Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.
Operational downtimes and frequent IT maintenance issues are commonplace in today's offices. Therefore, it is imperative for businesses to fall back on a reliable IT helpdesk support which not only has personnel with extensive technical knowledge, but can also provide multi-tiered approach towards frequent troubleshooting.
At Flatworld Solutions, we have over 10 years of experience in providing highly effective IT Support Services for global businesses. Our success lies in the fact that we have strategically implemented our IT helpdesk services in accordance to the Information Technology Infrastructure Library (ITIL) best practices.
At Flatworld Solutions, our aim is to simplify the process of reporting IT incidents and ensure prompt action, thereby transforming and enhancing the end user experience. We leverage our IT service desk and high-end integrated infrastructure to guarantee complete client satisfaction. Our services for IT helpdesk support include -
Modern business practices are heavily reliant on telecommunications, and drive everything from your customer support to your sales team. Occasionally, problems might occur which can hinder productivity, and at such times, you need fast, dedicated and effective telecom support services to ensure downtime is kept to a minimum. Our support services for telecom include -
Our technical support services have helped global businesses by providing timely and effective assistance for a wide variety of technology products including computers, mobile phones, software, etc. Our tech support service executives act as a single-point of contact for all hardware and software maintenance issues, ensuring protection from frequent downtimes and hardware breakdowns. Our technical support services include -
Under certain circumstances, general telecom and technical support services might not be able to rectify IT issues. In such cases, our dedicated IT support engineers can provide extensive, on-site maintenance support for all hardware and software related problems. Our team of on-site resources is not only technically proficient, but also quickly acclimatize themselves with your infrastructure ensuring your IT systems are always running at optimum performance. Our on-site services include -
Our remote IT support is a convenient and fast method to allow our trained tech support agent to remotely connect with your computer or network and troubleshoot the problems. It's a cost-effective and fast method to resolve IT maintenance problems, and our secure 256 bit encrypted connections ensure a protected environment to carry out the task. Our remote IT support services include -
Flatworld Solutions is a leader in providing time tested and expertly organized same-day or next-day IT helpdesk services to you, or your customers, as per the requirement. Our experience in working with global clients guarantees our ability to protect and support your IT infrastructure by deploying scalable, seamless and highly cost-effective IT support services. Some of the value-added benefits you can gain from our services include -
Our IT helpdesk services are designed to address and rectify end-user issues effectively and promptly. Our technical advisors will help you chart an intensive support plan to complement your existing IT infrastructure; ensuring downtime is limited to a minimum, and in certain cases, eradicated completely.