Outsource ServiceNow IT Service Management Services

ServiceNow IT Service Management Services

Boost your IT team's performance, service availability, and operations by choosing our ServiceNow IT Service Management services at prices starting at $15/hour

Do you want to enhance the speed and impact of your IT deliveries? Make ServiceNow IT Service Management (ITSM) your superpower and digitally transform your IT infrastructure for unmatched work, productivity, and experiences. At Flatworld Solutions, we provide comprehensive ServiceNow IT Service Management solutions to help your organization leverage the power of ITSM and bring about an end-to-end digital transformation in your IT infrastructure.

Having years of experience in delivering scalable ServiceNow IT services to a large number of clients across the world, our experts can help you consolidate and automate your disparate legacy processes and IT applications to streamline workflow and deliver IT services on a single cloud-based platform. We can help you leverage the uni-platform, fully automated ServiceNow ITSM software to consolidate your IT processes, automate your legacy IT applications, and implement the latest and most productivity-boosting tools in your IT operations.

Our ServiceNow IT Service Management Services

Flatworld Solutions is widely known as a highly dependable and responsible ServiceNow ITSM implementation service provider. We offer an array of ITSM Implementation modules to bring about digital IT transformation at an enterprise level.

Our ServiceNow ITSM solutions include -

  1. ServiceNow ITSM Deployment

    ServiceNow ITSM Deployment

    We can help you quickly and efficiently move your IT services to the ServiceNow IT Service Management platform to leverage its unmatched capabilities and functionalities. Our experts customize, update, and upgrade your legacy applications to seamlessly integrate them onto the new platform for smooth IT functionalities and maximum business productivity.

  2. Incident Management

    Incident Management

    We never let sudden IT failures bring down your team's work and productivity. From efficiently tracking IT failures to restoring services as quickly as possible, we implement ServiceNow Incident Management into your IT processes to allow you to get a single pane view of all IT incidents so that you can identify, track, and resolve issues quickly and effectively. The intelligent automated software gives your users the power to connect with the right IT team, either through the web or through mobile self‑service and virtual agents, for a swift resolution of issues.

  3. Problem Management

    Problem Management

    Leveraging the ServiceNow Problem Management capabilities, our experts can help quickly analyze IT failures to prevent issues from happening in the first place, fixing the root cause of the issues, and preventing further outages, thus minimizing the impact of unexpected disruptions. We also help you create automated workflows for seamless documentation of recurring problems along with their workarounds and solutions, giving you a consolidated view of the incidents for faster responses and solutions.

  4. Request Management

    Request Management

    With our automated multi-device ServiceNow Request Management portal, you and your teams get the freedom to request IT services at any time and from any device for improved service quality and enhanced customer experience.

  5. Performance Analytics

    Performance Analytics

    Using ServiceNow's powerful, real-time performance analytics, we help you gain deep insight into your IT infrastructure performance to anticipate trends, identify areas of improvement, and detect service bottlenecks much before they occur.

  6. Reports and Dashboard Creation

    Reports and Dashboard Creation

    Efficiently track your IT service deliveries with predefined and customized reports and advanced reporting tools and functionalities. With 200+ predefined reports, the ServiceNow IT service management platform is the easiest and the most secure way to create, share, publish, and retrieve reports and data across your organization.

  7. Service Level Management

    Service Level Management

    We help you enjoy Service Level Management (SLM) capability to document your IT issues, monitor their resolution, and track service commitments and speed of service restoration to improve organizational performance and customer experience.

  8. Integration of Third Party Applications

    Integration of Third Party Applications

    Experts at Flatworld Solutions can help you integrate various third-party applications with your ServiceNow ITSM to optimize it as per your needs and requirements.

  9. ITSM Workshop and Training

    ITSM Workshop and Training

    We conduct rigorous training workshops for you and your IT teams to help you come at par with the new ITSM platform, understand its process and functioning, and seamlessly migrate your current platform to ServiceNow for unmatched business productivity and efficiency.

Features and Benefits of ServiceNow IT Service Management

Incorporating ServiceNow IT Service Management into your IT processes can help you enjoy -

 Superior IT experience
 One-stop incident reporting and scheduling
 Instant problem resolution
 Service level management for quick issue resolution
 Consolidated processes and applications
 Improved IT productivity
 Streamlined operations
 Real-time insight into workflows and processes
 Complete business clarity

Our ServiceNow ITSM Implementation Process

At Flatworld Solutions, we help companies automate their IT operations and services by leveraging the ServiceNow digital platform. We follow a structured approach to ServiceNow ITSM implementation and ensure a consistent, proven methodology that's easy to understand and quick to implement.

