ServiceNow IT Service Management Services

ServiceNow ITSM Solutions

Achieve ServiceNow's full potential!

Drive 30% cost savings, gain real-time visibility, and align IT processes with business objectives using our expert ServiceNow ITSM solutions.

Configuring and customizing the ServiceNow ITSM software to meet specific needs becomes daunting without the right expertise, resulting in inefficiencies and underutilization of advanced features. Additionally, the complexity of ITSM processes often creates hurdles in effectively managing incidents, implementing changes, and ensuring smooth service delivery. This further leads to delays, incomplete implementation, and suboptimal utilization of the software's capabilities. Experience the difference our expertise brings in streamlining and optimizing your IT processes.

With over 18 years of experience in the industry, we understand these challenges and offer comprehensive solutions to help organizations overcome their pain points. With our expertise and tailored approach, we empower our clients to navigate the complexities of ServiceNow ITSM, optimize their processes, and maximize the value they derive from the software.

Leveraging the power of ServiceNow's cloud-based platform and real-time analytics capabilities, we streamline IT operations, provide complete visibility into the IT environment, and simplify and automate IT service management processes. Organizations can typically achieve cost savings ranging from 20% to 30% through streamlining workflows, automating processes, and optimizing IT operations. This allows businesses to allocate resources strategically and invest in other growth initiatives. Let our qualified experts help enhance your organization's overall productivity, enabling you to make data-driven decisions and continuously improve IT service delivery. This will further assist in exceptional service delivery by closing service gaps promptly and increasing customer satisfaction. Drive operational excellence by optimizing workflows and resource allocation, allowing you to focus on core business objectives, allocate resources strategically, and drive sustainable growth in the rapidly evolving digital landscape.

Boost the scalability, flexibility, and functionality of your ServiceNow's cloud-based platform, allowing your organization to adapt and thrive in a rapidly evolving digital landscape.

ServiceNow IT Service Management Services We Offer

As a leading ServiceNow ITSM service provider, we aim to empower organizations with streamlined and efficient IT service management capabilities. We strive to enhance productivity, improve service delivery, and drive exceptional customer experiences. Our dedicated team of experts works closely with clients to understand their unique challenges and tailor solutions that address their needs.

Here's a list of solutions that your business can derive by working with us -

  1. Workforce Optimization

    Workforce Optimization

    Leverage the expertise of our professionals to effectively manage teams and optimize agent performance with real-time visibility into scheduling and performance metrics. Maximize productivity and ensure efficient workforce allocation to meet service level agreements.

  2. Process Optimization

    Process Optimization

    Drive improved outcomes by streamlining and optimizing process flows with the assistance of our experts. Identify bottlenecks, eliminate redundant steps, and automate manual tasks to enhance efficiency, reduce costs, and accelerate service delivery.

  3. Configuration Management Database (CMDB)

    Configuration Management Database (CMDB)

    Let our ServiceNow ITSM customization specialists help you maintain a comprehensive and up-to-date record of IT service dependencies and relationships. With CMDB, track configuration items, assets, and interdependencies to ensure accurate impact analysis and maintain service continuity.

  4. Virtual Agent

    Virtual Agent

    Resolve issues quickly and provide seamless support with an intelligent chatbot with our solutions. The Virtual Agent understands natural language queries, assists users in finding information, and delivers personalized self-service experiences.

  5. Digital Portfolio Management

    Digital Portfolio Management

    Partner with our experts to gain a unified view of services, products, and applications and ensure making informed decisions. With Digital Portfolio Management, prioritize investments, align resources, and optimize your digital offerings for maximum business value.

  6. Performance Analytics

    Performance Analytics

    Anticipate trends, allocate resources effectively, and continuously improve service performance with real-time analytics. Leverage the expertise of our specialists to get data-driven insights and proactively identify areas for optimization and drive operational excellence.

  7. Employee Center

    Employee Center

    Employ our ServiceNow ITSM integration expertise to provide a unified portal for seamless service delivery across the enterprise. The Employee Center enables employees to access IT services, submit requests, and find information, enhancing employee satisfaction and productivity.

  8. Incident Management

    Incident Management

    Restore services quickly and efficiently with intelligent routing and built-in collaboration tools. Streamline the incident management process, automate workflows, and minimize service disruptions to maintain high availability.

  9. Mobile Agent

    Mobile Agent

    Empower agents to triage, act on, and resolve requests on the go with a mobile application. Enable remote access to critical information, improve response times, and enhance agent productivity while ensuring service quality.

  10. Now Mobile

    Now Mobile

    Access information, seek assistance, and make requests across departments with a single, native mobile app. Stay connected and productive on the move, leveraging the power of ServiceNow's comprehensive functionalities.

  11. Problem Management

    Problem Management

    Identify the root causes of issues and proactively prevent future disruptions. With Problem Management, analyze trends, implement permanent fixes, and minimize the impact of incidents on business operations.

  12. Change Management

    Change Management

    Accelerate change while maintaining control and minimizing risks. Automate approvals, standardize change processes, and foster collaboration between IT operations and development teams to deliver faster, more reliable changes.

