Outbound Call Center Services

Outbound Call Center Services

An outbound call center is a must-have for any business organization that is looking to expand its business and increase the number of sales. Outbound contact centers help companies to get in touch with their clients while keeping the costs in check. The main purpose of a call center is to cater to its customers, and it is therefore important that companies analyze their needs before hiring an experienced call center service provider for outbound operations.

Flatworld Solutions is a leading provider of outbound BPO services catering to the outbound calling needs of global customers for over a decade. We have an experience of serving clients from different verticals and domains with complete satisfaction.

What is an Outbound Call Center and What all Do Your Outbound Call Center Services Cover?

Outbound call centers mainly comprise of agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success. Many companies make use of outbound contact centers to make their potential and existing customers aware of their products and services. When a sale of the product or service is achieved by making an outbound call it is referred to as an outbound sale.

What are the Outbound Call Center Services Offered by Flatworld Solutions?

When you outsource outbound contact center services to Flatworld, our team helps you increase your sales, follow-up your mails, test unknown markets, develop good customer relationships and make your business a success by cold calling. Some of the key services we offer include -

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

What is Inbound and Outbound Call Center?

Many people are usually confused about the difference between inbound and outbound call centers. The main difference between inbound and outbound contact centers is pretty simple and is listed here -

  • Inbound - In an inbound call center, agents will be handling calls from customers who are trying to get assistance regarding any of the products or services
  • Outbound - In an outbound contact center, the agents will usually call the customer and provide them with the required information about the products or services or any other kind of support

It is important that companies realize and decide what kind of call center they wish to be in order to implement and plan systems for your call center. Before outsourcing their services to third-parties, they should ask them these two questions - "what is your outbound process?"and "How do you handle outbound calls? Understanding what is BPO inbound and outbound contact center is of utmost importance before embarking on the journey of setting up a call center. Flatworld Solutions can help you set up a successful contact center for all your sales requirements.

Call Center Staffing Calculator

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Customs BrokerageCustoms Brokerage
Information TechnologyInformation Technology
Public SectorPublic Sector
Retail & eCommerceRetail & e-Commerce
Real EstateReal Estate

How Can Outsourcing Outbound Call Center Services Benefit Me?

Outsourcing outbound call center services to an experienced service providing partner can help you take advantage of a series of benefits. Some of the key benefits of outsourcing outbound contact center services include -

  • Cost Savings - Outsourcing call center services to a service provider helps you save costs as there are no costs involved in hiring and training in-house call center agents
  • Increase Profits - Outsourcing outbound call center services can help you generate more leads and hence boost your revenues
  • Save on Resources - By outsourcing, you tend to save a lot in terms of buying the required infrastructure and expensive software and hiring manpower
  • Access to Skilled Workforce - Outsourcing gives you access to a skilled team of resources who have specialized skills to deal with customers on call
  • Concentrate on Core Competencies - Outsourcing call center services gives you more time and resources to concentrate on your core competencies

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

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Our Call Center Portfolio

Outbound Call Center Services in Philippines

Our outbound call center services in Philippines adds value to your business by generating quality leads and precisely caters to a variety of requests from global clients. Right from appointment setting and direct mail follow-ups to telesales and customer acquisition, our team of talented contact center agents can provide you with highly efficient services.

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Outsource Call Center Services in Philippines

Why Should I Outsource Outbound Call Center Services to FWS?

When you choose Flatworld as your outbound contact center outsourcing partner, you can benefit from efficient outbound call center solutions. We will first gain understanding about your business requirements, target market, and proposition before providing outbound services. This analysis enables us to provide reliable and efficient services that can increase your business value. Some of the key reasons for you to choose us include -

  • Affordable Call Center Services

    We follow the best call center practices and can provide you with highly affordable outbound sales call center services

  • Best Infrastructure

    We have access to the best infrastructure which enables us to provide the best-quality call center services to global clients

  • Use of Latest Tools

    We make use of some of the latest tools and technologies to deliver call center services

  • Data Security

    We have stringent data security and confidentiality agreements in place which ensure that all your and customer data is completely safe with us

  • Multichannel Capabilities

    We have the required skills and expertise to provide clients with contact center services using multiple channels

  • ISO Certified Processes

    All our call center processes are ISO certified and we follow only industry standard guidelines while providing our call center services

  • Multilingual Capabilities

    We have a team of call center agents who are well-versed with multiple languages and can cater to call center requests in more than one language

  • 24*7 Outbound Call Center Services

    We have the capability to provide services at all times of the day through our multiple delivery centers spread across the globe

We have been in the call center industry for over 17 years and are capable of understanding every little requirement of running a successful call center. Our services add value to your business by easily generating leads and hence helping you to increase your revenues manifold. Our team is trained to cater to customers from different backgrounds, regions, cultures, and in multiple languages.

If you are looking for a reliable, effective, multi-lingual, and cost-effective outbound BPO service provider, then you have come to the right place. Get in touch with us today!


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