Our ServiceNow ITSM implementation process includes -


01. Team Meet

We meet you and your IT team to understand your IT operations and ServiceNow implementation needs


02. Process Development

Our experts then get down to create a streamlined process flow to integrate your legacy applications and processes on the ServiceNow platform. They also customize the out-of-the-box ServiceNow functionalities to match your business needs and requirements


03. Deployment

The customized ServiceNow IT Service Management platform is then implemented on your IT servers to optimize your workflow and operations


04. Training

We train your IT staff and provide them with instructional and educational material to help them effectively use the ServiceNow platform to streamline business processes and IT functionalities


05. Support & Assistance

We rigorously monitor your ServiceNow platform to ensure its effective functioning and also regularly update it to keep it at par with your IT operations

Other Services You Can Benefit From

Why Choose Flatworld's ServiceNow ITSM Implementation Services?

We are one of the premium ServiceNow ITSM implementation service providers in India. With more than 19 years of experience in the digital industry, we have helped thousands of companies scale and streamline their IT operations and services to help them reach digital excellence for unmatched productivity and customer satisfaction. By automating legacy applications and IT processes, we help businesses consumerize user experience to consolidate their technology infrastructure and drive operational excellence.

Outsource ServiceNow ITSM Implementation Services to us to gain the following competitive advantages -

  • Competitive Prices

    Our ServiceNow IT Service Management solutions are extremely affordable and easily accessible. Tailored as per your business requirements, all our solutions and services are available at pocket-friendly prices.

  • Consistent Service Delivery

    By automating and consolidating your IT processes onto a single platform, we help you streamline all your IT operations for an elevated user experience.

  • Improved IT Productivity

    Our engineers help you create powerful workflows that are easy to manage, operate, and track, ensuring enhanced services and improved IT productivity.

  • Customized Solutions

    The out-of-the-box ServiceNow IT Service Management module might not fit into your IT requirements; that's why we customize it and slightly tweak it to ensure it supports all your IT needs.

  • Complete Data Security

    We have stringent data protection rules. Our servers are fully encrypted to keep your business data secure and protected from all kinds of unauthorized access.

  • Timely Delivery

    We work on strict deadlines. Once committed, we adhere to our promised timelines to ensure the timely delivery of all our projects.

  • 24/7 Help and Support

    Our customer service executives work round the clock to ensure instant support and timely resolution of all queries and concerns.

  • Complete Peace of Mind

    Our ServiceNow IT Service Management solutions consolidate your legacy applications and automate your IT processes for simplified access, seamless workflow, and hassle-free operations.

  • Client Success Stories

    FWS Delivered Customized ITSM ServiceNow Solution To Improve Catalog Workflows For a US-Based Client

    FWS Delivered Customized ITSM ServiceNow Solution To Improve Catalog Workflows For a US-Based Client

    An award-winning construction conglomerate in US contacted Flatworld to have their ServiceNow functionalities improved to newer standards. Our team delivered a custom ITSM solution enhancing the system efficiency.

    Read more
    Case Study on ServiceNow Solution for an US-based Construction Firm

    Flatworld Implemented a ServiceNow Solution for a US-based Award Winning Firm

    A well-known US-based company was looking for a ticketing software using ServiceNow. Our team of experts delivered top-notch services to the client in no time.

    Read more

    Choose ServiceNow ITSM Implementation Solutions From Flatworld Solutions


    I cannot thank you all enough for how you have provided such high-quality services! Thank you a million times!!

    Assist. VP, Disclosure Manager,
    Mortgage Company, Norfolk, VA
    More Testimonials »

    We are a leading ServiceNow product services providing company in India. Having helped thousands of businesses integrate the ServiceNow platform into their business processes, we have all the knowledge and skillsets to help you scale your IT services using the ServiceNow IT Service Management solutions and automate your workflow for seamless single-platform operation. Our expert ServiceNow solutions and services can not only help you improve your IT support operations but also reduce your operational costs, bringing efficiency and affordability to your business.

    So, give way to the most effective way to IT service delivery. Simply let us know your IT support requirements and we'll get back to you with a ServiceNow ITSM Implementation plan that has been tailored just for you.

    Contact Us


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