Flatworld Revamped the Email System for a Leading US-based Research Lab

Case Study on Revamping Email System for a Research Lab

The Client

The customer is a US-based company that supplies high-quality frozen serum and plasma to labs all over the world. They obtain serum and plasma from verified donors and ship it either as is, or frozen.

Client's Requirements

The client was looking for a reliable and cost-effective service provider who could help them to revamp their existing email system.

The Business Challenge

Our team at Flatworld Solutions had to face a few challenges while implementing the email system for the client. Some of the major challenges we faced are:

  1. The customer needed an easily manageable, highly secure, and scalable email system to replace their existing system, at an affordable cost.
  2. They asked us to migrate all the old emails and the data to the new system and were very specific that the system could not have much downtime.
  3. Another requirement was minimal user interaction in pointing mail clients at the new server.

The Solution

Our team at Flatworld sat down with the customer's team to understand their business in detail and all their requirements. After gaining a thorough understanding of the exact business challenges, our team started the work, and took the following steps:

  • After evaluating the existing deployment, they replaced the outdated Microsoft Exchange server and set up the Office 365 environment to provide the requisite functionality.
  • Migrated all the user accounts and synced the passwords.
  • Performed extensive testing to make sure that mail flow and the accounts worked as expected.
  • We performed data migration over the weekend, in their off-hours to ensure minimal downtime.
  • We provided proper and detailed documentation as well as engineers on the site to assist them in pointing their clients at the new mail servers without hassles.
  • We succeeded in ensuring that no mail data was lost.

The Result

The Flatworld Team succeeded in creating the Office 365 environment and seamlessly migrating all the end-users to the new solution with minimal downtime and disruption of business. The customer is now able to enjoy significant savings in the time and effort required to manage the email system. The new system is more secure, reliable, and cheaper, and the service has been consistent with no interruption. The customer can focus on core business activities.

Outsource Custom Software Development Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality email system revamping services and a plethora of other custom software development services to clients. We have some of the most experienced and skilled software developers who can take care of all your requirements with ease. We leverage the latest tools and technologies while delivering top-notch services to the client.

If you are looking to revamp your existing email system or develop custom software for your business, then you have come to the right place. Get in touch with us today!

Contact Us


Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Read our Policy.

Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

PARTNER WITH US Read about Partners & Alliances programs at Flatworld Solutions! Read More

3rd Edition Middle East Banking AI and Analytics Summit Read More