  13. DevOps


    Bring IT operations and development teams together to streamline software delivery with our expertise. Enable collaboration, automate workflows, and adopt agile practices to deliver high-quality applications at DevOps speed.

  14. Predictive Intelligence

    Predictive Intelligence

    Simplify and accelerate everyday work by leveraging built-in machine learning capabilities. Prioritize tasks, automate repetitive processes, and provide intelligent recommendations for efficient decision-making with our team.

  15. Vendor Management Workspace

    Vendor Management Workspace

    Collaborate with our specialists to centralize and optimize vendor services management in a single workspace. Gain visibility into vendor performance, streamline communication, and ensure compliance with contractual obligations for effective vendor relationship management.

  16. Benchmarks


    Assess and benchmark your service performance against industry standards using anonymized customer data. Let our experts assist you in identifying areas for improvement, setting realistic goals, and continuously enhancing your IT services to meet or exceed industry benchmarks.

Process We Follow for Our ServiceNow IT Service Management Solutions

Trust our expertise to deliver an efficient and tailored service management experience for your organization. Read the step-by-step workflow we follow to implement our ServiceNow ITSM solutions and deliver exceptional service management experiences for your organization.


01. Requirement Analysis

Gain insights into your IT service management needs through thorough requirement analysis.


02. Design Preparation

Prepare a customized ITSM solution design tailored to your specific requirements.


03. Development

Build and customize modules, applications, and integrations to create a robust ITSM solution.


04. Testing & Deployment

Rigorously test and deploy the ITSM solution, ensuring its performance and usability in your production environment.

Industries We Serve

Having an experience of over 20 years in the field of image editing, we are catering to over 5000 e-Commerce clients from 25+ industries, some of which are -

Information Technology (IT)Information Technology (IT)
Banking and FinanceBanking and Finance
Transportation and LogisticsTransportation & Logistics
Energy and UtilitiesEnergy and Utilities


 Improved Incident Response and Resolution
 Increased Efficiency and Productivity
 Better Visibility and Reporting
 Improved Change Management and Compliance
 Centralized Knowledge Management
 Enhanced Service Quality and Customer Satisfaction

Business Models

 Fixed Cost Projects
 Time and Material Projects
 Full Time Equivalent
 Offshore Delivery Center

Proactive Monitoring and Predictive Analysis

 Event Correlation and Alerting
 Performance Monitoring and Threshold Management
 Predictive Analytics for Capacity Planning
 Trend Analysis for Incident Management
 Proactive Problem Management
 Anomaly Detection and Predictive Maintenance
 Service Health Dashboards
 Machine Learning-based Incident Prediction
 Business Impact Analysis
 Continuous Service Improvement

Success Metrics

 Incident Resolution Time
 First Call Resolution Rate
 Service Request Cycle Time
 Change Success Rate
 SLA Compliance
 User Satisfaction Score
 Cost per Ticket
 Self-Service Adoption Rate
 Knowledge Base Utilization
 IT Service Availability

Integration Capabilities

 CMDB Integration
 Monitoring and Alerting Tools
 HR Systems Integration
 IT Operations Management (ITOM) Integration
 Collaboration and Communication Tools
 Cloud Management Platforms
 Single Sign-On (SSO) Integration
 Service Desk Telephony Integration
 IT Financial Management Integration
 External System APIs

Why Choose us as your ServiceNow ITSM Implementation Services?

As one of the industry's premium ServiceNow ITSM implementation service providers, we understand the importance of ensuring seamless workflow in an organization. Our ServiceNow IT Service Management solutions are designed to be affordable and accessible, ensuring you can achieve digital excellence without breaking the bank. We offer competitive prices for our tailored solutions and services, ensuring that you get maximum value for your investment. Here's a list of benefits that you can derive by working with us -

  • Consistent Service Delivery

    Leveraging our expertise to automate and consolidate IT processes onto a unified platform, we ensure seamless service delivery for enhanced user experiences and operational efficiency.

  • Improved IT Productivity

    Our skilled engineers create powerful workflows that are easy to manage, track, and optimize, empowering your IT team to drive productivity and deliver exceptional services.

  • Customized Solutions

    We understand that out-of-the-box solutions may not fit your unique IT requirements. That's why we customize ServiceNow ITSM to align with your business needs and provide tailored solutions perfectly.

  • Complete Data Security

    Rest assured that our stringent data protection measures and fully encrypted servers keep your business data secure from unauthorized access, ensuring comprehensive data security.

  • Timely Delivery

    With a commitment to meeting strict deadlines, we deliver ServiceNow ITSM projects promptly, ensuring timely implementation and seamless integration for your organization.

  • 24/7 Help and Support

    Our dedicated customer service team works round the clock to provide instant support and resolve queries, ensuring uninterrupted assistance for your IT service management needs.

  • Complete Peace of Mind

    By consolidating legacy applications and automating IT processes, our ServiceNow ITSM solutions offer simplified access, seamless workflows, and hassle-free operations, providing peace of mind and focus on core business objectives.

