Database Development and Management Services

Outsource Database Development and Management Services

Are you struggling to have a customized client list with all the relevant fields for your marketing initiatives? Is integration of your customer's structured and unstructured data a source of concern for you? Designing a database, carrying out the data migration to a new database, and validating each detail is a herculean task. You need additional expertise, wherewithal, and time to successfully manage your database development and migration functions.

Flatworld Solutions has been a leading provider of database development and management services to its global clientele. Our team of call center executives has the required skills, expertise, and experience to provide you with error-free database management services. We have helped our several clients to collate verified customer data from different sources within a quick turnaround time.

Database Development and Management Services We Offer

Our team of call center executives is adept at building verified databases from reliable sources. They ensure that the database management solutions they provide are accurate. They understand your exact needs, and render their services accordingly. Some of the key services we provide include -

  1. Email Appending

    Our team of expert call center executives can add emails to your existing client list or create a new email list depending on your business requirement. They can build a list of verified emails of businesses and consumers in no time.

  2. Data Appending

    Some lists available to you may not have all the details that you might be looking for. In such a case, our team of call center executives can fill in the missing information within a quick turnaround time.

  3. Building Customized Lists

    You might have a marketing database lacking crucial information such as your customer phone numbers, email id, etc. In that case, our contact center executives can fill in the missing details and customize the list according to your business requirement.

  4. De-Duplication of Data

    Duplicate entries in the database hamper an ongoing campaign. This also affects your audience and provides a setback to your brand value. Our de-duplication services can eliminate all the duplicate records and help you build efficient databases.

  5. Validating Data

    Marketing list has a shelf life as its data keep on evolving or changing. It indicates that you must constantly work on your marketing database and make the necessary update. And in case, you did not employ the right expertise, you can leverage our call center executives' expertise to provide you with both, manual and automatic validation services for your existing files.

  6. Cleansing Data

    Consistent data in a uniform format is the pre-requisite for a successful and trouble-free marketing campaign. Our data cleansing services can standardize your entire data set and help in having a consistent format in your existing database. This service also removes the typos and spelling errors which may have crept into the database.

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Database Development and Management Steps We Follow

We follow a streamlined process while delivering world-class database development and management services. Some of the key steps involved in our process include -

Establish Contact  

01. Establish a Contact

In the first step, we establish a contact with the client from the existing database via a phone call, email, or chat

Validation of Data  

02. Validation of Data

While we are on the call, we verify all the existing details of the customer such as name, address, email, contact number, age, etc.

Remove Duplicate Entries  

03. Removing Duplicate Entries

Once all the information is validated by the customer, our team of contact center executives removes the duplicate entries from the data set

Data Cleansing  

04. Cleansing

In this step, we check the entire database for errors such as typos, spelling errors, etc. to standardize the data into a consistent format

Delivery  

05. Delivery

Once we check the database thoroughly, we will present the final database to you in the format you want

Our Call Center Portfolio

Other Services You Can Benefit From

Reasons to Choose FWS for Database Development and Management Services

We understand your requirements and we have two decades of experience in serving global clients from different industry verticals. Some of the key reasons for you to choose us are -

  1. Flexible Pricing

    Database development outsourcing to Flatworld solutions will allow you the benefit of flexible pricing options based on factors such as call volume, time spent on each call, project complexity, agent skill set, the amount of information sourced, etc.

  2. State-of-the-art Infrastructure

    We have the best infrastructure in terms of great office spaces, world-class network connectivity, and access to the best call center tools and technologies. We are also set to achieve 100% redundancy in Data, Network, Power, and Internet.

  3. Data Security

    We understand the importance of data security when it comes to vital customer data, hence ensure that your data is completely safe with us. We will collaborate with you after signing the necessary NDAs and data security policies. We also rely on secured cloud infrastructure to store your data. Thus, ensuring its safety.

  4. High Quality

    Our team of call center executives understands the importance of quality when it comes to the handling of your critical clients' data. We have a multi-level quality checking process in place which ensures that each and every entry in the database is accurate.

  5. Tech Expertise

    Our contact center executives are trained to work on some of the latest tools and technologies such as DB2, Oracle, NoSQL, MS SQL, MySQL, Sybase, PostgreSQL, etc. With us, you will always get the most robust and best-performing database.

  6. Transfer Files Securely

    We leverage the most secure forms of file transfer protocols while transferring data. Thus, we use secure FTP servers to transfer files. We can also remotely access your system to work on the files in database management.

  7. Dedicated Project Manager

    We assign a dedicated project manager when you outsource Database Development and Management services to us. They will keep you updated at every stage of the project and will be a single point of contact for all your queries.

  8. 24/7 Availability

    When you outsource database management services to us, you can leverage the expertise of our call center executives who are accessible 24/7. They are always available for calls during your work hours, irrespective of your location.

Client Success Stories

Case Study on Product Support Services

Product Support Services

A leading network security client was looking for a partner who could help their product sales team with product support setup. Our team provided the services within a quick time.

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FWS Provided IT Support to Motorcycle Insurance Company in the UK

IT Support to a Motocycle Insurance Client

A leading motorcycle insurance company was looking for a service provider who could help them with Level 1 and Level 2 IT support. Our team provided the client with cost-effective services.

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Outsource Database Development and Management Services to Flatworld Solutions

Testimonials

Our partnership with Flatworld Solutions is one of mutual respect.

Vice President,
Insurance Auto Auction Providers, USA
More Testimonials »

Flatworld Solutions has been a pioneer in providing error-free database development and management services and a host of call center services to clients around the globe. We are experienced in providing database services across diverse platforms and industries with the proven capabilities of our team by reducing cost and complexity.

Unleash the full potential of your database by outsourcing database management and development services to Flatworld Solutions. We also provide other services such as Customer Follow-up Services, CATI, Disaster Recovery Services, and more. Get in touch with us today!

Pricing

Pricing

Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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