Live Chat Support Services


Deliver immediacy with no automated menus to navigate.

Get proactive live chat support to engage your audience and boost customer experience with our live chat support services.

You have spent much time and effort getting customers to your website. Don’t miss their queries once they are there. Live chat done right is the subsequent step to delight your users and generate positive responses. This is because your customers initiate chat sessions from anywhere without carving out an exclusive time. They prefer live chat to seek quick answers and expect more specific information than if they were to email. Finding a team of experts to deliver personalized live chat assistance can sometimes be daunting and futile. It further adds to your operational overhead.

This is when you should outsource live chat support services to a professional like us. We are a chat support services provider serving businesses across the US and Europe for nearly two decades. Our star agents provide relevant solutions to your customers and establish a win-win process.

Up your customer service game and profit from your support with our customized assistance.

24/7 Live Chat Support We Offer

Outsourced live chat is simpler and a near-instant source of support service. This is what we do. Our team takes the pressure off your chat support systems and becomes the cornerstone of your customer service effort. From grievance resolution to customer queries, our chat support entails a wide array of services, which include -

  1. Social Media Customer Services

    Social Media Customer Services

    Connect with new and prospective customers on your social media platforms to address their queries, provide assistance, and resolve their issues in real-time.

  2. Retail Customer Support Services

    Retail Customer Support Services

    We can connect the front and back of the neck to get the full shape and achieve a real ghost mannequin effect for shirts, t-shirts, trousers, lingerie, jackets, etc.

  3. Ecommerce Customer Support Services

    Ecommerce Customer Support Services

    To get rid of the mannequin from a clothing product on which the back part is longer than the front portion, you need to join the bottom part via Photoshop. If you choose to offshore ghost mannequin photo editing services to us, we can merge the bottom part in Photoshop and produce the photo of your choice.

  4. Video Chat Services

    Video Chat Services

    Add depth to your conversations, provide visual demonstrations, and deliver step-by-step guidance to your customers with our video chat services.

Staffing Calculator

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

Industries We Cater To

We deliver a wide range of live chat support to several industries and verticals. This includes -

Custom BrokerageCustom Brokerage
Information TechnologyInformation Technology
Public Sector / GovernmentPublic Sector / Government
Retail & EcommerceRetail & Ecommerce
TransportTransport, etc.

Why Should You Choose Our Live Chat Support Company?

Focused on customer satisfaction and delivering unparalleled customer experience, we offer flexible and scalable chat support. This frees up your workforce and helps you manage fluctuating chat volumes. Here are some top benefits of leveraging our services.

  • High Quality

    We are Six Sigma certified and follow approaches focusing on quality to provide chat support services.

  • 100% Information Security

    Flatworld Solutions is an ISO/IEC 27001:2013 certified company, demonstrating our commitment to secure our clients’ data.

  • State-of-the-art Infrastructure

    Our expert chat agents work from state-of-the-art workspaces and use advanced communication tools to provide outstanding services in real-time.

  • Operational Transparency

    All the chat details are stored in our built-in CRM for future analysis. This enables you to evaluate the chats based on specific parameters.

  • Flexible Pricing Options

    We provide flexible pricing packages based on the level of service required, number of agents involved, and the duration of the outsourcing arrangement.

Additional Services You Can Benefit From

Remote IT Support Services

Drive innovation by mapping your enterprise business requirements to appropriate Microsoft Office apps.

Technical Support Outsourcing

Modernize your applications and create opportunities for innovation with our enterprise-grade cloud solutions.

Email Support Services

Respond to email queries on time, minimize the abandonment ratio, and build long-term customer relationships.

Customer Support Services

Address customer challenges on time and fast-track issue resolution with our customer support services.

Client Success Stories

Case Study on Chat Support Services to a UK-based Firm

Flatworld Solutions Provided Chat Support Services to a Leading UK-based Firm

A leading UK-based packers and movers firm wanted help with lead generation and chat support services. Our team at FWS delivered cost-effective services.

Read more
Case Study on Chat Support for a Blockchain Company

Flatworld Solutions Provided Chat Support Services to a Blockchain Company

A leading Blockchain company was looking for an efficient and reliable chat support service provider. Our team at FWS helped the client with cost-effective services.

Read more


I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

Outsource Live Chat Support Services

Fluctuating chat volumes make it hard to predict the peaks and valleys. This is where outsourcing comes in handy. It helps you scale your team based on the volumes, enabling you to deliver excellent customer service without the turmoil of hiring and training additional staff internally.

Contracting out chat support also means you can benefit from the expertise and experience of professional chat agents. Third-party service providers have a trained and experienced workforce who manage various customer queries efficiently. This improves your Customer Satisfaction (CSAT) score. Lastly, multilingual support is another significant benefit of outsourcing if you serve a diverse customer base. External partners have agents proficient in multiple languages. This facilitates effective communication with customers worldwide.

Say goodbye to subpar support and missed opportunities.

Outsource chat support services to connect with your users in real-time, boost customer satisfaction (CSAT) scores, and grow your business.

Contact Us


Decide in 24 hours whether outsourcing will work for you.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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Frequently Asked Questions (FAQs)

What is Live Chat Support Outsourcing?

It refers to hiring a third-party provider to manage customer queries and interactions in real-time. Deploying an external team enables businesses to save time, minimize expenses, and enhance customer experience.

How much will live chat support services cost?

Numerous factors impact the cost associated with outsourcing live chat support. The most prominent ones are the complexity of the service/product involved, the volume of queries, and the level of service needed.

How to choose the right live chat support company?

Some factors to consider while evaluating a potential outsourcing partner to delegate your live chat support include service quality, experience, expertise, scalability, and flexibility.

What are the benefits of outsourcing live chat support for your business?

Externalizing live chat support is ideal for minimizing expenses, improving customer experience, providing round-the-clock support, and scaling quickly.

What are the advantages of using live chat support for customer support?

Live chat support is easy to access, and customers can instantly strike up a conversation when they are on your website or mobile app. This eliminates the need for them to wait, providing a convenient and efficient support channel.