  • Cost-Effective Pricing Structure

    As a premium ServiceNow ITSM implementation service provider, we offer cost-effective and accessible solutions tailored to your business needs, ensuring value for your investment.

  • Additional Services We Offer

    ServiceNow Security Operations Services

    Ensure effective planning and swift implementation of security solutions. Get the most out of your ServiceNow investment with our ServiceNow SecOps services.

    ServiceNow IT Operations Management

    Streamline, simplify, and automate your organization's IT operations to enhance service visibility, availability, and agility.

    ServiceNow IT Business Management

    Experience Seamless Business IT Operations. Get real-time visibility, improved collaboration, and enhanced decision-making with our comprehensive ServiceNow ITBM services.

    ServiceNow HR Service Delivery Services

    Customize the existing functionality of ServiceNow and ensure effective integration with your current systems with our ServiceNow HR Service Delivery services.

    Client Success Stories

    Case Study on ServiceNow Solution for an US-based Construction Firm

    We Implemented a ServiceNow Solution for a US-based Award-Winning Firm

    Discover how our team helped a leading construction company streamline its ticketing process and improve service efficiency with a custom ServiceNow solution. Read our case study to learn more about the benefits of outsourcing ServiceNow development services.

    Read more
    Case Study on ITSM ServiceNow Solution to Improve Catalog Workflows

    We Delivered a Customized ITSM ServiceNow Solution to Improve Catalog Workflows for a US-based Client

    Here's a simplified case study about the client who wanted FWS to bring them up to speed through the best ServiceNow implementation experts. Our efforts went into optimizing their existing ServiceNow functionality with the latest multilevel catalog features, besides introducing the ITIL process for better service consistency and alignment with IT departments.

    Read more

    Outsource ServiceNow IT Service Management Solutions to Us


    Under tight deadlines and with high expectations, Flatworld Solutions was a pleasure to partner with, on a high-profile political campaign website. Professional, conscientious and thoroughly competent - I wouldn't hesitate in recommending them to other agencies.

    International new-media agency headquartered in Scotland
    More Testimonials ยป

    Our years of experience in code-based adjustments, access controls, workflow optimization, and seamless integrations, we empower organizations to harness the full potential of ServiceNow ITSM. Our team of seasoned consultants has a strong track record of delivering successful ServiceNow implementations and helping businesses achieve enhanced visibility into IT processes, streamlined incident resolution, and optimized IT costs.

    We specialize in developing custom applications tailored to your unique requirements, such as the ITSM mobile app that seamlessly combines SolarWinds and ServiceNow. As a trusted ServiceNow consulting partner, we are committed to helping you achieve your IT service management goals. If you're seeking optimal configuration for your ServiceNow ITSM instance, our team is here to provide accurate estimation and cost analysis based on your specific business needs. We take pride in delivering tailor-made solutions that drive efficiency and productivity, enabling you to take complete control of your IT infrastructure.

    Experience comprehensive visibility, timely incident resolution, and optimized IT investments that propel your business forward.

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Frequently Asked Questions (FAQs)

What features are included in ServiceNow ITSM's change management?

ServiceNow ITSM's change management functionality empowers organizations with powerful tools, such as change requests, which enable capturing and tracking change details effectively. Additionally, the platform offers automated workflows for seamless approval processes and change impact assessment to assess and mitigate risks, ensuring minimal disruptions to business operations.

How does ServiceNow ITSM support self-service for users?

ServiceNow ITSM empowers users with self-service capabilities through a user-friendly portal. With an extensive knowledge base, users can access many articles and FAQs to find quick solutions to their queries. Additionally, the self-service catalog enables users to submit requests, track progress, and access relevant resources, streamlining the resolution process.

Can ServiceNow ITSM integrate with other IT systems and tools?

ServiceNow ITSM offers extensive integration capabilities, allowing seamless connectivity with various IT systems and tools. With its robust APIs and integration framework, it can effortlessly integrate with diverse platforms such as network management systems, incident response tools, and CMDB solutions. This ensures smooth data flow, process automation, and holistic visibility, enabling organizations to optimize their IT operations and enhance cross-functional collaboration.

How customizable is ServiceNow ITSM to fit your organization's requirements?

ServiceNow ITSM is highly customizable, offering extensive flexibility to align with your organization's unique requirements. You can tailor access controls, workflows, notifications, and form fields with code-based customizations to match your specific processes. Additionally, the platform allows the development of custom applications, enabling you to build tailored solutions that address your organization's particular needs.

Does ServiceNow ITSM support ITIL (Information Technology Infrastructure Library) best practices?

ServiceNow ITSM is designed to intensely focus on ITIL best practices, offering comprehensive support for organizations seeking to adopt industry-standard processes. It encompasses critical ITIL disciplines, including service level management, configuration management, and service asset and configuration management. By leveraging ServiceNow ITSM, businesses can implement and adhere to ITIL guidelines, improving service delivery and driving operational excellence.