Medical Answering Service

Medical Answering Services

Get Round-the-Clock Support to Deliver Exceptional Experience to Patients. Empower your Practice with 24/7 Medical Answering Services.

As a trusted healthcare provider, your patients rely on your unwavering commitment to their well-being. We understand the significance of being available for your patients around the clock. Our 24/7 answering service is tailor-made to empower practices across the healthcare sector to deliver exceptional care while safeguarding patient health information and optimizing operational efficiency.

With over 18 years of experience in the industry, our HIPAA-compliant medical answering services are specially designed to protect patient confidentiality and privacy, maintaining the highest data security standards. Our dedicated team of professionals has the technical know-how to seamlessly handle a diverse range of patient interactions, including urgent inquiries, appointment-setting, and incoming calls. Experience peace of mind knowing that your patients are in capable hands while you continue to provide best-in-class care to your patients.

Partner with us to enhance patient satisfaction while elevating your practice to new heights.

Medical Answering Solutions We Offer

Are you looking for reliable medical answering services to streamline your healthcare practice? Here's a list of services you can derive from working with our team of specialized professionals and handling patient inquiries with utmost diligence.

  1. Medical Office Answering Services

    Medical Office Answering Services

    Leverage the expertise of our team of experts to ensure seamless patient communication and boost practice efficiency with our medical office answering solutions.

  2. Physician Answering Services

    Physician Answering Services

    Reduce wait times and foster better communication to improve your practice's efficiency and patient care with our physician answering services.

  3. Doctors Answering Services

    Doctors Answering Services

    Improve your practice's operational efficiency by focusing on patient care while ensuring prompt and professional handling of calls with our specialized doctor answering services.

  4. Virtual Medical Assistant Services

    Virtual Medical Assistant Services

    Leverage the expertise of our virtual medical assistants to streamline operations, reduce overhead costs, and boost the overall productivity of your healthcare practice.

  5. Medical Appointment Scheduling Services

    Medical Appointment Scheduling Services

    Take the assistance of our experts to support your healthcare practice with highly efficient and reliable management of appointment bookings, ensuring seamless care and experience for your patients.

  6. Patient Helpdesk Services

    Patient Helpdesk Services

    Get dedicated, round-the-clock support from our experts to ensure prompt resolution to patient inquiries, elevating your healthcare practice's overall care and patient experience.

Clientele We Serve

 Mentle Health
 Dental Offices
 Nursing Homes
 Pharmaceutical Companies
 Medical Clinics
 Plastic Surgeons

Benefits of Partnering with a Medical Answering Service Provider

 HIPAA Compliant Secure Messaging
 After-Hours Answering Services
 24/7 Healthcare Answering Service
 Medical Scheduling
 Live Call Answering
 Live Chat Support

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples
Our Call Center Portfolio

Why Choose Us as Your Medical Answering Services Company?

Discover the unparalleled benefits of partnering with our team of experts who proficiently handle patient inquiries with unwavering care and precision. Here are a few benefits that you can derive by working with us -

  • Quality Monitoring

    With a rigorous quality assurance process, our team meticulously monitors and analyzes every call, ensuring exceptional answering services to our clients.

  • State-of-the-Art Infrastructure

    Channeling the power of global reach, our answering services for healthcare practices span prime locations, including India, the Philippines, and 10+ other international hubs, each equipped with cutting-edge infrastructure and advanced tools for unparalleled outcomes.

  • Operational Transparency

    Partner with us to experience seamless project management with dedicated managers providing real-time updates on the progress and timelines.

  • Data Security

    Our team employs top-tier security measures backed by legally binding NDA agreements, safeguarding your enterprise data with the utmost integrity and strict confidentiality, ensuring no information is disclosed to third parties without prior consent.

  • Cost-Effective Pricing

    Our medical answering solutions are strategically priced with flexible pricing models and customized quotations to offer optimum quality solutions to the clients.

Additional Services We Offer

Healthcare Call Center Services

Improve response time and enhance call routing accuracy for faster resolution with our healthcare call center services.

Virtual Receptionist Services

Capture every opportunity that comes with a call! Reduce call abandon rate and never miss a chance to delight your customers with our virtual receptionist services.

Phone Answering Services

Avail reliable, efficient, and cost-effective call-answering services to assist customer queries meticulously.

After-Hours Call Center Services

Ensure you don't lose out on any valuable business opportunity by choosing our after-hours call center services.

Client Success Stories

Case Study on Inbound Call Center Support

We Provided Inbound Call Center Support Services to a Berlin-based Healthcare Consultant

Learn how our inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.

Read more
Case Study on Outbound Calling Services to Boost PPT Kits Sale

We Provided Outbound Calling to Boost Sale of PPE Kits for a Healthcare Manufacturer

A leading healthcare essential producer was looking for an outbound calling service provider who could help them to boost the sales of their PPE kits. Our team provided the services within a quick time.

Read more


We would recommend Flatworld Solutions Ltd. for anyone looking for assistance in Help Center and patient remote monitoring with exceptional quality and can be trusted.

Healthcare IT Startup,
More Testimonials »

Outsource Medical Answering Services to Us

We recognize the challenges healthcare practices face in managing large call volumes while striving to deliver exceptional patient care and experience. Our specialized medical answering services are designed to alleviate this burden. With our expertise and dedication to excellence, you can rely on us as a trusted outsourcing partner to elevate your medical practice's operational efficiency and patient satisfaction.

Experience the peace of mind that comes from partnering with a leading provider of healthcare answering services, empowering you to focus on what matters most: delivering exceptional healthcare services to your patients. Here are a few benefits that you can derive by working with us -

  • Being available 24/7 for your patients
  • Creating a professional and inviting environment
  • Optimized and seamless workflow
  • Improved patient experience

Want to ensure prompt, compassionate, 24/7 support to your patients? Get started with us!

Contact Us


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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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