 Support Services
  - Call logging services
  - Call escalation
  - Information capturing
  - Relaying scripted solutions
- Level 2 Support Services
  - Instant diagnosis of issues and immediate isolation
  - System usage advice and guidelines
  - Escalation management
  - Database Upgradation aid
  - Step-by-step troubleshooting advice
  - Multivendor support for vast arrays of software
  - Managed technical support services
  - Network support
  - Remote network services
  - Remote server services
  - Remote infrastructure support
On-site IT Support Services
Our engineers are not only technically proficient but can also quickly acclimate themselves to your infrastructure, needs, and further doubts to go a step beyond so that you never have to worry about the labor of running around to different people for your IT needs. Our services include -
- Detailed ticketing system to streamline complaints, diagnosis, and solutions
- Support for desktop issues, password resets, system resets, software and OS issues, network compatibility issues, etc.
Remote IT Support Services
Our remote services are not only cost-effective but also completely safe under our secure 256-bit encrypted connections. Our IT support solutions include -
- Windows, Mac, and Linux OS administration and configuration support
- Installing enterprise software remotely and updating them regularly so that they do not run obsolete
- Remote administration and maintenance of servers
- Complete initial configuration and setting up of routers, firewalls, and additional security measures
- Server installation and maintenance
- Multi desktop management
Managed IT Support Services

We improve the security and stability of your centralized applications. Our IT experts are available 24/7 to aid you with your needs. Reach out to us at once in the case of emergencies.
Business IT Support Services

Our approach streamlines business operations and frees up your in-house team for core business functions. We provide top-notch services to small and multi-national organizations. Reach out to us now to get started.
Cloud Support Services

We aid you with cloud migrations and monitoring to ensure your team's efficiency at reduced costs. Our services ensure business continuity and flexibility of workplaces.
Infrastructure IT Support Services

Our infrastructure IT support ensures stability and the enhanced performance of your on-premises IT environment. Avoid operational costs and keep your system functional with proactive monitoring and debugging services.
Managed Help Desk Services

Our service models offer adequate support for your desktop infrastructure and address all workplace service challenges. Our dedicated project managers ensure faster response time and instant problem resolution.

Our IT Helpdesk Services Process Flow

Raise a ticket to let us know about the issue you are facing

Our IT experts reach out to you to address your concerns

We try to help you mitigate the situation via self-help

For complex issues, we take charge and guide you through

We fix the problem and close the ticket effectively

The Perks of Choosing Us as Your IT Support Service Providers

The trust of our vast global clientele is a testimony to our ability to protect and support your IT infrastructure by providing you with our wide variety of scalable, seamless, and highly cost-effective solutions. The key reasons for choosing us include -

Cost-effective Services

We offer flexible and cost-effective services. We offer customized rates based on the number of resources needed and the length and complexity of the project.
Dedicated Project Managers

We offer non-stop IT support from qualified engineers proficient in technology and debugging. In IT help desk outsourcing, you get a single point of contact to aid you with all IT shortcomings.
Certified Experts

Our team includes globally certified IT experts who take complete responsibility if a problem fixed by us reappears again.
State-of-the-art IT infrastructure

We use the latest IT help desk software to keep your systems at par with global industrial standards. Our extensive knowledge of the latest market trends and hardware products helps you with your hardware replacement and up-gradation needs.
100% Data Security

We install precise security measures for confidentially handling all your requirements at your discretion. We can deal with streamlined problem escalation, isolation, and a step-by-step outlined procedure for further analysis.
High scalability

We have the resources and the infrastructure to scale up and down within short notice. We customize our services according to your business demands.

Additional IT Help Desk Services for Business Enhancement

IT Consulting Services

Our IT consulting services are focused on finding critical areas of improvement. We aid you with increased security.

Custom Software Development Services

We use the latest IT advancements and substantial industry expertise to deliver custom solutions.

Software
Testing Services

We perform extensive performance, functional, usability, and security testing to reduce future expenses on support and maintenance.

IT Staff
Augmentation

Gain access to a global talent pool to develop superior software products and reduce time to market with our IT staff augmentation services.

Mobile App Development Services

We provide custom mobile app development for Android and iOS platforms; we integrate novel mobile interfaces to build the best cross-platform apps.

Enterprise Software Solutions

Our enterprise software solutions help automate a range of business processes while enhancing productivity across departments.

Client Success Stories

IT Support to a UK-based Insurance Company

A leading UK-based insurance company was looking for a reliable IT support service provider. Our team supplied the services within a quick time.

Website Testing for a Montreal-based IT Company

A leading IT company based in Montreal was looking for a partner who could provide them with website testing services. Our team provided them with cost-effective services.

Testimonials

Their ability and professionalism were evident throughout the development cycle, and we were pleased with the final product.

President, Logistics Company in North America More Testimonials »

Flatworld Solutions has been a leading IT support service provider to clients around the globe for over 19 years. Our outsourced support services ensure that your business functions smoothly. Our consultants recommend you on the best possible plan of action covering all your current IT infrastructure and give you insights on future improvements. Our experts work as flexible IT help desk service providers alongside your in-house team. We provide you with all the required services without burning a hole in your pocket. Our services consistently outperform our competitors in response, diagnosis, and solutions.

Reach out to us to implement IT support, help desk services, and streamline your IT operations to boost your productivity.