Provided IT Support to a Motorcycle Insurance Company
The Client's Business Requisite
Flatworld Solutions was approached by UK's number one provider of motorcycle insurance to explore the opportunity of outsourcing their IT services. As an insurance provider, they were not being able to dedicate enough resources to the IT team.
Overall performance, therefore, took a hit, as frequent downtimes of 5 minutes or more caused significant business losses, and the lack of resources meant they could not capitalize on the latest technology to support their core business strategy as well.
Project Challenges and the Flatworld Solution
The client's business requirements were unique since they were looking for dedicated IT support services in different time slots, namely -
14 hours on Weekdays
8 hours on Saturday
4 Hours on Sunday
The IT support team also had to work with the client's existing team, while covering 6 different locations throughout the United Kingdom.
In order to ensure that all client requirements were successfully met, we devised and executed the following strategy -
We set up a team of FTEs (Full Time Equivalents) who worked on the project in a round robin manner to ensure all tasks got their undivided attention without fail. This also enabled them to cover long support hours
We automated most of the routine work while swiftly setting up a brand new ticketing system and other relevant processes
We remotely monitored the client's servers while proactively ensuring there were no downtimes, ensuring the client could focus on core business activities
Our swift and timely intervention ensured the client's IT services were able to hold up to the ever-increasing demands of modern day business practices. This in turn also resulted in enhanced client satisfaction. Some of the highlights of our project include -
The client was able to successfully focus on their business requirements while spending just 1 hour a week to review all IT issues
The client also outsourced a few application development projects to us and recommended our profile to their compatriots
Our expert solution has now also been extended to all their subsidiary offerings
Choose Flatworld Solutions for Expert IT Support Services
At Flatworld, our IT support services and Infrastructure Management Services are geared towards ensuring better operational stability with zero downtime, thereby ensuring your business remains competitive and profitable. By combining Lean, Six Sigma and RCAA methods, we are not only able to proactively monitor your IT infrastructure, but also take the necessary corrective actions in as less time as possible.