Medical Answering Services

Providing the best patient care is every healthcare BPO provider's objective. One of the necessary tasks involved in a medical practitioner's work life is being accessible to patients and other associates all the time.

This is improbable given the hectic schedules that healthcare providers face. An efficient medical answering service takes care of this need by acting as a virtual front office assistant to people who need to get in touch with you and those whom you need to call. Larger healthcare providers also face similar situations when they have to call up patients to confirm their appointments with them. It becomes a difficult task following up with people who are either busy or cannot be contacted at all.

Opting for medical answering services

Flatworld Solutions can help you to overcome such a dilemma. We contact the patients after business hours and also email them, so that whenever they open their account, they get our message. Our medical answering and physician answering service makes life comfortable for you and your staff and is planned around the definite needs of your medical place of work.

We offer services for all medical fields like - single and multiple physician performance, healthcare providers for homes, pharmaceutical groups, doctors answering services, and even infirmaries - all of them on a 24/7 basis.

What is covered under Flatworld's medical answering services?

Sending out messages to patients and others associated with you, handling emergency and non-emergency calls, Flatworld Solutions' trained team can carry out all this and more with ease and efficiency. We create customized answering scripts based on the nature of your requirement and follow it to the book in all calls and communications.

The following features are covered in our medical answering services -

Inbound customer service calls
Customer/patient helpdesk services
Appointment reminders and confirmation calls
Call answering, processing, screening and dispatching
Paging doctors and nurses in case of emergencies
Receptionist services
Scheduling appointments

In addition to the above, we also provide our customers with the following facilities:

Call reports and other documentations as and when you need them
A message center to record and dispatch messages
A web access to update the information of your patients
A message access for medical professionals via mobile phones, PDAs, e-mail, fax or voicemail

Call Center Software we use

Advantages of partnering with Flatworld Solutions

Some of the advantages that you can gain by opting for our medical answering services include:

You will never miss any call; we are always there to cover all your calls
Live operators who answer in your company's name. You can be rest assured that your patients and customers will be greeted by our courteous operators
We offer customers with a variety of message delivery options; via cell phones, PDAs, e-mails, paging devices, fax and voicemail
Flexible billing options which suit your medical answering service needs
Experienced staff that are trained in various areas such as communication, customer relationship and are exposed to interactions that happen in a medical environment

Medical emergencies are bound to occur at any time and in such cases patients should be able to reach you during their time of need. This does not mean that you have to stay in office 24x7. Simply outsource your post hour medical calls to Flatworld Solutions and we will handle your medical answering services for you.